PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AC
Andrea Cheeks

Financial Services, 500+ employees

More than a year

5.0

“Supports Venmo”

Pros

Venmo support, prepaid cards and several other account types can all be used with the service which makes it really convenient.

Cons

Whenever I send money, I have to specify what the payment is for every single time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

ZP
Zolani Poni

Transportation/Trucking/Railroad, 1-10 employees

More than a year

5.0

“gives wider payment access”

Pros

It's really useful for making payments in countries and on platforms that don't support conventional options like electronic bank transfers.

Cons

That said, it doesn't function like a regular banking app with a wider set of features such as adding beneficiaries or purchasing prepaid tokens.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

RB
Richard Brefo

Cosmetics, 1-10 employees

More than a year

5.0

“simple sending & recieving”

Pros

Whenever I need to receive or process payments for my business, PayPal is the platform I rely on. I used it back when I was running a small eBay store and I still use it now while managing my cosmetics company. It also works well for paying my employees and since Xoom is part of PayPal, I use that too for sending payments to team members overseas. Overall, PayPal has been the best option for my needs.

Cons

The only downside is that PayPal tends to hold your money when you're a new vendor. That said, I understand it's done to protect buyers so it's something I can live with. Once you build up around 100 positive ratings, your funds start getting released immediately.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

EDLS
Egal De Los Santos

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“Works across many countries”

Pros

One of the best things about PayPal is how widely it works. I can use it across different countries, unlike many other payment options that are only available in a limited number of places.

Cons

Honestly every PayPal feature has been impressive to use and I would highly recommend the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

PK
Peter Kovacs

Airlines/Aviation, 51-100 employees

More than a year

5.0

“gives organized information”

Pros

This platform is simple to use with all the essential information organized in a single place.

Cons

No missing features, no errors, no problems!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Photography, 1-10 employees

More than a year

3.0

“Unconvincing currency conversion”

Pros

Running my business is more manageable with this virtual wallet and I can place orders as well as send and receive payments without much hassle.

Cons

Currency conversion feature is not very convincing.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

5

A
Anonymous

Retail, 1-10 employees

More than a year

5.0

“popular choice for customers”

Pros

Having PayPal available as a payment method helps bring in more paying customers because it is such a widely recognized and trusted option.

Cons

The fees are on the higher side, the reporting can be a bit difficult to work with and I am not always satisfied with how they handle dispute decisions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

TN
Thai Nguyen

Education Management, 500+ employees

More than a year

5.0

“clear fees”

Pros

Its wide acceptance is a big advantage. It has been around for years so pretty much everyone knows the brand and already trusts it. The interface works well enough and it is clear how sending, receiving and fees are handled. Mobile logins can be a little glitchy sometimes but aside from that it does the job effectively.

Cons

One concern is the reputation it has for often siding with buyers instead of sellers. That can be beneficial depending on which side of the transaction you are on but it also opens the door for people to take advantage of the system.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JM
Je Motzkin

Glass, Ceramics & Concrete, 1-10 employees

More than a year

5.0

“Good shipping value”

Pros

Adding an item to our website and attaching a payment link has worked really well for us. It lets us sell without needing an extra e-commerce layer or taking on that added expense which is a big plus. The shipping value has also been very good.

Cons

We haven't really made use of the integration features yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

DA
Denis Akushode

Writing and Editing, 1-10 employees

More than a year

5.0

“versatile payments”

Pros

Paypal's strong security measures give me a lot of confidence when handling transactions. I also appreciate how versatile it is and the wide range of ways I can use it.

Cons

Something that could use some work is the mobile app especially the user interface which could be improved to feel more polished and user-friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AR
Augusto Rey

Real Estate, 101-500 employees

More than a year

5.0

“user-friendly interface”

Pros

Using PayPal has been a really positive experience. The interface is simple to navigate, the design feels colorful and user-friendly and it lets you transfer money to bank accounts without hassle. I also appreciate being able to link both credit and debit cards for online purchases and the customer protection system adds a lot of confidence. Overall, it's an excellent platform.

Cons

One downside is that the transaction fees can feel a little expensive at times although it's still acceptable considering everything it offers.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

E-Learning, 1-10 employees

More than a year

5.0

“Quick business rollout”

Pros

Paypal is accepted by just about everyone so it's a convenient solution to roll out quickly for a business.

Cons

A few features can't be customized which makes them a bit frustrating to deal with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JB
Julien Benguigui

Cosmetics, 51-100 employees

More than a year

5.0

“Builds customer confidence”

Pros

Customers feel more confident when they see a logo they already know and trust and on the backend our accounting team has no trouble understanding the payment flow and managing transactions.

Cons

It would be nice if they added a "buy now, pay later" feature, along with more customization options for the basket page on our website.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KW
Kellie Warner

Insurance, 500+ employees

More than a year

5.0

“brand keeps evolving”

Pros

One thing I really appreciate about PayPal is how long they've been around and how consistently they adapt to changing industry needs.

Cons

I'd rather the app worked more like Venmo when it comes to sending money. Right now, the process feels like it involves too many steps.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EC
Elizabeth Cioffi

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“reliable for years”

Pros

PayPal has been around for a long time and over the years it has consistently shown itself to be a secure and reliable way to handle money online.

Cons

After using it for many years, I honestly can't think of a single complaint at this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

TP
Tommaso Pirotti

Hospital & Health Care, 500+ employees

More than a year

5.0

“Strong buyer protection”

Pros

One of the best things about PayPal is the protection it gives when you buy something online. In tricky transactions, it often helps you get a refund which makes internet purchases feel much safer. It's widely accepted so it works really well as an alternative to using a credit card. It's also very handy for small transfers between friends since the money arrives right away and those personal transfers are usually free.

Cons

For ecommerce, PayPal is very convenient to use but the fees for merchants are quite high. That may also be one reason why it still hasn't become very common in face-to-face retail purchases.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

OH
Omar Hussein

Information Technology and Services, 11-50 employees

More than a year

5.0

“safe for online purchases”

Pros

After using PayPal for a long time, I'd definitely recommend it. I use it for all kinds of online purchases, whether they're from well-known secure sellers or places I'm less familiar with. It consistently gives me the sense of safety and security I want when paying online. Another part I really appreciated is being able to keep all my payments together in one place.

Cons

One minor downside is that the app takes a bit longer to load when starting up especially on Android and PC compared with most other apps. It can be a little frustrating when I'm in a hurry but once it finally opens, everything works just fine from there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SP
Sandra Penney

Hospital & Health Care, 101-500 employees

More than a year

5.0

“trustworthy bank alternative”

Pros

PayPal has been fast, convenient and above all very trustworthy to use. It can work as an alternative to a bank, with lower rates and in my experience that makes the short sign-up process more than worth it. Everything can be handled from home in complete privacy, while still offering as much, if not even more, security than my own bank.

Cons

The only drawback that really comes to mind is that customer service can be difficult to reach and the fees can be higher than what you might get with a typical merchant account. I also find it challenging to speak directly with a representative about my account.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

10

LJ
Laina Jenkins

Retail, 1-10 employees

More than a year

5.0

“Quick setup”

Pros

Getting started with PayPal takes almost no time. You can begin using it right away even without having your debit or credit card physically with you. There are plenty of card options and services available so it gives you a lot to choose from. The interface is simple to navigate and the website feels very secure and well protected.

Cons

Can't point to anything negative about PayPal. Their security has consistently been strong and the one time an issue slipped through, they resolved it right away. If a security concern does come up, they will need to talk with you by phone rather than through chat or messages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LW
Laurie Wolf

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“Protected personal info”

Pros

These days having a service that keeps personal information protected really matters and PayPal gives me that confidence even in a world that often feels unsecure. Getting into my account is easy whether I'm logging in online or using the automated phone system. The information is accurate, simple to verify and it's very convenient to look back at previous activity whenever I need to.

Cons

Every now and then, the prompts in the automated phone system can be a little hard to figure out when my situation is unusual. That said, once I reach a live representative, the customer service is always excellent.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10