PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Design, 11-50 employees
More than a year
“Safe global transactions”
Pros
PayPal works in most countries even though it still doesn't support my home country, Bangladesh. Our organization uses it from our USA office to pay foreign clients and the transfers are fast. It also supports cryptocurrency, is accepted in many countries and feels extremely secure.
Cons
At this point, everything has been working well but it would be even better if PayPal expanded support to all developing countries, including Bangladesh.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Legal Services, 1-10 employees
More than a year
“best value option”
Pros
After using PayPal for many years, it still stands out as the service I trust most. It's simple to work with and keeps the accurate records any business needs. I've tested other payment platforms over time but I always end up returning to PayPal because I know I can depend on it. Considering the cost, I honestly feel it offers the best value available.
Cons
Certain PayPal features can hold your funds for as long as 30 days which can be frustrating. That said, once you understand the limits and learn how those features work, it's usually something you can plan around.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Legal Services, 1-10 employees
More than a year
“convenient online banking”
Pros
Using PayPal feels a lot like online banking but on a global scale. Unlike regular banks that usually limit email transfers to your own country, PayPal lets me handle transactions much more broadly which makes it really convenient.
Cons
The part I like least is having to pay a fee just to withdraw my money into my bank account.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
E-Learning, 1-10 employees
More than a year
“Fast payments”
Pros
Keeps my business moving by letting me send and receive payments quickly and on time.
Cons
I honestly haven't run into any problems. I've loved everything about it during the time I've been using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Computer Networking, 51-100 employees
More than a year
“Organized transfers with clear tracking”
Pros
The way PayPal handles payments feels very convenient and everything is laid out in an organized manner. It gives clear information for every action tied to a transaction which makes it much easier to keep track of what is happening.
Cons
One confusing part is the pending payment status. A user may assume the payment has already gone through, while in reality it has not been completed yet. Even though the integrated application still shows the payment as unpaid, that mismatch can create uncertainty and confusion for users.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Fine Art, 1-10 employees
More than a year
“quick payments”
Pros
Once the bank account is linked, sending or paying is pretty much done in just a few steps. It makes online shopping a lot more convenient since I don't have to pull out my card and enter all the details every time. I use it for my small business too and it's been very simple to get around. I can always see where my money is and where it's headed and I also appreciate getting notified whenever a transaction happens.
Cons
The fees aren't my favorite part even though they're relatively small and I understand that's part of how the company operates. Setting up the business side was also a little confusing at the beginning because I didn't realize I needed to create a separate business PayPal account in addition to my personal one.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Construction, 1-10 employees
More than a year
“Awesome features”
Pros
PayPal has been excellent to use. The features are really impressive and I especially love the newer option for check cashing as well. It's very simple to navigate and the customer support team is fantastic when it comes to helping fix any issue that comes up.
Cons
Honestly I haven't run into anything I dislike about PayPal. It's been a very positive experience overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Industrial Automation, 11-50 employees
More than a year
“helpful for small businesses”
Pros
Getting started with PayPal is quick and easy. It's especially useful for small businesses that can't open a bank account yet or don't qualify for one. Keeping track of transactions is also simple and convenient.
Cons
Every now and then, processing can take a bit longer than expected although it doesn't happen very often.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Oil & Energy, 1-10 employees
More than a year
“I love it”
Pros
It comes with pretty much every feature someone could want, along with really valuable benefits.
Cons
There's very little to complain about and when you contact support, they usually get back to you within an hour or two.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Civil Engineering, 11-50 employees
More than a year
“easy multi currency payments”
Pros
Running a business feels a lot simpler with PayPal because it's reliable solid and quick to process payments. It covers everything I really need as a business owner. I can receive payments in different currencies without much trouble and transfer the money straight to my bank account. The interface is very simple so it doesn't take much effort to understand or use. When I ran into account issues, customer support was genuinely helpful. It's also more convenient than a lot of other payment processors I've tried and the mobile app is incredibly useful. It really does feel like having a bank in my pocket wherever I am.
Cons
Transaction fees are on the higher side which can add up over time. Another drawback is that some features aren't available in certain countries and that can make business growth harder. On top of that reversing a transaction after making a mistake is not very simple.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Education Management, 51-100 employees
More than a year
“clear transaction history”
Pros
One of the most convenient things about PayPal is being able to collect money from people who owe me without hearing the usual excuses about covid, distance or transportation issues. At this point, sending it through PayPal is free so there is really no reason not to pay up especially if they want to keep the relationship intact. On the other side, it also works well when I need to send money to someone else. I also like that you can get a physical card and use it for online or in-store purchases much like a debit card. You can connect it to your bank account to move money back and forth and if you do not have a bank account linked, you can still add money directly to the card and spend from that balance. Another helpful feature is that every transaction shows up clearly in the app and on the website which makes it simple to keep track of spending.
Cons
The downside is that there are only a limited number of stores where you can load money onto the card. I also do not like that the physical card is not accepted everywhere a regular debit card would be since it is treated as a prepaid card.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Civil Engineering, 51-100 employees
More than a year
“Reliable payments anywhere”
Pros
While traveling abroad for work, PayPal really helped me stay on top of my finances. I could handle payments quickly and on time without stressing about whether my bank cards would work or not.
Cons
Customer support can be pretty frustrating at times. The one time I had to request a refund for a transaction that was never completed, the whole process was not pleasant at all.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Design, 1-10 employees
More than a year
“trusted by customers”
Pros
Being an industry leader really matters here because it gives customers confidence that their transactions are secure and that the expected protections, guarantees and overall peace of mind are in place.
Cons
If a bug comes up or something gets blocked, it can be hard to figure out what happened on my own so I usually have to reach out to customer support for clarification.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 1-10 employees
More than a year
“Easy sign-in”
Pros
One thing I really appreciate is the security setup especially the One Touch feature. It lets me sign in without typing my username and password every single time which makes using it much more convenient.
Cons
A big downside is the limited PayPal support in Nigeria. Because of that, I'm still unable to receive payments from my international customers and that has been quite restrictive. I really hope this becomes available.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Civic & Social Organization, 1-10 employees
More than a year
“flexible and simple”
Pros
Something that really works well with this product is how flexible and simple it is. Everything feels simple to use and that makes the overall experience even better.
Cons
I honestly don't have any complaints at all. It stands out in its own way and that uniqueness is part of what makes the product so appealing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Retail, 1-10 employees
More than a year
“QR payments made simple”
Pros
Accepting payments through PayPal has become much more convenient than it used to be especially with the low-cost QR code option now available.
Cons
At this point, I haven't come across any downsides but I'll definitely mention them if any issues come up later.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Arts and Crafts, 1-10 employees
More than a year
“great card rewards”
Pros
Using PayPal feels simple whether you're comfortable with phones or not. Having the option to get an actual debit card is a nice bonus and the rewards they offer make it even better. The one-click features are really convenient and the partnership with Honey is a plus since it helps you find extra deals too.
Cons
The only real downside is that linking a bank account can take a while although connecting a debit card happens instantly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 500+ employees
More than a year
“Scam protection saved my money”
Pros
Running into a FitBit phishing scam could have turned into a huge loss but PayPal really saved me. The fake site looked completely legitimate and only after attempting the purchase did I discover that thousands of other people had been caught in the same scam. Seeing PayPal offered at checkout made the site seem trustworthy although the transaction itself never actually completed. Once I reached out to PayPal, they immediately froze the payment which kept me from losing any money and also protected my credit card details from being compromised. After that experience, I'll keep using PayPal because the protection is absolutely worth it.
Cons
One downside is that it seems just about any website can display PayPal as a payment option. That made me trust the scam site more than I should have, simply because PayPal checkout was there. Thankfully, using PayPal in this case still ended up protecting both my money and my personal information.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Design, 1-10 employees
More than a year
“flexible payments”
Pros
PayPal feels more secure and it's flexible enough for people of all ages to use comfortably.
Cons
They send the money exactly at the deadline time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Retail, 1-10 employees
More than a year
“helpful to small businesses”
Pros
Using this software has been very easy and it gives small businesses a solid way to stay competitive in a market dominated by much larger companies.
Cons
We really did not come across any features that felt unnecessary or undesirable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8