PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MEB
mounir el bouhssini

Computer Software, 1-10 employees

More than a year

5.0

“secure payments”

Pros

PayPal has been a really satisfying option for me especially since I can use my PayPal balance without always depending directly on my bank account. If needed, I can also connect a debit or credit card as a backup which is very convenient when my balance runs low. That flexibility makes PayPal one of the most dependable choices for sending virtual money. On top of that, the part I appreciate most is being able to pay through PayPal instead of using my bank card directly because it adds an extra layer of protection for my personal data.

Cons

There are still a few downsides, like usage limitations and the possibility of account suspension at any time which can lead to funds being frozen for months. Withdrawals can also be slow since it may take up to four business days for the money to appear in a bank account. Another drawback is that Arabic is not supported. Still, these issues are not very important to me overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

PN
Paul Newhart

Health, Wellness and Fitness, 1-10 employees

More than a year

1.0

“funds locked without answers”

Pros

At one point, they were pretty much the only choice for making payments online but that is no longer the case.

Cons

They can freeze your money without giving any explanation. Payments may get flagged as unknown transactions and then your funds end up locked with no clear reason.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

3

Functionality

1

RP
Ryan Patajo

Mining & Metals, 11-50 employees

More than a year

5.0

“Useful spending tracker”

Pros

PayPal lets me keep several payment methods saved in one place and also helps me monitor my spending.

Cons

A few businesses still don't accept PayPal which can slow the checkout process down.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

CN
Chanderkiran Nanda

Mechanical or Industrial Engineering, 1-10 employees

More than a year

5.0

“reliable”

Pros

After using PayPal for more than 15 years, I'm still very happy with how well everything works. The platform is user-friendly and simple to navigate.

Cons

From the moment a transaction starts through to completion, everything is handled well. It keeps complete records of orders, delivery instructions and even provides guidance if something goes wrong.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

IT
Ilia Tregoubenko

Information Technology and Services, 101-500 employees

More than a year

5.0

“buyer protection”

Pros

PayPal ended up being the payment processor we chose for our online marketplace, largely because their Buyer Protection gave us a lot more confidence in the platform. Another big plus was having direct access to local representatives. They worked closely with us and our developers which made the setup process much more manageable.

Cons

We used one of PayPal's products that could split payments across multiple parties, such as the seller, buyer and beneficiary and it could also notify beneficiaries about payments even if they didn't already have a PayPal account. The concept was really strong but because the product was still fairly new at the time, the notification system and overall user flow were not as refined as they should have been.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TM
Tahra Moore

Farming, 1-10 employees

More than a year

5.0

“Efficient & user friendly”

Pros

I like that it is simple to understand and works efficiently as well.

Cons

No complaints about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SR
Sherry Rumack

Food & Beverages, 51-100 employees

More than a year

5.0

“used by everyone”

Pros

It's pretty simple to use and a lot of people already use it which makes payments more convenient.

Cons

The downside is that they sometimes decide on their own which transactions to put on hold.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0

“great perks and rewards”

Pros

Using PayPal has been really convenient for everyday banking. Sending money between friends doesn't cost anything which is a big plus and I also get access to shopping deals and 2% cash back on every purchase made with the PayPal credit card. The option to buy and sell crypto is a nice feature to have, customer service has been excellent and the referral rewards are a nice bonus too.

Cons

One downside is that the transaction fees are higher than with other similar services when you move money from PayPal to your bank instantly. The fees for buying and selling crypto are also very expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

A
Anonymous

Information Technology and Services, 1-10 employees

More than a year

4.0

“valuable option for online payments”

Pros

Having PayPal available as a payment method with online merchants is incredibly valuable. It's become such an important option when shopping online even though there still aren't many real alternatives to pick from.

Cons

Because PayPal is used so widely, it almost feels like a monopoly and that seems to have limited the number of alternatives in the market. As a user, that leaves very little choice.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

GVT
Gabriel Vega Tepetla

Electrical/Electronic Manufacturing, 1-10 employees

Less than a year

5.0

“fast and reliable payments”

Pros

Using PayPal has been very easy for me. It's reliable and payments or transactions go through immediately. I can link multiple cards and when I shop, I don't need to share my card details each time which makes the whole process feel much more secure and convenient.

Cons

Some transaction fees can be a little expensive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

ST
Susan Trindade

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

5.0

“widely accepted”

Pros

It is used almost everywhere so most customers and vendors can handle payments and credits through it without any issues.

Cons

The fees can be fairly high, depending on the type of account being used for the payment.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

SM
samuel michaux

Cosmetics, 500+ employees

More than a year

4.0

“speedy international payouts”

Pros

Paypal works really well for sending quick payments to hairdressers and contractors on photoshoots especially when they're based in other countries and don't use Venmo. The international payment capability is definitely the most valuable part for us.

Cons

Getting invoices through the system and having them properly accepted by our accounting department can be a bit difficult.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

JS
Jeremiah Sulewski

Computer Software, 11-50 employees

More than a year

5.0

“familiar to most people”

Pros

It gives me a convenient way to send payments to different vendors while keeping everything connected in one place. Since it's so widely used and accepted, it works really well for both sending money and receiving payments without any hassle.

Cons

That said, it's better suited for simpler transaction management and shouldn't be mistaken for the kind of solution you'd get from more advanced payment processing providers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JA
Josh Aston

Marketing and Advertising, 1-10 employees

More than a year

5.0

“established industry name”

Pros

When it comes to online payments, PayPal still feels like one of the most dependable options to me. They were one of the first big names in the industry and that history gives them a level of trust I don't automatically give to other platforms. I see them as reliable and established even if they don't feel especially modern or exciting.

Cons

PayPal really helped pave the way in the digital payments space and that counts for a lot. At the same time, it now comes across as more of an older brand in the category and I don't really view it as a cutting-edge option anymore.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Government Administration, 101-500 employees

More than a year

5.0

“Fast checkout”

Pros

Paying through PayPal has been one of the best parts for me because purchases go through really quickly and the customer support team is consistently there whenever help is needed. Another big plus is how many payment options it supports since it's accepted on almost every payment platform I use.

Cons

One issue I've run into is the API stability during withdrawals which can be unreliable. I also had one of my PayPal accounts frozen without any clear reason and it usually takes them quite a long time to provide any justification.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NC
Namrata Chaturvedi

Arts and Crafts, 11-50 employees

More than a year

5.0

“flexible payments”

Pros

Paypal has a very user-focused platform that feels simple from the start. Getting set up was quick and the support for multiple currencies is a big plus. Making payments and sending payouts is easy, the button embedding works well and the checkout process is really fast.

Cons

Up to this point, I honestly haven't come across any problems with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PR
Paul Rodden

Higher Education, 1-10 employees

More than a year

3.0

“Serious accusation issue”

Pros

When it comes to paying online, this is still my first choice because it handles transactions efficiently and keeps payments secure.

Cons

A major problem was that someone was apparently allowed to try to implicate me in a series of online activities I had nothing to do with, seemingly as part of an attempt to strip me of my presidency position or secretary of state position.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

7

CE
Crystal Easley

Farming, 1-10 employees

More than a year

4.0

“Handy for payments”

Pros

Sending and receiving money through PayPal is really convenient and I especially enjoy using it to take care of bills.

Cons

It can be pretty time-consuming at times and not every part of it is immediately clear or self-explanatory.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

SB
Shaunetta Borders

Consumer Goods, 1-10 employees

More than a year

5.0

“protection for every payment”

Pros

One thing I really appreciate about PayPal is how secure it is. It does an excellent job protecting users on both business and personal accounts which makes using it feel very reliable.

Cons

Honestly I don't have any real complaints. PayPal does a really good job helping users stay protected and secure and it gives me confidence that my money is safe with them.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

MF
mostafa fadel

Utilities, 500+ employees

More than a year

5.0

“fast & safe”

Pros

Sending and receiving money with PayPal is quick and simple and it feels safe and secure to use. It keeps a record of every transaction which is really helpful and everything works simply and fast whether I use the website or the mobile app. Another big plus is that I don't need a bank account to use it.

Cons

It feels like a very useful invention because almost anyone can use it without much trouble. It comes with strong features, is accepted worldwide and the platform feels very secure overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9