Anonymous
Market Research, 51-100 employees
“Easy to set up”
Pros
It is a convenient option for sending money online. Getting an account set up and starting to use it is much simpler than opening a bank account and the whole process is handled online.
Cons
It still is not available in every country. Aside from that, it works well as a payment method.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Professional Training & Coaching, 1-10 employees
“simple to figure out”
Pros
It has been around forever for personal and business money transfers and it still does the job really well. It's very simple to use, most transactions don't come with fees and if needed, you can also send and receive invoices. The platform feels user-friendly and doesn't take much effort to figure out.
Cons
Nothing specific stands out as a downside. Transfers are quick and if you need the money right away, instant transfers are available for a very small fee.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adriana l.
Hospital & Health Care, 51-100 employees
“keeps my card details safe”
Pros
This software makes paying for things really easy. I can check out without entering my card details on websites that seem a little questionable.
Cons
Cant complain about anything. My experience with the software has been very positive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan O.
Telecommunications, 500+ employees
“Better value with more flexibility”
Pros
One of the biggest wins here is the value for money and how simple it is to use but beyond that, it also covers a lot of situations where apps like VENMO fall short.
Cons
Getting help when something goes wrong is tough because actually reaching a person is difficult so you end up stuck in long email back-and-forths just to get any kind of resolution. That might help with keeping a record of everything but some issues are really hard to explain clearly over email compared to a phone call.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cortney J.
Legal Services, 51-100 employees
“Impressive added security”
Pros
I really value the added security since I never have to give sellers or clients my banking details directly. That gives me a lot of confidence that my information is being kept safe. It's also very user-friendly to use and the fact that so many businesses and websites across the country accept it makes it even more useful.
Cons
The fees are what I would want improved. Charges for things like instant transfers and international payments can pile up pretty quickly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Colin F.
Health, Wellness and Fitness, 1-10 employees
“efficient app for online purchases”
Pros
This has been a really effective app for making online purchases especially when I'm buying from vendors in other countries. It's particularly useful for international transactions and overall it feels safe and secure to use.
Cons
I honestly haven't run into any major issues. The only thing worth noting is that PayPal doesn't offer the same level of protection or insurance you'd get from a bank so if a dispute comes up, there's still a chance you could lose money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samm F.
Consumer Services, 1-10 employees
“Diligent staff”
Pros
Getting an account up and running was simple. When I contacted customer service for assistance, they were responsive and helpful.
Cons
Setting up person-to-person payments was frustrating. I also couldn't access money that was sent to me because I hadn't reached the required minimum.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Tori S.
Consumer Services, 1-10 employees
“Popular for invoices and payments”
Pros
It works really well because most people already know it and use it regularly. Creating invoices is simple and it helps simplify the whole payment process. The fees are reasonable and still feel like a manageable business expense. It has also been especially useful for getting paid internationally. Being able to connect it directly to my main bank account makes everything even more convenient.
Cons
Fees can feel a little unpredictable which makes it difficult to know exactly how much money you'll end up receiving.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sherrie G.
Retail, 1-10 employees
“Safe and Secure online payments”
Pros
Using it for online purchases gives me a safe and secure way to pay without exposing my bank account details to the wrong people.
Cons
When there's a problem with a charge, getting them involved can be a bit hard. They're willing to help but only after you've already tried to work things out with the seller first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 11-50 employees
“secure checkout”
Pros
It makes checkout feel secure and simple. The app is also simple to use and navigating through it is very user-friendly.
Cons
At times it puts holds on funds without warning and keeps them there longer than expected which is really frustrating when you need the money right away. Their customer service also isn't very helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ezekiel O.
Airlines/ Aviation, 500+ employees
“financial information stays well protected”
Pros
Appreciate its ease of use. Sending and receiving money is fast and simple and I feel reassured knowing my financial information is well protected. Since so many online merchants accept PayPal, it ends up being a very versatile payment option too.
Cons
Some of the fees can be annoying especially for international transfers or when currency conversion is involved. On top of that, customer support can take a while to sort things out which is frustrating when you need help right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aaron G.
Health, Wellness and Fitness, 51-100 employees
“Quick transfer options”
Pros
Moving money around gives me a lot of flexibility which I really appreciate. There are also times when I just leave the balance in PayPal and use it again for future purchases or transactions.
Cons
One thing that gets a bit annoying is how often PayPal keeps pushing the paid option for transferring money out. It feels pretty persistent and I'd really like to see that toned down a little.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diana H.
Health, Wellness and Fitness, 1-10 employees
“No downsides”
Pros
It feels very secure when I make payments. I don't worry about my information being misused or ending up in scams.
Cons
I really can't think of anything I dislike about using it. It seems like a very good option to me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sonny S.
Non-Profit Organization Management, 11-50 employees
“connects well with other websites”
Pros
This tool feels very simple thanks to its clean interface and it's simple to navigate. Another thing I really appreciate is how well it connects with other websites.
Cons
The part I like least is the payment fees they charge and their customer service hasn't been very helpful when needed and is difficult to get in touch with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Therrin W.
Education Management, 1-10 employees
“Accepted by a lot of businesses”
Pros
Payments are quick and secure, it's accepted by a lot of businesses and the invoicing tools are really convenient. Sending money between users is also simple.
Cons
Transaction fees can get pretty expensive and accounts sometimes get limited or put under review which can delay access to your funds.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Myles R.
Retail, 500+ employees
“Easy to get started”
Pros
Getting started with it was one of the best parts for me especially how simple it was to set up my account and begin using it right away.
Cons
Nothing to mention here. It is simple to use and transferring funds is easy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Food & Beverages, 1-10 employees
“feels challenging”
Pros
The platform feels challenging because you really have to stay active with the account and keep showing engagement instead of just leaving it sitting there.
Cons
What I did not enjoy is that they keep warning they may close the account if you do not use it or verify it so it feels like a site that is constantly testing you.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Heather J.
Construction, 500+ employees
“frozen funds”
Pros
It's available just about everywhere and very simple to use even my backcountry trail crew was able to use the app to pay annual dues. Most people also see it as a safe and secure option.
Cons
The conversion fees are frustrating, accounts can get frozen and it can take too long to actually receive your money. On top of that, the frequent phishing scams make the whole thing feel questionable.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Layla T.
Writing and Editing, 1-10 employees
“Paypal checkout convenience”
Pros
Having it available at checkout on sites that support it makes online purchases much more convenient. It connects well with compatible websites which helps simplify the payment process for customers. I also prefer using PayPal myself especially with the Mastercard that gives 3% cashback on every purchase made through PayPal.
Cons
Setting up PayPal to accept payments can take a while but it ends up being worth the effort and there are plenty of online guides available now to help with the setup process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chasity W.
Hospital & Health Care, 51-100 employees
“reliable for refunds”
Pros
Simple to set up and the pay-in-four option is really convenient. The signup process is simple, you can get some really good things through it, refunds are always processed correctly and the customer support is solid.
Cons
One time I received money and PayPal kept it on hold for almost a week which I wasn't happy about. Aside from that, I haven't had any real issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10