PayPal Software Reviews

“Well-structured interface”

Pros

Sending money with it has been really convenient because the interface is well structured. I can send and receive money with friends and family from the same app without any hassle.

Cons

payments sometimes pull from my bank account instead of my PayPal balance. You have to change that setting before sending money and it is not very user-friendly to figure out.

“protection against scams”

Pros

PayPal has been one of those platforms I trust because it feels secure and reliable. It gives me peace of mind knowing there's protection against scams and fraudulent purchases. The app is also simple and user-friendly so it doesn't take much effort to locate the right person and send a payment. Being able to both send money and request it is another big plus since it makes handling transactions fast and convenient.

Cons

I do wish that more people still used PayPal because it sometimes seems less popular with younger users now. I'd also enjoy having more personalization options like adding emojis or short notes to payments the way some other peer-to-peer apps allow. Another feature I've liked on competing platforms is the ability to see friends' transaction activity since it adds a more social and fun element. On top of that, the frequent ads inside the app can be distracting and make the overall experience feel less enjoyable.

“Provides high level service”

Pros

Running a small business it has really helped me handle invoicing while keeping track of expenses and revenue. It removes the uncertainty around getting paid and knowing exactly what payments are coming into my business. Since I care a lot about delivering a polished, white-glove experience, this platform also helps my clients enjoy that same high level of service.

Cons

Honestly I can't really point to anything I dislike the least about it. The platform has continued to improve over time and it has become a trusted service for both banks and businesses.

“Helps avoid extra surcharge”

Pros

Using it can help avoid the extra surcharge that sometimes gets added to card payments. If a vendor accepts PayPal in their checkout process, those additional charges usually do not apply. I noticed this when booking a flight ticket on the Singapore Airlines website. It also gives an added layer of protection for online purchases which makes paying feel more secure.

Cons

PayPal login does not always seem compatible with some phones and browsers. I could be mistaken since this mainly happens on my phone. Another limitation is that not every vendor supports PayPal yet and that can be frustrating.

“It keeps improving”

Pros

It has been really helpful for both me and my team. The platform is very user-friendly and the site always feels customer-focused. When it comes to fees for sending or receiving money, I find PayPal's rates quite reasonable since they are cheaper than many other platforms. They also keep improving the service with frequent updates and those updates are communicated clearly through the support team. Another feature that has been very useful for us is the option to send invoices and request payments from clients.

Cons

they often place funds on hold or block accounts without a clear reason. That can be very frustrating especially when the money is needed urgently.

“ability to request refunds”

Pros

Payment processing is very fast and being able to request refunds is a big plus. It also works well with banks and cards from different countries which makes it really convenient for international use.

Cons

Some transfers come with high fees. It also feels limited in certain countries because there are few features like cards, direct ATM cash withdrawals and better options for paying straight from the digital wallet.

“Consistently helpful support”

Pros

It works really well for invoicing and it also handles expense management very efficiently. The platform is simple to use which makes everyday tasks much easier. Another thing I appreciate is the customer support team because they have been consistently helpful.

Cons

Transaction fees can be quite high at times. I have also run into too many bugs which can be frustrating. On top of that, the conversion rates for some currencies are not very good and overall, PayPal can feel pretty expensive.

“centralized wallet”

Pros

It is quite easy to use. It gives you one centralized wallet where you can keep multiple payment methods and use them on any site that supports PayPal. You can also keep funds in your PayPal balance by adding money, receiving payments from other users and then either transferring that balance wherever you need or using it again for future purchases. The buyer protection is another strong point and having the option to split payments is really useful. For online store owners, integrating PayPal as a payment gateway is also something that can be done quickly.

Cons

For online store owners, the payment gateway fees are fairly high compared with other available options. On top of that, the few times I reached out to customer support, the response time was not very fast.

“Flexible analysis features”

Pros

It works extremely well as a payment system for connecting with ecommerce websites and the reporting and analysis features are also very flexible.

Cons

It still is not supported on every ecommerce site so I end up having to enter my card details directly with many suppliers.

“great job with international transactions”

Pros

Sending and receiving payments feels really simple and I appreciate how widely accepted it is. It also does a solid job with international transactions which makes it very convenient to use.

Cons

The fees are a little on the high side. It is not a major problem but transferring the money into your account can sometimes take a while.

“Rapid billing for partners”

Pros

Having the invoicing feature has been crucial for billing our international insurance partners quickly when we need to evacuate people to medical facilities. It helps us send invoices fast so payments can be collected as soon as possible.

Cons

Cross-border payment transaction fees are quite high and the interface changes often enough that it can confuse staff especially when they are handling an emergency case.

“Instant payments anytime”

Pros

Being able to send payments instantly through the mobile app means I never have to keep a driver waiting even on weekends.

Cons

Transaction fees are pretty high for business accounts and the unexpected security freezes can lock up funds without any warning.

“Quick Checkout”

Pros

I appreciate how many online stores accept it. Checkout is much quicker because I do not have to enter my card information every single time. The buyer protection is also a big plus and makes me feel much more comfortable when purchasing from newer or smaller websites.

Cons

The transaction fees and currency conversion charges can get pretty expensive especially when making international payments. On top of that, customer support is not always easy to reach. When I ran into a login problem, it took far longer than I expected to get an actual person on the phone to assist me.

“no bugs or issues”

Pros

PayPal keeps things simple and user-friendly which makes sending payments really simple. The app also runs without bugs or other issues so it has been dependable to use.

Cons

Getting support from an actual person is frustrating because it is hard to reach anyone beyond the automated system. Instead of properly looking into the issue, they just send automatic emails.

“essential for our business”

Pros

This has been a solid fit for our business needs especially for receiving donations, handling pay-outs and submitting bulk uploads. The reporting tools are genuinely useful for checking transaction details, pulling data and monitoring activity in real time. I also reached out to customer support recently for help setting up bulk payments for a project and they were very helpful. In the end, it worked well and gave us good value for money especially since it was a more affordable option than using a bank.

Cons

Even though the customer support was very good, getting the bulk payment setup in place for our time-sensitive project took longer than expected and made us worry we might miss our deadline. The whole process felt quite drawn out and complex although we did eventually get the result we needed.

“Saves me a lot of effort”

Pros

Getting paid for my monthly retainers through it has been a big help because it saves me from having to chase invoices every single month. It only needed an initial setup and after that the money lands in my account on the 1st.

Cons

It's user policy feels completely unclear. I've used it and received thousands in payments but then out of nowhere one payment gets held for weeks without any clear or sufficient explanation.

“less competitive now”

Pros

It has been a dependable and secure option for sending money. That said, the features and overall functionality now feel less competitive compared with Venmo, Stripe and other online payment apps that are more user-friendly and simpler to use.

Cons

What really bothers me is how prominently they push their credit card line and offers. It comes across like a giant marketing play and it makes it harder than it should be to find and view your actual payment.

“Connects directly to my bank account”

Pros

This tool is simple to use and accepted almost everywhere. Sending and receiving money happens quickly and being able to connect it directly to my bank account or card makes everything more convenient. It works really well for online shopping and I feel safer since I don't have to give my card information to every site.

Cons

The fee structure can be a bit hard to understand especially for instant transfers or business-related payments. From time to time, payments get flagged or put on hold which is frustrating and customer support is not always as quick or helpful as I'd want when something goes wrong.

“Easy to create invoices”

Pros

Sending and receiving money worldwide with it has been really convenient. Creating invoices is simple and it works very well for expense management too. Task tracking is also handled nicely which makes day-to-day use even better.

Cons

The transaction fees are quite high which is frustrating. Another issue is that accounts can get banned without any clear or reasonable explanation. On top of that, customer support is usually slow when it comes to resolving problems.

“Simple installation”

Pros

Getting it set up was simple and once it was in place, it worked reliably without any problems. It's such a widely used payment platform that most customers already know it well and a lot of them have accounts which makes checkout much more convenient. Security, notifications, refunds and reporting are all built in and everything functions the way you expect.

Cons

PayPal's fees are higher than a lot of other options and that becomes more noticeable when you're processing higher-value payments or larger transaction volumes especially with currency conversion added in. Withdrawing funds can take a few days unless you're willing to pay extra fees to speed it up.