Total 5100 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TU

Tony U.

Marketing and Advertising, 1-10 employees

5.0
March 2026

Trusted by everyone

Pros

Using it has been really convenient. It's widely trusted, simple to use and makes sending or receiving money pretty simple. It also gives customers extra confidence and peace of mind when they're paying online.

Cons

The fees can add up over time and when something goes wrong, things like refunds, disputes or account reviews can sometimes take longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Stefani S.

Health, Wellness and Fitness, 1-10 employees

4.0
March 2026

feels trustworthy

Pros

Being a well-known platform helps but it's also pretty simple to use and feels trustworthy. The payment turnaround is reasonably fast and I've used it for years without running into any problems, whether the transactions were large or small.

Cons

Compared with Venmo, the payment turnaround doesn't feel quite as fast and I do sometimes question whether there could be privacy concerns with PayPal. It also doesn't offer features as advanced as some other services though it's still a solid, high-quality platform.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Market Research, 51-100 employees

5.0
March 2026

Easy to set up

Pros

It is a convenient option for sending money online. Getting an account set up and starting to use it is much simpler than opening a bank account and the whole process is handled online.

Cons

It still is not available in every country. Aside from that, it works well as a payment method.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Professional Training & Coaching, 1-10 employees

5.0
March 2026

simple to figure out

Pros

It has been around forever for personal and business money transfers and it still does the job really well. It's very simple to use, most transactions don't come with fees and if needed, you can also send and receive invoices. The platform feels user-friendly and doesn't take much effort to figure out.

Cons

Nothing specific stands out as a downside. Transfers are quick and if you need the money right away, instant transfers are available for a very small fee.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL

Adriana l.

Hospital & Health Care, 51-100 employees

5.0
March 2026

keeps my card details safe

Pros

This software makes paying for things really easy. I can check out without entering my card details on websites that seem a little questionable.

Cons

Cant complain about anything. My experience with the software has been very positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RO

Ryan O.

Telecommunications, 500+ employees

5.0
March 2026

Better value with more flexibility

Pros

One of the biggest wins here is the value for money and how simple it is to use but beyond that, it also covers a lot of situations where apps like VENMO fall short.

Cons

Getting help when something goes wrong is tough because actually reaching a person is difficult so you end up stuck in long email back-and-forths just to get any kind of resolution. That might help with keeping a record of everything but some issues are really hard to explain clearly over email compared to a phone call.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CJ

Cortney J.

Legal Services, 51-100 employees

4.0
March 2026

Impressive added security

Pros

I really value the added security since I never have to give sellers or clients my banking details directly. That gives me a lot of confidence that my information is being kept safe. It's also very user-friendly to use and the fact that so many businesses and websites across the country accept it makes it even more useful.

Cons

The fees are what I would want improved. Charges for things like instant transfers and international payments can pile up pretty quickly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

CF

Colin F.

Health, Wellness and Fitness, 1-10 employees

5.0
March 2026

efficient app for online purchases

Pros

This has been a really effective app for making online purchases especially when I'm buying from vendors in other countries. It's particularly useful for international transactions and overall it feels safe and secure to use.

Cons

I honestly haven't run into any major issues. The only thing worth noting is that PayPal doesn't offer the same level of protection or insurance you'd get from a bank so if a dispute comes up, there's still a chance you could lose money.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SF

Samm F.

Consumer Services, 1-10 employees

3.0
March 2026

Diligent staff

Pros

Getting an account up and running was simple. When I contacted customer service for assistance, they were responsive and helpful.

Cons

Setting up person-to-person payments was frustrating. I also couldn't access money that was sent to me because I hadn't reached the required minimum.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

TS

Tori S.

Consumer Services, 1-10 employees

5.0
March 2026

Popular for invoices and payments

Pros

It works really well because most people already know it and use it regularly. Creating invoices is simple and it helps simplify the whole payment process. The fees are reasonable and still feel like a manageable business expense. It has also been especially useful for getting paid internationally. Being able to connect it directly to my main bank account makes everything even more convenient.

Cons

Fees can feel a little unpredictable which makes it difficult to know exactly how much money you'll end up receiving.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG

Sherrie G.

Retail, 1-10 employees

5.0
March 2026

Safe and Secure online payments

Pros

Using it for online purchases gives me a safe and secure way to pay without exposing my bank account details to the wrong people.

Cons

When there's a problem with a charge, getting them involved can be a bit hard. They're willing to help but only after you've already tried to work things out with the seller first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 11-50 employees

5.0
March 2026

secure checkout

Pros

It makes checkout feel secure and simple. The app is also simple to use and navigating through it is very user-friendly.

Cons

At times it puts holds on funds without warning and keeps them there longer than expected which is really frustrating when you need the money right away. Their customer service also isn't very helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EO

Ezekiel O.

Airlines/ Aviation, 500+ employees

5.0
March 2026

financial information stays well protected

Pros

Appreciate its ease of use. Sending and receiving money is fast and simple and I feel reassured knowing my financial information is well protected. Since so many online merchants accept PayPal, it ends up being a very versatile payment option too.

Cons

Some of the fees can be annoying especially for international transfers or when currency conversion is involved. On top of that, customer support can take a while to sort things out which is frustrating when you need help right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AG

Aaron G.

Health, Wellness and Fitness, 51-100 employees

5.0
March 2026

Quick transfer options

Pros

Moving money around gives me a lot of flexibility which I really appreciate. There are also times when I just leave the balance in PayPal and use it again for future purchases or transactions.

Cons

One thing that gets a bit annoying is how often PayPal keeps pushing the paid option for transferring money out. It feels pretty persistent and I'd really like to see that toned down a little.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DH

Diana H.

Health, Wellness and Fitness, 1-10 employees

4.0
March 2026

No downsides

Pros

It feels very secure when I make payments. I don't worry about my information being misused or ending up in scams.

Cons

I really can't think of anything I dislike about using it. It seems like a very good option to me.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SS

Sonny S.

Non-Profit Organization Management, 11-50 employees

5.0
March 2026

connects well with other websites

Pros

This tool feels very simple thanks to its clean interface and it's simple to navigate. Another thing I really appreciate is how well it connects with other websites.

Cons

The part I like least is the payment fees they charge and their customer service hasn't been very helpful when needed and is difficult to get in touch with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TW

Therrin W.

Education Management, 1-10 employees

5.0
March 2026

Accepted by a lot of businesses

Pros

Payments are quick and secure, it's accepted by a lot of businesses and the invoicing tools are really convenient. Sending money between users is also simple.

Cons

Transaction fees can get pretty expensive and accounts sometimes get limited or put under review which can delay access to your funds.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MR

Myles R.

Retail, 500+ employees

5.0
March 2026

Easy to get started

Pros

Getting started with it was one of the best parts for me especially how simple it was to set up my account and begin using it right away.

Cons

Nothing to mention here. It is simple to use and transferring funds is easy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Food & Beverages, 1-10 employees

3.0
March 2026

feels challenging

Pros

The platform feels challenging because you really have to stay active with the account and keep showing engagement instead of just leaving it sitting there.

Cons

What I did not enjoy is that they keep warning they may close the account if you do not use it or verify it so it feels like a site that is constantly testing you.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

HJ

Heather J.

Construction, 500+ employees

2.0
March 2026

frozen funds

Pros

It's available just about everywhere and very simple to use even my backcountry trail crew was able to use the app to pay annual dues. Most people also see it as a safe and secure option.

Cons

The conversion fees are frustrating, accounts can get frozen and it can take too long to actually receive your money. On top of that, the frequent phishing scams make the whole thing feel questionable.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4