Joshua B.
Construction, 1-10 employees
“Useful banking features”
Pros
The banking features are really useful and being able to connect as many external bank accounts as needed made things especially convenient for the kind of work I do.
Cons
At the same time they feel far too intrusive and overly involved in your business, more than they should be in my opinion. I had both a business account and a personal account and they ended up shutting down my personal account because there were too many transactions in a short period. That was extremely inconvenient and really frustrating.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Johnathan S.
Information Technology and Services, 500+ employees
“excellent option for paying online”
Pros
It is clearly worth using, it's an excellent option for paying online and receiving payments too. I rarely need to contact customer support which is usually a good sign though I assume it's decent enough. It's also simple to use, set up and send invoices with.
Cons
The part that bothered me was the fees on international transactions. I also noticed that some UK websites added higher fees even on purchases under 15 pounds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Transportation/ Trucking/ Railroad, 51-100 employees
“Convenient routine transactions”
Pros
This platform makes online shopping and everyday transactions really convenient. It also works well for sending money and checking my personal transaction history is simple when I need to review past activity.
Cons
the menus and overall interface feel a bit cluttered and overly complicated especially when there's too much information or extra promotional content showing up on the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peiyuan T.
Banking, 500+ employees
“Helpful shipping label service”
Pros
Having this as a payment option is really convenient. It works well for eBay purchases and also for sending money directly to other people. The shipping label service is useful too and the 5 percent cashback deals are a nice bonus.
Cons
One thing to watch out for is online fraud especially emails that pretend to be from PayPal. You just have to stay careful about that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ALFREDO G.
Accounting, 1-10 employees
“Paypal has everything I need”
Pros
To start with, it is free and really simple to use. I've been using it for more than 10 years and I've never had a problem with payments. I plan to keep using it as long as possible. Having all of my accounts stored in one place is also a huge advantage.
Cons
I can't think of anything I dislike about PayPal. If anything, they could add more incentives but it already gives me everything I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alisha L.
Apparel & Fashion, 1-10 employees
“Can track shipments”
Pros
Sending money to family or paying for a purchase is really convenient with this service. Both the app and the website are simple to navigate. I also appreciate being able to pay for items, purchase shipping labels and track shipments all in one place.
Cons
I honestly do not have any suggestions for improvement. Everything I can think of, from searching for a client to buying a shipping label and transferring money, already feels up to standard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam C.
Information Technology and Services, 51-100 employees
“People trust it”
Pros
Using a payment platform people already know and trust really helps cut down checkout hesitation. Getting everything up and running was quick and the dashboard is simple for monitoring transactions and handling disputes. The buyer and seller protection features also add reassuring extra security.
Cons
transaction fees do feel relatively high compared with some newer payment processors. Account holds and review checks can be hard to predict and that can slow cash flow. There is also not much room for customization if you want a checkout experience that feels more tailored to your business.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Cammie K.
Wholesale, 11-50 employees
“Trusted and fast payments”
Pros
It has been excellent to use. I feel confident that my information stays protected and secure and I really appreciate how quickly it sends money.
Cons
The part that frustrates me is how long it can take to add money to my Paypal balance and for payments from a recurring bill to appear in my bank account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberlee C.
Hospital & Health Care, 51-100 employees
“prefer it over my bank”
Pros
This has been a fantastic experience. The protection they provide for my money is excellent and honestly, I feel more secure using PayPal than I do relying on my own bank.
Cons
only thing that bothers me is the fees. It's very convenient for people to send me money through PayPal but once it goes over a certain amount, I end up being charged a fee.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Theresa J.
E-Learning, 51-100 employees
“Centralized solution”
Pros
Using it is really convenient and I can use it in almost any place. I also appreciate that PayPal sends an email every time it's used which helps with fraud protection.
Cons
it only works online so I couldn't use it in places like on campus. Getting in touch with customer service for a refund was also a bit difficult. That said, I'm not sure if that has improved since it's been about two years since I last had to deal with that.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Sarah R.
Marketing and Advertising, 1-10 employees
“accept payments in any currency”
Pros
Being able to accept payments in any currency has been a big plus. It makes things much more convenient for clients since they can pay in whichever currency they prefer. The invoice tracking is also quick to use and the reminder feature helps a lot.
Cons
US payments cannot be transferred into a US bank account in Canada. Aside from that, it has been working really well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Public Relations and Communications, 1-10 employees
“Works on a wide range of sites”
Pros
It is accepted on a wide range of websites which makes it really convenient for online purchases. I also appreciate that it can be connected to a bank account and being able to use PayPal Credit is another helpful option.
Cons
There can be pretty high fees for customers when using PayPal if you run a business and it is not the best choice for larger transactions. Privacy can also be a concern at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Entertainment, 1-10 employees
“solid support”
Pros
It gives me peace of mind because it feels like my transactions are protected if something goes wrong. I had to contact support before over a fraud issue and after I sent the necessary proof, they helped me recover my money within a reasonable timeframe.
Cons
At times I hold off on using it for transactions because it can take a while for the payment to go through and for the funds to show up.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Kam F.
Construction, 1-10 employees
“Recurring charges and held funds”
Pros
There are plenty of billing options available and it's useful for sending money to individuals through PayPal for business transactions outside of a traditional bank.
Cons
They can allow recurring charges to go through without notifying you or getting your approval. I sent money to a vendor one time and when I tried to track it, I was told they could keep it on hold for as long as 6 months before releasing it. When I asked them to simply return the money instead, they refused to do that too. It turned into a very difficult situation and delayed my business process for more than a month.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Tyler g.
Non-Profit Organization Management, 11-50 employees
“Helpful support team”
Pros
Whenever bugs or issues come up, the customer support team is really dependable and does a lot to help. Those problems do happen from time to time but even with that, it is still a very solid platform.
Cons
The biggest struggle is usability. The interface can be confusing to figure out and using it the right way is difficult at times especially with some backend limitations getting in the way.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Becky R.
Music, 1-10 employees
“Professional invoices”
Pros
The professional-looking invoices and the way it keeps my money organized are a big plus. It's been really valuable and I've kept using it over the years.
Cons
While creating an invoice, the page sometimes reloads and I end up losing the information I entered. That's really frustrating and it actually pushed me to go back to doing a manual invoice at one point.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Haseeb V.
Import and Export, 1-10 employees
“Sending money made simple”
Pros
Sending and receiving money has always been really convenient with this. I've been using it for years to invoice customers and also move money around with family and it has worked out really well.
Cons
At times the interface feels a bit tedious to use. The UI especially on the mobile app, can be confusing now and then.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Florian R.
Logistics and Supply Chain, 500+ employees
“quick and widely accepted”
Pros
It keeps payments quick, secure and accepted on just about every site. It takes the hassle out of paying online and the buyer protection gives a lot of peace of mind for both personal use and business transactions.
Cons
The fees can get pretty expensive especially for business-related payments or when sending money internationally. On top of that, customer support can take a while to respond when there's an issue with your account.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Emma W.
Hospitality, 11-50 employees
“Clean dashboard and reporting”
Pros
Sending and receiving money is simple and the dashboard has a neat organized look. The interface feels clean and modern and the reporting features are simple to use.
Cons
The fees are a bit on the expensive side. Withdrawals can be slow to process and refunds usually take around 3 to 4 days.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
6
Aatiq H.
Information Technology and Services, 500+ employees
“highly customizable”
Pros
Handling payments and invoice transactions with this software feels very simple. It's completely safe and secure and it also gives you customization options based on what you need.
Cons
From everything I've seen, I haven't run into any issues with this software. I haven't noticed any real downside and it can be used without problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10