PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Utilities, 1-10 employees
More than a year
“fast money collection”
Pros
Collecting money whenever I need to is really convenient and it's been wonderful to use.
Cons
I still don't understand why receiving money directly to a debit card isn't possible.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Education Management, 500+ employees
More than a year
“Convenient transactions”
Pros
It's incredibly convenient since there's no need for me to go in person to a remittance center or bank just to send money or pay bills.
Cons
The account verification process can be a bit problematic and at first I wasn't sure whether my account had already been verified.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
More than a year
“reliable platform”
Pros
I can send or receive payments from practically anywhere in the world.
Cons
Customer support takes a while to get back to you.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Computer Software, 11-50 employees
More than a year
“Swift international payments”
Pros
PayPal makes things really convenient to manage. It's user friendly for the most part, lets me pay international vendors without much hassle and payment transactions go through very quickly.
Cons
At first the software can feel a bit confusing and takes some time to understand. Once everything clicks though, it becomes much simpler to use.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Graphic Design, 1-10 employees
More than a year
“money accepted globally”
Pros
Using PayPal has been quick, simple and hassle-free for me. It works smoothly for online purchases and the fact that most online retailers and even individuals accept PayPal makes it even more convenient.
Cons
Personally, I haven't come across any downsides.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Accounting, 1-10 employees
More than a year
“secure user data”
Pros
Payments go through very quickly on this platform and barely take any time to complete. It also does a really good job of keeping your information protected and secure.
Cons
The only small issue I've had is linking a bank account without a Visa card which has been a bit challenging. Other than that, it has been excellent.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Design, 1-10 employees
More than a year
“reliable ecommerce gateway”
Pros
Running a small e-commerce store for the past five years has meant trying out several payment gateways and PayPal has consistently remained a key part of the setup. It gives customers a secure and trustworthy way to pay which really matters. No matter which gateway I've tested, PayPal has always been available as an integration and has worked without problems. Right now I use WooCommerce, Stripe and PayPal together and I haven't had any trouble with payments or refunds. For the core job it's supposed to handle, it does exactly what I need.
Cons
Something that feels weak is the analytics and reporting which could definitely offer more. The admin dashboard even on a business account, comes across as dated and in need of a refresh. I'm also not happy that the fees for digital products have gone up.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Hospital & Health Care, 1-10 employees
Less than a year
“Mpesa convenience”
Pros
This has been a safe and reliable way to receive payments especially when working remotely as a freelancer. One of the biggest advantages for users in East Africa is the option to move funds from PayPal to an Mpesa account which is a mobile payment service and that added convenience makes a real difference.
Cons
One frustrating part is how hard it can be to get feedback from the customer support team. When help is needed, responses from PayPal support often take too long.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Human Resources, 1-10 employees
More than a year
“easy overseas payments”
Pros
PayPal's currency conversion has been really useful because it lets me handle different kinds of payments and send money internationally to workers who need it for job-related purposes.
Cons
Getting my bank account and credit card linked to PayPal took way more time than it should have. The system wouldn't let me connect them right away so I ended up having to call customer support to sort it out for me. The whole process felt frustrating, drawn out and unnecessarily complicated.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Arts and Crafts, 1-10 employees
More than a year
“Useful currency conversion”
Pros
One thing I really appreciate is that it simply works and I don't have to keep checking on it or constantly monitor what's going on.
Cons
Recently, there's been a problem with IPN notifications. At first, customer support said the issue was on my end but they didn't explain what I was supposed to do to fix it. Later on, they admitted it was actually their issue and that they were working on a fix. Aside from that, I don't have any other complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Retail, 51-100 employees
More than a year
“broadens customer base”
Pros
Adding PayPal has really widened the way my business operates. By offering more purchasing options, it helps us connect with a whole new segment of customers. It has been incredibly valuable in bringing my company to people who prefer not to use cash for transactions and I'm genuinely grateful for the convenience this service provides.
Cons
My only real issue with PayPal is that its usability is still limited in some places. If more individuals and businesses accepted it, the impact would be huge because it truly is such a valuable service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Computer Software, 1-10 employees
More than a year
“quick online transfer”
Pros
Paypal works really well for me because it's simple to set up and start using. In just a few clicks, it can be added to a web system, website or app and you can begin charging customers right away.
Cons
One thing missing in Brazil is the installment payment option and unfortunately Paypal does not offer that.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
More than a year
“convenient transactions”
Pros
Sending and receiving money through PayPal is really convenient and works very well.
Cons
PayPal's transaction fees are quite expensive compared to taking direct payments.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Retail, 1-10 employees
More than a year
“Best payment app”
Pros
This has been the best payment app I've used. It's always worked reliably for me and I haven't run into any issues at all.
Cons
Honestly I don't have any complaints because it does exactly what it's supposed to do.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 500+ employees
More than a year
“Comes with shopping perks”
Pros
Paypal has been part of my online purchases for years even before the eBay acquisition. Paying with it while shopping online is really smooth and I enjoy the deals and special offers they run from time to time.
Cons
I just wish that Paypal and Venmo were combined into a single app. Having to keep two separate apps just to handle very basic tasks can be pretty frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 500+ employees
Less than a year
“worldwide transfers made simple”
Pros
Living in a different country hasn't been a barrier at all and that's something I really appreciate about PayPal. I can receive payments and also send payment requests to clients and other people around the world within minutes since it's accepted in almost every country. Another feature that has been very useful is the ability to track all my financial activity in one place. That convenience has made managing things much easier for me.
Cons
Every now and then, a transaction gets delayed and refunds can take some time to process. Still, their customer support team is responsive and helpful so even when it takes longer than expected, I don't really worry about the reversal because I know it will be resolved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Computer Software, 1-10 employees
More than a year
“keeps client info safe”
Pros
PayPal gives me the reassurance I've been wanting. It really sets the bar high when it comes to protecting accounts and keeping client information secure.
Cons
Asking customers to go through this feels embarrassing and it genuinely gets in the way of bringing in income. It makes PayPal a poor option for businesses that only use it from time to time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Education Management, 11-50 employees
More than a year
“Strong security”
Pros
Across tons of websites and vendors, PayPal just works and using it couldn't be easier. The combination of convenience, broad compatibility and strong security makes it an excellent tool to have.
Cons
I really don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Biotechnology, 11-50 employees
Less than a year
“easy setup & navigation”
Pros
From my experience setting up and navigating the app is very easy. The best part (and its main convenience) though is the way it makes managing payments very simple.
Cons
There's really not much to complain about. The only issue I've noticed is that transfers to the bank can sometimes take a bit longer than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“Useful Wordpress integration”
Pros
Running payments through my WordPress shopping cart plugin has been very convenient and I also appreciate that anyone with a PayPal account can send me money without any hassle. The mobile app has been excellent as well and is genuinely enjoyable to use.
Cons
At times, the interface still feels a bit glitchy although it has gotten much better over the past year. I also wish PayPal's buyer protection lasted longer than the current 180 days.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10