Ronald L.
Entertainment, 11-50 employees
“Paypal makes checkout faster”
Pros
Logging in is quick and whenever it's available, the checkout process becomes much more convenient. If PayPal is an option, I don't even need to grab my wallet.
Cons
I don't really have any complaints except that it asks whether I want to use PayPal Credit after every purchase. Aside from that, it's excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam d.
Chemicals, 500+ employees
“Our go-to for transactions”
Pros
It has always been my go-to because it's simple to use and lets me move money quickly and securely.
Cons
I am happy with it. It's convenient to use, feels secure and gives enough customization to make it work the way I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lindsey S.
Insurance, 11-50 employees
“Handy for freelancer payments”
Pros
We used it to pay a few freelancers who helped us produce content for our paid ads and the whole process was simple to manage.
Cons
There really were not any major downsides. The only minor inconvenience was that I also had a personal PayPal account so every now and then I would get signed into that one instead of my work account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Non-Profit Organization Management, 51-100 employees
“Easy to use”
Pros
Really simple to use and I've been using it for quite a while now. One thing I really enjoy is how fast it is to send and receive money.
Cons
Of course, I'm not a fan of the fees but that's pretty standard with most businesses. Other than that, I haven't had any problems with PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sanaa M.
Education Management, 51-100 employees
“plenty of financing options”
Pros
It feels like a secure payment platform and it comes with plenty of customer support, expense tracking tools and financing options. The mobile app is simple to use and I also appreciate being able to customize the settings.
Cons
Even with all that, it is still vulnerable to scammers who hack or imitate the site and pose as PayPal customer support from overseas, when they are actually trying to steal money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cody C.
Logistics and Supply Chain, 500+ employees
“Protection against fraud”
Pros
This tool works really well for moving money between different services when you'd rather not connect your bank account directly. It adds a layer of protection against fraud and whenever something goes wrong, PayPal is usually quick to step in and help resolve the problem.
Cons
If you do choose to link your bank account, transfers can sometimes take a bit longer to process since it's handled through an outside vendor.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel e.
Arts and Crafts, 11-50 employees
“extremley secure”
Pros
Paying with it is very simple and it feels extremley secure. The level of protection and security it offers is something very few other payment methods can really match.
Cons
There really isn't anything I dislike about it. If I had to mention something, it would be that not every system option is available on mobile.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie R.
Cosmetics, 1-10 employees
“Popular platform”
Pros
Using it feels very simple and it is a well-known option among mobile payment services. It makes collecting payments for product orders feel effortless.
Cons
There was not really anything I disliked but it did take a little time to get familiar with all the features and learn how to navigate it properly for business use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susie W.
Alternative Medicine, 51-100 employees
“friendly and patient team”
Pros
it has been really convenient because everything happens so quickly. I can move money from my bank account into my PayPal balance within seconds which saves me a lot of time. It also keeps all of my invoices organized right where I need them so managing payments is simple. When I had to contact customer support, they were calm, patient and genuinely helpful.
Cons
Honestly I have very little to complain about. Their service has been impressive overall and I have not run into much that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley E.
Writing and Editing, 1-10 employees
“userfriendly layout”
Pros
Getting started with it was simple and the layout feels user-friendly even without any previous experience. I mainly use this tool for personal transactions and I haven't run into any bugs, issues or reasons to contact customer support. The invoicing feature works really well and is simple to manage and being able to link it directly to a bank account is a nice bonus.
Cons
haven't come across anything that bothers me. It's one of the few transaction apps I consistently use. That said, my usage is mostly limited to sending money to friends and family rather than for business purposes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Katrina P.
Information Technology and Services, 500+ employees
“Simple yet efficient”
Pros
It has been efficient and simple and it makes handling payments really convenient. It also saves your information so you do not have to keep typing everything in again.
Cons
No complaints as such. It feels like a user-friendly and efficient platform for making payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mariane T.
Business Supplies and Equipment, 1-10 employees
“widely used”
Pros
Quite easy to use. It is already widely used and I appreciate that it connects directly to a bank account or bank card. Signing up is simple too since you only need an email address or phone number.
Cons
A downside is that many people still do not know about it especially in Africa. The interface could also be simplified more to make it better suited for elderly users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna H.
Insurance, 101-500 employees
“poor dispute resolution”
Pros
I've used it for years and one thing that helps is how familiar it is to most people since they already know how it works and usually have an account. It's also inexpensive or even free to use, depending on whether you're using it for personal payments or a business account.
Cons
That said, the dispute resolution side has a pretty poor reputation and I ended up having a bad experience with it myself and lost $160. Because of that, I won't be using it for any large purchases going forward.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Ade A.
Consumer Electronics, 500+ employees
“Time-saving tool”
Pros
It has been really useful for handling my online transactions. It's quick to use, simple and saves me a lot of time in my day-to-day online activities. Another big plus is that it's free which makes it a valuable and low-cost service overall.
Cons
Its expense management and invoicing features still have room for improvement especially when it comes to better integration with third-party applications and broader business use.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Ben P.
Transportation/ Trucking/ Railroad, 1-10 employees
“tracks payments well”
Pros
Navigating the platform feels very simple and sending money online to other people or using it for invoicing works really well. It's also very useful for keeping track of payments.
Cons
At times changing payment or card options can be a bit difficult and it would be much better if deleting them was more simple.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Almene B.
Online Media, 1-10 employees
“Feature-rich program”
Pros
PayPal has become one of the most useful tools I rely on for my business. In terms of value for money, it really stands out, the features it offers especially for a small business owner or freelancer, make the cost completely worthwhile.
Cons
I haven't experienced any bugs with it. Every time I've used it, the platform has been stable and dependable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris C.
Sports, 101-500 employees
“several payment method options”
Pros
Sending and receiving money feels secure and convenient which is the part I appreciate most. Having several payment method options available makes it especially helpful.
Cons
The part I enjoy the least is the account authentication process. It sometimes sends me into a frustrating sign-in loop that feels like it takes forever to get past. If they improved that, it would be much better.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Paulina G.
Arts and Crafts, 1-10 employees
“easy to link with websites”
Pros
Since almost everyone already knows the PayPal name, payments feel more simple and customers are comfortable using it. Getting everything set up and connected to a website or online store is also very simple.
Cons
One concern is that account holds, frozen funds or unexpected restrictions can happen without much warning which can be a real risk for businesses that depend on consistent cash flow.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Mariia M.
Transportation/ Trucking/ Railroad, 1-10 employees
“Convenient and secure to use”
Pros
Even though I don't use it very often, it's usually quite convenient and fairly simple to work with. From what I can tell, it also seems pretty secure.
Cons
Honestly after not using the app for a couple of years, getting back into my own account was incredibly difficult. I contacted customer support multiple times and ended up wasting a lot of time before everything was finally resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tyler H.
Retail, 1-10 employees
“Payments on the go”
Pros
Getting paid while you're out and about is really convenient. Sending money is simple too and I've also appreciated the savings and perks that come with using PayPal.
Cons
A few times, I wished moving money to other accounts had been a bit more convenient. I also wasn't a fan of how, after linking a card to fund my PayPal account, PayPal would automatically charge that card whenever a company tried to bill me.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8