PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Graphic Design, 1-10 employees
More than a year
“send & recieve payments”
Pros
Sending and receiving money is the part I enjoy most about it.
Cons
It has been a really good platform for me and I honestly have no complaints. PayPal has helped me a lot in many situations and has been very reliable overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Internet, 1-10 employees
More than a year
“easy monthly billing”
Pros
Recurring payments are where PayPal really shines. We have plenty of customers on monthly billing and PayPal takes care of the whole process for us.
Cons
The one thing I'd change is the reporting. It would be much better to get reports instantly instead of having to generate one first and then wait for the download.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Logistics and Supply Chain, 51-100 employees
Less than a year
“Handles all transactions”
Pros
Excellent app for handling financial transactions. I definitely recommend it.
Cons
It could include more features that are currently only in the premium version.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Financial Services, 500+ employees
More than a year
“secure payments”
Pros
PayPal makes it possible to handle business from anywhere while still feeling safe and it keeps adding new features that make doing things online more convenient, now even including crypto.
Cons
Don't really have any complaints. It's been a long time and everything has worked well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Professional Training & Coaching, 1-10 employees
More than a year
“useful invoicing”
Pros
One of the best parts for me is the invoicing featurealong with how fast and effortless it is to send and receive payments. Everything gets processed quickly and the funds are available right on time.
Cons
Honestly I'm happy with everything it offers and wouldn't change anything about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“Simple setup”
Pros
Getting started with PayPal for both e-commerce and in-person sales was very easy. The setup process is simple, the instructions are clear from the start and the selling fees are easy to understand.
Cons
I've used PayPal for more than ten years and haven't run into any problems at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer & Network Security, 11-50 employees
More than a year
“flexible recurring payments”
Pros
Paypal let us set up recurring payments even when the timing changed and it worked well with different funding sources too.
Cons
The one thing we'd like to see improved is the auditing sorting and exporting process to QuickBooks or other accounting software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“easy mobile invoices”
Pros
Moving the funds we collect into our bank accounts is very simple and creating invoices from a mobile device is just as convenient.
Cons
Tracking down the website button maker can be frustrating. Since we update our website regularly, it's often difficult to locate that feature when we need it.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Food & Beverages, 101-500 employees
More than a year
“Safe transactions”
Pros
It really goes the extra mile when it comes to keeping my account secure and sending money or making payments to someone is very simple.
Cons
Honestly I love everything about PayPal and I can't think of a single thing I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“fast and secure payments”
Pros
PayPal has been really convenient to use since transactions usually go through quickly and I also feel confident that my information stays protected.
Cons
At times though, it can take a while for the money to be credited to an account.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“convenient platform”
Pros
Sending money back and forth between coworkers is really convenient with PayPal and it works well for quick transfers when needed.
Cons
Something that could be improved is making transfers even more simple especially when trying to use your PayPal balance before it defaults to a debit card.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Photography, 1-10 employees
More than a year
“simple navigation”
Pros
PayPal has been quick, convenient and secure for me. It's simple to navigate, works fast and the fact that it's accepted almost everywhere makes it even better.
Cons
Honestly I have nothing to complain about with PayPal. I've been happy with everything it offers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer & Network Security, 11-50 employees
More than a year
“Amazing 4 installment plan”
Pros
Using it feels very simple and being able to split payments into 4 installments without any extra charges is really convenient.
Cons
The security side could be explained better in terms of how to use it although it's definitely useful across most e-commerce and travel websites.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“handy card-free payments”
Pros
It's really convenient being able to make transactions on my computer without needing to use a card.
Cons
One thing it's missing is cash back on purchases which would make it even better.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Education Management, 1-10 employees
More than a year
“Consistently dependable”
Pros
Back when online payments were still catching on, PayPal was already ahead of the curve which is why I started using it early. It has consistently been dependable and accepted in just about every place I need it. I first used it for eBay purchases and over time I ended up relying on it for other things too, like sending money to family after dinners or outings. It's just a convenient way to transfer money and handle payments.
Cons
A handful of times I've run into issues but their customer support has been solid. In the end, I've always been able to get everything resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 500+ employees
More than a year
“worldwide payments with solid security”
Pros
Being able to send payments worldwide is the part I value most. PayPal is simple to use and it also offers very strong security when making payments.
Cons
PayPal's currency conversion rates are fairly high. Another downside is that once you switch to a business account, you can't change it back to a personal account.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 51-100 employees
More than a year
“convenient international transfers”
Pros
One thing I really appreciate is being able to handle just about any kind of transaction with all kinds of customers worldwide.
Cons
I still feel the platform charges fairly high commission fees compared with other options on the market.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Computer Hardware, 1-10 employees
More than a year
“Quick refunds”
Pros
Getting paid, receiving money and sending refunds through PayPal is really simple. It handles those basic money tasks in a very convenient way.
Cons
One part that can be confusing is how it connects with your bank especially when it comes to moving money between your bank account and PayPal.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Hospital & Health Care, 1-10 employees
More than a year
“excellent service”
Pros
It feels secure and the service is simple to use. On top of that, the customer service has been excellent.
Cons
At times it's not very clear what some of the different features are actually meant to offer.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Computer Software, 500+ employees
More than a year
“Use on any device”
Pros
Having used PayPal for years, I trust it as a dependable option. It's very simple to use and handles everything I need without any problems. I can also get to it from my phone, computer, tablet and pretty much any device I'm using.
Cons
There really isn't much to complain about with PayPal. If I had to mention one downside, it's only that other services like Apple Pay and Venmo seem to be a bit more widely used which really isn't PayPal's fault.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10