PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RL

Ronald L.

Entertainment, 11-50 employees

5.0
November 2025

Paypal makes checkout faster

Pros

Logging in is quick and whenever it's available, the checkout process becomes much more convenient. If PayPal is an option, I don't even need to grab my wallet.

Cons

I don't really have any complaints except that it asks whether I want to use PayPal Credit after every purchase. Aside from that, it's excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AD

Adam d.

Chemicals, 500+ employees

5.0
November 2025

Our go-to for transactions

Pros

It has always been my go-to because it's simple to use and lets me move money quickly and securely.

Cons

I am happy with it. It's convenient to use, feels secure and gives enough customization to make it work the way I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LS

Lindsey S.

Insurance, 11-50 employees

5.0
November 2025

Handy for freelancer payments

Pros

We used it to pay a few freelancers who helped us produce content for our paid ads and the whole process was simple to manage.

Cons

There really were not any major downsides. The only minor inconvenience was that I also had a personal PayPal account so every now and then I would get signed into that one instead of my work account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Non-Profit Organization Management, 51-100 employees

5.0
November 2025

Easy to use

Pros

Really simple to use and I've been using it for quite a while now. One thing I really enjoy is how fast it is to send and receive money.

Cons

Of course, I'm not a fan of the fees but that's pretty standard with most businesses. Other than that, I haven't had any problems with PayPal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Sanaa M.

Education Management, 51-100 employees

5.0
November 2025

plenty of financing options

Pros

It feels like a secure payment platform and it comes with plenty of customer support, expense tracking tools and financing options. The mobile app is simple to use and I also appreciate being able to customize the settings.

Cons

Even with all that, it is still vulnerable to scammers who hack or imitate the site and pose as PayPal customer support from overseas, when they are actually trying to steal money.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CC

Cody C.

Logistics and Supply Chain, 500+ employees

5.0
November 2025

Protection against fraud

Pros

This tool works really well for moving money between different services when you'd rather not connect your bank account directly. It adds a layer of protection against fraud and whenever something goes wrong, PayPal is usually quick to step in and help resolve the problem.

Cons

If you do choose to link your bank account, transfers can sometimes take a bit longer to process since it's handled through an outside vendor.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DE

Daniel e.

Arts and Crafts, 11-50 employees

5.0
November 2025

extremley secure

Pros

Paying with it is very simple and it feels extremley secure. The level of protection and security it offers is something very few other payment methods can really match.

Cons

There really isn't anything I dislike about it. If I had to mention something, it would be that not every system option is available on mobile.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JR

Julie R.

Cosmetics, 1-10 employees

5.0
November 2025

Popular platform

Pros

Using it feels very simple and it is a well-known option among mobile payment services. It makes collecting payments for product orders feel effortless.

Cons

There was not really anything I disliked but it did take a little time to get familiar with all the features and learn how to navigate it properly for business use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SW

Susie W.

Alternative Medicine, 51-100 employees

5.0
November 2025

friendly and patient team

Pros

it has been really convenient because everything happens so quickly. I can move money from my bank account into my PayPal balance within seconds which saves me a lot of time. It also keeps all of my invoices organized right where I need them so managing payments is simple. When I had to contact customer support, they were calm, patient and genuinely helpful.

Cons

Honestly I have very little to complain about. Their service has been impressive overall and I have not run into much that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AE

Ashley E.

Writing and Editing, 1-10 employees

5.0
November 2025

userfriendly layout

Pros

Getting started with it was simple and the layout feels user-friendly even without any previous experience. I mainly use this tool for personal transactions and I haven't run into any bugs, issues or reasons to contact customer support. The invoicing feature works really well and is simple to manage and being able to link it directly to a bank account is a nice bonus.

Cons

haven't come across anything that bothers me. It's one of the few transaction apps I consistently use. That said, my usage is mostly limited to sending money to friends and family rather than for business purposes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KP

Katrina P.

Information Technology and Services, 500+ employees

5.0
November 2025

Simple yet efficient

Pros

It has been efficient and simple and it makes handling payments really convenient. It also saves your information so you do not have to keep typing everything in again.

Cons

No complaints as such. It feels like a user-friendly and efficient platform for making payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MT

Mariane T.

Business Supplies and Equipment, 1-10 employees

5.0
November 2025

widely used

Pros

Quite easy to use. It is already widely used and I appreciate that it connects directly to a bank account or bank card. Signing up is simple too since you only need an email address or phone number.

Cons

A downside is that many people still do not know about it especially in Africa. The interface could also be simplified more to make it better suited for elderly users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH

Anna H.

Insurance, 101-500 employees

3.0
November 2025

poor dispute resolution

Pros

I've used it for years and one thing that helps is how familiar it is to most people since they already know how it works and usually have an account. It's also inexpensive or even free to use, depending on whether you're using it for personal payments or a business account.

Cons

That said, the dispute resolution side has a pretty poor reputation and I ended up having a bad experience with it myself and lost $160. Because of that, I won't be using it for any large purchases going forward.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

AA

Ade A.

Consumer Electronics, 500+ employees

4.0
November 2025

Time-saving tool

Pros

It has been really useful for handling my online transactions. It's quick to use, simple and saves me a lot of time in my day-to-day online activities. Another big plus is that it's free which makes it a valuable and low-cost service overall.

Cons

Its expense management and invoicing features still have room for improvement especially when it comes to better integration with third-party applications and broader business use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

BP

Ben P.

Transportation/ Trucking/ Railroad, 1-10 employees

5.0
November 2025

tracks payments well

Pros

Navigating the platform feels very simple and sending money online to other people or using it for invoicing works really well. It's also very useful for keeping track of payments.

Cons

At times changing payment or card options can be a bit difficult and it would be much better if deleting them was more simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Almene B.

Online Media, 1-10 employees

5.0
November 2025

Feature-rich program

Pros

PayPal has become one of the most useful tools I rely on for my business. In terms of value for money, it really stands out, the features it offers especially for a small business owner or freelancer, make the cost completely worthwhile.

Cons

I haven't experienced any bugs with it. Every time I've used it, the platform has been stable and dependable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CC

Chris C.

Sports, 101-500 employees

4.0
November 2025

several payment method options

Pros

Sending and receiving money feels secure and convenient which is the part I appreciate most. Having several payment method options available makes it especially helpful.

Cons

The part I enjoy the least is the account authentication process. It sometimes sends me into a frustrating sign-in loop that feels like it takes forever to get past. If they improved that, it would be much better.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

PG

Paulina G.

Arts and Crafts, 1-10 employees

4.0
November 2025

easy to link with websites

Pros

Since almost everyone already knows the PayPal name, payments feel more simple and customers are comfortable using it. Getting everything set up and connected to a website or online store is also very simple.

Cons

One concern is that account holds, frozen funds or unexpected restrictions can happen without much warning which can be a real risk for businesses that depend on consistent cash flow.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MM

Mariia M.

Transportation/ Trucking/ Railroad, 1-10 employees

5.0
November 2025

Convenient and secure to use

Pros

Even though I don't use it very often, it's usually quite convenient and fairly simple to work with. From what I can tell, it also seems pretty secure.

Cons

Honestly after not using the app for a couple of years, getting back into my own account was incredibly difficult. I contacted customer support multiple times and ended up wasting a lot of time before everything was finally resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TH

Tyler H.

Retail, 1-10 employees

4.0
November 2025

Payments on the go

Pros

Getting paid while you're out and about is really convenient. Sending money is simple too and I've also appreciated the savings and perks that come with using PayPal.

Cons

A few times, I wished moving money to other accounts had been a bit more convenient. I also wasn't a fan of how, after linking a card to fund my PayPal account, PayPal would automatically charge that card whenever a company tried to bill me.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8