PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Construction, 51-100 employees
More than a year
“fast checkouts”
Pros
Being able to pay on almost any online store in the US is a huge plus. Checkout is quick and convenient and the buyer protection is something I really appreciate when an order arrives wrong or not as expected.
Cons
One limitation is that you need a US bank account to use the electronic wallet and keep a balance. Without that, you can still make payments but you won't be able to store money in the account for later use.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Telecommunications, 500+ employees
More than a year
“Smooth transactions”
Pros
Everything about this software has been excellent for me. The app is very simple to navigate and I've never run into any trouble using it. Every transaction I've made has gone through smoothly.
Cons
Only thing that could be better is the currency conversion rate. Aside from that, I haven't had any issues with the features so far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Internet, 1-10 employees
More than a year
“Dependable bank linking”
Pros
Connecting my bank account with PayPal has been really convenient and the platform is simple to use.
Cons
Some transactions can take a while to go through but I still really enjoy using PayPal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Broadcast Media, 1-10 employees
More than a year
“reliable transfers”
Pros
It has been really useful for online payments especially when sending and receiving money. It's dependable and the transactions are handled accurately.
Cons
One issue is the timing. Quite often, money that gets sent takes a while before it is actually received.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Photography, 1-10 employees
More than a year
“Secure payments”
Pros
PayPal has been an excellent payment platform for me. Transactions are very fast and it feels secure every time I use it.
Cons
I honestly haven't run into any downsides with PayPal up to this point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Apparel & Fashion, 1-10 employees
More than a year
“easy to learn”
Pros
One thing I really appreciate is how well it works across so many platforms and the fact that it's accepted almost everywhere makes it incredibly convenient. It's also very simple to understand so new users can get comfortable with it pretty quickly.
Cons
The dispute process could be better and I'd also like to see more active involvement with the customers when those situations come up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Photography, 1-10 employees
More than a year
“handy payments”
Pros
Sending and receiving money through PayPal feels really simple and it's nice that people can pay either from their bank account or with a credit card. Refunding a customer is also very simple which makes the whole process a lot more convenient.
Cons
It feels a bit outdated now and doesn't seem to be as popular as it used to be especially with younger users who have moved on to other payment apps like Venmo and similar options. Even though it's still my preferred way to pay, it no longer has the same appeal or momentum it once had.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Design, 1-10 employees
Less than 6 months
“Simple invoicing”
Pros
When it comes to secure payments, online purchases and withdrawals, PayPal is still my top choice. The app is very user-friendly so even someone using it for the first time can figure it out without much trouble. Its transaction fees are also quite reasonable. Sending and receiving money happens really quickly which makes a big difference. I also appreciate how easy the invoice template is since creating one from scratch is simple and doesn't take much effort.
Cons
One thing that can be frustrating is the verification process when opening a new account because it sometimes takes longer than expected. Another downside is that there still isn't a proper iPad version. Instead of a dedicated tablet app, it uses a mobile-style layout that feels unprofessional and the icons also look a little too large.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Architecture & Planning, 1-10 employees
More than a year
“widely accepted and safe”
Pros
Being accepted almost everywhere makes it really convenient to use and I feel confident that my money is kept safe with it.
Cons
I've run into problems when ordering some products from overseas and when the items weren't satisfactory, I was simply told to return them. The problem is that sending something back from the U.S. to China is not cost-effective at all. I then tried to get my money back through PayPal's satisfaction guarantee but it ended up feeling like a runaround that went nowhere. That makes the experience frustrating because it seems like they do more to protect sellers than the people buying.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Real Estate, 1-10 employees
More than a year
“Professional invoices”
Pros
The invoices come across as polished and professional and there are plenty of specific fields to complete. That really helps make sure the invoice is accurate, secure and tied to the right people in the transaction.
Cons
It can get a little finicky when an invoice becomes too long but I've gotten used to working around that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“quick & easy checkout”
Pros
Checking out online feels much faster with PayPal because your bank account or cards are already saved and ready to use. The biggest advantage is the extra protection for your information. When paying on a website, you don't have to enter your credit or debit card details directly which helps avoid risks related to hacked pages, phishing attempts, keyloggers and similar issues. You simply pick PayPal as the payment option and it handles the charge through your previously linked cards without exposing your data. On top of that, it sends instant notifications for every payment, bill, subscription, refund or invoicealong with the key details of each transaction.
Cons
One downside is that PayPal still isn't available on every online store or service so you can't count on being able to use it everywhere. That said, more and more users are asking businesses to include it as a payment option so it seems to be gaining wider adoption. Hopefully, before long, most e-commerce sites and service providers will support paying through PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Non-Profit Organization Management, 11-50 employees
Less than 6 months
“poor support”
Pros
Honestly there wasn't anything positive about using PayPal for my small non-profit organization. The whole experience was terrible from start to finish.
Cons
Getting everything set up was incredibly difficult and nowhere was it clearly explained that there were product and selling restrictions. On top of that, customer service was awful and not helpful at all.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Printing, 1-10 employees
More than a year
“Speedy global payments”
Pros
Getting paid by clients around the world takes only seconds with PayPal and it does all that while keeping operating costs low. One of the biggest advantages is how quickly I can create and send invoices and I can also request payments directly from clients without any hassle. It feels more adjusted to users because it separates personal and business accounts and both are free to set up. I also appreciate that PayPal's currency exchange rates are better than those offered by other companies that tend to take advantage of customers with unfair conversion pricing. On top of that, the buyer protection feature is very valuable since it helps protect against scammers targeting unsuspecting people.
Cons
What really lets it down is the customer service chat. With most online chat support, there is usually a live agent available to respond in real time but with PayPal I only get an automated message saying someone should reply within an hour. I still have not had a truly active chat with a representative so it ends up being time-consuming and makes the whole support process feel slower than it should.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“user-friendly”
Pros
The way it's designed is something I really appreciate and it's very simple to use. Pretty much anyone can use it which makes it even better.
Cons
Honestly I can't think of anything I dislike about it. To me, it's been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Higher Education, 101-500 employees
More than a year
“handy for billing”
Pros
Using it for payments, billing and receiving money is very simple. The whole process feels simple to manage no matter which side of the transaction I'm on.
Cons
Biggest issue is the cost since the usage fees feel higher than they really should be.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Computer Software, 1-10 employees
More than a year
“Payments you can trust”
Pros
Paypal lets me handle online payments with a strong sense of security which helps me avoid the risks of hacking and makes transactions feel much safer.
Cons
Some transactions can be slower than expected which can be frustrating because you sometimes have to plan ahead to avoid missing a business opportunity or dealing with an urgent situation too late.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Online Media, 1-10 employees
More than a year
“quick checkout convenience”
Pros
One click and I'm all set. I don't have to keep re-entering my payment information every time.
Cons
Nothing major comes to mind. If I had to point out one thing, the money transfer fees are a bit on the high side though they're still manageable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
More than a year
“amazing app”
Pros
Nothing compares to PayPal. I've been using it for more than six years and I honestly can't imagine ever stopping. It's simple and always works well for me.
Cons
No complaints at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Broadcast Media, 11-50 employees
Less than a year
“Annoying account restrictions”
Pros
It works well for paying subscriptions and shopping online, both locally and internationally, without having to expose your credit or debit card details. The interface looks appealing and seems fairly simple to use. Customer support stands out for being friendly in the way they lt`ml with users. The app is also free to download.
Cons
The commission fees are quite high and at times it ends up charging more than what was originally stated. On top of that, accounts can be restricted for very minor reasons and they ask for copies of several official documents. The waiting time is also long which becomes very inconvenient when you need to make an urgent transaction. A lot of the time they do not follow their own policies and overall it can be hard to understand so it really should be simpler.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Education Management, 11-50 employees
More than a year
“fast withdrawals and conversion”
Pros
Being able to withdraw funds whenever I want is a big plus. It's very simple to use, the app responds quickly and the currency conversion from dollars to reais is a really useful feature. I also appreciate that I can make withdrawals without extra charges to my account and it works well both in the mobile app and in the browser.
Cons
I'd still like to see it available across the entire continentalong with the option to connect other virtual accounts. Better integration with my business would also make it even more useful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9