PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AD
Ahmed Darwesh

Mechanical or Industrial Engineering, 101-500 employees

More than a year

5.0

“pay anywhere, anytime”

Pros

Being able to send or receive money in your own currency from practically anywhere at any time is a huge advantage. PayPal is more than just an online bank for getting transfers from regular clients. It is also a useful option for collecting payments from different GPT sites which makes it almost essential on many of those platforms. On top of that you can connect your cards and convert currencies to pay for all kinds of services. Whether someone is young or old, using standard currencies or not, PayPal feels like a financial platform built to welcome everyone.

Cons

With cybercrime being such a big issue today, the safety of using PayPal is still a real concern. The fact that PayPal has been hacked before and could potentially be hacked again, is hard to ignore. There is also the risk of accounts being suddenly limited or blocked and many users say this happens without a clear explanation. Another downside is that if you want a very quick signup process just to cash out right away, this probably is not the best platform for that.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

AB
Adrienana Brothers

Hospitality, 1-10 employees

More than a year

4.0

“flexible transfers across accounts”

Pros

Running payments through PayPal has been really convenient for me. It accepts money from several different sources which is something I appreciate a lot. I also like being able to use funds from linked accounts or directly from my PayPal balance. That setup is especially helpful when managing multiple businesses and more than one account because it gives me a lot of flexibility.

Cons

The biggest downside with PayPal is the processing delay. On top of that the transfer and cash-out fees are pretty high. Even though the platform is very convenient, it can get expensive when moving different amounts of money from one place to another. There is a plus in that you can get a PayPal card to avoid transfer fees but as someone managing multiple businesses and several accounts, those higher rates still end up being a frustration.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“worldwide freelance transactions”

Pros

One of the biggest reasons I recommend PayPal is its worldwide acceptance. It's used by a huge number of websites and clients especially for freelance payments which makes it very practical for my work. No matter where I am or where my clients are based, I can still receive payments from around the world without much trouble.

Cons

When something urgent comes up support is bad. They only provide chat support and it can take quite a while since there's no clear response time. In my case, my issue wasn't resolved until the next day. Another thing I don't like is that when you receive a payment, you can't always withdraw it immediately. With the recent update, PayPal transfers the money to your bank account on its own and that can take 1 to 2 business days.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

RG
Rainbow Gal

Writing and Editing, 1-10 employees

More than a year

5.0

“Rewards with PayPal checkout”

Pros

The best thing about PayPal is being able to buy all kinds of stuff online without pulling out my credit card every time. I still earn the rewards points from my credit card by paying through PayPal which makes it even better. I've never run into any issues when using it for online purchases and Honestly I'll often skip a deal altogether if PayPal isn't offered as a payment option.

Cons

Their website can feel a bit confusing to navigate at times. It would definitely be better if the interface were more user-friendly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

LN
Lerato Nabiyane

Apparel & Fashion, 1-10 employees

Less than a year

5.0

“used by everyone”

Pros

After using PayPal for the past year, I'd definitely recommend it to anyone who needs to send or receive money or shop online. One clear advantage it has over services like Venmo or Cash App is how widely used it is. Because so many people already have it, PayPal feels like one of the most convenient and accessible money transfer platforms out there. On top of that its popularity says a lot since apps do not reach that level unless they consistently work well for users.

Cons

On the downside, PayPal transactions can lead to fairly high financial costs. Besides the internal commission, there is also a fee tied to the amount being sent so using PayPal is not the most affordable option for small businesses. It also becomes difficult when you have to convince new users, customers and suppliers to adopt a payment platform with such high charges. And while the dispute system is very secure, we have had cases where it took hours, days or even months for them to review all the necessary evidence and eventually refund our money after scams or fraud which makes the whole process quite inconvenient.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

BS
Boipelo Sesianyane

Apparel & Fashion, 1-10 employees

Less than a year

5.0

“protected freelancer payments”

Pros

Working as a freelancer, I'm able to get paid by clients and other people from different countries without much hassle. The details you add to PayPal feel well protected and private which gives me confidence when using it. I also appreciate that every processed transaction comes with an email update letting me know whether it went through successfully or not and the platform is simple to navigate.

Cons

One frustrating part is that funds can sometimes be held for up to 180 days without any clear or valid reason. On top of that some transactions take quite a while before they finally reach the receiver.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JP
June Perkins

Accounting, 1-10 employees

More than a year

5.0

“Great mobile transfers”

Pros

PayPal's mobile payment features have been fantastic and the app is very simple to use. It's especially helpful for people who can't always get transportation to go pick up what they need so it really works out well for them. I also appreciate the security since it feels very safe to use and I really like the policy behind it.

Cons

Honestly there's very little to complain about with PayPal. The only thing I can think of is that it could maybe use some kind of wallpaper option.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

NBL
Nicolas Bajonero Lopez

Information Services, 1-10 employees

Less than a year

4.0

“Worthwhile fees”

Pros

Being able to handle different kinds of online transactions so simply is a big plus and the transaction fees feel worth it especially for people who work with multiple currencies or are constantly traveling from one country to another.

Cons

A downside is how often dishonest people try to take advantage of the platform through fake profiles and scams. There also doesn't seem to be enough monitoring when it comes to identifying and stopping fraudulent accounts.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

LS
Lela Sadler

Retail, 1-10 employees

More than a year

4.0

“simple interface”

Pros

PayPal is recognized almost everywhere which makes it a convenient option to use. The interface is simple so handling payments doesn't take much effort.

Cons

Compared with other services I've tried, PayPal tends to cost more. They also update or change their policies fairly often which can be frustrating to keep up with.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

BJW
Barry john Wilson

Real Estate, 1-10 employees

Less than a year

4.0

“remote access with currency converter”

Pros

I love being able to use it remotely and having the currency converter built in are both really important for the way we work.

Cons

It can feel restrictive and moving money to traditional high street banks or withdrawing cash isn't very easy.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

9

A
Anonymous

Insurance, 11-50 employees

More than a year

5.0

“secure online purchases”

Pros

Being able to shop online securely without entering my credit card or bank details on all sorts of different websites is the biggest benefit for me.

Cons

I haven't come across any downsides with this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RM
Robert Monson

Design, 1-10 employees

More than a year

5.0

“Strong fraud resolution”

Pros

Paypal has a strong reputation and it has worked really well for me. On the few occasions when I ran into fraud, they stepped in, resolved it and refunded the money I lost through the platform.

Cons

Like most credit-based services, it comes with processing fees and those can be frustrating when you're dealing with smaller transactions or low-value sales.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

EC
Eugenio Clavijo

Education Management, 51-100 employees

More than a year

5.0

“accepted worldwide”

Pros

Accepted internationally and it lets us connect our university bank account which is really convenient.

Cons

The fees are a bit on the high side but it still provides a workable solution.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PT
Payton Thomas

Entertainment, 1-10 employees

More than a year

4.0

“Reliable payment security”

Pros

The payment security feels very reliable and the buyer protection is also a big plus and makes it beneficial for just about everyone.

Cons

Customer support tends to be slow and we've run into some frustrating issues when trying to get in touch with them.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

JK
Jillian Kaplan

Health, Wellness and Fitness, 500+ employees

More than a year

4.0

“handy repeatable invoicing”

Pros

Using PayPal has been a good experience especially when it comes to sending invoices. The process is quick, simple to repeat and makes handling business payments very convenient.

Cons

One downside is that the fees are a lot higher than Venmo. I mostly use it for business but I also have a personal account and it feels like they try to tax that too even when the money is just friends paying me back for dinner or something.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

MR
Michelle Rivera

Cosmetics, 1-10 employees

More than a year

5.0

“Customer-friendly payments”

Pros

What stands out most is how simple it is for both me and my customers to use.

Cons

There really isn't anything I dislike about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MC
Mario Campos

Outsourcing/Offshoring, 1-10 employees

More than a year

5.0

“great automatic billing”

Pros

Getting an account up and running takes just seconds which is a huge plus. On top of that being able to automatically bill clients is absolutely fantastic.

Cons

Honestly I don't really have any complaints. PayPal has been excellent across every part of the service they provide.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

KF
Kelly Fitzpatrick

Entertainment, 1-10 employees

More than a year

4.0

“easy to navigate”

Pros

Once everything is set up, the software is simple to use and easy to navigate.

Cons

Getting the account configured was challenging, mainly because customer support was hard to get in touch with.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

DS
Dean Shake

Information Technology and Services, 500+ employees

More than a year

5.0

“Clean interface”

Pros

The layout is simple to navigate which makes the software very user-friendly.

Cons

Only issue I've run into with PayPal was forgetting my password and then having to go through quite a few steps to reset it. Aside from that, I really don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DH
DuWayne Hegel

Restaurants, 11-50 employees

More than a year

3.0

“Expensive merchant fees”

Pros

It is accepted almost everywhere and most online merchants support it.

Cons

Merchant fees can be expensive and the customer service is really poor.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

5

Functionality

6