PayPal Software Reviews

“Well designed UI”

Pros

Using both the app and the website has been a really positive experience. The UX feels well thought out, customer support has been excellent and the layout across their websites and apps stays simple, clear and easy to follow.

Cons

I honestly have nothing negative to point out. After using it for years, I still haven't run into any issues that have affected my opinion of it.

“Secure payments with buyer protection”

Pros

Being able to send and receive money without sharing my account details is a big plus. The PayPal buyer protection is also something I really appreciate.

Cons

The fees feel a bit too high to me especially when there are other money transfer services out there that don't charge any fees.

“customer tracking simplified”

Pros

Getting started was very simple and handling payment transactions is easy. I was honestly surprised at how quickly we were able to connect it to our websites.

Cons

It is simple to set up, easy to use and makes payment processing and customer tracking much more manageable.

“Many businesses use it”

Pros

Found it user-friendly and I appreciate that so many businesses offer it as a payment option for products and services. It works really well for sending money and the fact that most companies accept it makes it even more convenient. The added security features are also something I value.

Cons

There have been a few times when fraud showed up on my account. Since PayPal is used so widely, it seems to attract scammers. I am thankful they have improved the security over the years but the fees can still be a little confusing at times.

“Free of cost”

Pros

Entering my card details once and linking them to PayPal means I do not have to share my credit card number with every seller. There is no cost to use it and the whole process is very quick and simple.

Cons

I really do not have anything negative to say. It has consistently worked well for me so I cannot point to any real downsides.

“All subscriptions in one spot”

Pros

Having all my subscriptions managed in one place is really convenient and receiving funds is hassle-free. It also helps me keep track of everything without any confusion.

Cons

I don't agree with the $10 minimum balance required to withdraw funds. Since it's my money, I feel I should be able to access it without that restriction.

“creates professional invoices”

Pros

Creating professional invoices is very simple and the platform is simple to use overall. Getting paid instantly is a huge plus and it has been a reliable solution for my needs.

Cons

There are still a few limits when it comes to automation. The tool could use more advanced automation features and custom branding can feel a bit restricted at times.

“Payments made simple”

Pros

A huge number of people already use it and in my business the top priority is making payments as simple as possible for customers so I can maximize collections. PayPal really does that extremely well.

Cons

At times the login process and API management run into issues or create delays. The platform can get stuck occasionally which is definitely frustrating.

“used to be so good now not so much”

Pros

Back when I started using it around 10 years ago, it was incredibly convenient for sending and receiving money quickly between people in different countries especially at a time when banks were nowhere near as fast or affordable for that kind of service.

Cons

These days, PayPal transfers and currency conversion cost quite a bit more especially when you compare them with the alternatives available now. Traditional banks and digital banks have definitely caught up.

“used by millions of online stores”

Pros

PayPal is used by millions of online stores worldwide so I can rely on it almost everywhere. The convenience during checkout is hard to beat since I don't have to type in my card details every time. It also has strong buyer protection and security programs which makes payments feel safer and handling unauthorized charges fairly simple.

Cons

The biggest downside is that PayPal's fees especially for merchants and for receiving payments for goods or services, are noticeably higher than a lot of newer competitors.

“Handy for payments”

Pros

Getting money through it is very convenient and sending money to friends and family is pretty simple too. I mainly used it for business and kept a separate account for that.

Cons

When problems come up, the information isn't always very clear. Customer support can be a bit vague at times especially when there's a technical issue.

“evolved over time”

Pros

It began as just a digital payment option for me but over time PayPal turned into the app I use for almost everything and I even ended up getting their credit card. I've been using it for more than five years now without any problems so I honestly only have positive things to say about it.

Cons

No drawbacks. Everything has worked exactly as it should and when I lost my card, customer service handled it professionally and helped me get a replacement without any trouble.

“customer service missing”

Pros

This used to be a good company, the emphasis is on used to be. Now everything is no longer decided by real people but by AI.

Cons

Even though, from a purely technical standpoint, I was unable to make the Friends and Family transfer during my flight, my complaint and both of my appeals were handled only by the company's AI and were rejected. Nearly 2,400 was taken from me simply because PayPal failed to protect my account despite two-factor authentication. As soon as I disputed the charge, it immediately restricted my account. I have now hired a specialist lawyer and once this matter is resolved, I will be leaving it after 24 years as a customer because there is no customer service here anymore.

“Helpful for freelancers”

Pros

PayPal's biggest strength is how widely it's accepted across the internet which makes sending and receiving money online much more convenient. That is especially helpful for people who work online. After activating the account, getting the assigned refund back (1.5 Euro) is simple and using it with credit and debit cards is very convenient. The overall value is very satisfying and both the website and mobile app are pleasant to navigate.

Cons

an account can be blocked too quickly after just a few failed verification attempts. It feels overly strict and that can create real financial trouble for people who rely heavily on PayPal.

“Flexible checkout choices”

Pros

My customers can choose to check out as a guest, sign in or use the pay-in-four option if they qualify. That flexibility is easily the best part of using it.

Cons

At the same time they sometimes place random holds on transactions whenever they decide to and that has put me in a tough spot more than once.

“Clear guidance”

Pros

Having something that takes a little stress out of my day is always a win. The setup was simple, the guidance on how everything works was helpful and it's available whenever I need it.

Cons

There are no drawbacks. It does what it's supposed to do and helps me handle my everyday tasks.

“Happy with everything”

Pros

It stands out for its solid security and the protection it offers to both buyers and sellers. It's a convenient, widely accepted platform that works really well for safe online transactions.

Cons

I'm happy with everything PayPal offers and look forward to keeping it as my go-to option for all kinds of payments in the future.

“Reliable worldwide payments”

Pros

Accepting payments from customers around the world is really simple. Getting started doesn't take long and the platform has been dependable overall.

Cons

The transaction fees are fairly expensive especially when you handle a lot of international payments. The money also lands in your PayPal account first so you have to manually transfer it to your business bank account.

“incredible reporting feature”

Pros

Using it to pay unfamiliar people and companies feels very safe and secure. The system works well and the reporting features are excellent.

Cons

There is a lot of spam and plenty of possible scams connected to the system so you have to stay alert and keep your eyes open all the time.

“Secure payouts for eBay sales”

Pros

Getting paid for everything I sell on eBay without having to share my bank details with strangers is a huge plus.

Cons

There have been data breaches before and my account was hacked at one point. They really need to strengthen their security measures.