PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PV
Pirow visser

Information Technology and Services, 1-10 employees

Less than a year

5.0

“simplified payments”

Pros

Everything feels simple and user-friendly and sending money or making payments is really easy for me. The whole process is clear and convenient to use.

Cons

For someone using it for the first time, it can feel a bit overwhelming or even intimidating at the beginning.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JA
Jafar Alabed

Accounting, 101-500 employees

More than a year

4.0

“rapid payments”

Pros

I can get things done quickly through this app. I also appreciate that there's no commission charged on purchases.

Cons

The downside is that technical support takes too long to respond and the billing information provided is lacking.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

EA
Ena Azambuja

Import and Export, 51-100 employees

More than a year

3.0

“Poor support”

Pros

Being able to store multiple credit cards in one place and use them securely is definitely useful. It works well for paying bills like Scribd and for everyday purchases too. The page design is also pleasant and well done.

Cons

Customer support was absolutely terrible, honestly one of the worst parts of the whole experience. My account got temporarily blocked for no reason and when I reached out, they offered no solution at all. After that, I don't plan to ever use it again.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

7

WR
waikiria reyes

Apparel & Fashion, 1-10 employees

More than a year

5.0

“secure bill payments”

Pros

Paying bills with this software has been really convenient because it's simple to use and the whole process is fast and secure.

Cons

Honestly I don't have anything negative to say about this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SW
Shana-gay Weir

Graphic Design, 1-10 employees

More than a year

5.0

“convenient for transactions”

Pros

Handling payments with PayPal has been really convenient and the whole process feels simple to manage. I'd absolutely recommend this software because of the features and services it offers. I genuinely love using it.

Cons

At this point, there isn't anything about this software that I like least yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Retail, 1-10 employees

Less than 6 months

5.0

“Fast currency conversion”

Pros

One thing that really satisfied me is the currency conversion feature. It's quick, accurate and very simple to use. On top of that the security features are excellent and give users extra peace of mind.

Cons

The only downside is that not many stores offer PayPal as a payment option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KB
Karin Bauer

Arts and Crafts, 1-10 employees

More than a year

4.0

“Keeps accurate records”

Pros

I think it does a really good job of keeping accurate records. It also feels safer than typing in my full card number every time.

Cons

Honestly can't think of any downsides. Everything has been working well for me and I'm happy with it as it is.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

MS
Matt Spade

Machinery, 500+ employees

More than a year

4.0

“easy autopay option”

Pros

Being able to set up autopay and quickly send or receive money makes it really useful especially when helping other people out.

Cons

One thing that got annoying was how often it kept asking for cell phone verification.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

EA
Eduardo Alvarez

Food & Beverages, 11-50 employees

More than a year

5.0

“Trusted and widely accepted”

Pros

Simple to use and almost everyone is familiar with it. It's widely used, available pretty much everywhere and has built a strong level of trust.

Cons

The fees could be a bit lower but they're minor compared to the risks and losses you can face from chargeback claims with other payment providers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

DMRR
Diego Martin Rodriguez Ramos

Education Management, 11-50 employees

More than a year

5.0

“convenient wallet”

Pros

One of the best things about PayPal is having all my credit and debit cards in one place so I don't need to carry them around all the time. It's also really useful that I can pay in person using QR codes and NFC which makes everyday transactions much more convenient.

Cons

An area that could definitely be better is the exchange rate especially since it can reduce profits for retail users and small businesses.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KH
Kumail Hyder

Information Technology and Services, 500+ employees

More than a year

5.0

“Swift online payments”

Pros

This has been the best option for online payments. It makes sending money abroad simple, quick and convenient, whether it's for fees, personal transfers or business payments.

Cons

At this point, I don't feel anything is missing in Paypal. Transactions are fast and it feels very secure and reliable for online shopping and financial transfers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TB
Tatevik Baghdasaryan

Computer Software, 1-10 employees

More than a year

5.0

“Secure api”

Pros

Paypal offers everything an average user really needs. The API is very easy to connect to an online retail store and use as a payment system. It also feels secure and dependable, with solid fraud protection in place.

Cons

Nada. Everything works the way I expect and all the functionality I need is already there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TMDO
Tania Marcia de Oliveira

Government Administration, 500+ employees

Less than 6 months

5.0

“instant transactions, no delay”

Pros

One thing I really appreciate is how fast it is. Returns come through quickly and the whole process works well. It's a reliable app and I mostly use it to send and receive money although I've also used it to pay bills and make purchases. It has several useful functions and helps a lot with my day-to-day needs especially when it comes to international shopping. On top of that it's also possible to earn money through PayPal.

Cons

I honestly don't have anything to complain about. Up to this point, it has worked properly and met my needs in a satisfying way and I have no issues with the app or how it functions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Retail, 1-10 employees

More than a year

4.0

“quick and reliable”

Pros

Pretty much everything about PayPal works well for me. It's fast, simple to use and makes handling payments really convenient.

Cons

My only real issue is with the app since it doesn't show the account number quickly. I usually have to dig around a bit to find it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

MB
marco bernal

Luxury Goods & Jewelry, 1-10 employees

More than a year

5.0

“keeps our business moving”

Pros

Paypal is part of my daily routine for handling in-person payments, sending invoices to clients and putting together reports. They also offer a working capital loan which really helped us keep moving forward with our plans. On top of that purchases made through Paypal feel very secure.

Cons

The processing fees are around 4% but honestly it's hard to complain too much about Paypal.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

DL
Deja Long

Education Management, 101-500 employees

More than a year

5.0

“Handy for art commissions”

Pros

This platform is simple to navigate and use. I sometimes rely on PayPal to receive payments for artwork commissions.

Cons

Only thing I'd want is more convenient ways to add money to my account.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

SS
Sara Scholes

Consumer Goods, 500+ employees

More than a year

4.0

“Speedy invoices and fast payouts”

Pros

One of the best parts is how simple the app is to use. I can create invoices for products without any hassle and receive the payment in my bank account almost right away. It's also useful for reducing the risk of theft which adds extra peace of mind.

Cons

A downside is that they don't always support the seller when issues come up. On top of that they deduct fees from every transaction a customer makes.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

9

A
Anonymous

Farming, 11-50 employees

More than a year

5.0

“Dependable support”

Pros

Sending money to coworkers is really convenient with PayPal. Subscription payments, like purchasing video game coins, go through quickly and the service is accessible whenever I need it. On top of that customer support has been reliable and very helpful.

Cons

There aren't many events or promotions available. The transaction fees for payments are acceptable but I still wish they were free.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

DILJ
Darien Isaias Lombardero Juarez

Internet, 1-10 employees

More than a year

5.0

“useful promotions”

Pros

Paypal partners with a lot of companies and businesses so there are usually discounts available or installment offers with no interest. On top of that your personal and payment information stays well protected with Paypal.

Cons

Something I've noticed is that older adults can have a hard time using Paypal. It would also be much better if the platform provided more details or analytics about the payments you receive and your overall income.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

TB
Tarek Belghith

Management Consulting, 1-10 employees

More than a year

4.0

“trusted global network”

Pros

It has been around since the early days of online payments and that long presence has helped it become one of the most recognized solutions on the internet. Its expansion over the years has made it available in most countries or at least close to worldwide coverage. It also works with a wide range of payment gateways and continues to grow its reach through ongoing development, acquisitions and added services such as Xoom for remittances and other ventures.

Cons

One area where Paypal could do better is addressing the limitations that still exist in some countries when it comes to exchanging different foreign currencies. In such a digitally connected world, it feels like Paypal should be able to offer a broader global payment and currency conversion solution that fits places where regulations are still underdeveloped, such as parts of North Africa and Asia. On top of that lowering payment fees would likely encourage more client transactions and it would also be better if the company avoided frequent changes to its terms and conditions, including charges like dormant account fees for users in Canada and other affected regions.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7