PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“user-friendly setup and payment options”
Pros
This software is super user friendly. Even as a first-time user I found it to be very simple to understand and navigate.
Cons
Ecommerce section could use some further improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Civil Engineering, 1-10 employees
Less than a year
“Quick cross-border transfers”
Pros
Sending money through PayPal is quick and convenient even across countries and transfers usually go through within minutes. It works well for both sending and receiving money and it's also very useful for online shopping since it's accepted on almost every platform. On top of that it's considered an important option for digital transactions because it does a good job of keeping personal information secure.
Cons
At times, the account can run into issues because of PayPal's protections against theft and scammers.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Events Services, 1-10 employees
Less than 6 months
“simple transactions”
Pros
Using this has been really simple and sending money to friends and family or withdrawing funds is very convenient. I just hope it becomes available in every country so more people can benefit from it.
Cons
What I appreciate most is how quick the transfer system is and it also feels reassuring knowing our money and personal data are kept secure.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
More than a year
“universal standard”
Pros
Whenever we need to send or receive money quickly and there is no better fast option available, PayPal consistently comes through for us. It has been dependable, widely accepted and recognized around the world. Most people already have an account and if they do not, getting one set up is usually quick. That makes it feel like a universal standard for invoicing, billing and payment processing.
Cons
Like any payment processor, the fees are definitely not something we enjoy paying.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Hassle-free payments”
Pros
I use it every day without running into any problems. It's fast, simple to use and the security is the biggest advantage for me.
Cons
Honestly haven't come across any downsides. It works perfectly for everyday use and all kinds of purchases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Consumer Services, 1-10 employees
More than a year
“handles invoicing brilliantly”
Pros
Using it day to day has been very convenient. I can create recurring invoices, quickly look up payments that have already been made and print paid invoices for the full year when needed. It's also really helpful that it accepts U.S. and Canadian currency, along with other currencies too.
Cons
One issue I've run into is with a separate account I have in addition to my regular one since I haven't been able to access it properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“limited access & declined cards”
Pros
Being able to receive payments through PayPal and then use that money for online purchases was something I really appreciated. It was also helpful for paying for ads without running into issues which made that part very convenient.
Cons
The biggest problem is that PayPal is not available in every country. In my case, I live in Burundi and I cannot properly use it because the service is not supported here. That makes it very difficult to receive payments for remote work since the transactions do not go through. On top of that whenever I try to link a MasterCard or Visa card from Burundi to PayPal, it gets rejected every time.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Computer Software, 1-10 employees
More than a year
“Secure for global transfers”
Pros
Managing payments with overseas partners through PayPal has been very convenient for me. It's simple to use, feels very secure and works especially well for international online shopping. Receiving money from other users abroad is also very practical which makes cross-border transactions much more manageable.
Cons
One limitation is that balance top-ups still aren't available for the Indonesian market. Since PayPal doesn't have an official office in Indonesia, it can be hard to get proper help when problems come up during use. Hopefully, PayPal will eventually open a dedicated branch or at least provide a specific contact center for users in Indonesia.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Marketing and Advertising, 1-10 employees
Less than a year
“helpful support”
Pros
Handling our business transactions with this has been very easy and whenever something isn't clear, the help desk is always available and ready to assist.
Cons
At times, connecting it to a bank card can be a bit complicated.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Oil & Energy, 500+ employees
More than a year
“reliable records”
Pros
Back in university, we relied on PayPal quite a bit while selling electronic parts to students. The platform was simple to work with and the transactions went through quickly. We even added a credit card swiper which made taking payments even more convenient. Another big benefit was being able to send and receive receipts without any hassle. On top of that everything was automatically recorded and stored which was really helpful.
Cons
If I had to point out one downside, it would be the commission percentage. I get that PayPal needs to earn money somehow but I think a fairer approach would be to apply those fees only after you pass a certain sales amount. Since we didn't make many sales and the money was going back into our program, it feels like smaller groups or businesses should get a break while larger sellers absorb the charges. That said, the fee is still fairly low so it wasn't a major issue.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
More than a year
“user-friendly setup”
Pros
PayPal was the first online payment platform I ever used and getting started with it was incredibly easy. The setup steps were guided by helpful prompts and the whole process felt very simple when configuring the different options for sending and receiving payments.
Cons
Overall look of the website could be improved. The minimalist style works well enough but compared with other clean-looking sites like Google or Gmail it feels a little buggy. For instance placing the login prompt in the center of the screen would make it more convenient for users to sign in right away.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Public Relations and Communications, 500+ employees
More than a year
“Worldwide payments made simple”
Pros
Getting paid from anywhere in the world has been really convenient with PayPal. The verification steps are simple and the platform is user-friendly overall. I also don't need to stress about currency conversion since it handles that automatically and sending money to friends and family is very simple.
Cons
The only downside is that it works with just one bank which can be inconvenient if you don't use that specific bank.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“safe payment links”
Pros
Being able to share a payment link instead of my bank details gives me a stronger sense of security and less worry about possible breaches. Transactions are fast and smooth and sending or receiving money from anywhere in the world has become much more convenient.
Cons
Everything has been good for me so far. It has worked really well for money transfers and I personally haven't run into any issues up to this point.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Automotive, 1-10 employees
More than a year
“easy to use”
Pros
Everything about it feels convenient and functional. It does exactly what I need without adding any hassle.
Cons
I honestly haven't run into any issues with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Research, 1-10 employees
More than a year
“Practical installments”
Pros
Sending money internationally is very convenient with PayPal. When I want to purchase something and already have a PayPal account, I can also pay in installments which is really helpful. Another plus is that there are no extra monthly fees to worry about.
Cons
Whenever I have a question, I have to rely on the chat support system. They don't offer a direct customer service phone line which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Simplified checkouts”
Pros
One thing I really appreciate is how widely it works with popular e-commerce sites which makes the checkout process much more simplified. It also saves me from having to remember my card details or type them in every single time I buy something. Another feature I find especially useful is being able to log into PayPal and view my online shopping purchases in one place which makes it much easier to keep an eye on my spending. On top of that having PayPal act as an intermediary and then transferring funds back to my bank later is a feature I genuinely value.
Cons
Recently I had a frustrating experience with a third party who said the funds had been sent to my PayPal account but nothing ever showed up. When I asked for the transaction ID, I never got a response. I wanted to sort it out through PayPal but without that transaction ID, there was no way to move the issue forward.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“great subscription control”
Pros
Most of my PayPal use revolves around online purchases and keeping track of subscription services. The automatic payment option has been especially useful since it adds monthly convenience while also giving me better oversight of my subscriptions through the management dashboard. If something goes wrong after I've already paid a merchant, PayPal also helps protect my money by processing refunds when issues come up.
Cons
Right now, I don't have any major complaints about PayPal. The only thing I'd be curious to see is a way to move account balances between different banks linked under the same account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“effortless bill payments”
Pros
I love being able to link my accounts so bill payments are taken out automatically every month.
Cons
Only frustrating part is that logging in can be a hassle at times. Occasionally, the password doesn't work even when it's the one I know I use so I end up having to reset it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Education Management, 1-10 employees
More than a year
“Stress-free online shopping”
Pros
Online shopping has felt a lot less stressful with PayPal because it gives me a secure way to pay without having to type my credit card number into unfamiliar websites.
Cons
At first, accessing it while traveling was a bit difficult since it wasn't available in every country though it's now accessible in most places.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Education Management, 11-50 employees
More than a year
“fast customer payments”
Pros
Paying through PayPal is very simple for customers and makes the checkout process quick.
Cons
The downside is that transaction fees can be a little costly for businesses.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10