PayPal Software Reviews

“appreciate the sign-in process”

Pros

I really appreciate the sign-in process especially the extra security checks during login. It gives me more confidence that my account is protected.

Cons

Paying my account can be confusing to navigate. When my bill is due, I have to go into my email first and then use that to get into my account just to make the payment.

“Flexible payment options”

Pros

The variety of payment methods it offers is amazing, along with the option to pay in installments.

Cons

Nothing comes to mind right now, it has consistently been useful whenever I needed it.

“Helpful nonprofit templates”

Pros

It's a widely used option for sending and receiving money and the nonprofit-specific templates are genuinely useful during checkout.

Cons

Customer support is extremely limited. Some users said their accounts were blacklisted without any explanation, while PayPal still kept those accounts open for years.

“Trusted for global payments”

Pros

Handling international payments with it has been really convenient for us. It's dependable, quick and our clients feel confident using it because the transactions are secure.

Cons

Transaction fees can feel a little steep for a small business and there are times when fund holds slow down payments we need to move fast.

“Great experience”

Pros

Its been a very positive experience overall. It gives me a convenient and secure way to send and receive money, whether I'm using it personally or paying for things online.

Cons

The currency conversion rates are not always as competitive as what banks or other services offer. It can also be frustrating when account limitations or holds happen without warning.

“Accepts major credit and debit cards”

Pros

Excellent value for the money, with top-tier customer support and that original, trusted feel when it comes to usability. It accepts all major credit and debit cards which makes it really convenient.

Cons

The fees are still among the highest.

“option to split payments into 3 installments”

Pros

I find it easy to use and the option to split payments into 3 installments with no interest is a big plus. It's excellent and the buyer protection gives extra peace of mind.

Cons

fees are a little on the high side and if you need to integrate it from a developer standpoint, it may not be as strong as some competing options.

“Fast transfers and broad acceptance”

Pros

Using it for online payments has been really helpful especially on sites that don't support conventional payment methods. It's convenient to use, accepted in a lot of places and transfers go through quickly.

Cons

The exchange rates and fees could definitely be better. I wish there were more favorable options for both. Other than that, I don't really have anything else to add.

“works reliably across a lot of countries”

Pros

it's simple to navigate and feels very secure for online payments. It also works reliably across a lot of countries which makes sending and receiving money pretty simple.

Cons

One thing that can be frustrating is that some transactions take a while to clear and the fees can feel a little expensive depending on the situation.

“Well established platform”

Pros

PayPal feels reliable and well established which gives me confidence sharing my financial information there. Sending money to other people is simple for both personal use and business purposes and it also works really well for invoicing when I'm selling items online. I also appreciate being able to connect my checking account and credit cards in one place so I can choose either option while shopping online. The fees seem fair to me and since they only apply to business transactions, I can still use it personally without paying anything.

Cons

I have a hard time locating the option to move money from my PayPal balance to my bank account. It honestly feels a bit like they would rather users leave their money sitting in PayPal.

“Automatic payments with paypal”

Pros

Handling payments has been very simple because PayPal now automates most of the process. I can also send and receive international payments through it and that is one of the features I appreciate most.

Cons

Back in 2020, a client filed a chargeback after I had already delivered the service so I had to absorb the loss even though I should not have. To their credit, they later improved seller protection.

“Fast global client payments”

Pros

Accepting payments from clients around the world is really simple. Getting everything set up doesn't take long and with the SDK plus their documentation, integrating it into our system was fairly simple. Payments usually come in quickly and moving the money to a bank account or credit card only takes a few clicks.

Cons

The fees per transaction feel a bit high compared to some other options and there are times when account holds slow down access to funds without giving much of an explanation.

“User-friendly option”

Pros

Using it for more than five years for both personal and business purposes, it has consistently been a convenient and user-friendly option. The platform is simple to navigate, whether sending money, reviewing a transaction or managing payment methods. Creating and sending invoices takes very little time and even without the full set of business features, everything feels organized and efficient. It's also accepted by a huge number of online stores and international platforms which makes it a dependable payment method. The security tools and buyer protection are reassuring and the interface is user-friendly enough even for people who aren't very technical.

Cons

On the downside, the fees can get expensive especially for receiving payments, handling currency conversions or paying by card instead of through a bank transfer. Customer support has also been inconsistent over the years sometimes feeling slow and too dependent on automated replies. And while the invoicing feature works well enough, there isn't much room for customization unless you move up to the higher-tier business tools.

“Simple invoicing”

Pros

It really stands out to me for how simple invoicing is, along with the account protection and the way escalation and investigation processes are handled.

Cons

it is not very compatible when it comes to overseas transactions.

“Smart UI and UX design”

Pros

Sending money with it feels really simple. It remembers your contacts and you can look people up using only their names which makes everything faster. It's a really smart tool overall and the UI and UX design are both excellent.

Cons

It can randomly lock your account and customer service is almost nonexistent. When you actually manage to get in touch with someone though, they are usually very helpful.

“Holds the money too often”

Pros

For personal use, this is still the best payment method out there. It's fast, reliable and simple. In the last 15 years, I haven't really come across anything better.

Cons

On the business account side though, it's a completely different story. A startup gets seriously held back and you end up looking like an incompetent shop owner just because PayPal holds the money that's needed to pay for the customer's goods.

“supports plenty of payment methods”

Pros

It's reassuring that so many customers and businesses rely on it which makes it feel like a trusted platform that does a good job protecting both buyers and sellers. It also supports plenty of payment methods, including bank transfers and credit or debit cards. Overall it's very simple to use.

Cons

Support can be lacking at times since they seem to want you to dig through hundreds of FAQ articles before you can actually get in touch with someone. Having a live chat option would make a big difference.

“Visually attractive interface”

Pros

The interface is pleasantly simple and uncluttered and transactions are processed very quickly. Another thing I really appreciate is being able to use it with different currencies.

Cons

Customer support is not very easy to reach and can be hard to locate within the app. Sometimes the payment confirmation takes a while to show up on the phone which creates a bit of uncertainty.

“Protection system failed”

Pros

I usually value online payment services for how simple, fast and accessible they are. Being able to pay quickly, shop without friction and manage everything remotely is a real advantage in everyday connected life. That's exactly why this situation feels even more shocking because it breaks the trust I normally place in that kind of system.

Cons

I cannot support what feels like a slide into outright fraud and I expect accountability to be taken where it belongs. A user protection system should not end up working against the very people it is supposed to protect.

“Trustworthy company”

Pros

Its easy to use and I trust it. It's reassuring to pay with it and know that if the seller doesn't follow through, there's a refund process to back you up.

Cons

Because it has been around for such a long time, it can sometimes feel like that counts against it a little. It doesn't come across as trendy or new anymore though that's really just a minor downside.