PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 51-100 employees
Less than a year
“easy currency conversion”
Pros
Being able to convert different currencies into my preferred one is a big plus. The platform is user-friendly, works well on mobile and makes payments and purchases feel secure no matter where you are in the world.
Cons
It still is not very popular in South Africa and sometimes received payments take a while to appear on the dashboard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 51-100 employees
More than a year
“trusted for online ecommerce”
Pros
PayPal is a well-known and trusted payment option online and most clients prefer using it for their transactions. That reputation makes it a strong advantage for anyone working in e-commerce.
Cons
Some other platforms offer extra features and may be a little more user-friendly but PayPal's trusted name and reliability still make it worth paying for.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Simple auto-transfer”
Pros
From setting it up to adding my bank account and debit card information everything was simple. The auto-transfer feature is really useful because it sends money directly to my bank account without extra effort. Since most freelancing platforms support PayPal, it fits well with the way I get paid. It also feels secure so I'm comfortable not having to share my bank or card details everywhere. On top of that sending money from one PayPal account to another is quick and convenient.
Cons
The bank verification step was a bit inconvenient because PayPal sends two small deposit amounts and there can sometimes be a delay before they arrive. In one case, one of my bank accounts never received those verification amounts at all so I ended up using a different bank account instead. I also ran into trouble getting the OTP on my phone number when I first signed up although that may have been caused by my mobile network rather than PayPal itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“clean, practical interface”
Pros
PayPal was built with practicality in mind and that is exactly what I enjoy most about using it. Payments go through quickly and I can easily keep track of each transfer's status. Even though it is an online platform it still gives you a way to handle your finances all in one place. The part I appreciate most is how simple both the app and the website are. There is not an overload of information. Lust a clean, smooth experience.
Cons
I feel PayPal has lost some ground to competitors even with the strong partnerships it has. It could use better promotion instead of staying in its comfort zone the way it seems to now. Online payments and transfers have become much simpler across the market so PayPal needs to do more to make its service feel appealing again. The app and website could also use a fresher, more youthful look.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Human Resources, 500+ employees
More than a year
“clear balance”
Pros
One thing I really love is being able to check my balance anytime, whether I'm sending money or receiving it. I honestly won't even play games unless they offer PayPal as a payout option.
Cons
The only downside is that if money is missing, the wait time to reach customer service can be pretty long.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“Reliable mobile payments”
Pros
Using PayPal on mobile has been really convenient and the whole platform feels very user-friendly when I need to make payments on the go. I also trust the level of security it offers which gives me peace of mind while using it.
Cons
Getting everything integrated was simple and the product itself is simple to work with. The only real downside is that when disputes or other issues come up, they can sometimes take longer than expected to get resolved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Accounting, 1-10 employees
Less than a year
“fast mobile payments”
Pros
It made handling payments much simpler especially with the different commission structures from one country to another.
Cons
What I appreciated most was how it helped me convert currencies in a very convenient way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Design, 1-10 employees
Less than a year
“flexible app”
Pros
PayPal benefits a lot from its strong name recognition which makes it feel more trustworthy right away. The app is simple to install across different devices and it also adjusts well to various screen sizes without issues.
Cons
One frustrating part is how often they seem to hold users' money unexpectedly. You might send money successfully once, then try again a minute later and suddenly face a different issue. They can ask for verification out of nowhere and end up locking the account.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Accounting, 1-10 employees
More than a year
“easy payments and withdrawals”
Pros
Paying and withdrawing money through this app has been very convenient and honestly it's a standout service. The layout is simple enough that just about anyone can use it without much trouble.
Cons
Getting started was frustrating because during sign-up and login, I kept getting a message saying there was an issue with the account and the card needed for withdrawals wouldn't register. I submitted legal documents to confirm ownership and although they said I would hear back within five days, nobody ever followed up with a response.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
9
Public Relations and Communications, 11-50 employees
More than a year
“Handy invoicing and history”
Pros
Sending invoices to clients is really convenient and having access to all of my previous invoices in one place is a big advantage.
Cons
The fees are the frustrating part. I might get paid $300 but after PayPal takes its cut, it ends up being closer to $275. Then if I transfer the money to my bank, they take even more. Getting charged multiple times just feels pretty ridiculous.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Human Resources, 51-100 employees
More than a year
“Instant transfers”
Pros
One thing that keeps me using PayPal is how quickly I can move money between accounts. Purchases happen right away and every transaction is recorded which makes it simple to keep track of everything in one place. It also gives you more than just basic payment tools since you can launch fundraisers, support charities or even use it for your own business. PayPal really covers a lot at once. Beyond sending and receiving money, it can even function as your main bank account for getting direct deposits from work.
Cons
An area where it still falls short is asset support especially when it comes to holding different types of cryptocurrency. That said, it feels like something they will probably improve before long so they can stay competitive with other digital wallets and similar platforms.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Entertainment, 1-10 employees
More than a year
“very secure platform”
Pros
I like that sending and receiving payments through PayPal is very secure. The interface is user-friendly and the payment processing is consistent and uninterrupted.
Cons
Because PayPal is such a large platform, resolving an issue can sometimes require going through several different support channels.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Graphic Design, 1-10 employees
More than a year
“safe transactions”
Pros
It's simply a safe and reliable way to manage financial transactions and handle business payments.
Cons
Honestly I just wish PayPal had been introduced sooner because it works really well for people in the U.S.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mechanical or Industrial Engineering, 1-10 employees
More than a year
“great way to earn safely”
Pros
PayPal gives one of the best opportunities to earn through digital marketing while keeping everything in a safe and secure environment. It's also one of the most widely used platforms across the world in most regions which makes it very convenient. On top of that the commission is relatively low and it supports all major currencies.
Cons
Something that feels limiting about PayPal is that it still isn't available in every country. It really should expand further and reach more parts of the world.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
7
Arts and Crafts, 1-10 employees
More than a year
“Simple & convenient”
Pros
I honestly think just about everyone should have an account. It is very simple and convenient.
Cons
Refund policy seems like it should be reviewed a bit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Needs more payment choices”
Pros
There's a good range of payment methods available which gives users several options to choose from depending on what they need.
Cons
Expanding the payment choices even further especially by adding digital payment use for in-store purchases would be better
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Computer Networking, 1-10 employees
More than a year
“strong buyer protection”
Pros
The protection is dependable and actually works. I've gone through the process myself and can vouch for it.
Cons
I'm honestly trying to come up with something negative but nothing really stands out right now. Maybe I can get back to you on that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Architecture & Planning, 51-100 employees
More than a year
“instant transfers”
Pros
Quick, convenient and simple to use. I feel more secure using this than going through my bank.
Cons
It's been flawless for me and works perfectly with everything I use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Internet, 1-10 employees
More than a year
“reliable international payments”
Pros
PayPal works well for receiving payments from other countries in India which is why so many people still use it. It feels dependable and trustworthy and that reliability matters a lot when handling international money. Their customer support is also very good which adds to the overall positive experience.
Cons
They removed the option for manual transfers to bank accounts. That feature used to be really useful and after it was taken away, a lot of users stopped using PayPal and moved to other services instead.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Marketing and Advertising, 1-10 employees
Less than a year
“Simple platform integration”
Pros
What stood out most to me was how simple it was to integrate with other platforms.
Cons
I didn't like the lack of additional payment options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10