Nicolas C.
International Affairs, 1-10 employees
“Protection system failed”
Pros
I usually value online payment services for how simple, fast and accessible they are. Being able to pay quickly, shop without friction and manage everything remotely is a real advantage in everyday connected life. That's exactly why this situation feels even more shocking because it breaks the trust I normally place in that kind of system.
Cons
I cannot support what feels like a slide into outright fraud and I expect accountability to be taken where it belongs. A user protection system should not end up working against the very people it is supposed to protect.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
2
Sean D.
Food & Beverages, 51-100 employees
“Trustworthy company”
Pros
Its easy to use and I trust it. It's reassuring to pay with it and know that if the seller doesn't follow through, there's a refund process to back you up.
Cons
Because it has been around for such a long time, it can sometimes feel like that counts against it a little. It doesn't come across as trendy or new anymore though that's really just a minor downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yessnia G.
Medical Practice, 1-10 employees
“No protection and no accountability”
Pros
Honestly there was nothing positive about this experience. The protection they promised never happened. PayPal didn't keep my account safe, ignored the fraud reports I submitted and then refused to refund my money.
Cons
There was no real protection for my personal information or financial account. They didn't take responsibility for failing to secure my account and offered no resolution at all. This is already the second time they've let me down badly.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Brendan C.
Information Technology and Services, 51-100 employees
“international payments made simple”
Pros
Handling international payments has become so much easier for me with this tool. Since most banks in my country do not work well across different regions or countries, this has given me a way to send and receive money with people around the world. It has also helped me keep better control of my finances and I can receive funds from anywhere globally and transfer them to my local bank account without trouble.
Cons
I see no downsides to it. It has been excellent value for the money and fills a real need in my financial life especially since I had been struggling for a long time to find a solution like this.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andreas S.
Leisure, Travel & Tourism, 1-10 employees
“Effortless transactions”
Pros
Sending money to contacts is quick and as a business you can receive payments without much trouble. There are also several payment methods to choose from which makes it quite practical.
Cons
The fees for businesses are fairly high so as a small merchant you end up having to build those costs into your prices which makes you less competitive.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Mark L D.
Accounting, 1-10 employees
“Fairly priced”
Pros
Customer support has been a positive part of using it and the pricing feels worth it for what you get. I originally bought it mainly for its account management capabilities.
Cons
Nothing negative comes to mind.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Anonymous
Non-Profit Organization Management, 1-10 employees
“Justifies its cost”
Pros
After nearly 15 years of buying on eBay, it still feels like the most widely accepted and trustworthy payment method out there. It has consistently been there to back up my purchases and even though they charge a small fee for the service, the protection and advantages you get in return make it absolutely worth it.
Cons
There are still some limitations when using it in Mexico although that seems like something that may improve with time. I understand every country has its own regulations and Mexico especially has strict rules when it comes to online banking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beth A.
Marketing and Advertising, 1-10 employees
“user-friendly tools”
Pros
Both the app and the web version are very user-friendly. It's really simple to find the features you need in the app and invoicing is simple as well. Payment transfers also happen quickly.
Cons
Customer support is quite limited. When you need help, it can be difficult to reach the support team.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jennsy Suyapa F.
Apparel & Fashion, 1-10 employees
“useful for international business”
Pros
Being able to connect with businesses in different countries and send money for transactions is really valuable. As an entrepreneur, this has been a very helpful tool and whenever something goes wrong, customer support responds quickly and helps resolve issues for both sides. The mobile app is also simple to use.
Cons
Since I have cards from different countries, I end up needing separate accounts which is inconvenient. Other than that the system works well overall.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Anonymous
Arts and Crafts, 1-10 employees
“Reliable option for handling payments”
Pros
Great ease of use and money transfers happen quickly while reaching the recipient almost right away no matter where they are. I rely on it across many services and it has been a really valuable option for handling payments.
Cons
The most inconvenient part even though I understand it is for security reasons, is that adding money to my PayPal account can sometimes take several days.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nick N.
Textiles, 11-50 employees
“Lovely extra perks”
Pros
I appreciate everything about it especially since it was the first payment app I saw as truly secure and dependable. It's very convenient and so widely accepted that I can use it to pay almost anywhere. I also appreciate the extra perks the app offers like cashback and the option to split purchases into installment payments.
Cons
As for downsides I do not have anything major to point out. There have only been a few minor issues here and there but nothing serious and they have not really impacted my overall experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Valery B.
Accounting, 1-10 employees
“consistent rewards”
Pros
Sending money and keeping track of it is really simple. I also appreciate how consistent the cash back and rewards are. It's been excellent overall.
Cons
There are too many ads and the dashboard feels glitchy. There's a lot happening on the screen so it really needs to be cleaner and more concise.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yanatha D.
Entertainment, 1-10 employees
“handles credit and debit cards well”
Pros
been a positive experience for me especially when it comes to creating invoices, moving around the platform, sending money and getting help from customer support. It also feels worth the cost and I appreciate how well it handles both credit and debit cards.
Cons
The part I like least about PayPal is how vulnerable it seems to hacking. My account was compromised twice in a single month and although I was able to recover it without much trouble because of my tech background, it was still a frustrating experience and definitely not something I was happy about.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Ruby S.
Internet, 1-10 employees
“Logical interface”
Pros
The interface is clear and user-friendly and PayPal Buyer Protection adds an extra layer of confidence when shopping online.
Cons
Account limitations or blocks can sometimes happen without detailed explanations which can disrupt transactions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Miguel L.
Mechanical or Industrial Engineering, 101-500 employees
“can schedule recurring payments”
Pros
It connects with many of the platforms I already use and the whole setup feels very simple. I can also schedule recurring payments easily.
Cons
Certain payments come with taxes applied, while some competing payment methods don't charge those extra fees.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zalman N.
Information Technology and Services, 500+ employees
“user-friendly for new users”
Pros
Right from the start, the interface felt clear and user-friendly even for someone new to the platform. I also appreciated how quickly transactions went through and the sense of security during payments. Being able to link the account to a bank card or business account made handling everyday finances much more convenient.
Cons
A few features such as international transfers or currency conversion, can come with fairly high fees. On top of that, security verification occasionally took a while which temporarily delayed access to funds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda B.
Hospital & Health Care, 500+ employees
“Easy to get in touch with support”
Pros
Sending and receiving money is really simple and paying bills through it is convenient too. Whenever I need help, customer service is easy to reach and they've always been very helpful.
Cons
Cant complain. I use PayPal all the time, it's very simple to use and the customer service has been helpful whenever I needed it. I really have nothing bad to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nusrat Jahan T.
Financial Services, 11-50 employees
“Satisfied with my choice”
Pros
It is easy to handle, it feels secure and most merchants accept it without any trouble. It works really well for quick, safe transactions and I was genuinely happy with it.
Cons
Customer support can take a while to respond and the transaction fees feel a little too high for smaller payments. Sometimes the fees end up being an issue on their own.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jhosimarth A.
Business Supplies and Equipment, 1-10 employees
“Don't have to share card details”
Pros
you don't need to share your bank account or card details with every seller. It also gives you buyer protection in case something you purchased never arrives or shows up different from what was advertised. Another big plus is how widely accepted it is online. Whether you're buying something, sending money or handling business payments, a lot of websites already support it which makes the whole process more convenient.
Cons
Getting your money transferred to your bank fast usually comes with a fee. If you choose the standard option instead which is free or cheaper, you'll typically have to wait a few business days for the transfer to go through.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Gennadiy F.
Hospital & Health Care, 500+ employees
“Way ahead of competitors”
Pros
The platform feels very user-friendly and simple to use. It works quickly, stays efficient and has been reliable and secure for me. Honestly I don't really see any real alternative to it.
Cons
The transaction fees are on the high side. Customer support can be tedious to deal with in many situations and the regulations and bureaucracy add extra frustration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10