PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Apparel & Fashion, 1-10 employees
More than a year
“Easy payment tracking”
Pros
Paypal makes it simple to keep track of both my orders and payments.
Cons
Don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Education Management, 1-10 employees
More than a year
“consistent client protection”
Pros
One thing I appreciate most is how consistently they do a very good job of protecting their clients at all times.
Cons
At times, they can be a bit slow when it comes to replying to emails.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Consumer Services, 500+ employees
More than a year
“Excellent to use”
Pros
Everything about it is easy to use and I really appreciate that it never comes across as complicated or confusing for anyone.
Cons
This product has been excellent, nothing negative to say.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Publishing, 1-10 employees
More than a year
“grows sales through customer trust”
Pros
Adding PayPal to my online business has helped me grow sales because customers already know it and feel comfortable using it to buy my products.
Cons
The fees aren't something anyone enjoys but they're just part of doing business and a fairly small trade-off overall.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Health, Wellness and Fitness, 11-50 employees
More than a year
“user-friendly & hassle-free”
Pros
Navigating and using PayPal is very easy. The whole platform feels very user friendly and the app is simple to pick up as well so learning how to use it didn't take me much time.
Cons
Haven't run into any issues at all.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 51-100 employees
More than a year
“strong data protection”
Pros
Paypal is simple and dependable. It's simple to navigate and the security gives me peace of mind because it's very hard for someone to scam you while using it.
Cons
One downside is that there's a fee if you want your deposits to arrive quickly and some other services don't charge extra for that.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Retail, 1-10 employees
More than a year
“Payments across platforms”
Pros
Payments come through quickly and it works across multiple platforms without any trouble. Another plus is being able to keep money in your PayPal balance and use it later when needed.
Cons
There are payment limits in some countries and the rules can vary so it's important to know those details in advance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Food & Beverages, 1-10 employees
Less than a year
“best transaction tool by far”
Pros
Billing customers and accepting payments for my business with this software has been really convenient. I absolutely love using it.
Cons
I honestly don't have any complaints. I've used other options before and this one is by far the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 500+ employees
More than a year
“Swift global transfers”
Pros
PayPal has been very reliable for us and the platform is simple to work with. Our organization can send payment requests and receive money from clients around the world in just a few minutes and we really haven't run into any problems using it.
Cons
One frustrating part is that PayPal can occasionally place restrictions on an account and the transaction fees are a bit on the expensive side.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Education Management, 500+ employees
More than a year
“simple design”
Pros
This has been really convenient for me because it combines solid functionality with a simple design. The app is simple to navigate and the website feels just as user-friendly. The fees are fairly low and in some cases don't apply at all which is a nice bonus. I also appreciate having the option to enable two-step security for added protection. Overall, I've been very satisfied with this software.
Cons
There isn't much about PayPal that bothers me. If I could change one thing, it would be to remove the fees entirely but I understand the reason they're there.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Government Administration, 500+ employees
More than a year
“Great recipient verification”
Pros
With this sending money is quick and easy. Everything feels smooth and I appreciate that it checks whether the person you're paying is registered which makes the transaction feel legitimate and secure. If anything does come up their advisors are friendly, approachable and put the customer first. I'd definitely recommend it to more people especially since you don't need to rely on services like Western Union. It also clearly shows the recipient's currency, what currency you're sending and whether the transfer is free or what the fee will be. On top of that the fees are reasonable and affordable which really matters for people sending money to family or friends.
Cons
I haven't found anything difficult or problematic with it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Machinery, 500+ employees
More than a year
“helpful support”
Pros
Sending money to friends or family through PayPal is really quick and the payment usually arrives right away. Their customer service also responds fast whenever there's a problem and does what they can to help resolve it. Another nice feature is the deals page which gives discounts for shopping at online stores.
Cons
The biggest downside is that, compared with other money transfer apps, sending money can feel a bit pricey. There are also times when the app glitches, freezes or stops responding which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“Encrypted payments”
Pros
One thing I really appreciate is how PayPal protects my sensitive information with encryption whenever I make an online payment. It's also very fast and simple to use.
Cons
A frustrating part for me was when I opened a dispute for a transaction with a vendor. Even after I provided as much evidence as possible, customer service wasn't able to help and I didn't receive the 30-day money-back guarantee.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Cosmetics, 1-10 employees
More than a year
“not for small businesses”
Pros
PayPal does a really good job when it comes to security and I can see why it works well for e-commerce and people in finance or tech. It offers a lot of features and the analytical reporting is one of the stronger parts of the platform. That said, it doesn't really feel designed for small business owners in beauty or other service-based industries. To me, it seems better suited to highly specialized fields than service-focused businesses.
Cons
The part I was least happy with was the payment processing. PayPal handles payments more like a large corporate system which can be frustrating for a small business. There are times when I need to make a bigger purchase and can't wait 2 to 3 days for a client's payment to clear, then another 2 to 3 days for the money to actually reach my business account.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
7
Education Management, 500+ employees
More than a year
“popularly used”
Pros
A lot of online stores accept it and it's also simple to set up for my own business. As a freelance writer and artist I've received payments through PayPal for my work and I've also been using it as a shopper for years. I remember there used to be a fee to withdraw funds but from what I understand now, that mainly applies when you're using the business features. Personal transfers should still be free. Their customer support has been very solid and one of the biggest advantages is the protection they provide to customers.
Cons
Something I remember from earlier on is that PayPal used to charge for transfers so I'm mentioning that in case it still applies in some situations. My biggest complaint is PayPal Credit which feels set up in a way that can trap people into paying high interest charges. A lot of the time when I'm trying to check out with PayPal, it seems to default to that option.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
9
Insurance, 51-100 employees
More than a year
“Direct seller contact”
Pros
One thing I really appreciate is being able to contact the seller directly about something I'm purchasing instead of having to first deal with my bank or credit card company.
Cons
Dispute resolution can be difficult especially when the other party is an individual who may be trying to scam you, compared with handling the issue through a bank or credit card provider.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Education Management, 51-100 employees
Less than a year
“excellent payments flexibility”
Pros
Connecting with other payment methods works really well. PayPal's global reach also makes it a strong choice for sending and receiving international payments. Another feature I really appreciate is PayPal Credit since it lets me split purchases into installments.
Cons
The iOS app dashboard could definitely use some improvement. At times, I have to scroll just to find my payment due because referral ads take up too much space at the top of the screen. I'd also prefer being able to complete transactions without being redirected out of the app to an in-app browser.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Libraries, 1-10 employees
More than a year
“Trusted almost everywhere”
Pros
It's been dependable for me every time. It's also recognized worldwide which means I can use it on nearly any online store without worrying about compatibility.
Cons
Up to this point, I haven't run into any problems with this software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
Less than a year
“secure transfers”
Pros
PayPal has been excellent for sending money without any hassle. I've been using it for about 10 months to receive payments from Fiverr and transfer them to my local bank account. Sending and receiving money is very simple and I also rely on PayPal for most of my online shopping transactions.
Cons
No complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Devices, 51-100 employees
More than a year
“fast online transactions”
Pros
Paying someone online is really convenient for me since all it takes is the other person's email address. The whole process is very simple.
Cons
Missing the option to scan a QR code when sending money to another person. It could also use a bit more improvement to feel more mobile-friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9