Regina B.
Events Services, 1-10 employees
“Quick invoicing for fashion sales”
Pros
Its nice being able to send invoices quickly for my fashion sales and then ship the items as soon as payment comes through.
Cons
the invoice doesn't display images of the items being sold.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Riley R.
Legal Services, 500+ employees
“efficient money transfers to friends”
Pros
Sending money to friends, family and even coworkers through this app is a convenient and efficient process. I end up using it almost every day for exactly that.
Cons
A few bugs still haven't been resolved and some screens in the app can take longer than they should to fully load.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Kira J.
Marketing and Advertising, 1-10 employees
“Common vendor payment choice”
Pros
It's nice having this as a widely accepted payment option with vendors especially when I'd rather not enter all of my information on my phone.
Cons
I'm not a fan of being sent to a separate login screen just to complete a payment.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Denise K.
Hospitality, 1-10 employees
“Worth the money”
Pros
Using it has been well worth the money. The customer support is fantastic, invoicing is simple to handle and keeping track of all transactions is very simple.
Cons
Honestly there is nothing I dislike about PayPal. I have never run into any issues with it so I really do not have any negatives to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Desiree G.
Health, Wellness and Fitness, 51-100 employees
“Paypal card perks”
Pros
the PayPal debit card has been a really positive experience. If you set up direct deposit with it, you can receive your paycheck up to 2 days early which is a nice bonus. Customer support was also incredibly helpful and got my money back very quickly after I was scammed.
Cons
It seems to be becoming easier for scammers to take advantage of. I have been targeted a couple of times and still have no idea how they managed to do it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zakaryae E.
Accounting, 101-500 employees
“transparent payments”
Pros
Payments are transparent and efficient. It feels secure and not like a scam at all. I've already used it several times and never ran into any blocks or problems.
Cons
The money transfer time could be improved. If payments were completed within 24 hours, that would be really excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BRITTANY P.
Retail, 1-10 employees
“Cash back that adds up”
Pros
Getting cash back in the category I choose is one of the best parts. I use the fuel option and within a week I can earn enough through the rewards program to cover about half a tank of gas for free.
Cons
There are no issues with it. It's been an excellent banking app and I've been using it for more than 10 years now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 1-10 employees
“Worldwide payments convenience”
Pros
As one of the first apps to offer it, this made online payments across the web much more convenient and hassle-free.
Cons
High international fees were a downside. Since I travel abroad a lot, I ended up using another app as well to save some money.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Joshua L.
Retail, 500+ employees
“fairly priced”
Pros
Sending and receiving money feels very secure, invoicing is fast and the software has been trouble-free for me. It's also affordable which makes it even better.
Cons
The only downside is waiting a few days for the money to come through but I'm okay with that since it helps avoid an extra fee. It's not a major trade-off for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liya M.
Medical Devices, 1-10 employees
“Paypal setup in minutes”
Pros
It feels very user-friendly from the start. Getting the account set up and verified was quick and painless and it took me under three minutes. It's a trusted, well-known platform and being able to link my debit card to the account makes it even more convenient.
Cons
I can't point to much that I dislike about it. It's simple to use and even the FAQ section is laid out in a way that's very easy to navigate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan J.
Accounting, 1-10 employees
“Instant eBay updates”
Pros
I really enjoyed how the money in the account shows up right away whenever I'm checking out an item on eBay. That instant update made the whole purchase process feel really convenient.
Cons
The only part that bothered me was how long it took for the card to arrive in the mail. I'm still not sure why there was a delay but it ended up taking about 10 days after I signed up before I received it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Oliver R.
Design, 1-10 employees
“accepted as a payment option everywhere”
Pros
A really secure way to handle money, send payments and receive them too. It's accepted on most websites as a payment option and I can connect it to multiple cards without any trouble.
Cons
There isn't much to complain about with how I use it. The only thing that can get a little frustrating is the number of verification steps sometimes even though I understand it's there for security.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Emily B.
Hospital & Health Care, 101-500 employees
“Great for non-tech users”
Pros
Using the app feels simple and the security has been solid. I've never had any issues with my PayPal account being hacked.
Cons
I like everything about it. It's also very user-friendly especially for people who aren't very tech-savvy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael A.
Warehousing, 51-100 employees
“Broadly supported”
Pros
One thing that really works in its favor is how many places accept it. It has made paying for things much more convenient overall and it also feels extremely secure.
Cons
Using it can make people more vulnerable to scams or fraud. I have also had PayPal place holds on my account at times when it did not seem necessary.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Luke T.
Oil & Energy, 11-50 employees
“practical for business payments”
Pros
Really useful for sending money to other accounts. It works well for transfers to friends and family and it's also practical for business payments.
Cons
There are times when payments take a bit longer to go through and in those situations transferring money straight through your bank can be faster and more convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shenella S.
Real Estate, 51-100 employees
“One-stop shop for payments”
Pros
Everything about it feels very simple to use and it works as a one-stop place for handling payments. It saves your details so you do not have to enter the same information every time and it feels very secure. Setting up an account costs nothing and the customer support team is very quick to respond and helpful when needed.
Cons
The account has certain limitations that can delay purchases when it locks you out. There are also times when accounts get suspended and getting access restored can take quite a while.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex T.
Computer Games, 11-50 employees
“Paypal works every time”
Pros
It makes it really simple to both receive and send payments. It also makes buying things online very convenient.
Cons
I haven't run into any problems with it at all. It has handled every situation I've needed it for and it's very simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jess A.
Design, 1-10 employees
“Keeps me safe from scammers”
Pros
Paying through it gives me a stronger sense of security because it helps keep my bank information away from scammers and questionable vendors.
Cons
Getting everything set up felt a little complex to me. I also understand that most customers do not usually use this as a common payment method.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas V.
Market Research, 51-100 employees
“worth every penny”
Pros
You really get solid value for the money with this. The customer support has been very helpful and the service as a whole is simple to use.
Cons
Even though PayPal works really well from a consumer standpoint, it would be even better if the service fees were a bit lower.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Renee S.
Leisure, Travel & Tourism, 1-10 employees
“Weak dispute help”
Pros
Getting the account set up is pretty simple and once it's ready, you can use it in a huge number of places.
Cons
When a payment dispute comes up, they usually seem to lean more toward the seller than the buyer. I've gone through a few disputes and not many were decided in my favor even when I had proof that the seller was at fault.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6