PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DR
Devani Rogers

Legal Services, 51-100 employees

More than a year

3.0

“Frustrating disputes”

Pros

One of PayPal's best features is how fast it lets you receive payments and move the money over to your checking account.

Cons

Where PayPal really causes problems for me is with money recovery, the holds it places on funds, customer service and even honoring its own promotions. Those parts are so hard to deal with that if you're not just making a simple direct payment, it almost feels like more trouble than it's worth.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

7

LR
Lucero Rocha

Medical Practice, 101-500 employees

More than a year

5.0

“no personal info needed”

Pros

It's really nice being able to use this for online purchases without having to enter personal information every time.

Cons

Honestly there isn't a single thing I dislike about this program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CDJGR
Carlos de Jesus Garcia Rodriguez

Marketing and Advertising, 1-10 employees

More than a year

5.0

“handy e-commerce integration”

Pros

Since most ecommerce platforms already work with PayPal, using it feels very convenient. It's secure, my money feels protected and transactions usually go through without any trouble. On top of that it's simple to use.

Cons

The fees can be pretty expensive at times and every now and then I run into payments that get stuck.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Anonymous

Outsourcing/Offshoring, 1-10 employees

Less than 6 months

5.0

“Reliable money transfers”

Pros

One of the best things about this software is its security system. The app feels very safe and reliable which makes money transfers simple and worry-free. I also appreciate how PayPal makes payment processing simple while keeping every transaction accurate and secure.

Cons

Haven't run into any drawbacks while using this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Consumer Goods, 500+ employees

More than a year

5.0

“Strong customer security”

Pros

We use PayPal on our ecommerce site and it has been a real benefit for customers because it gives them added security and peace of mind with their orders.

Cons

The downside is the cost. PayPal is extremely expensive for us and the fees on every payment are just too high.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

DEK
David Emre Kischkel

Computer Software, 1-10 employees

More than a year

5.0

“effortless usability”

Pros

The interface is simple and the overall usability is excellent. Everything is easy to navigate and use which I find convenient.

Cons

I wouldn't change a thing about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

CH
Chris Hayes

Media Production, 1-10 employees

More than a year

5.0

“popular payment option”

Pros

PayPal has been our go-to option for offering payments to customers. It's simple and since it's so widely recognized, most of our customers already have a PayPal account.

Cons

What I'd really like to see is a better way to export information into another database or tool such as Google Docs or Quicken. If that feature already exists, I'd definitely like to learn more about it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

WM
Wisani Mabunda

Information Technology and Services, 1-10 employees

More than a year

2.0

“Biased disputes”

Pros

To be fair PayPal is one of the biggest payment processors out there. It has a simple look and feel that makes it easy to use for both beginners and experienced users. Also its integration with other platforms is smooth.

Cons

My biggest frustration is with how disputes are handled. It often feels like they favor the bigger client even when that side seems to be wrong. Another issue is transferring money to local banks. It feels nearly impossible and the steps they provide simply do not work so you end up spending the balance within their platform instead. On top of that their fees are expensive and the only reason we still use them is because they offer more features than many of the alternatives.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

2

GM
geofrey mwakatika

Education Management, 500+ employees

More than a year

4.0

“convenient cross-border payments”

Pros

Sending and receiving payments across different countries is very convenient with PayPal. Everything feels simple to use and the added security makes me trust it even more.

Cons

A few transactions get delayed before reaching customers which can be frustrating. There are also times when the security code message arrives late and that ends up causing errors.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

SM
Satya Mohapatra

Information Technology and Services, 500+ employees

More than a year

5.0

“Auto currency conversion”

Pros

One of the best things about PayPal is that I can add a payee just by using their email address so there's no need to deal with account numbers or routing numbers. It also lets me make payments through a card and link that card to the account without any hassle. The automatic currency conversion is really helpful too since I don't have to worry much about cross-border transactions. Overall, it works as an excellent online payment gateway especially for B2B businesses.

Cons

At times, fraudulent activity can still happen because someone may create a fake account with a fake email address and use it to receive payments which can be difficult to trace. Another downside is that there isn't an option to validate or confirm a payment through email or mobile phone after the transaction is completed.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MS
Marco Sarmiento

Retail, 11-50 employees

More than a year

5.0

“safe 2 step verification”

Pros

PayPal has felt completely secure to me and up to this point I haven't run into any problems. The web interface is very simple to navigate and adding debit or credit card details is hassle free. Verification messages come through almost immediately which is reassuring. Since there's also an app for both iOS and Android I can manage my information and make payments from anywhere. It also includes the added protection of two-step verification which has become increasingly important. PayPal is widely used around the world and on shopping platforms like eBay it's even the default payment method. Beyond protecting sensitive data it also offers buyer protection to help prevent online fraud.

Cons

I've been using this in Ecuador since 2002 and the only downside for me is that I still can't link my checking account to the platform. So I'm unable to withdraw or transfer funds from my PayPal balance to my bank.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

BS
Barnabas Samuel

Education Management, 11-50 employees

More than a year

5.0

“reliable protection”

Pros

Using PayPal over the years has been a really positive experience for me. One thing I genuinely appreciate is the long-standing buyer and seller protection they offer. I was once caught in a scam and PayPal stepped in and helped me recover my money which meant a lot. I also appreciate how convenient PayPal makes banking tasks and fund transfers since sending or receiving money feels quick and very practical.

Cons

If there's one part I really dislike, it's how quickly PayPal tends to issue refunds to buyers even in cases where the buyer is actually at fault. A lot of sellers have ended up losing significant amounts of money because of PayPal claims and that just doesn't feel fair.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

SP
Shannon Perez

Food & Beverages, 1-10 employees

More than a year

4.0

“Easy item organization”

Pros

Adding items and organizing categories is easy. The software walks me through the process in a way that's pretty self-explanatory.

Cons

The hardware setup could be better and the instructions around it need more work.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

LT
Lora Trout

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Organized transaction histor”

Pros

PayPal has been really helpful for keeping records and transaction history organized, sending bulk notices and handling everything in a way that feels very simple to use overall.

Cons

Honestly I can't think of anything that has happened where I wished PayPal had done more or handled something better. I've consistently been happy with how it has grown and improved over the years.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LB
Laura Bergman

Hospital & Health Care, 500+ employees

More than a year

5.0

“secure bank transfers”

Pros

Being able to move money directly to my bank account is really convenient and I feel confident knowing the transactions are secure.

Cons

I'd prefer being able to keep my money in PayPal without having to pay for it although it's only a minor inconvenience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Civil Engineering, 51-100 employees

Less than a year

4.0

“useful for global payments”

Pros

Running a virtual selling business has been much easier with PayPal for both receiving money and making payments to customers or other sellers. Since many of my buyers are from outside my country, they often have difficulty paying me through local methods. With PayPal, that problem is much smaller because it works as a universal payment option that can send and receive money across countries. Another big advantage is that most websites also accept PayPal which makes it even more practical. Overall, it has been very helpful for handling payments and receiving funds.

Cons

One frustrating part especially as a new seller, is that some of my payments get placed on hold. That was really upsetting because my customers had already received their parcels or my services but they could not find the "order received" button so I still could not access the money. Having to wait at least 21 days feels far too long for someone just starting out. I really hope PayPal improves this process so new sellers can receive their funds as soon as the customer gets the parcel.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

SL
Scott Lawrence

Marketing and Advertising, 1-10 employees

More than a year

5.0

“very quick funding”

Pros

One of the best things about PayPal is being able to get a loan without going through a credit check. They also offer other lending choices, including business loans which can be incredibly valuable when money gets tight.

Cons

I honestly don't have any real complaints. I've used it for a long time and it has only improved over the years. They seem very forward-thinking and I'm glad to see they're also moving into crypto.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

PO
PAUL OGIER

Information Technology and Services, 1-10 employees

More than a year

4.0

“Simple setup”

Pros

PayPal is easy to use and doesn't take much effort to add to a website or connect with accounting systems.

Cons

From a South African business perspective, account features seem to roll out much more slowly. We only got 2FA around two years after users in places like the US and UK and options such as accepting credit card payments from customers without a PayPal account still aren't available.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

7

NL
Nery Lucarini

Apparel & Fashion, 1-10 employees

More than a year

5.0

“affordable invoicing”

Pros

Being able to create and send invoices to just about anyone is really convenient. The processing fees are noticeably lower than Square and it handles everything I'd expect from Square as well.

Cons

The only limitation I've run into is that instant transfer works with only certain banks. Aside from that, it's been a really solid product.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

JG
Jasmin Goncalves

Individual & Family Services, 1-10 employees

More than a year

5.0

“reliable bill payments”

Pros

Over the past few years, I've used PayPal for several different needs including paying monthly bills through my account and sending invoices to other people for goods and services. It has been consistently reliable and I haven't run into any problems. The app and dashboard are clear and simple to navigate.

Cons

Some types of transactions come with a fee.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10