PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 51-100 employees
More than a year
“convenient card linking”
Pros
Using it is quick and simple. It lets you link your credit or debit card to PayPal without much hassle which makes paying online very convenient.
Cons
The credit card confirmation process is a bit tiring and takes more effort than it should.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Computer Networking, 51-100 employees
More than a year
“reliable payments”
Pros
As someone who works regularly, PayPal has been an excellent partner for handling payments. It's reliable, simple to use and my transactions usually arrive on time sometimes even earlier than expected. It's easily one of the most convenient payment services available.
Cons
One thing that still gives me trouble is transferring my money through a debit card since that part isn't very convenient.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Law Enforcement, 500+ employees
More than a year
“simple crypto options”
Pros
Accessing my account and available funds is very simple which is something I really appreciate. I'm also happy they've added cryptocurrency support and that feels like it could offer a lot of long-term potential.
Cons
Instant transfers back to a bank account come with a fee. If you want to avoid that charge, you have to wait around 1 to 3 business days to receive the funds.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Smooth software integration”
Pros
Using PayPal has been very simple and it works well with the software I already use.
Cons
Reaching customer service by phone can be difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“Trusted everywhere for payments”
Pros
Paypal has really set the bar, both in terms of what it lets you do and how widely it's accepted. I've been using it for both personal and business payments since 2009 and I'm still impressed by how many solid features it continues to offeralong with the huge number of businesses around the world that support it at checkout.
Cons
The frustrating part is that when problems come up, getting them resolved without any real human contact can be difficult.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Biotechnology, 1-10 employees
More than a year
“Great balance alerts”
Pros
Being able to quickly check my balance and get notified about every new transaction is probably the most useful part for me.
Cons
At times I notice a duplicate charge showing up even though only one real charge was made. It feels like a ghost charge and it tends to happen fairly often with a few specific companies.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Telecommunications, 101-500 employees
More than a year
“Instantaneous payments”
Pros
Between the simple interface and the many ways to pay or send money to friends and family, this has become one of the most useful apps I use. Our office relies on it all the time to pay coworkers back for meals and to handle the fundraisers we regularly organize. Another big plus is how quickly PayPal steps in if there is a mistake or a suspicious charge. They make it much easier to get your money back without a huge battle. I use it almost every day and even have the PayPal credit card they offer. If you want a top-tier payment app, this is the one to go with.
Cons
Really I do not have anything negative to say about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Electronics, 500+ employees
More than a year
“secure and simple”
Pros
Right from the start, PayPal feels very simple to use and understand. Most importantly, it provides security on both sides so it feels safe for both the sender and the receiver.
Cons
One issue I've noticed is with the mobile app. If you close it without logging out, then open PayPal again, your account can appear automatically without asking you to sign in. That could be risky if someone steals your phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Education Management, 11-50 employees
More than a year
“instant receipts”
Pros
Sending and receiving money with PayPal feels very simple. It takes the hassle out of paying friends or collecting money from coworkers, transactions are processed quickly and the receipt shows up right away so you know everything went through successfully.
Cons
There really are no big issues when using it for friends and family payments but business transactions do come with a small fee. There's also a charge if you want instant access to your money, otherwise it can take a couple of days to arrive.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Retail, 1-10 employees
Less than 6 months
“Simple money transfers”
Pros
Handling transfers for my business and personal expenses through PayPal has been really convenient and keeping track of everything in one place makes it even better.
Cons
I do wish it were structured a bit more like a traditional bank. I received a debit card and wanted to use the account like a bank account across a lot of the sites I use but figuring out how to set that up wasn't very clear unless I looked it up on Google or reached out to support.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Consumer Electronics, 1-10 employees
More than a year
“handy debit card access”
Pros
PayPal has been around for a long time and the mobile app feels well built and simple to navigate. The debit card is especially useful and makes getting to your money really convenient.
Cons
A few features still aren't available in the app so you have to get on a computer to manage certain account settings.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
7
Market Research, 51-100 employees
More than a year
“smooth global payments”
Pros
Using PayPal has been pretty simple, the payment integration works smoothly and it makes accepting international payments really convenient.
Cons
The withdrawal fees do feel a bit high right now so lowering those charges would make the experience much better.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
9
Market Research, 1-10 employees
More than a year
“Dependable support”
Pros
One thing I really enjoy about PayPal is how quickly I can send invoices to customers and get paid within seconds. They can complete payment online using either their PayPal account or a debit card which is really convenient especially since they don't even need to have a PayPal account. I also get access to my money right away instead of waiting days or even weeks. Another big plus is that PayPal has always supported me whenever there's been an issue with something I ordered or with a custom order from one of my customers. It makes resolving problems very simple.
Cons
Honestly I don't have any negatives to mention about PayPal. I've been very happy with the whole experience and would absolutely recommend it to friends and coworkers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“reliable online payments”
Pros
When it comes to paying online, this feels like one of the safest apps to use with bank accounts. It's really useful for online purchases and since trust matters so much on the internet, this stands out as one of the best options.
Cons
Getting started can be a bit complicated especially when adding your bank account in the beginning. It also needs to be installed on your phone, there's no physical experience with it and you never actually receive a PayPal card.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Construction, 1-10 employees
More than a year
“Protected global payments”
Pros
Compared with apps that focus only on sending money, PayPal feels a bit more involved because it packs in a lot of banking features, credit card options and other tools. Still, one big advantage is how widely it works for international users. The purchase protection is also a real plus especially when dealing with clients overseas since it gives both sides some reassurance that they'll either receive the product or get their money back.
Cons
Payment holds can feel a little longer than expected although I understand that it's likely part of how PayPal keeps transactions safer for both buyers and sellers.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Construction, 101-500 employees
More than a year
“works brilliantly”
Pros
Using PayPal for payment processing has been very convenient whether it's for personal money transfers or handling business transactions. Its overall usability is one of the biggest advantages for me in both situations.
Cons
Since the 2021 platform upgrade, the company has really improved the functionality and overall user experience. Because of that, there really isn't anything I dislike. The features I use with PayPal have worked well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“safe international transfers”
Pros
Years of experience really show with PayPal as an online payment solution. It's especially useful for freelancers and small businesses particularly when sending or receiving international payments. The interface is user-friendly and simple to navigate on both mobile and desktop though I personally prefer the desktop version. Because PayPal has such a huge user base around the world, it's usually not hard to find answers to questions or fixes for common issues even if you're on a lower-tier plan with limited customer support. On top of that, the free plan gives you plenty to work with when you're starting out and the paid plans are reasonably priced if you want to scale up later.
Cons
One small downside is that PayPal still doesn't support ISK which is disappointing even if it makes sense given how few of us actually use that local currency.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
9
Internet, 1-10 employees
More than a year
“handy payments”
Pros
Paypal works really well as a payment service for both online and in-person purchases and it also makes sending money to friends and family very convenient. The part I appreciate most is being able to check out without typing in my credit card details again and again.
Cons
It does leave out a few features that are available in other payment platforms.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Accounting, 1-10 employees
More than a year
“Safe to use”
Pros
One of the best things about PayPal is its user-friendly interface which makes transactions feel reliable and hassle-free. It offers a simple way to link a bank account or card and after that, shopping internationally or sending and receiving global payments becomes very convenient without having to worry much about security or currency conversion. PayPal also includes two-step verification which adds another layer of protection and helps keep the account safe.
Cons
Their mobile app is not as user-friendly as the website and it also lacks some of the features available on the web version so it would definitely benefit from more improvements.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Internet, 1-10 employees
More than a year
“reliable transfers”
Pros
PayPal has been a really dependable option for sending and receiving money online. It lets me accept payments by credit card or bank transfer which is useful and I can receive money from online employers, shop online and move funds between bank accounts all in one place. Most payments go through instantly and transfers between banks are much faster than waiting the usual 3 to 4 days through the banks themselves. The overdraft feature is also helpful since it can pull from a linked account if my balance is low so transactions don't get declined or sent back. Overall, it's been very reliable.
Cons
Transferring money from a savings account can be a little frustrating at times. There's also a fee on business transactions which is not ideal. On top of that, customer support is pretty slow and usually not very helpful so it's often better to rely on the help center or ask the community instead.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
9