PayPal Software Reviews

“has been around for a long time”

Pros

Compared with a lot of newer apps, it has been around for a long time and that gives me confidence in it. I've never run into any issues with it at all and it has consistently been simple to use.

Cons

Personally, I haven't had any trouble with it. The only downside is that some people still don't fully trust it so they may be hesitant to use it.

“Fast borderless transfers”

Pros

Sending and receiving money between PayPal accounts happens instantly and without any extra cost. It works well as a global payment option, supports borderless transactions in different currencies and the interface is very user-friendly to use.

Cons

I really do not have many complaints but they should be less quick to block user accounts. It would also help if their customer support team were more available whenever assistance is needed.

“awesome security”

Pros

Using it feels simple because it's accepted almost everywhere. Online transactions are quick and the security gives me confidence when sending or receiving money.

Cons

The fees can get pretty expensive especially for international payments or when converting to another currency. Reaching customer support is not always simple.

“Better payment options for artists”

Pros

Whether I'm selling my art online or taking payments in person, this tool gives me solid ways to get paid. It also has more advanced tools for business owners now which is a nice improvement compared to what it used to offer.

Cons

The cart feature feels outdated and really needs to be updated especially with so many competing platforms offering stronger options right now.

“Lovely cash back rewards”

Pros

Its simple to operate and I really appreciate that it gives points back when I shop with my PayPal debit card. The cash back rewards are a nice bonus too.

Cons

Transferring money to a personal bank account can take several days. It also charges interest when you borrow money.

“excellent billing solution”

Pros

It is an excellent billing and payment solution that can be integrated with almost any platform.

Cons

It still is not accepted as widely as Mastercard or Visa so at times people question how legitimate or trustworthy it is.

“Helpful invoicing tools”

Pros

The invoicing feature has been really useful and has helped me get paid many times. It's also very user-friendly.

Cons

Getting a response from customer support through the website or the app is frustratingly difficult. Most of the time, I end up having to call instead.

“Quick and simple payments”

Pros

it is still very simple and convenient. Every action is fast, direct and simple to complete.

Cons

Some online stores still do not accept it and you cannot use it in physical shops. There were also times when my preferred credit card was not accepted through PayPal.

“Free signup”

Pros

Getting started was simple since signing up doesn't cost anything and the platform gives you a lot of flexible payment options along with really solid protection for both buyers and sellers.

Cons

Trying to reach support can be frustrating at times because it may take a while to get a response and sometimes they just direct you back to the seller or buyer even when you've already gone down that path.

“Widespread adoption but weak support”

Pros

Because so many customers already use it, including it in our payment flow felt necessary. While we had a dedicated account contact, they were quick to respond and usually helped us work through implementation problems or answer questions about user distribution.

Cons

Things became frustrating when our account executive was reassigned without any notice. After PayPal suddenly stopped working, I ended up spending more than seven hours on the phone just trying to reach the right person who could actually dig into the bug and help resolve it.

“They keep adding new ways to pay”

Pros

I've been using it for many years and I still consider it an excellent online account. Over time, it has kept improving by adding new ways to pay and receive money. To me, PayPal remains the best service in its category. I often get payments on my account and have never run into any issues. On top of that, the security has always been very solid and I've never felt there was any real risk on that side.

Cons

Since it doesn't have any physical branches, it is a fully online account and that may lead some customers to feel more comfortable relying on a traditional bank instead.

“Layout makes sense”

Pros

Pretty easy to manage. Sending money, paying for things online and putting together invoices only takes a few minutes. The interface is clean and everything is laid out in a way that makes sense so I usually know exactly where to go without any confusion. Overall the pricing feels reasonable because the convenience generally balances out the occasional fees. Another thing I appreciate is how well PayPal connects with so many websites and apps which makes keeping up with purchases and expenses much more manageable.

Cons

Fees can be high especially for business payments you receive or when currency conversion is involved. Support also tends to be slow and sometimes it takes more than one try to get a clear response. I've noticed a few minor glitches too such as notifications showing up late or the app freezing once in a while. The invoicing feature does its job but it would be better with more customization particularly for branding. Expense tracking is fairly limited so I still have to handle some of it manually. On top of that, when PayPal puts a hold on funds, it becomes a hassle if you need access to that money right away.

“simple to get the hang of”

Pros

Getting the hang of this software was very quick and it makes expense management much easier by letting me review spending history and sort everything by category. Support has also been reliable. I sent in a ticket related to one of their marketing events and they got back to me within three days.

Cons

A few features seem to work only on certain platforms and the instructions are not very clear. For instance, when I tried to convert currency in the wallet through the app, I ran into problems and could only complete it on my laptop. I'm not sure whether that has been updated already since this happened around 2025/6.

“Paypal keeps finances in check”

Pros

After more than 10 years of using it, it's still one of my favorite financial apps. The layout is well organized and I really appreciate how it lets me manage my money with a much closer view of my finances and spending. Whenever I've run into a problem and reached out to customer support, they've always helped me out and resolved everything as thoroughly as possible. The overall functionality, along with the ability to monitor my expenses and financial activity more carefully, has been incredibly important for my financial situation. Another feature I really value is having the option to choose between a personal account and a business account. Each one comes with its own set of useful functions and that adds even more value to the app as a financial tool. Honestly I haven't come across another app that feels as complete as PayPal does.

Cons

Honestly there really isn't much I can say negatively about the PayPal app. I've used it consistently for more than 10 years and I fully expect to keep using it going forward.

“Plenty of customization options”

Pros

Payments go through really quickly and the fees stay pretty low which is a big plus. The app is simple to use and invoices and receipts show up fast without any hassle. Having customer support built directly into the app makes everything feel very user-friendly. It's also convenient to check how much money I've spent or received at a glance and I rarely run into bugs or problems. I also appreciate the customization options like adding friends and setting up repeat payments.

Cons

I'd like to see a daily summary instead of only a monthly one. That would make it much easier to track my finances in a more efficient way.

“patient support staff”

Pros

Making and receiving payments through it has been very convenient and I can do it securely without entering my credit card details every single time. On the few occasions I've run into problems with clients or providers, customer support has always been very attentive and quick to help.

Cons

There really aren't many customization options available. You can basically only upload your logo as a profile picture to give it some identity. Also even though the transaction fee is small, it starts to add up once you're processing a high number of payments.

“amazing interest-free payment plan”

Pros

It has been easy to operate and the security is one of the biggest reasons I keep using it. I don't have to share my credit card details or other financial information with the company I'm buying from which gives me a lot more peace of mind. I've also taken advantage of their deferred interest-free payment plan and that worked out really well for some of my bigger purchases.

Cons

I've been using it for the past few years and honestly, I haven't run into any problems with it that I can point out.

“Dependable service”

Pros

Sending money through it has been incredibly simple and that convenience is what I appreciate most. It has helped me keep my expenses organized and well managed and I can set up and customize payments the way I want. When I contacted customer service, my issue was handled without any trouble and got resolved quickly. On top of that, the app has been reliable every time I've used it and I haven't run into any bugs.

Cons

Honestly I do not really have anything negative to say about PayPal. I have not experienced any real problems, other than needing to contact customer support once because someone had not sent me the funds I was expecting.

“stay away from it”

Pros

This company advertises buyer protection in a misleading way. That protection really depends on how PayPal decides to classify the case so it feels like pure luck whether you are covered or not. I would not recommend it. From now on, I'll only be using my credit card instead since that also comes with protection.

Cons

When you try to report a problem, there are only 5 options to choose from. If your issue does not fit one of them, then you are simply out of luck. Customer service does not help solve the problem either.

“Terrible support”

Pros

Honestly there's nothing positive I can say. I used to trust this service but after they took all of my money, I completely lost faith in Psypal and would never consider using it again as a reliable service.

Cons

Customer support was terrible. It felt like outright theft. Someone can file a claim against a client and they hand over your money without even asking for proof. And as for appeals, forget it. They intentionally block clients from the resolution process right away so you don't even get a chance to appeal.