PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JP
JAZE PHLEWID

Architecture & Planning, 1-10 employees

More than a year

5.0

“Secure global transactions”

Pros

Among online payment options, PayPal still feels like the most widely accepted platform out there, probably second only to VISA but much more secure and a lot more user friendly. It's far more accommodating to use than many other payment processors and the mobile app is incredibly convenient. It really does feel like carrying a bank in my pocket wherever I go.

Cons

A few vendors still avoid PayPal because they say the transaction fees they have to pay aren't worth it. I also recently found out they offer business loans which I would have genuinely liked to try but unfortunately that service is only available to U.S. citizens.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Sports, 1-10 employees

More than a year

5.0

“reliable platform”

Pros

Using this program feels very simple because nothing about it is complicated. Pretty much anyone can use it and it does not seem limited to any particular age group. Another big advantage is the sense of security since there is less worry about fraud. It does not ask for credit card details to identify you and mainly works through your email which makes it feel very trustworthy. Once you register an account, you can handle everything you need without being asked for your credit card information.

Cons

I really have no major complaints but it would be even better if PayPal were available in more countries because that would make the service even more valuable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

LD
Lakma Dissanayake

Information Technology and Services, 11-50 employees

More than a year

4.0

“international transfers made simple”

Pros

Paying online especially across countries feels very simple with PayPal. When offering SaaS and setting up a purchase option, it's usually the first platform that comes to mind. The biggest advantage is how convenient it makes international payments.

Cons

Because PayPal's services are limited in the Sri Lankan market, getting the full benefit of the platform is difficult. We've been running into problems when trying to withdraw money and that really affects how useful it can be. No matter how good the product is overall, this restriction keeps many users here from fully adopting PayPal.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

AM
Avery Martin

Religious Institutions, 1-10 employees

More than a year

5.0

“Clear tracking”

Pros

Right from login, PayPal gives quick access to everything I need. The interface is simple but still appealing and the payment history along with upcoming payments is laid out in one clear column which makes staying on top of transactions really convenient. It has always felt like a secure way to pay and the fact that more websites continue to support it makes me even happier to keep using it. I feel safe every time I use PayPal.

Cons

The website colors can feel a little plain but honestly that is the only real issue I notice with it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

BS
Brianna Shoemaker

Marketing and Advertising, 500+ employees

More than a year

5.0

“hassle-free payments”

Pros

Everything feels very easy and I always know exactly what I'm doing when I use PayPal.

Cons

Nothing to complain about. I've never run into any discrepancies with PayPal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RH
Richard Hoffarth

Marketing and Advertising, 11-50 employees

More than a year

5.0

“keeps my information 100% safe!”

Pros

I really appreciate knowing my credit card details are protected behind PayPal's firewall. That sense of safety makes a big difference.

Cons

The returns side of things could be better. It feels like that process could be simplified more to make returns quicker and a lot more quicker.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

A
Anonymous

Financial Services, 1-10 employees

More than a year

5.0

“works flawlessly”

Pros

As an independent contractor, I handle all of my billing through PayPal and honestly I have nothing to complain about with it.

Cons

I don't have any complaints at all. There's nothing I would want to change about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0

“No learning curve”

Pros

Like a lot of online business owners, I've relied on PayPal for years to both send and receive payments. It's simple to work with and since most people already know it and trust it, using it feels very convenient.

Cons

Customer support is where it really falls short. Getting help with unusual situations is incredibly frustrating and it often feels like you have to jump through hoops just to reach the right person.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

KK
Kassah Khaled

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0

“safe purchases everywhere”

Pros

One thing I really appreciate is being able to buy safely even from websites that only accept PayPal.

Cons

I honestly can't think of anything negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

GM
Giovanni Mendoza

Animation, 11-50 employees

More than a year

5.0

“Multi-currency conversion”

Pros

Running an online service business, PayPal has been a reliable payment platform for me. It lets me receive payments from clients in different countries without much hassle which makes things very convenient. Once the money comes in, I can quickly convert it to my local currency and transfer it to our local bank account.

Cons

The downside is that there are times when the conversion rate is quite low so I end up losing a portion of my income. Still, that mainly comes down to the dollar exchange rate and the current currency conversion rate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LG
Lisa Greenwood

Retail, 1-10 employees

More than a year

4.0

“only covers confirmed addresses”

Pros

One thing I really appreciated was having addresses confirmed. That added some peace of mind when it came to fraudulent orders and if the package ships to that confirmed address, PayPal covers it which feels like a bit of extra insurance. On top of that some customers simply prefer paying with PayPal.

Cons

Customer support has become really frustrating because there's no one to actually speak with anymore. Maybe you'll get an email back within 24 hours but that doesn't help much when you're trying to assist a customer and close a sale during checkout problems. I sent a message and still haven't received any response and it's already been a week.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

9

KER
Kevin Earl Ramos

Architecture & Planning, 1-10 employees

More than a year

5.0

“user-friendly interface”

Pros

Right away, the thing I appreciate most about this software is how simple and user-friendly the interface is. Another big advantage is the strong security features and it also feels like very good value for the money.

Cons

One issue I'm still dealing with is linking my Landbank account to PayPal because it continues to show as 'checking.' I'm based in the Philippines.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BW
Brian Wei

E-Learning, 11-50 employees

Less than a year

4.0

“Simple design”

Pros

Thanks to the simple design the platform is easy to navigate and the mobile access makes it convenient to handle things while you're out and about. I also appreciate that it includes ways to support your favorite charity which adds a more genuine and meaningful touch to the platform. The recent activity area makes important transactions easy to review at a glance and features like balance, deposits and money pools are all clearly organized and simple to monitor. It does a really nice job of balancing simplicity with efficiency.

Cons

I haven't personally run into this but people close to me have mentioned that the software occasionally behaves in odd ways. There have also been scams and controversies tied to PayPal so while I don't think it's something to constantly worry about if you're being careful with your money and personal safety, it's still worth keeping in mind. There's also a miscellaneous payment option that isn't exactly a downside though it could be a little confusing for someone using the platform for the first time.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

FGC
Favio Gutierrez Castellon

Real Estate, 51-100 employees

More than a year

5.0

“Simplifies invoicing”

Pros

PayPal has worked really well for both my personal use and my small business. It's one of the simplest ways I've used to handle recurring billing and send invoices to clients. The mobile app is especially helpful because I can manage everything while I'm out and about which keeps me in control and helps me focus on growing the business instead of being stuck at a desk.

Cons

The online support really needs improvement. I once had an issue transferring money from my PayPal account to my bank account after it went overdrawn and getting help was frustrating. I spent more than 3 or 4 hours being passed between 6 different people across 4 departments, only to finally learn that the transfer had been flagged for security reasons. After that, I still had to wait 48 hours for the system to reset. That whole process should be fixed as soon as possible.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

10

ET
Esther Tuikong

Broadcast Media, 1-10 employees

More than a year

5.0

“buyer and payment protection”

Pros

Buyer protection is one of the best things about PayPal since financial details stay well secured. It also gives users access to their money anytime and from anywhere once they have an account set up. PayPal is especially popular with freelancers, particularly those working for international companies that do not support local payment options like Mpesa in Kenya. On top of that, it lets me pay for different things online and shop whenever I want through my PayPal account, as long as I have funds available.

Cons

One downside is that receiving money can sometimes take longer than expected. PayPal is also not available as a payment option in every country which limits its usefulness. Another issue is that there are restrictions on how much money a person can receive so there is not much freedom with larger amounts. If a big payment comes in, the account may be put on hold until the matter is reviewed and there is usually no clear timeline for how long that investigation will take.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

ML
Monica Leighton

Consumer Services, 1-10 employees

More than a year

5.0

“Easy website integration”

Pros

Running a pet sitting business means our team is caring for clients' pets while they're away and PayPal has made getting paid incredibly convenient. Clients can send payments quickly from anywhere which helps a lot. It connected to our website without any hassle and I didn't need to spend extra money on a credit card terminal. The transaction fees are reasonable and the funds show up fast which is a big plus for our business.

Cons

Honestly I don't have any real complaints. PayPal is simple to use, affordable and so widely recognized that our clients feel comfortable and secure paying through it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

FJ
Fred Javadi

E-Learning, 500+ employees

More than a year

5.0

“fast cross-border payments”

Pros

Most of my clients are based in China and PayPal has been the best payment option for handling those transactions because it's quicker and simpler to work with. The receiver covers the bill which takes a lot of pressure off and leaves them really relieved. On my side, PayPal has become my main wallet since it helps me receive payments and keep track of everything with complete details.

Cons

One thing that still bothers me is the fees especially the currency conversion charges. They feel quite high and the way they're calculated is still unclear to me. I seem to get charged a different amount each time which makes it confusing to understand exactly what I'm paying for.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

MEAD
Mohammed El Amine Derradji

Mechanical or Industrial Engineering, 1-10 employees

More than a year

5.0

“Great multi-currency wallet”

Pros

It supports many currencies and I can add multiple cards under a single account which is really convenient.

Cons

I find it unfortunate that it doesn't support every country. Also MasterCard support isn't fully complete but overall it's still a really solid piece of software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0

“reliable for billing”

Pros

PayPal for freelance invoicing has been very easy and I've relied on it for years. I bill my clients through it regularly and honestly haven't run into any problems at all.

Cons

Really don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RGI
Roxana Georgiana Ionita

Information Technology and Services, 500+ employees

More than a year

5.0

“fast transfers, low fees”

Pros

Whenever I need to receive payment for freelance work, I usually go with PayPal. It feels secure, the fees are reasonable and the money reaches my Romanian bank account within about 3 days. That makes it a really solid option. It's also widely accepted by many online stores so I can use the balance for shopping as well.

Cons

Even with all that, there are still plenty of online shopping sites that don't accept PayPal. It really deserves to be available on more websites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9