PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TK
Tisa Kilpatrick

Apparel & Fashion, 1-10 employees

More than a year

5.0

“Easy payment tracking”

Pros

Paypal makes it simple to keep track of both my orders and payments.

Cons

Don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

JJ
Jennifer Jimenez

Education Management, 1-10 employees

More than a year

5.0

“consistent client protection”

Pros

One thing I appreciate most is how consistently they do a very good job of protecting their clients at all times.

Cons

At times, they can be a bit slow when it comes to replying to emails.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

TB
tiyawanna burch

Consumer Services, 500+ employees

More than a year

5.0

“Excellent to use”

Pros

Everything about it is easy to use and I really appreciate that it never comes across as complicated or confusing for anyone.

Cons

This product has been excellent, nothing negative to say.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TT
Thomas Tranchell

Publishing, 1-10 employees

More than a year

4.0

“grows sales through customer trust”

Pros

Adding PayPal to my online business has helped me grow sales because customers already know it and feel comfortable using it to buy my products.

Cons

The fees aren't something anyone enjoys but they're just part of doing business and a fairly small trade-off overall.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

MW
Miranda Willis

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

“user-friendly & hassle-free”

Pros

Navigating and using PayPal is very easy. The whole platform feels very user friendly and the app is simple to pick up as well so learning how to use it didn't take me much time.

Cons

Haven't run into any issues at all.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

FR
Francisco Ramirez

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0

“strong data protection”

Pros

Paypal is simple and dependable. It's simple to navigate and the security gives me peace of mind because it's very hard for someone to scam you while using it.

Cons

One downside is that there's a fee if you want your deposits to arrive quickly and some other services don't charge extra for that.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

MB
Motunrayo Benson

Retail, 1-10 employees

More than a year

5.0

“Payments across platforms”

Pros

Payments come through quickly and it works across multiple platforms without any trouble. Another plus is being able to keep money in your PayPal balance and use it later when needed.

Cons

There are payment limits in some countries and the rules can vary so it's important to know those details in advance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JB
Jennifer Bernard

Food & Beverages, 1-10 employees

Less than a year

5.0

“best transaction tool by far”

Pros

Billing customers and accepting payments for my business with this software has been really convenient. I absolutely love using it.

Cons

I honestly don't have any complaints. I've used other options before and this one is by far the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mental Health Care, 500+ employees

More than a year

4.0

“Swift global transfers”

Pros

PayPal has been very reliable for us and the platform is simple to work with. Our organization can send payment requests and receive money from clients around the world in just a few minutes and we really haven't run into any problems using it.

Cons

One frustrating part is that PayPal can occasionally place restrictions on an account and the transaction fees are a bit on the expensive side.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

8

AN
Alex Nicholson

Education Management, 500+ employees

More than a year

4.0

“simple design”

Pros

This has been really convenient for me because it combines solid functionality with a simple design. The app is simple to navigate and the website feels just as user-friendly. The fees are fairly low and in some cases don't apply at all which is a nice bonus. I also appreciate having the option to enable two-step security for added protection. Overall, I've been very satisfied with this software.

Cons

There isn't much about PayPal that bothers me. If I could change one thing, it would be to remove the fees entirely but I understand the reason they're there.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

BS
Bernadette Sylvester

Government Administration, 500+ employees

More than a year

5.0

“Great recipient verification”

Pros

With this sending money is quick and easy. Everything feels smooth and I appreciate that it checks whether the person you're paying is registered which makes the transaction feel legitimate and secure. If anything does come up their advisors are friendly, approachable and put the customer first. I'd definitely recommend it to more people especially since you don't need to rely on services like Western Union. It also clearly shows the recipient's currency, what currency you're sending and whether the transfer is free or what the fee will be. On top of that the fees are reasonable and affordable which really matters for people sending money to family or friends.

Cons

I haven't found anything difficult or problematic with it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

JS
Jennifer Steen

Machinery, 500+ employees

More than a year

5.0

“helpful support”

Pros

Sending money to friends or family through PayPal is really quick and the payment usually arrives right away. Their customer service also responds fast whenever there's a problem and does what they can to help resolve it. Another nice feature is the deals page which gives discounts for shopping at online stores.

Cons

The biggest downside is that, compared with other money transfer apps, sending money can feel a bit pricey. There are also times when the app glitches, freezes or stops responding which can be frustrating.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

MS
Manette Sun

Marketing and Advertising, 1-10 employees

More than a year

4.0

“Encrypted payments”

Pros

One thing I really appreciate is how PayPal protects my sensitive information with encryption whenever I make an online payment. It's also very fast and simple to use.

Cons

A frustrating part for me was when I opened a dispute for a transaction with a vendor. Even after I provided as much evidence as possible, customer service wasn't able to help and I didn't receive the 30-day money-back guarantee.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

AG
Abhyona Grant

Cosmetics, 1-10 employees

More than a year

3.0

“not for small businesses”

Pros

PayPal does a really good job when it comes to security and I can see why it works well for e-commerce and people in finance or tech. It offers a lot of features and the analytical reporting is one of the stronger parts of the platform. That said, it doesn't really feel designed for small business owners in beauty or other service-based industries. To me, it seems better suited to highly specialized fields than service-focused businesses.

Cons

The part I was least happy with was the payment processing. PayPal handles payments more like a large corporate system which can be frustrating for a small business. There are times when I need to make a bigger purchase and can't wait 2 to 3 days for a client's payment to clear, then another 2 to 3 days for the money to actually reach my business account.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

7

DS
David Scheier

Education Management, 500+ employees

More than a year

4.0

“popularly used”

Pros

A lot of online stores accept it and it's also simple to set up for my own business. As a freelance writer and artist I've received payments through PayPal for my work and I've also been using it as a shopper for years. I remember there used to be a fee to withdraw funds but from what I understand now, that mainly applies when you're using the business features. Personal transfers should still be free. Their customer support has been very solid and one of the biggest advantages is the protection they provide to customers.

Cons

Something I remember from earlier on is that PayPal used to charge for transfers so I'm mentioning that in case it still applies in some situations. My biggest complaint is PayPal Credit which feels set up in a way that can trap people into paying high interest charges. A lot of the time when I'm trying to check out with PayPal, it seems to default to that option.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

9

AJ
Aaron Jones

Insurance, 51-100 employees

More than a year

4.0

“Direct seller contact”

Pros

One thing I really appreciate is being able to contact the seller directly about something I'm purchasing instead of having to first deal with my bank or credit card company.

Cons

Dispute resolution can be difficult especially when the other party is an individual who may be trying to scam you, compared with handling the issue through a bank or credit card provider.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Education Management, 51-100 employees

Less than a year

4.0

“excellent payments flexibility”

Pros

Connecting with other payment methods works really well. PayPal's global reach also makes it a strong choice for sending and receiving international payments. Another feature I really appreciate is PayPal Credit since it lets me split purchases into installments.

Cons

The iOS app dashboard could definitely use some improvement. At times, I have to scroll just to find my payment due because referral ads take up too much space at the top of the screen. I'd also prefer being able to complete transactions without being redirected out of the app to an in-app browser.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Libraries, 1-10 employees

More than a year

5.0

“Trusted almost everywhere”

Pros

It's been dependable for me every time. It's also recognized worldwide which means I can use it on nearly any online store without worrying about compatibility.

Cons

Up to this point, I haven't run into any problems with this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 1-10 employees

Less than a year

5.0

“secure transfers”

Pros

PayPal has been excellent for sending money without any hassle. I've been using it for about 10 months to receive payments from Fiverr and transfer them to my local bank account. Sending and receiving money is very simple and I also rely on PayPal for most of my online shopping transactions.

Cons

No complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CM
Christopher Marshall

Medical Devices, 51-100 employees

More than a year

5.0

“fast online transactions”

Pros

Paying someone online is really convenient for me since all it takes is the other person's email address. The whole process is very simple.

Cons

Missing the option to scan a QR code when sending money to another person. It could also use a bit more improvement to feel more mobile-friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9