PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

YG

Yessnia G.

Medical Practice, 1-10 employees

1.0
October 2025

No protection and no accountability

Pros

Honestly there was nothing positive about this experience. The protection they promised never happened. PayPal didn't keep my account safe, ignored the fraud reports I submitted and then refused to refund my money.

Cons

There was no real protection for my personal information or financial account. They didn't take responsibility for failing to secure my account and offered no resolution at all. This is already the second time they've let me down badly.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

BC

Brendan C.

Information Technology and Services, 51-100 employees

5.0
October 2025

international payments made simple

Pros

Handling international payments has become so much easier for me with this tool. Since most banks in my country do not work well across different regions or countries, this has given me a way to send and receive money with people around the world. It has also helped me keep better control of my finances and I can receive funds from anywhere globally and transfer them to my local bank account without trouble.

Cons

I see no downsides to it. It has been excellent value for the money and fills a real need in my financial life especially since I had been struggling for a long time to find a solution like this.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Andreas S.

Leisure, Travel & Tourism, 1-10 employees

4.0
October 2025

Effortless transactions

Pros

Sending money to contacts is quick and as a business you can receive payments without much trouble. There are also several payment methods to choose from which makes it quite practical.

Cons

The fees for businesses are fairly high so as a small merchant you end up having to build those costs into your prices which makes you less competitive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

MLD

Mark L D.

Accounting, 1-10 employees

3.0
October 2025

Fairly priced

Pros

Customer support has been a positive part of using it and the pricing feels worth it for what you get. I originally bought it mainly for its account management capabilities.

Cons

Nothing negative comes to mind.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

A

Anonymous

Non-Profit Organization Management, 1-10 employees

5.0
October 2025

Justifies its cost

Pros

After nearly 15 years of buying on eBay, it still feels like the most widely accepted and trustworthy payment method out there. It has consistently been there to back up my purchases and even though they charge a small fee for the service, the protection and advantages you get in return make it absolutely worth it.

Cons

There are still some limitations when using it in Mexico although that seems like something that may improve with time. I understand every country has its own regulations and Mexico especially has strict rules when it comes to online banking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BA

Beth A.

Marketing and Advertising, 1-10 employees

4.0
October 2025

user-friendly tools

Pros

Both the app and the web version are very user-friendly. It's really simple to find the features you need in the app and invoicing is simple as well. Payment transfers also happen quickly.

Cons

Customer support is quite limited. When you need help, it can be difficult to reach the support team.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JSF

Jennsy Suyapa F.

Apparel & Fashion, 1-10 employees

3.0
October 2025

useful for international business

Pros

Being able to connect with businesses in different countries and send money for transactions is really valuable. As an entrepreneur, this has been a very helpful tool and whenever something goes wrong, customer support responds quickly and helps resolve issues for both sides. The mobile app is also simple to use.

Cons

Since I have cards from different countries, I end up needing separate accounts which is inconvenient. Other than that the system works well overall.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

A

Anonymous

Arts and Crafts, 1-10 employees

5.0
October 2025

Reliable option for handling payments

Pros

Great ease of use and money transfers happen quickly while reaching the recipient almost right away no matter where they are. I rely on it across many services and it has been a really valuable option for handling payments.

Cons

The most inconvenient part even though I understand it is for security reasons, is that adding money to my PayPal account can sometimes take several days.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NN

Nick N.

Textiles, 11-50 employees

5.0
October 2025

Lovely extra perks

Pros

I appreciate everything about it especially since it was the first payment app I saw as truly secure and dependable. It's very convenient and so widely accepted that I can use it to pay almost anywhere. I also appreciate the extra perks the app offers like cashback and the option to split purchases into installment payments.

Cons

As for downsides I do not have anything major to point out. There have only been a few minor issues here and there but nothing serious and they have not really impacted my overall experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VB

Valery B.

Accounting, 1-10 employees

5.0
October 2025

consistent rewards

Pros

Sending money and keeping track of it is really simple. I also appreciate how consistent the cash back and rewards are. It's been excellent overall.

Cons

There are too many ads and the dashboard feels glitchy. There's a lot happening on the screen so it really needs to be cleaner and more concise.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YD

Yanatha D.

Entertainment, 1-10 employees

4.0
October 2025

handles credit and debit cards well

Pros

been a positive experience for me especially when it comes to creating invoices, moving around the platform, sending money and getting help from customer support. It also feels worth the cost and I appreciate how well it handles both credit and debit cards.

Cons

The part I like least about PayPal is how vulnerable it seems to hacking. My account was compromised twice in a single month and although I was able to recover it without much trouble because of my tech background, it was still a frustrating experience and definitely not something I was happy about.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

RS

Ruby S.

Internet, 1-10 employees

5.0
October 2025

Logical interface

Pros

The interface is clear and user-friendly and PayPal Buyer Protection adds an extra layer of confidence when shopping online.

Cons

Account limitations or blocks can sometimes happen without detailed explanations which can disrupt transactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ML

Miguel L.

Mechanical or Industrial Engineering, 101-500 employees

5.0
October 2025

can schedule recurring payments

Pros

It connects with many of the platforms I already use and the whole setup feels very simple. I can also schedule recurring payments easily.

Cons

Certain payments come with taxes applied, while some competing payment methods don't charge those extra fees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZN

Zalman N.

Information Technology and Services, 500+ employees

5.0
October 2025

user-friendly for new users

Pros

Right from the start, the interface felt clear and user-friendly even for someone new to the platform. I also appreciated how quickly transactions went through and the sense of security during payments. Being able to link the account to a bank card or business account made handling everyday finances much more convenient.

Cons

A few features such as international transfers or currency conversion, can come with fairly high fees. On top of that, security verification occasionally took a while which temporarily delayed access to funds.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Amanda B.

Hospital & Health Care, 500+ employees

5.0
October 2025

Easy to get in touch with support

Pros

Sending and receiving money is really simple and paying bills through it is convenient too. Whenever I need help, customer service is easy to reach and they've always been very helpful.

Cons

Cant complain. I use PayPal all the time, it's very simple to use and the customer service has been helpful whenever I needed it. I really have nothing bad to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NJT

Nusrat Jahan T.

Financial Services, 11-50 employees

5.0
October 2025

Satisfied with my choice

Pros

It is easy to handle, it feels secure and most merchants accept it without any trouble. It works really well for quick, safe transactions and I was genuinely happy with it.

Cons

Customer support can take a while to respond and the transaction fees feel a little too high for smaller payments. Sometimes the fees end up being an issue on their own.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JA

Jhosimarth A.

Business Supplies and Equipment, 1-10 employees

4.0
October 2025

Don't have to share card details

Pros

you don't need to share your bank account or card details with every seller. It also gives you buyer protection in case something you purchased never arrives or shows up different from what was advertised. Another big plus is how widely accepted it is online. Whether you're buying something, sending money or handling business payments, a lot of websites already support it which makes the whole process more convenient.

Cons

Getting your money transferred to your bank fast usually comes with a fee. If you choose the standard option instead which is free or cheaper, you'll typically have to wait a few business days for the transfer to go through.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

GF

Gennadiy F.

Hospital & Health Care, 500+ employees

5.0
October 2025

Way ahead of competitors

Pros

The platform feels very user-friendly and simple to use. It works quickly, stays efficient and has been reliable and secure for me. Honestly I don't really see any real alternative to it.

Cons

The transaction fees are on the high side. Customer support can be tedious to deal with in many situations and the regulations and bureaucracy add extra frustration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Cassidy S.

Utilities, 11-50 employees

4.0
October 2025

Solid value overall

Pros

Using it has been really simple and it gives me a secure way to pay for things. I appreciate not having to enter my business credit card details online when I'm buying training or supplies. It simply moves the money from my card to the vendor which makes the whole process feel safer. I also don't think I've ever even been charged a fee. It's a solid value overall and gives me a lot of peace of mind.

Cons

It sends me a bit too many emails. Other than that, I've run into some issues when it comes to adding or removing payment methods.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

CM

Conor M.

Education Management, 51-100 employees

5.0
October 2025

clear process

Pros

It has been really useful for making sure payments go through safely and securely. For school orders, there's a clear process and payment trail to follow and the integration works well too.

Cons

At times poor reception stops me from getting into the app for verification but that seems to be more of an issue with our internet connection than with PayPal itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10