PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SM
Samantha Murray

Graphic Design, 1-10 employees

More than a year

5.0

“send & recieve payments”

Pros

Sending and receiving money is the part I enjoy most about it.

Cons

It has been a really good platform for me and I honestly have no complaints. PayPal has helped me a lot in many situations and has been very reliable overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MM
Mark Mueller

Internet, 1-10 employees

More than a year

5.0

“easy monthly billing”

Pros

Recurring payments are where PayPal really shines. We have plenty of customers on monthly billing and PayPal takes care of the whole process for us.

Cons

The one thing I'd change is the reporting. It would be much better to get reports instantly instead of having to generate one first and then wait for the download.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

HS
Harley Sangama

Logistics and Supply Chain, 51-100 employees

Less than a year

5.0

“Handles all transactions”

Pros

Excellent app for handling financial transactions. I definitely recommend it.

Cons

It could include more features that are currently only in the premium version.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MD
Mike DeRosa

Financial Services, 500+ employees

More than a year

5.0

“secure payments”

Pros

PayPal makes it possible to handle business from anywhere while still feeling safe and it keeps adding new features that make doing things online more convenient, now even including crypto.

Cons

Don't really have any complaints. It's been a long time and everything has worked well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JN
Jessica Noren

Professional Training & Coaching, 1-10 employees

More than a year

5.0

“useful invoicing”

Pros

One of the best parts for me is the invoicing featurealong with how fast and effortless it is to send and receive payments. Everything gets processed quickly and the funds are available right on time.

Cons

Honestly I'm happy with everything it offers and wouldn't change anything about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KB
Kevin Brackett

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Simple setup”

Pros

Getting started with PayPal for both e-commerce and in-person sales was very easy. The setup process is simple, the instructions are clear from the start and the selling fees are easy to understand.

Cons

I've used PayPal for more than ten years and haven't run into any problems at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer & Network Security, 11-50 employees

More than a year

5.0

“flexible recurring payments”

Pros

Paypal let us set up recurring payments even when the timing changed and it worked well with different funding sources too.

Cons

The one thing we'd like to see improved is the auditing sorting and exporting process to QuickBooks or other accounting software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MB
Mark Barrus

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

“easy mobile invoices”

Pros

Moving the funds we collect into our bank accounts is very simple and creating invoices from a mobile device is just as convenient.

Cons

Tracking down the website button maker can be frustrating. Since we update our website regularly, it's often difficult to locate that feature when we need it.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

SL
Stacey Lawhorn

Food & Beverages, 101-500 employees

More than a year

5.0

“Safe transactions”

Pros

It really goes the extra mile when it comes to keeping my account secure and sending money or making payments to someone is very simple.

Cons

Honestly I love everything about PayPal and I can't think of a single thing I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BC
Belinda Calabucal

Education Management, 500+ employees

More than a year

5.0

“fast and secure payments”

Pros

PayPal has been really convenient to use since transactions usually go through quickly and I also feel confident that my information stays protected.

Cons

At times though, it can take a while for the money to be credited to an account.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

DB
Danielle Buchman

Hospital & Health Care, 500+ employees

More than a year

5.0

“convenient platform”

Pros

Sending money back and forth between coworkers is really convenient with PayPal and it works well for quick transfers when needed.

Cons

Something that could be improved is making transfers even more simple especially when trying to use your PayPal balance before it defaults to a debit card.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JM
John Myers

Photography, 1-10 employees

More than a year

5.0

“simple navigation”

Pros

PayPal has been quick, convenient and secure for me. It's simple to navigate, works fast and the fact that it's accepted almost everywhere makes it even better.

Cons

Honestly I have nothing to complain about with PayPal. I've been happy with everything it offers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer & Network Security, 11-50 employees

More than a year

5.0

“Amazing 4 installment plan”

Pros

Using it feels very simple and being able to split payments into 4 installments without any extra charges is really convenient.

Cons

The security side could be explained better in terms of how to use it although it's definitely useful across most e-commerce and travel websites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JW
jeralynn williams

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

“handy card-free payments”

Pros

It's really convenient being able to make transactions on my computer without needing to use a card.

Cons

One thing it's missing is cash back on purchases which would make it even better.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

JR
Jason Roe

Education Management, 1-10 employees

More than a year

5.0

“Consistently dependable”

Pros

Back when online payments were still catching on, PayPal was already ahead of the curve which is why I started using it early. It has consistently been dependable and accepted in just about every place I need it. I first used it for eBay purchases and over time I ended up relying on it for other things too, like sending money to family after dinners or outings. It's just a convenient way to transfer money and handle payments.

Cons

A handful of times I've run into issues but their customer support has been solid. In the end, I've always been able to get everything resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AS
Anubhav Singh

Computer Software, 500+ employees

More than a year

4.0

“worldwide payments with solid security”

Pros

Being able to send payments worldwide is the part I value most. PayPal is simple to use and it also offers very strong security when making payments.

Cons

PayPal's currency conversion rates are fairly high. Another downside is that once you switch to a business account, you can't change it back to a personal account.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Computer Software, 51-100 employees

More than a year

5.0

“convenient international transfers”

Pros

One thing I really appreciate is being able to handle just about any kind of transaction with all kinds of customers worldwide.

Cons

I still feel the platform charges fairly high commission fees compared with other options on the market.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

JK
James Kozura

Computer Hardware, 1-10 employees

More than a year

4.0

“Quick refunds”

Pros

Getting paid, receiving money and sending refunds through PayPal is really simple. It handles those basic money tasks in a very convenient way.

Cons

One part that can be confusing is how it connects with your bank especially when it comes to moving money between your bank account and PayPal.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

SS
Sharel Siarkiewicz

Hospital & Health Care, 1-10 employees

More than a year

4.0

“excellent service”

Pros

It feels secure and the service is simple to use. On top of that, the customer service has been excellent.

Cons

At times it's not very clear what some of the different features are actually meant to offer.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

TS
Tyler Scott

Computer Software, 500+ employees

More than a year

5.0

“Use on any device”

Pros

Having used PayPal for years, I trust it as a dependable option. It's very simple to use and handles everything I need without any problems. I can also get to it from my phone, computer, tablet and pretty much any device I'm using.

Cons

There really isn't much to complain about with PayPal. If I had to mention one downside, it's only that other services like Apple Pay and Venmo seem to be a bit more widely used which really isn't PayPal's fault.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10