PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Food & Beverages, 51-100 employees
More than a year
“poor protection against scams”
Pros
Using it is convenient and when I'm dealing with legitimate companies, it usually works well since those businesses generally aren't trying to scam their customers.
Cons
The biggest problem is that it doesn't do enough to protect customers from overseas sellers that keep defrauding American buyers. There just isn't enough security or buyer protection when dealing with Chinese companies that scam customers.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
3
Functionality
3
Medical Practice, 51-100 employees
More than a year
“trusted payments”
Pros
I've been using PayPal for many years and honestly it's the best payment system out there. It's very simple to use and secure whether I'm making payments or receiving money.
Cons
Only thing I feel is missing is the option to pay in physical stores through the PayPal app on a smartphone, either using NFC or by scanning a QR code.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Financial Services, 51-100 employees
More than a year
“saving on card fees”
Pros
It lets us collect payments without having to absorb credit card processing fees which has been a big plus for us.
Cons
A few of our older customers don't find it very user-friendly at first but once we guide them through the process, it works well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“Versatile transactions”
Pros
Payment processing runs really well from the dashboard and it connects with a wide range of software tools on the market. That kind of flexibility can help boost conversions for all kinds of businesses around the world.
Cons
At times the integration process can take longer than expected especially for ecommerce merchants.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Accounting, 11-50 employees
More than a year
“swift refunds”
Pros
After four years of using PayPal, I can honestly say it has been amazing. I've never run into any issues while using it. The quick deposit, withdrawal and refund process is one of the things I appreciate most. Another big plus is how simple it is to connect PayPal with almost any website. I'd definitely recommend PayPal to anyone who wants a dependable and distinctive payment gateway.
Cons
It can hold funds a little longer than I'd like. That said, once the holding period ends, the full amount is still released without any deductions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
More than a year
“All-in-one payments”
Pros
For more than 20 years, PayPal has consistently come through for me. It has handled my purchases everywhere from eBay to Google without issues and that kind of reliability is why I keep using it. It gives me convenient access to my finances for online shopping while keeping everything organized in one place. With a single account, I'm able to manage money transfers and purchases all within the same app.
Cons
What frustrates me is how vulnerable it can feel to hacking which means I have to stay on top of my account regularly to make sure there's no fraud happening. Even so, across all the years I've used it, PayPal has still maintained a solid overall track record despite that concern.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Computer Software, 1-10 employees
More than a year
“handy for every currency”
Pros
Whenever I need to send or receive money in different currencies, I can handle it through PayPal.
Cons
Basically I like everything about this app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Construction, 101-500 employees
More than a year
“rapid invoicing”
Pros
Compared with other options, PayPal makes invoicing and receiving payments much simpler and more convenient.
Cons
The fees feel a bit high but with all the features they provide, I still think it's worth using.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Real Estate, 11-50 employees
More than a year
“bank-linked savings”
Pros
Setting it up with a bank account has been the biggest benefit for me because it helps avoid many of the fees that come with using the one-time payment features. There are also plenty of options available so people can use the software in whatever way works best for them. A lot of it really comes down to the user's needs and how they prefer to use it.
Cons
Honestly I have not come across much to dislike. The only downside was the fees when using it without linking a bank account or another account that cancels those charges out. Once I connected it to my account, those user fees stopped being an issue for me.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“Excellent calls and video quality”
Pros
Calls, chat and video all perform really well across the platform and the overall communication quality has been consistently very good.
Cons
The contact list could use more flexibility especially when it comes to creating and organizing groups.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Internet, 1-10 employees
More than a year
“Payments across platforms”
Pros
Using PayPal has been quick and convenient for everyday transactions. It works really well with different platforms and being able to link multiple cards makes it even more practical.
Cons
One downside is the transaction cost which feels a little expensive at 3.4% plus 0.35 cents per transaction.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
9
Apparel & Fashion, 1-10 employees
More than a year
“secure payments”
Pros
PayPal has become my go-to payment platform because it's convenient, secure and very simple to use.
Cons
I honestly don't have any negative feedback about the software.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“send and recieve money easily”
Pros
This has made online transactions much more convenient for me over the years. I've relied on it for everything from online shopping to sending invoices and receiving payments from different countries. The part I appreciate most is how accessible it is and international transactions feel just as simple as domestic ones.
Cons
For me the biggest issue has been PayPal's customer service. When I ran into account security problems and noticed random payments showing up, the support team wasn't very helpful and didn't seem to handle the situation with much urgency.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
9
Telecommunications, 101-500 employees
More than a year
“convenient card linking”
Pros
Paypal is used by people all over the world and a huge number of websites accept it which makes it feel very reliable as a payment option. One thing that works really well is being able to link a credit or debit card to the account so payments can come either from the Paypal balance or directly from the card through Paypal. Receiving money is also very convenient since friends, family or even companies can send funds just by using your personal payment link.
Cons
Sending money to someone can cost a bit more in fees compared with some other online payment options. The mobile app also feels a little limited and would be better if it included more of the features that are available on the full website.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Media Production, 1-10 employees
More than a year
“user friendly interface”
Pros
This interface really helps with whatever action you need to take. It's very user-friendly and functional which makes every process much simpler. The promotions and partnerships are also a nice plus, with helpful offers and added benefits available right on the platform.
Cons
There isn't anything specific I dislike about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Retail, 11-50 employees
More than a year
“best invention for global payments”
Pros
Honestly it feels like one of the best inventions out there. It makes everyday life a lot more convenient and being able to send online payments all over the world is absolutely awesome.
Cons
I really don't have anything negative to say about it. It feels perfect to me and I've even recommended it to friends who ended up loving it too.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Fast transfers”
Pros
One of the best things about this application is how widely accepted it is across so many platforms. Transfers, claims and payments are processed quickly and it also supports using more than one global currency which makes it very convenient.
Cons
One downside is that during the transfer process, a portion of the amount owed gets deducted. Also, on the first day of each month, the transfer is automatically sent to my bank account without asking for my approval.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Building Materials, 51-100 employees
More than a year
“move funds safely”
Pros
When getting money off a prepaid card and into a bank account is a hassle, PayPal has been the one option that's actually worked for me before. It's also been a dependable and secure way to move funds around when I need to.
Cons
The downside is the fees can be pretty high just to access your own money the same day.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Computer Networking, 51-100 employees
More than a year
“Good for payment processing”
Pros
Paypal works really well for handling payments and has been very good in the payment process.
Cons
It still needs some further improvement so errors do not happen.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Apparel & Fashion, 1-10 employees
More than a year
“hassle-free payments”
Pros
The security and user-friendly setup have been the biggest positives for us. We've never run into any issues with PayPal.
Cons
We honestly don't have any complaints about PayPal. The service has consistently worked well for us and we've always been very satisfied with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9