Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JJ

Jamilia J.

Fine Art, 11-50 employees

5.0
December 2025

Paypal keeps payments organized

Pros

Having clear records of both the money I send and the money I receive is really helpful. I use PayPal to pay my rent and it also works well for setting money aside for savings.

Cons

I've used PayPal for years and it continues to be a reliable way to keep track of my bill payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DM

Danielle M.

Hospital & Health Care, 51-100 employees

5.0
December 2025

User friendly interface

Pros

It has been great overall. The interface is user-friendly so sending money, paying bills and keeping track of transactions is simple.

Cons

One thing I've noticed is that transactions can be a bit slow at times. Moving funds to a bank account can take longer than expected and is sometimes pretty noticeable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SR

Simonetta R.

Individual & Family Services, 1-10 employees

5.0
December 2025

Multiple accounts in one place

Pros

Being able to pay online quickly and conveniently, while also linking multiple accounts in one place, is really useful.

Cons

I honestly haven't noticed any downsides. It's very convenient, fast and the security levels feel genuinely high.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CM

Cedric M.

E-Learning, 1-10 employees

5.0
December 2025

easy navigation

Pros

It has been a really positive experience because the app is user-friendly and makes sending and receiving invoices much simpler. It's very convenient to have everything in one place especially when I need to track payments and stay on top of my finances. The layout is user-friendly so moving through the platform feels natural and I can handle transactions quickly and efficiently without any trouble.

Cons

One area that could definitely be improved is the fee structure since it can feel expensive at times and a bit confusing to understand.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JW

Jeffrey W.

Construction, 1-10 employees

5.0
December 2025

Fast and secure payments

Pros

It made sending and receiving money feel secure and simple. The platform works quickly and is very convenient to use.

Cons

There are occasional delays or holds on funds. That could really slow things down especially when I needed to access my money right away. Some of the fees also seemed a little too high for smaller transactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

CV

Connor V.

Utilities, 51-100 employees

5.0
December 2025

Secure payments with confidence

Pros

Using it makes online payments feel much safer especially on websites I have never bought from before. It also gives me a lot more confidence when I'm purchasing items from other countries.

Cons

This is not really a bad thing but the security is so strict that when I've forgotten my password, getting back into my account has taken a lot of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YP

Yolanda P.

Education Management, 1-10 employees

5.0
December 2025

customer service stands out

Pros

The platform is simple to use. Their customer support line has also been very helpful and it does a nice job of keeping things organized. On top of that, they offer other ways to save and transfer money which makes it even more useful.

Cons

PayPal connects directly to your bank account. If your PayPal balance does not have enough money for a purchase, the system will automatically check your other linked funding sources to complete the payment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Annie M.

Health, Wellness and Fitness, 101-500 employees

5.0
December 2025

good service

Pros

Making payments online with it is really convenient and the app/site feels secure and reliable. The customer service has also been excellent and whenever I've had concerns, I've been able to get in touch and sort them out quickly without much hassle.

Cons

some websites still don't support it. Since I use it often for transactions, it's annoying when it isn't available as a payment option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CL

Clarice L.

Airlines/ Aviation, 51-100 employees

4.0
December 2025

Great value and simple invoicing

Pros

PayPal gives solid value for the price. The platform is fairly simple to use and creating invoices doesn't take much effort.

Cons

Customer support can be pretty slow when you report bugs or other issues. The customization and expense management areas also take some getting used to since they aren't the most user-friendly parts of the system.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A

Anonymous

Cosmetics, 1-10 employees

5.0
December 2025

No drawbacks

Pros

Sending money through it has been really simple, whether I'm paying for purchases or using the friends and family option. Everything feels simple and convenient to use.

Cons

Theres are no drawbacks. I haven't run into any problems while using the service and customer support has been very helpful anytime I've needed to contact them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP

Amélie P.

Management Consulting, 1-10 employees

5.0
December 2025

Lets me set up a wallet for planned purchases

Pros

Really secure and simple to use. PayPal lets me pay online, send money and set up a wallet for planned purchases.

Cons

I honestly haven't run into any real downside while using it. It's actually simpler to keep track of purchases and subscriptions here than in my bank's app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BE

Braya E.

Accounting, 1-10 employees

5.0
December 2025

My money stays protected

Pros

It has been really convenient to use. Sending money to someone and receiving payments from others is simple and the whole platform feels secure while still being very user-friendly.

Cons

Every now and then I run into an error when trying to send a payment. Refunds can also take longer than expected to come through sometimes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Research, 1-10 employees

4.0
December 2025

simple money transfers

Pros

Using this application feels simple and hassle-free. It makes transferring and saving money much simpler and the fact that it can be used at no cost and without too much verification or authentication makes it very user-friendly.

Cons

It works well for me overall but I still cannot use it on every website for payments and receiving money the way I can with bank cards and local payment options.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

EC

Eleanor C.

Hospitality, 1-10 employees

4.0
December 2025

Sending money feels effortless

Pros

Sending and receiving money online with it is about as simple as it gets. Being able to transfer money using just an email address makes the whole process really user friendly.

Cons

The only trouble I've had with it came up when I needed to complete a verification step to receive a large payment. It was pretty confusing, the online instructions were not very clear and calling customer service did not end up being very helpful either.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MB

Michele B.

Insurance, 51-100 employees

5.0
December 2025

Payments straight from my bank

Pros

Paying with it without needing my debit card has been really convenient. The money comes straight from my bank account and I also appreciate that they step in to help if there's ever a dispute over a charge.

Cons

I didn't face any problems with it. They've consistently been helpful and simple to use and I plan to keep using them in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Chelsea S.

Construction, 51-100 employees

5.0
December 2025

easy access from phone

Pros

Its easy to use and having it available on my phone at all times makes it really convenient. The added security it provides is something I really appreciate because it gives me more peace of mind.

Cons

I just wish they had introduced the pay-in-three option earlier since it is incredibly convenient. It would also be better if the app sent push notifications whenever transactions are completed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KM

Kim M.

Child Day Care Services, 500+ employees

5.0
December 2025

Love it

Pros

I love using this software. The platform feels user-friendly, secure and convenient for managing both personal and business transactions. Payments usually go through quickly and the buyer and seller protections add extra peace of mind.

Cons

Customer support can be a little slow to respond at times but once you get in touch with someone, the representatives are helpful and know what they're doing. Even with that, PayPal still feels like a dependable choice for online payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

DB

Dave B.

Photography, 1-10 employees

5.0
December 2025

Wonderful online payment service

Pros

It's still a solid online payment service and a lot of people recognize and trust it. It's one of those brands that has basically become a symbol of safe online payments.

Cons

Every often I ran into a few glitches with the addresses saved on the account but those issues seem to have been sorted out now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CU

Chidubem U.

Health, Wellness and Fitness, 1-10 employees

5.0
December 2025

Effective for expense management

Pros

I really appreciate how fast the transactions are and how simple the platform is to use. It also helps a lot with managing expenses in an effective way.

Cons

Customer support can be a bit slow to respond at times. I also noticed a few lags and minor issues some time ago though nothing too serious.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MT

Monica T.

Apparel & Fashion, 1-10 employees

5.0
December 2025

cool transaction tracking features

Pros

There are plenty of useful ways to pay and receive money. As a business owner, the transaction tracking features are really helpful and I also love the split-a-bill option.

Cons

Transactions can take a little while to appear and it does lag sometimes though they do eventually show up. I'd also like it to display the exact time of the charge.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10