PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 51-100 employees
More than a year
“constantly reliable support”
Pros
Paypal has been a platform I can genuinely trust and I appreciate that it consistently helps its users whenever needed.
Cons
Honestly there is nothing about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 51-100 employees
More than a year
“must-have for online payments”
Pros
There are so many payment options with PayPal which makes it really useful on both the selling and buying side. Whether I'm purchasing something online or getting paid as a seller, it feels like a must-have to have available.
Cons
If I had to point out one downside, it would be the wait time when trying to reach a live representative.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
E-Learning, 1-10 employees
Less than a year
“fast online transfers”
Pros
It makes sending money really convenient because I can add a payee just by using their email address, without needing an account number or routing number. It also lets me make payments through a card and save that card to the account without any hassle. The automatic currency conversion is another big plus since I do not have to worry much about cross-country transactions. Overall, it works as an excellent payment gateway for online transactions especially for B2B business use.
Cons
One limitation is that PayPal is still unavailable in a few countries that are not included on its supported countries list. Expanding its services to more countries would help increase its reach.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Insurance, 1-10 employees
More than a year
“Trusted brand with instant payments”
Pros
PayPal is very simple to use and sending payments happens instantly. It also keeps a record of every transaction which makes it convenient to track everything. Another big plus is that PayPal is recognized worldwide and that level of brand familiarity gives me a lot of confidence when I use it.
Cons
Doesn't seem to vet the merchants on its platform very well. I bought a product through PayPal that ended up being fraudulent and when I tried to get a refund, the process was full of hoops and became really frustrating. I was honestly surprised that a scam seller was allowed to use the service in the first place and then getting my money back turned into such a hassle.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Hospital & Health Care, 500+ employees
More than a year
“user-friendly features”
Pros
Everything about it is very simple to use and the different features are easy to understand.
Cons
At the moment, I honestly can't think of any downsides.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“secure payments”
Pros
Using it feels safe and the whole process is very simple. Once your information is saved, there's no need to enter your details again each time.
Cons
It's still not available in every country so broader international support is definitely needed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Telecommunications, 500+ employees
More than a year
“Fast transactions”
Pros
PayPal makes online payments feel much quicker and simpler than a lot of other payment services I've used. Transactions go through fast and the overall performance has been consistently reliable for me. I really appreciate how efficiently it handles payments without any hassle.
Cons
The high fees it charges really bothers me. It would be much better if those costs were lowered since that would make the platform more affordable and practical for users making payments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Information Technology and Services, 11-50 employees
More than a year
“flexible payments and invoicing”
Pros
It connects well with other platforms like WooCommerce and WordPress. Creating invoices is quick and it makes it simple to collect payments from people who owe you money. I also appreciate being able to add multiple payment options without much hassle.
Cons
Works well overall. No complaints.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Financial Services, 500+ employees
More than a year
“incredibly convenient payments”
Pros
There's a lot to appreciate about PayPal especially how quickly it handles online payments. You can link a credit card or checking account in advance and pay without having to enter your card details every time. It also gives you the option to use PayPal Credit for purchases, as long as you pay it off within 6 months to avoid interest. On top of that, it works well for accepting payments for goods and services and you can create invoices directly on the site for customers to pay. Being able to just sign in and complete a purchase is incredibly convenient and that's a big reason I enjoy using it.
Cons
I think the PayPal Credit section of the website could be better. It feels somewhat glitchy and can be confusing to navigate. In particular, it's not always very clear transaction-wise what has been charged and what has already been paid.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Information Technology and Services, 11-50 employees
More than a year
“fast payouts”
Pros
Running a business with PayPal has been really convenient for payment processing. Getting everything set up is simple and sending payment requests is quick and hassle-free. One of the best parts is that withdrawals usually arrive instantly which is a huge plus.
Cons
Transaction fees are a bit higher compared with other payment processors like Stripe. That said, PayPal is still simpler to roll out and manage on a daily basis.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Banking, 11-50 employees
Less than a year
“Stress-free transactions”
Pros
It's incredibly simple and dependable. When you're running a business, you can't keep worrying about payments all the time and this software really takes that stress off your shoulders.
Cons
The theme feels a bit too sober. It would be nice to have something more colorful and lively so the dashboard is more enjoyable to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Cosmetics, 1-10 employees
More than a year
“Handy tracking and paypal card”
Pros
Sharing my link with other people is really convenient. I also appreciate that every deposit and withdrawal shows up on the site so I can go back and check my activity anytime. Getting a PayPal bank card to keep my money on is another thing I enjoy and it definitely comes in handy when I need it.
Cons
What bothers me is having a PayPal debit card but still being asked to link a separate bank card. On top of that, it will not even accept its own card for cashing out. I also feel like the fees are too high considering how small the amounts of money can be.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Food & Beverages, 1-10 employees
More than a year
“stable platform”
Pros
With PayPal, I never worry about using a platform that might suddenly vanish overnight. Since about half of all sales run through it, there's a real sense of trust and stability. It gives me peace of mind knowing both my business and my customers are being taken care of.
Cons
There really isn't anything specific that comes to mind that I dislike about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Oil & Energy, 500+ employees
More than a year
“safe payments”
Pros
The design makes everything simple to use. This amazing app has helped me a lot with paying for things online and also receiving money through the internet. It feels fast, secure and reliable for everyday transactions.
Cons
It still isn't available in some countries, such as Sudan.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Retail, 1-10 employees
More than a year
“Good transactions protection”
Pros
Transactions are simple to handle and easy to understand which makes it especially helpful for beginners. The payment process runs smoothly and I use it for my company because it adds a layer of protection to our payments.
Cons
When a large payment is sent, it can take quite a while for them to review it and release the funds which is particularly frustrating as a business owner.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Accounting, 101-500 employees
More than a year
“convenient online wallet”
Pros
PayPal gives me a lot more flexibility since I can shop and pay directly from my PayPal wallet without any hassle. It's also really convenient for sending and receiving money quickly, with very little delay before it shows up in my wallet.
Cons
My only complaint is the fees charged on transfers and payments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Great inventory tracking”
Pros
This has been very convenient and flexible for our business. One thing I really appreciate is being able to monitor inventory through the platform. If we run out of a certain t-shirt size, it automatically alerts customers that that size is currently unavailable which helps a lot.
Cons
There is not much to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Apparel & Fashion, 1-10 employees
More than a year
“easy business payments”
Pros
It makes handling all of the business's financial transactions really convenient.
Cons
If I had to point to anything, transferring money would probably be the least ideal part.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Performing Arts, 1-10 employees
More than a year
“fantastic invoicing”
Pros
Using PayPal for invoices has been really convenient, both for me and for the parents I send them to. I also appreciate that it tracks all the money coming in and going out which helps me stay organized.
Cons
The fees can be frustrating even though I understand the reason they exist.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Design, 1-10 employees
More than a year
“Safe and secure balance”
Pros
I like being able to use my money almost anywhere in the world. It lets me pay online or send transactions to personal accounts and I can also keep my balance in the currency I prefer while feeling that my money stays protected.
Cons
When transactions are made, they usually take around 3 days to show up which is inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10