PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 11-50 employees
More than a year
“reliable and handy features”
Pros
The security setup feels solid and the features are genuinely useful. It adds a lot of convenience and makes the platform very practical to use.
Cons
Switching through the navigation between buyer and seller sections can be confusing and the support team could definitely be more helpful when assistance is needed.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Consumer Services, 500+ employees
More than a year
“Very quick withdrawals”
Pros
Using PayPal has been really simple and I appreciate that they put a strong focus on security. I've earned money online through PayPal and successfully transferred those funds to my bank account without trouble. Sending and making payments through the platform is also very convenient.
Cons
My only real issue with PayPal is the transaction fees. On top of that, linking my PayPal account to my bank took longer than expected because of a technical error.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 51-100 employees
More than a year
“transactions across borders”
Pros
Sending and receiving money through PayPal has been really simple even when different countries, banking systems and regulations are involved. It's a very simple product but it's been put together and delivered exceptionally well.
Cons
One thing that could be better is the lack of user controls when receiver contact details are entered incorrectly or misspelled.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Information Technology and Services, 51-100 employees
Less than 6 months
“user-friendly and reliable”
Pros
Paypal is simple to use and feels very user-friendly for just about anyone.
Cons
Some of the processes can sometimes take longer than expected before the money is received.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Design, 500+ employees
More than a year
“I love it”
Pros
Sending and receiving payments with PayPal is really convenient and it makes the whole process quick and hassle-free for me.
Cons
I'm not happy with the percentage they charge on transactions which can feel a bit too high.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Food & Beverages, 51-100 employees
More than a year
“handy money tools”
Pros
Being able to manage my money in one place and switch currencies whenever I need to is something I really appreciate. Sending and receiving cash is also incredibly simple and the whole process feels hassle-free.
Cons
The only issue I've run into is that adding money to my PayPal balance can take 4 to 5 days which feels like a long wait especially when I need access to the funds right away.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Education Management, 1-10 employees
More than a year
“secure funds”
Pros
Using PayPal has been really convenient. My money feels secure, there's no fee just for keeping funds in the account, currency exchange is available and sending money internationally is both simple and free.
Cons
One thing that should really be added, unless it already exists and I missed it, is an option to remove your account as a payment method from other devices. After you add it once especially on apps like Uber or Wish, it can keep working without asking for the password again. Also, living in SA, the first withdrawal process from PayPal was frustrating. Setting everything up and linking the PayPal account to a bank profile felt unnecessarily complicated and should be made simpler. The mobile app could also be improved since some frequently used features, like currency conversion, are not very easy to access.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Automotive, 1-10 employees
More than a year
“money stays protected”
Pros
One thing I really appreciate about this app is how secure it feels. My money stays protected and it's very convenient for paying online with my phone without needing cash on hand. I can link several credit cards and the app is simple to navigate. Another big advantage is that it works in many countries which makes it especially useful when dealing with payments around the world.
Cons
The fees can be pretty expensive at times although that's not always the case. It's also true that not every place accepts this payment method. Another concern is that if you lose your phone, your money could feel at risk especially if you also can't remember your password.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
E-Learning, 51-100 employees
More than a year
“Get paid from anywhere”
Pros
It's accessible from almost anywhere as long as there's an internet connection and it does exactly what it promises without delay. It connects well with banking systems, offers solid reporting features and gives me the flexibility to work from anywhere while still getting paid.
Cons
I don't really have any major complaints. It isn't available in certain locations but that seems more related to local government restrictions than anything on PayPal's side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Education Management, 500+ employees
More than a year
“convenient cashback”
Pros
Sending and receiving money with PayPal has been really convenient for me especially when dealing with friends. Since it's such a widely used app, most of my friends already have it on their phones so I can count on being able to send money to them anytime without any hassle. Another big plus is linking PayPal to my credit card to take advantage of promotions. For instance, between October and December 2021, connecting a Chase Freedom card to PayPal gave access to 5% cashback which was a nice benefit. Linking a bank account is also quick because you only need your login ID and password instead of the full bank account number so the setup feels very fast.
Cons
PayPal still doesn't seem very common among small stores and local businesses. I'd really like to see it expand more in those areas and offer additional promotions there as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
More than a year
“popular payment option”
Pros
Using PayPal feels very simple and the massive number of people who already rely on it is probably what I appreciate most. Since it's such a popular payment option in the market, it comes across as a very trustworthy choice for both parties involved in a transaction.
Cons
Customer support is quite limited. If you need help with something like integrating the software into your website, there really isn't anyone you can talk to over the phone. Even so, there are plenty of answers available online which ends up being very helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Writing and Editing, 1-10 employees
Less than a year
“handy for global payments”
Pros
PayPal is pretty simple to navigate. The multi-currency feature is also a big plus since receiving money from other countries isn't a problem and currency exchange is much less of a hassle.
Cons
Only part I'm not too happy with is the minimum payout amount and the fund transfer threshold. Other than that, everything about it has been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 500+ employees
More than a year
“strong protection”
Pros
This has been one of the top online payment platforms I've used especially because it's connected with financial institutions all over the world. It makes sending and receiving money very convenient particularly for small business owners and the fees are quite reasonable. On top of that, the level of security and protection is excellent and transactions are processed quickly. Another thing that really adds value is how fast the support team responds to comments and complaints, plus there's a dedicated dispute resolution center. Using PayPal also gives added confidence against fraud and money laundering which makes withdrawing funds feel safe and worry-free.
Cons
After using PayPal for a long time, I honestly don't see any real downsides. It mostly comes down to the user. If your transactions are legitimate, everything moves quickly and you're unlikely to run into any issues. Problems usually only come up when someone is involved in illegal activity and in that case they are putting themselves at risk by using the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Insurance, 1-10 employees
More than a year
“great payment processing partner”
Pros
Running a business without PayPal for payment processing would be hard to imagine. It comes packed with plenty of useful features, the fees feel almost negligible and the support team has been excellent whenever I've needed help or direction with the platform.
Cons
The only part I'm not thrilled with is how international transactions are handled. I understand PayPal is being careful to prevent anything fraudulent which I do appreciate but I do wish those payments were processed faster. Aside from that, I'm very satisfied.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“Transfers across countries”
Pros
Sending money through PayPal feels incredibly simple. Being able to transfer funds to family and friends without extra fees is a huge plus and the fact that it works in so many countries makes it even more valuable. It's still the simplest option I've used for sending money to relatives abroad.
Cons
A problem I still see is on the business side, where things can get a little unclear if a customer asks for a refund after receiving an item that isn't really something you can invoice properly. In those situations, PayPal seems to side with the customer much more often than the business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Entertainment, 1-10 employees
More than a year
“Gift card support”
Pros
Using PayPal is really simple and hassle-free and I can even add my gift cards to it which is a big plus.
Cons
At times they keep the money on hold longer than I'd like but honestly it's better that they stay cautious and secure.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Automotive, 51-100 employees
More than a year
“works nearly everywhere”
Pros
Setting up an account is very simple and it was active the same day. It works on almost every website and linking a card lets you pay through PayPal without having to enter your card details every single time.
Cons
You can't use your PayPal account to make purchases on Amazon.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Trusted payments”
Pros
Paypal has been around for a long time and that history gives me confidence when using it. Payments feel secure which is one of the biggest reasons I keep using it.
Cons
Detailed reporting could be better and dealing with customer service during a dispute is a really bad experience. Paypal doesn't seem to support the end user much and they can hold money in the account until they decide to release it.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Medical Practice, 500+ employees
More than a year
“impressive service”
Pros
Getting started with PayPal is simple and the service is impressively fast and widely accepted.
Cons
The fees for sending and receiving money can be expensive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
More than a year
“Subscriptions made simple”
Pros
Being able to send and receive payments without any hassle, while also keeping track of all my subscriptions in one convenient place, has been a big plus.
Cons
I honestly don't have any complaints. Every update they've rolled out has only improved the experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9