PayPal Software Reviews

“solid banking option for small business”

Pros

PayPal has been a really solid banking option for my small business. The platform is simple to use, I can handle everything right from my phone and it makes invoicing customers and keeping track of expenses very convenient.

Cons

it relies on having a Wi-Fi connection and that is not always available when I am out meeting customers or working events.

“No delays”

Pros

Sending and receiving money feels really simple and I honestly enjoy using it. Transactions go through without delays, there are no fees and everything works out very smoothly.

Cons

Accounts can suddenly get frozen or limited without much explanation and the funds may stay locked for a long time which seriously affects business cash flow. Customer support is also a weak point since resolving disputes or getting in touch with someone truly helpful can be very difficult. On top of that, the dispute process often seems to lean in favor of the buyer which can leave sellers losing both their product and their payment especially in fraud-related situations. The transaction fees are also quite high and the extra currency conversion charges on international payments make things even harder for freelancers and small businesses.

“Buyer and seller protection rocks”

Pros

Having both seller and buyer protection is a big plus and the cash back is a nice bonus. Setting up bills is simple too and honestly there are just so many things about it that work really well.

Cons

I really don't have any complaints about it. It's very user-friendly, offers plenty of options and everything about it has been positive for me.

“Nice payment option for donations”

Pros

PayPal works well for us as a payment option for charitable donations. It helps us keep track of donor activity, send receipts and properly reconcile transactions into our main account. The platform is simple to use and when we need assistance, the support team is responsive.

Cons

At times the verification or security certification process can be a little challenging although it usually gets sorted out fairly quickly. The downside is that it can occasionally slow down when funds are received.

“great for tracking tasks”

Pros

It has been really convenient for sending and receiving money, checking out during online purchases and having buyer or seller protection when needed. It's simple to use, helpful for tracking tasks, offers good value for the money and the customer support has been useful overall.

Cons

customer support sometimes takes long to respond. Account holds or delays during verification can also be frustrating and the transaction fees could be better.

“instant payments worldwide”

Pros

Getting paid through one platform from almost anywhere in the world is really convenient. If I sell something to someone overseas, I can receive the payment right away through PayPal.

Cons

It still is not available in some countries and that can create problems when trying to receive money from customers in those places.

“easy to audit”

Pros

It gives us a simple way to collect money from donors and vendors and the reporting is clear, transparent and easy to audit.

Cons

The fees run a bit higher than what we would pay with in-house processing and paying a vendor through PayPal does not always carry the strongest professional image but neither of those is really a major downside.

“one-click checkout saves time”

Pros

This tool has been fantastic to use because it feels secure, convenient and accepted almost everywhere. The part I appreciate most is the buyer protection in case something goes wrong, along with the one-click checkout that saves time and the instant payment processing that gives me access to money right away when I need it.

Cons

The downsides are mostly the fees which can build up fast-especially the 3-4% currency conversion markup on international transactions, the 1.75% instant transfer fee and the dispute charges that sellers have to deal with.

“Paypal works in seconds”

Pros

Its so easy to use and I can finish what I need in just a few seconds. If I ever need help, customer support responds quickly and is very helpful.

Cons

I can't think of any real downsides with it. Once in a while there may be a slight connection delay but it's not something that happens often.

“Polished design”

Pros

Sending and receiving money through it is one of the things I enjoy most because it happens quickly and without much hassle. The app's overall design also looks polished and appealing.

Cons

When I make sales on resale platforms like Depop, the payout can take a long time to come through after the sale is completed.

“Totally worth it”

Pros

PayPal is something I use pretty regularly. A lot of people already have it and it makes sending or receiving money really simple so it feels well worth the time and cost to keep using.

Cons

having to go in and manually "accept" the money bothers me. I'd rather it just be deposited automatically without any extra step.

“Reliable performance”

Pros

Using PayPal for international payments has been really convenient and dependable. The interface is simple, transactions go through quickly and it works consistently across different websites and currencies.

Cons

The fees with PayPal feel fairly high particularly for international transactions and currency conversion. It would be better if the pricing were lower and more transparent.

“Safe and user-friendly payments”

Pros

It has been a solid choice for me because it's a trusted, well-known platform that feels secure and simple to use. I also appreciate that the fees don't feel excessive and it makes it really convenient to keep track of my purchases and expenses with accessible records.

Cons

Honestly I don't have any complaints. I've been using it for a few years now and there really isn't anything I dislike about it.

“Terrible payout hold”

Pros

Nothing positive to mention here.

Cons

Absolutely awful experience, stay away. I joined as a business seller after years with competing platforms and decided to give this one a try. After several precautionary account blocks and repeated document requests which I understood since they needed to verify us for a few days, they then deliberately decided to hold the money for 21 days. The worst part is they never warned us beforehand, only after they had already collected the payment.

“uncomplicated set up”

Pros

Online payments have been very simple with this. The setup was quick, the payment installation went in without any problems and it covers one of the most requested alternative payment methods.

Cons

Nothing worth pointing out as a downside. As a non-profit with more than 5,000 members, we needed one of the simplest online payment options available.

“Flexible and worth every penny”

Pros

It offers really solid value for the price and the flexible customization makes the whole experience feel practical, smooth and genuinely useful.

Cons

Every now and then, backend issues cause things to slow down which can be frustrating when I need everything to run without interruptions.

“Worst support and constant bugs”

Pros

Being able to access the app from anywhere is a nice feature when it actually works. Sending and receiving money with it is free which is helpful.

Cons

It has the worst customer service I have ever dealt with in my life. The app is also full of bugs and ongoing issues that often make it unusable.

“all payments in one place”

Pros

It takes care of several of my payments and the biggest advantage is having everything processed through a single platform.

Cons

I haven't run into any real issues so it's genuinely hard to point out any faults right now. If that changes, I'll come back and leave another review.

“Terrible fraud claim handling”

Pros

I've been with them for many years and until this happened, everything had been fine.

Cons

Things fell apart completely when I had to deal with a fraudulent claim. They dragged the process out for months, telling me the claim was being handled. Then whenever I called, I'd hear that the claim had been denied but that they were reopening another one. In the end, they just told me there was nothing they could do and that I should talk to my bank. It was honestly the worst customer service I've ever dealt with.

“Simple for new users”

Pros

I find it easy to handle. Sending and receiving money is quick, secure and very simple even if you're new to it. The interface feels user-friendly and transactions go through fast without any unnecessary hassle.

Cons

Im not happy with the debit card. At times it has limitations when used with certain merchants.