PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Invoicing for global payments”
Pros
Handling international payments can be a real hassle for freelancers and small businesses in developing countries. One of the best things about PayPal is the invoicing feature. It's very simple to use for sending invoices and it also works well as a kind of database.
Cons
The part I really dislike about PayPal is the reporting section. It's missing a lot of important features and getting a complete aggregated view of credit and debit history is nearly impossible.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 500+ employees
More than a year
“secure payments”
Pros
I appreciate the protection it offers. Disputes are simple to handle and sending transfers is convenient as well.
Cons
There are extra costs involved though and at times the exchange rates and fees are not very favorable.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Retail, 11-50 employees
More than a year
“simplified checkout”
Pros
Paypal remains a simple and valuable payment processing platform. A lot of our customers already use Paypal for other things so checkout feels much more convenient for them.
Cons
The only concern is that we hope they keep their pricing competitive going forward.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Services, 51-100 employees
More than a year
“Reliable for ecommerce”
Pros
Setting it up on an ecommerce website is fast and works without any issues which is why it's usually my first option. I also rely on it personally to send and receive money and to handle subscriptions and it has always worked well for me.
Cons
At times, payment processing can be a bit slower than expected.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Apparel & Fashion, 1-10 employees
More than a year
“Terrible support”
Pros
One thing that works well with this software is how accessible and convenient it is to use.
Cons
Customer support was awful. After my account was hacked, I had to shut down my business account and never got any updates even while all of this was happening during the middle of the pandemic.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
5
Functionality
6
Hospitality, 500+ employees
More than a year
“used by everyone”
Pros
Everything about this software feels well organized so pretty much anyone can use it without trouble. It's accepted almost everywhere which makes it really convenient and the customer service team is quick to step in and get any issue handled fast.
Cons
Honestly there isn't anything I dislike about the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Telecommunications, 1-10 employees
More than a year
“Great shopping cart integration”
Pros
Connecting it to my shopping carts is really convenient and when I send money, the transactions go through very quickly. PayPal Pay in 4 is also a really nice feature.
Cons
One issue I've run into is security around logging in and out. I've had to reset and update my password a few different times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“easy invoicing”
Pros
It has been really convenient because everything is easy to navigate. I can send invoices and take care of bill payments within just a few minutes.
Cons
The part I like least about PayPal is the percentage fee for payment and invoice processing. It's pretty standard compared with other competing payment processors but it's still the downside for me.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Utilities, 101-500 employees
More than a year
“Safe, swift transactions”
Pros
PayPal's biggest strength is how simple it is to use, along with the security it provides during transactions.
Cons
Haven't noticed any particular weaknesses in the product. For the way we use it, PayPal is definitely a step ahead of the other options in its market.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Retail, 1-10 employees
More than a year
“convenient online selling”
Pros
Handling payments through PayPal has been really convenient and it removes a lot of the hassle from selling online. Whether I'm using eBay or Facebook Marketplace, I feel confident that my money is protected and I'm not going to get cheated out of a sale when PayPal is involved.
Cons
Personally I haven't run into any problems with PayPal though I've heard from others that getting an account unlocked can be tough if a major dispute is filed against you.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Hospital & Health Care, 11-50 employees
More than a year
“Great for international payments”
Pros
PayPal has been really useful for receiving payments from my international online jobs which is a big plus for me.
Cons
I do wish there were a way to connect my local bank account in Jamaica to my PayPal account. Even with that limitation, it's still one of the best options out there.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Hospitality, 51-100 employees
More than a year
“easy transfers”
Pros
Using this app makes buying and selling goods really convenient. It also gives people a simple way to transfer funds which is something I really appreciate. I honestly love using it.
Cons
At times, it asks for a lot of information. Even a small mistake can cause the transaction to be put on hold which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Music, 1-10 employees
More than a year
“perfect for online payments”
Pros
Absolutely love this software. If there were a score higher than 100%, I'd gladly give it to the team because they've done an amazing job. I use it for all of my online transactions.
Cons
My only request is for the Android version and I'd really urge the team to add Ghana to the list of supported PayPal countries because we handle a lot of transactions here in Ghana.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alternative Medicine, 11-50 employees
More than a year
“small transfer fee”
Pros
Using it across different websites is very simple which makes online payments really convenient.
Cons
There's a small fee when transferring the money back to your bank account.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Market Research, 500+ employees
More than a year
“fast transactions”
Pros
You're able to send money to friends, coworkers or business contacts. It comes across as a secure platform which makes using it feel reliable. Transfers also happen fast and the money usually becomes available to use almost right away.
Cons
The part that bothers me most is the fees PayPal charges. No matter what the payment is for, it always feels like they're taking a cut out of every transaction.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Accounting, 1-10 employees
More than a year
“Fantastic quickbooks integration”
Pros
Something that really works well is how nicely it connects with QuickBooks Online. That takes a lot of the hassle out of the bookkeeping side and makes managing records much simpler.
Cons
My only frustration is that the monthly statements don't show up as quickly as I'd like. I usually try to pull them right at the start of the month and while PayPal lets you request them, it can still take a bit of time before they're actually generated.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Cosmetics, 1-10 employees
More than a year
“quick setup”
Pros
Getting started with PayPal is quick and easy. It makes online checkout much faster and it feels safer than entering all of my personal and payment details on random websites. It's also a really convenient way to receive payments.
Cons
There really hasn't been anything I've disliked about PayPal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Accounting, 1-10 employees
More than a year
“International transfers to local bank”
Pros
From the first time I used it, this software took a lot of stress out of handling international transfers to my local bank. It saves me from the usual hassle of moving money online and now the whole process can be finished in just a few minutes. That speed, along with knowing my funds are safe and secure, has been a huge relief. If I had to describe PayPal in one word, it would be convenient.
Cons
At first, I was concerned that my businesses might not be compatible with PayPal. It was reassuring to see that PayPal has expanded support for a wider range of businesses so that concern is gone now. Because of that, I really believe PayPal is a reliable way to move away from traditional banking and switch to a more secure and convenient method. I honestly don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Food & Beverages, 500+ employees
More than a year
“instant transactions”
Pros
Payments go through without having to wait around which is one of the biggest benefits for me. Since I can connect everything to PayPal, it's convenient to manage all my payment activity from one central place.
Cons
One issue I've noticed is that transaction alerts can occasionally show up late sometimes more than an hour after the payment has already happened. It doesn't happen all the time but it does come up once in a while.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Convenient for businesses & customers”
Pros
Whether it's online payments, mobile transactions or debit card purchases, PayPal makes sending and receiving money really convenient for both businesses and customers. It works well for selling on eBay, accepting payments through a website or helping customers from different parts of the world. On top of that it feels safe and secure and there's a reason millions of people continue to trust it.
Cons
When PayPal is used to send money as payment for a product, there's a 1% fee charged based on the total purchase amount.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9