Jamilia J.
Fine Art, 11-50 employees
“Paypal keeps payments organized”
Pros
Having clear records of both the money I send and the money I receive is really helpful. I use PayPal to pay my rent and it also works well for setting money aside for savings.
Cons
I've used PayPal for years and it continues to be a reliable way to keep track of my bill payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danielle M.
Hospital & Health Care, 51-100 employees
“User friendly interface”
Pros
It has been great overall. The interface is user-friendly so sending money, paying bills and keeping track of transactions is simple.
Cons
One thing I've noticed is that transactions can be a bit slow at times. Moving funds to a bank account can take longer than expected and is sometimes pretty noticeable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Simonetta R.
Individual & Family Services, 1-10 employees
“Multiple accounts in one place”
Pros
Being able to pay online quickly and conveniently, while also linking multiple accounts in one place, is really useful.
Cons
I honestly haven't noticed any downsides. It's very convenient, fast and the security levels feel genuinely high.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cedric M.
E-Learning, 1-10 employees
“easy navigation”
Pros
It has been a really positive experience because the app is user-friendly and makes sending and receiving invoices much simpler. It's very convenient to have everything in one place especially when I need to track payments and stay on top of my finances. The layout is user-friendly so moving through the platform feels natural and I can handle transactions quickly and efficiently without any trouble.
Cons
One area that could definitely be improved is the fee structure since it can feel expensive at times and a bit confusing to understand.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jeffrey W.
Construction, 1-10 employees
“Fast and secure payments”
Pros
It made sending and receiving money feel secure and simple. The platform works quickly and is very convenient to use.
Cons
There are occasional delays or holds on funds. That could really slow things down especially when I needed to access my money right away. Some of the fees also seemed a little too high for smaller transactions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Connor V.
Utilities, 51-100 employees
“Secure payments with confidence”
Pros
Using it makes online payments feel much safer especially on websites I have never bought from before. It also gives me a lot more confidence when I'm purchasing items from other countries.
Cons
This is not really a bad thing but the security is so strict that when I've forgotten my password, getting back into my account has taken a lot of time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yolanda P.
Education Management, 1-10 employees
“customer service stands out”
Pros
The platform is simple to use. Their customer support line has also been very helpful and it does a nice job of keeping things organized. On top of that, they offer other ways to save and transfer money which makes it even more useful.
Cons
PayPal connects directly to your bank account. If your PayPal balance does not have enough money for a purchase, the system will automatically check your other linked funding sources to complete the payment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annie M.
Health, Wellness and Fitness, 101-500 employees
“good service”
Pros
Making payments online with it is really convenient and the app/site feels secure and reliable. The customer service has also been excellent and whenever I've had concerns, I've been able to get in touch and sort them out quickly without much hassle.
Cons
some websites still don't support it. Since I use it often for transactions, it's annoying when it isn't available as a payment option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Clarice L.
Airlines/ Aviation, 51-100 employees
“Great value and simple invoicing”
Pros
PayPal gives solid value for the price. The platform is fairly simple to use and creating invoices doesn't take much effort.
Cons
Customer support can be pretty slow when you report bugs or other issues. The customization and expense management areas also take some getting used to since they aren't the most user-friendly parts of the system.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Anonymous
Cosmetics, 1-10 employees
“No drawbacks”
Pros
Sending money through it has been really simple, whether I'm paying for purchases or using the friends and family option. Everything feels simple and convenient to use.
Cons
Theres are no drawbacks. I haven't run into any problems while using the service and customer support has been very helpful anytime I've needed to contact them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amélie P.
Management Consulting, 1-10 employees
“Lets me set up a wallet for planned purchases”
Pros
Really secure and simple to use. PayPal lets me pay online, send money and set up a wallet for planned purchases.
Cons
I honestly haven't run into any real downside while using it. It's actually simpler to keep track of purchases and subscriptions here than in my bank's app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Braya E.
Accounting, 1-10 employees
“My money stays protected”
Pros
It has been really convenient to use. Sending money to someone and receiving payments from others is simple and the whole platform feels secure while still being very user-friendly.
Cons
Every now and then I run into an error when trying to send a payment. Refunds can also take longer than expected to come through sometimes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Research, 1-10 employees
“simple money transfers”
Pros
Using this application feels simple and hassle-free. It makes transferring and saving money much simpler and the fact that it can be used at no cost and without too much verification or authentication makes it very user-friendly.
Cons
It works well for me overall but I still cannot use it on every website for payments and receiving money the way I can with bank cards and local payment options.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Eleanor C.
Hospitality, 1-10 employees
“Sending money feels effortless”
Pros
Sending and receiving money online with it is about as simple as it gets. Being able to transfer money using just an email address makes the whole process really user friendly.
Cons
The only trouble I've had with it came up when I needed to complete a verification step to receive a large payment. It was pretty confusing, the online instructions were not very clear and calling customer service did not end up being very helpful either.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Michele B.
Insurance, 51-100 employees
“Payments straight from my bank”
Pros
Paying with it without needing my debit card has been really convenient. The money comes straight from my bank account and I also appreciate that they step in to help if there's ever a dispute over a charge.
Cons
I didn't face any problems with it. They've consistently been helpful and simple to use and I plan to keep using them in the future.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelsea S.
Construction, 51-100 employees
“easy access from phone”
Pros
Its easy to use and having it available on my phone at all times makes it really convenient. The added security it provides is something I really appreciate because it gives me more peace of mind.
Cons
I just wish they had introduced the pay-in-three option earlier since it is incredibly convenient. It would also be better if the app sent push notifications whenever transactions are completed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim M.
Child Day Care Services, 500+ employees
“Love it”
Pros
I love using this software. The platform feels user-friendly, secure and convenient for managing both personal and business transactions. Payments usually go through quickly and the buyer and seller protections add extra peace of mind.
Cons
Customer support can be a little slow to respond at times but once you get in touch with someone, the representatives are helpful and know what they're doing. Even with that, PayPal still feels like a dependable choice for online payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Dave B.
Photography, 1-10 employees
“Wonderful online payment service”
Pros
It's still a solid online payment service and a lot of people recognize and trust it. It's one of those brands that has basically become a symbol of safe online payments.
Cons
Every often I ran into a few glitches with the addresses saved on the account but those issues seem to have been sorted out now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chidubem U.
Health, Wellness and Fitness, 1-10 employees
“Effective for expense management”
Pros
I really appreciate how fast the transactions are and how simple the platform is to use. It also helps a lot with managing expenses in an effective way.
Cons
Customer support can be a bit slow to respond at times. I also noticed a few lags and minor issues some time ago though nothing too serious.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Monica T.
Apparel & Fashion, 1-10 employees
“cool transaction tracking features”
Pros
There are plenty of useful ways to pay and receive money. As a business owner, the transaction tracking features are really helpful and I also love the split-a-bill option.
Cons
Transactions can take a little while to appear and it does lag sometimes though they do eventually show up. I'd also like it to display the exact time of the charge.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10