PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Food & Beverages, 1-10 employees
More than a year
“Easy global invoicing”
Pros
Sending invoices and collecting payments from people worldwide has been really easy. The whole process is simple to follow and works well for international payments.
Cons
I honestly haven't run into any downsides at all. Everything felt clear, direct and very easy to navigate.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Fund-Raising, 1-10 employees
More than a year
“Better payment tracking than Venmo”
Pros
Adding PayPal alongside other digital payment options like Venmo has taken a lot of stress off me when customers decide to pay that way. They can complete the payment right from their phone while standing in front of me and that gives me a lot of reassurance. When someone chooses PayPal instead of cash, I usually give them a discount because PayPal keeps track of payments and invoices far better than relying on pen and paper ever could. It also feels much safer than some competing services since with Venmo there is little to no way for a customer to recover their money if something goes wrong. PayPal's "Dispute a Charge" feature is a big advantage there.
Cons
PayPal does take a small fee from the person receiving the payment to support their business. I understand why they do it but it still makes me sigh a little.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Consumer Services, 1-10 employees
More than a year
“safe transactions worldwide”
Pros
Whether I'm buying something online without re-entering my payment details every time or sending money to friends quickly for a low fee, PayPal makes the whole process very convenient. It's accepted around the world and works well for both personal use and business, including smaller and larger money transfers. The service feels efficient, secure, dependable and comfortable to use which helps me serve clients quickly and professionally. It's accessible to pretty much anyone regardless of age and if something goes wrong, the support is there to help especially when a company doesn't deliver as expected. Using PayPal also makes it much easier to do business with my colleagues, both online and offline.
Cons
One thing that can create confusion is when a client registers with an email address that doesn't match their actual name. In those cases, it's hard to be sure the money is being sent to the right person since the customer's real name only becomes visible later in the transaction process.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Construction, 11-50 employees
More than a year
“convenient money transfers”
Pros
Paying online with PayPal feels secure and I can use it in more than 200 countries which makes it really convenient.
Cons
The commission fees are a little high compared with other online payment options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Arts and Crafts, 1-10 employees
Less than a year
“Secure in 200 countries”
Pros
One of the biggest advantages of PayPal is the security it offers when shopping online. It's one of the most widely used payment methods around the world and being able to pay directly through a PayPal account instead of entering credit or debit card details really helps keep personal financial information protected. The send-and-receive money feature is also very valuable especially for freelancers and independent workers who do business online. On top of that one of my favorite features is the option to create a personalized paypal.me link which makes receiving payments much faster and more convenient.
Cons
Every now and then, there can be issues when trying to link a credit or debit card to the account but it has only happened a handful of times so I wouldn't consider it a widespread or ongoing problem.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Design, 1-10 employees
Less than a year
“great personalized links”
Pros
Being able to receive secure payments from anywhere in the world is the biggest advantage for me. Transactions show up instantly and the connection with my local bank works flawlessly. Since my bank is linked with PayPal I can connect both accounts without any hassle, add money to my PayPal balance and move PayPal funds back into my bank account smoothly. It really simplifies international business and makes everything feel much more connected.
Cons
Getting payouts into my bank account is still quite slow, usually taking around 5 to 8 working days. The currency conversion fees also are not very favorable and could definitely be reduced. On top of that PayPal could put more effort into improving its customer support system.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Religious Institutions, 1-10 employees
More than a year
“flawless bank connection”
Pros
This has been one of my favorite ways to pay online because it feels safe, secure and reliable. It gives me real confidence when I'm making purchases especially knowing there's protection in place if something goes wrong.
Cons
Only frustrating part at times is the login process especially when 2-factor authentication takes a little extra effort. Still, overall I really enjoy using the service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Graphic Design, 1-10 employees
More than a year
“Unfair dispute decisions”
Pros
PayPal used to be a convenient way to accept online payments from people around the world and it helped make digital service transactions feel more protected.
Cons
The biggest problem is how they handle disputes and account issues. Their decisions often seem to have no clear basis and once they decide something, there's no real explanation or chance to appeal. You're just expected to accept it and if you push back or disagree, they may limit or even ban your account.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
3
Functionality
2
Civil Engineering, 1-10 employees
Less than 6 months
“handles banking transactions”
Pros
One of the best parts of PayPal is how simple it is to send money and pay for almost anything. After getting on the site and connecting your bank account, you can handle your banking transactions through it from practically anywhere in the world.
Cons
I really did not run into many downsides and nothing about it felt bothersome to me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 51-100 employees
More than a year
“strong purchase protection”
Pros
Back when eBay was the go-to place for online shopping, that's when I first started using PayPal. I had a problem with a buyer once and eBay handled it immediately which left a strong impression on me. Ever since then, I've felt confident that PayPal stands behind me whenever there's an issue with a payment or a purchase.
Cons
A lot of the newer payment apps seem to have gained popularity because of extra social features, like showing your friends or adding chat between users. That kind of thing has never mattered much to me. I'd rather have the purchase protection and coverage that PayPal provides.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Machinery, 51-100 employees
More than a year
“Reliable online payments”
Pros
This software works really well for managing online payments.
Cons
Honestly I haven't run into any problems with the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Oil & Energy, 1-10 employees
More than a year
“well-known platform”
Pros
The fact that it's such a well-known platform makes it even better. A lot of online stores accept PayPal and it also works well with the credit and debit cards connected to the account.
Cons
Only real downside is that the foreign transaction fees are sakmaod high. Other than that, I really don't have anything else to complain about and overall my experience with PayPal has been a positive one.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Telecommunications, 500+ employees
More than a year
“safe global payments”
Pros
I can receive money from anywhere in the world and have it converted into my local currency through my bank. Linking my cards was easy, the fees are low and the whole service feels affordable, quick and practical. Sending money is also very simple as long as you have the recipient's PayPal email address. It's the best online payment platform I've used, with secure transactions and a layout that's simple to navigate.
Cons
The only downside in my country is that you can only link FNB easily, while using other banks in South Africa is much more difficult. PayPal really should expand support and allow access to more South African banks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
Less than a year
“Limited bank support”
Pros
Account verification is much simpler than with many other digital wallets. The layout and tools are well designed and user-friendly so handling transactions doesn't take much effort. Since PayPal is a long-established and trusted company, it gives people added confidence when sending or receiving money through the platform. One of the biggest advantages is the low cost especially the 0% fee when transferring money from one PayPal account to another.
Cons
My biggest frustration with PayPal is its bank integration. For a company of this size that already has a presence in my country, I expected better support for local banks. Right now, in South Africa, PayPal only works with one local bank which makes it difficult to actually use or access the funds I receive through the service. It would be a big improvement if PayPal partnered with more banks locally or introduced a PayPal card for South African users.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
5
Telecommunications, 500+ employees
More than a year
“impressive security measures”
Pros
PayPal has been a fast and highly secure way for me to handle payments. The security checks and identity verification measures built into the app are especially impressive and make me feel confident using it.
Cons
One frustrating part is that the customer support team can be slow to respond which is upsetting when an urgent transaction is still pending.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 1-10 employees
More than a year
“Trustworthy platform”
Pros
Using this app I can sell my products and shop online with confidence without worrying about losing money. I really trust the platform.
Cons
Honestly don't have any complaints about the application. Up to this point, it has met everything I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Music, 1-10 employees
More than a year
“For businesses & individuals”
Pros
Paypal feels essential for both individuals and businesses. One of the biggest advantages is how well it handles payment processing across the world.
Cons
No downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Photography, 1-10 employees
More than a year
“convenient for online payments”
Pros
Having a verified PayPal account gives you one of the best and most convenient ways to handle payments online.
Cons
I haven't come across any features on this site that feel disappointing. Everything works well and makes the overall experience more useful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Computer & Network Security, 101-500 employees
More than a year
“protected funds”
Pros
The security updates give real peace of mind that funds are protected. It also works as a solid way to judge whether a business is legitimate since there are rules and requirements they have to follow.
Cons
My only concern is not really with the software itself but with the refund process which can sometimes be an issue for people running online businesses.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Retail, 1-10 employees
More than a year
“Poor support and pricing”
Pros
Set up was simple but that's really the only positive I can mention.
Cons
The pricing is a drawback and customer service has been terrible. Responses are very slow and getting help back from them takes far too long.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
1