PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Financial Services, 500+ employees
More than a year
“Useful for online shopping”
Pros
Keeping money in PayPal has been really convenient for me because I can send funds there, leave them saved and then quickly pay for things I want online and have them delivered back home. Having money available online gives me peace of mind whenever I come across something I want to buy. It's reliable to keep funds there, user friendly and withdrawing money is also pretty simple.
Cons
I'm not a fan of transfers to a bank account can take as long as 48 hours to show up, depending on the country or continent. Even with that delay, it's still one of the best online banking options available.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
Less than a year
“handy cash card”
Pros
Being able to pay through PayPal without sharing my payment details gives me a lot of peace of mind. The Cash Card is also really useful since I can use my PayPal balance for in-store purchases instead of reaching for my debit card. On top of that, PayPal often promotes worthwhile discounts and shopping offers at certain stores which is a nice bonus.
Cons
I'd change the app's home page. I'd prefer the payment options to be shown as larger icons instead of the smaller ones placed at the bottom of the screen.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“established all over the world”
Pros
Among online payment services, PayPal still feels like one of the most established and trusted options available. I really appreciate that it lets me send and receive international payments anytime which has been very convenient. I've also had very positive experiences with their customer support on more than one occasion. Another big plus is that it works with most of the global platforms I use personally. The website interface is clean, clear and simple to navigate. I've been using PayPal for several years and I fully expect to continue using it for a long time.
Cons
One thing I wish PayPal would improve is how it handles illegal disputes from clients because that does seem to happen fairly often. It can be very stressful when your account gets limited while you're trying to run a business through the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Globally recognized”
Pros
Paypal is one of the most recognized payment platforms out there. People generally feel secure using it and trust that their payments will go through properly. It also supports multiple currencies and cards which makes it very convenient.
Cons
At times the fees can be higher than those charged by some local providers, such as PagSeguro in Brazil.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“friendly interface”
Pros
Using PayPal has been really simple. The interface is user-friendly, it makes working with clients in different places convenient, the invoice fees are low and there are no maintenance costs to worry about.
Cons
One thing that could be better is the support panel since it is not very easy to locate. It also feels less seller-friendly than it should be.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Retail, 11-50 employees
More than a year
“Smooth online sales”
Pros
It works really well for the products we sell online. Ordering is simple for customers and it also helps us handle the processing on our side without much hassle.
Cons
A better way to search for and locate orders would help when there's an issue. The payment process could also be a bit easie.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“secure access”
Pros
As a solo practitioner, this software fits exactly what I need. I can sign in from work or from my phone and everything I need is right there and accessible. It also offers two-step authentication which gives me extra confidence that my data stays secure.
Cons
Customer service is awful. It's hard to get an inquiry started and when I do need help, the wait times to reach a representative are often very long.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Music, 1-10 employees
More than a year
“trusted by everyone”
Pros
Paypal is widely used which makes it feel familiar and trustworthy and I really appreciate that it can pull from several different payment sources.
Cons
The transaction fees are definitely a downside and can take a noticeable chunk out of every online sale.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“versatile payments across sites”
Pros
It works across a wide range of websites which makes sending and receiving payments really convenient.
Cons
There was one occasion when a transfer ran into problems. The money was sent but it didn't show up in either the sender's account or the receiver's account. It took several days before I finally received it for myself/the company. Customer support couldn't track the funds either and it honestly felt like the money had just disappeared. No confirmation was sent at the time. Thankfully, this only happened once. Aside from that, the software has been very reliable.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Financial Services, 500+ employees
More than a year
“Confusing cashout navigation”
Pros
Being able to use the PayPal debit card now is a nice addition and definitely a feature I appreciate.
Cons
Getting around the platform can be confusing and my daughter still has money sitting in her PayPal account because she cannot figure out how to cash it out.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Information Technology and Services, 1-10 employees
More than a year
“trusted worldwide”
Pros
PayPal works almost everywhere which makes it really convenient to use around the world. Sending and receiving money is simple and it also feels secure when accepting payments on a website.
Cons
The knowledge base could be clearer. There are a lot of services you can integrate into a website but some of the help articles are still a bit confusing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Best online fund manager”
Pros
Among online payment tools, PayPal stands out as one of the best for managing money. The interface is very user-friendly, the prompts are clear and concise and moving through the app feels smooth. Everything is laid out in a way that makes it simple to use even for someone with no prior experience.
Cons
It's hard to come up with any real complaints about it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Events Services, 500+ employees
Less than 6 months
“quick access”
Pros
Getting paid through PayPal Here has easily been the fastest way for me to accept credit and check card payments from clients especially when it comes to how quickly the money becomes available to use. Swiping a customer's card or entering their payment details takes very little effort and having access to those funds almost right away is a huge advantage. Back in the earlier days of PayPal Here, I was lucky enough to receive a free card reader for each user which was incredibly handy since I only had to plug it into my iPad and swipe the client's card. The app also has a decent amount of flexibility. For example, you can choose whether a customer signature is required based on certain purchase amounts. On top of that, it can connect with PayPal Inventory Management which adds extra convenience when needed.
Cons
As good as PayPal Here is, one downside is that it still cannot be used in some countries around the world.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Hospital & Health Care, 101-500 employees
Less than a year
“effortless global receiving”
Pros
Sending and receiving money through PayPal is very convenient and the interface is simple while still being clear and functional. I can accept payments from practically anywhere in the world which is a big advantage.
Cons
A few features are still limited to the website only. Account verification also takes quite a bit of time and can stretch over several days.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“convenient recurring billing”
Pros
Getting started with this software was very easy and using it day to day feels simple and hassle-free. Setting up recurring billing is also very convenient and doesn't take much effort.
Cons
There was one time when the software froze but it only happened once.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“24/7 access”
Pros
Being cloud-based is a big plus since I can access it internationally anytime, 24/7, without being tied to one location.
Cons
One downside is that there's no downloadable version I can install on my computer or tablet.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Services, 500+ employees
More than a year
“Excellent support”
Pros
Whenever I need to move money, PayPal gets it done in seconds instead of minutes which makes a huge difference. It's incredibly fast and dependable and I honestly wouldn't choose another platform for either business payments or personal transactions.
Cons
I really don't have anything negative to say about it. Even the customer service has been excellent and I haven't run into any complaints at all. They've consistently been fair, reasonable and willing to help whenever an issue comes up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Education Management, 51-100 employees
More than a year
“Improved security”
Pros
One of the best online experiences I've had. The platform has improved a lot over time and it lets me send and receive payments quickly while still feeling very secure. I also appreciate the strong protection it has against hacking or unauthorized access. Linking a personal bank account is simple and fast as well. At the same time, it's important to use the platform responsibly and avoid sharing private or personal information. Overall, PayPal is something I'd definitely recommend for e-commerce.
Cons
Something I've noticed with PayPal is that some promotional emails can be a bit intrusive and end up filling the inbox. Its primary purpose is handling online financial transactions and sometimes using PayPal can also lead to more exposure to third-party promotions if you choose to engage with them. Even with that, I still highly recommend the platform. If you want to benefit from those offers, you can but it's worth being selective.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Construction, 11-50 employees
More than a year
“free transfers and useful perks”
Pros
What really stands out is that it doesn't cost anything to use and it comes with plenty of extra perks, helpful insights and the flexibility to move money around wherever I need without any problems.
Cons
The only thing I'd like to see is better integration with apps like Cash App. I assume there would probably be a small fee for sending money through other services but it could still be worth having that option.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Writing and Editing, 11-50 employees
More than a year
“customers already trust it”
Pros
Using it is simple and most customers already have a PayPal account. They know how it works and are usually pleased when it's available as a payment option.
Cons
At times the fraud detection seems inaccurate which can be really frustrating when important funds end up being held for a long time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9