PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

ET
Eduardo Timbol

Management Consulting, 1-10 employees

More than a year

5.0

“handy when shopping”

Pros

One of PayPal's biggest advantages is how familiar it is. Most people who have spent any time online have either used it before or at least know what it is. I originally signed up years ago just to test it but over the past couple of years I've used it regularly for both sending and receiving payments. It's also handy when shopping on eCommerce websites because it keeps your actual credit card number private.

Cons

The biggest downside for me is the fees. There are charges when receiving payments and the currency conversion rates are not very favorable either. Because of that, you can end up losing around 6-9% of the money you receive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DK
Danny Kuhlmann

Computer Hardware, 1-10 employees

More than a year

5.0

“Clear payout tracking”

Pros

Keeping track of payouts and incoming payments is really helpful and the records are clear and useful to have.

Cons

A few features are a bit difficult to locate and getting to them can take more navigation than it should.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

MM
Michelle Moon

Education Management, 101-500 employees

More than a year

5.0

“works even at zero balance”

Pros

One thing I really appreciate about PayPal is that I can still use the card even when my balance is at zero. Since it's connected to my bank accounts, my in-store purchases still go through without getting declined. It was simple to set up and it's very convenient whether I'm paying online or using it in person. PayPal has been really convenient and dependable for me.

Cons

Honestly I don't feel like much needs to be changed. The only situation I ran into was when I recently tried to confirm that my second PayPal business debit card could still be used. Since I couldn't remember the email address tied to that account, the customer service representative wasn't able to verify my identity. In the end, I decided to cancel that card and continue using the business card I already use. Even then, I wouldn't really call it a negative because it showed they were protecting my confidential information properly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

BG
Brianca Gordon

Cosmetics, 1-10 employees

More than a year

4.0

“easy account transfers”

Pros

Being able to move money between accounts without hassle is probably my favorite part of PayPal and I also get a lot of value from their debit card since I'm not charged extra fees on every purchase, whether I'm shopping online or paying in a store.

Cons

The one downside that comes to mind is having to deal with frequent password changes because of weak security and the ongoing issue of accounts getting hacked.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

AS
Amy Shaughnessy

Arts and Crafts, 1-10 employees

More than a year

5.0

“Unmatched security”

Pros

One thing that immediately stands out is how unmatched the security feels which really matters these days. I never have to stress about my account information ending up where it shouldn't. On top of that the platform is very simple to use. Payments from buyers come through within seconds and I can move the money to the account I want in just a few minutes. It's also available globally and that makes a huge difference for business.

Cons

Honestly I haven't come across any downsides yet so there's nothing I can really point to as a con right now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MR
Mohamed Rachdi

Education Management, 1-10 employees

More than a year

4.0

“solved USA payment issues”

Pros

Using PayPal has worked out well for me. It helped me get past a lot of issues especially when it came to selling services in the USA and since I needed a way to receive my payments, PayPal was really the only practical option.

Cons

One thing it still lacks is better promotion and clearer positioning because a lot of people still don't really know about it. Since the service depends on people sending and receiving money with each other, they should do more to explain what they offer and make their services more visible. It would also be helpful if they provided users with a payment card.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

FH
Firas Hijazi

Construction, 500+ employees

More than a year

5.0

“secure online transfers”

Pros

PayPal provides a secure and convenient way to make payments online. It's an excellent service for sending money electronically between individuals or businesses.

Cons

At times, the currency exchange rates aren't very favorable especially when dealing with larger amounts. Another downside is that some eCommerce sites, such as AliExpress, still don't accept PayPal as a payment option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Design, 11-50 employees

More than a year

5.0

“Strong support”

Pros

For sending and receiving money it has been very convenient. The platform is easy to navigate and the security level is something I really appreciate. Their customer support has also been excellent whenever needed. It also connected well with my e-commerce website and the integration process felt secure and hassle-free.

Cons

I would change how quickly they can shut down an account they consider suspicious. I'd also like to see their fees come down a little.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JR
Joseph Romasco

Consumer Goods, 1-10 employees

More than a year

5.0

“convenient inventory tools”

Pros

Handling payments has been really convenient with PayPal especially for accepting credit cards, keeping up with inventory tracking and processing online payments.

Cons

One thing I'm not happy about is that, as an eBay seller, PayPal is no longer part of money management the way it used to be.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JZ
Jonathan Zacks

Music, 1-10 employees

More than a year

5.0

“Excellent tax reporting”

Pros

PayPal has a mature, user-friendly interface, takes care of all my invoicing and payment needs and the reporting is excellent which makes tax season a lot less stressful.

Cons

There really aren't many downsides for what I use it for since it handles my fairly simple invoicing and payment tasks without any trouble. If I had to mention something, the website may not feel quite as polished as Square but the features are every bit as capable.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

RM
Rozalliny Munemo

Design, 1-10 employees

More than a year

5.0

“Perfect for global payments”

Pros

Being able to receive payments online and create invoices for clients in one place has been really useful. It also helps me take on international online work since PayPal is widely used across the world. Another plus is that the transaction fees are fairly reasonable compared with other similar platforms.

Cons

At the moment in South Africa, withdrawing money to a bank account is really only easy for people who have an FNB account. Other local banks don't offer the same convenience and are limited to sending money into PayPal rather than allowing simple transfers out.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

RR
Rodolfo Roman

Computer Software, 1-10 employees

More than a year

5.0

“flexible integration”

Pros

A big reason I've had such a positive experience with PayPal is how flexible the integration side is. It can be as simple as sharing your email to get paid quickly or send money to someone but it also has the infrastructure and features needed to connect with a wide range of products. I've used it for both personal and business purposes and I've also set it up for clients so they could accept payments. It's a fast, practical way to establish an online presence and start collecting money especially from customers outside the US. The part I appreciate most is the testing functionality in the integrations since it let me check whether client apps were processing payments correctly, whether a transaction went through or whether a card was declined and more.

Cons

Getting into the API documentation and figuring out which version to implement was a bit complicated at first but once I got past that learning curve, the rest worked out well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

RM
Robin Maduray

Computer Software, 1-10 employees

More than a year

5.0

“quick local bank transfers”

Pros

Getting started is quick and sending or receiving payments doesn't take much effort. I also appreciate that payments can be transferred directly to my local bank.

Cons

One thing I've noticed is that some banks' online platforms don't have a simple linking button although the service itself is still very convenient to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SF
Sabrina Faulkner

Computer Software, 500+ employees

More than a year

5.0

“Awesome live alerts”

Pros

The platform is very user-friendly and always feels highly secure. Whenever a payment goes through, I get a real-time alert right away letting me know about the charge. It's efficient and the whole process through PayPal is simple, fast and convenient. On the occasions when I've needed to dispute a payment, it was never a problem and everything was resolved quickly. I definitely plan to keep using this payment platform.

Cons

This doesn't seem to be an issue with PayPal itself but I have noticed that it doesn't always run as quickly on certain web browsers. Other than that, I really don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM
santiago mancino

Entertainment, 1-10 employees

More than a year

4.0

“fast & secure payments”

Pros

Using PayPal has been very convenient because it's simple to navigate, transactions go through quickly and the platform feels secure.

Cons

The downside is that it can be quite expensive and its support for cryptocurrencies is still pretty limited.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

AM
Alison Maynard

Marketing and Advertising, 500+ employees

More than a year

5.0

“Effortless money transfers”

Pros

PayPal makes it really convenient to move money around, whether it's for online shopping or everyday purchases through e-commerce.

Cons

At times, the identity verification process can be a bit challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SC
Stephanie Cordova

Hospitality, 1-10 employees

More than a year

3.0

“Inconsistent customer support”

Pros

One thing that stands out is how quickly they handle transactions and the customer service is generally very good.

Cons

On the downside, customer support can feel confusing and inconsistent at times which takes away from the overall experience.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

6

A
Anonymous

Automotive, 101-500 employees

More than a year

5.0

“recieve funds easily”

Pros

Being able to receive payments through it has been the most valuable part and it also makes the checkout process simple for customers.

Cons

Getting it connected to our e-commerce platform was a little complicated although that was likely because our developers weren't familiar with it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A
Anonymous

Computer Software, 500+ employees

More than a year

4.0

“Simple mobile SDK”

Pros

One of the biggest advantages of PayPal is how recognizable the brand is. Even though some other payment providers may do certain things better, PayPal has become such a familiar name over the past two decades that most users seem comfortable and secure using it. On top of that it fits well into custom applications and the SDK is fairly easy to work with especially for mobile development.

Cons

Their POS products are not my favorite part of the platform. I think Square and a few other competitors offer stronger options in that area and PayPal's fees also feel a little on the expensive side.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

MHR
Md Habibur Rahman

Retail, 101-500 employees

More than a year

5.0

“Safer than other apps”

Pros

I'm not sure any other app handles money transfers quite the way PayPal does. Sending money through it feels much safer and the whole process is a lot more convenient.

Cons

When it comes to security, transfers in PayPal seem to carry a much lower risk of mistakes which makes the whole experience feel more reliable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9