PayPal Software Reviews

“Poor service”

Pros

Recently the service has been really poor. I was left on hold for over 3 hours and no one answered the phone.

Cons

Their decision-making on claims is very disappointing. The order details and photos are in plain English so they should be able to compare what we ordered with what was actually delivered.

“powerful security”

Pros

The platform feels very secure and using it is pretty simple. Overall it's a reliable payment solution for a lot of companies.

Cons

At times the rules can feel overly strict and they may shut down an account without making it simple to get access restored.

“essential for businesses”

Pros

Handy for everyday users and essential for businesses, PayPal adds a layer of security to online payments while also offering a wallet, cashback, invoice sending and reporting features.

Cons

More than once, I've run into problems with eBay disputes. A case may be marked as "won" but the balance can still remain pending.

“Support is horrible”

Pros

Navigating it and getting invoices ready was one of the better parts for me. I also appreciated how quickly payments usually came through.

Cons

The biggest downside was the customer service and the fees. Support was not very helpful when I needed to dispute unauthorized transactions.

“Worldwide payments convenience”

Pros

Using this platform is very convenient since customers from all over the world can rely on it to process their payments.

Cons

Some of the transfer fees are not very favorable which pushes customers to look for other options. If you are not aware of them, you can end up missing part of your full product pricing.

“safest option for transactions”

Pros

Whenever I need to make a financial transaction, it feels like one of the safest options to use. I can pay for a product or handle business through it and still have peace of mind, knowing that if something goes wrong, there's a strong chance I'll get my money back. That level of protection matters a lot and is honestly one of its biggest strengths.

Cons

PayPal can be pretty expensive for transactions and that really should be reconsidered. It's nice that sending money locally with a personal account is free and that does help but once you need to send money internationally, the extra charges start to feel excessive.

“Useful 30-day credit option”

Pros

The 30-day credit option is useful and PayPal is simple to use. Transactions go through quickly and sending money to friends and acquaintances is very convenient.

Cons

Customer service is weak and the platform is often targeted by scammers. Online retailers also have to pay fees to eBay which ends up making many offers more expensive.

“Market leader”

Pros

It's accepted by a huge number of businesses and sending money from one place to another is pretty simple. Since it's the market leader, that also gives it an extra level of trust and convenience.

Cons

At times they may place a hold on funds in your account and keep you from accessing them especially if it's being used for business and involves a larger amount. It seems to be a fairly uncommon issue but it does happen.

“Widely trusted”

Pros

One thing that stands out is how simple the platform is to use and how well-known it is. Just about everyone, whether younger or older, has heard of it which makes it convenient to use and simple to accept payments through it.

Cons

I just wish the fees for using the platform were a bit lower but at the same time, I understand they are running a business.

“works well for me”

Pros

PayPal works really well for the things I use most especially sending money, buyer protection and invoicing. Sending money is quick, secure and very convenient which is why these features stand out the most to me.

Cons

currency exchange fee bothers me . PayPal seems to charge quite a lot for it and it feels like around 10% of the total amount gets taken.

“Friendly interface”

Pros

This app has been really helpful and the interface feels friendly for anyone to use. It also feels very secure which gives me confidence when sending money to other countries.

Cons

Honestly I don't have any reason to dislike the app because it's very simple to use for both receiving money and sending money abroad.

“Easily accessible”

Pros

I'd highlight how accessible it is and how well it links up with nearly every online platform I use or have used.

Cons

I really have nothing to complain about. I've been using PayPal for years and any issue that came up was always something that could be resolved.

“Secure online shopping”

Pros

Using it makes online shopping feel much safer because my information stays protected and that gives me real peace of mind every time I pay.

Cons

shopping feels so secure and convenient that I can end up spending way more money than I meant to.

“accepted everywhere”

Pros

Sending and receiving money through PayPal feels quick and simple which is something I really value. It's widely accepted across so many places and the security features make me feel confident that my transactions are protected.

Cons

The fees can seem a bit expensive especially for small businesses or anyone making frequent transactions and there are times when account holds or refund processing take longer than I would prefer.

“Free platform that works well”

Pros

It gives me a real sense of security. It's nice to have a free platform that works well and I really appreciate not needing to enter my credit card details at every store where I shop.

Cons

There really haven't been many issues with it overall but I have run into problems with the PayPal option loading during merchant checkout. At times it just keeps loading for a while and I end up having to refresh the page.

“Clear instructions and helpful support”

Pros

Its so easy to use. The instructions are clear and simple to follow, customer service has been very helpful whenever I needed anything and I also feel confident that my credit card information is well protected.

Cons

No complaints at all. Every time I've used it, I haven't run into any problems and customer service is always there if I ever need help.

“Easy set up”

Pros

The app feels very simple and it's really helpful for handling payments. Setting up an account is easy and linking credit or debit cards doesn't take much effort either. I use it every time I send invoices to my clients and we've never run into any issues.

Cons

At times PayPal places a hold on the account when it detects unusual activity and that can delay things a little. I understand that it's done for security reasons but faster updates or clearer communication would make the overall experience even better.

“excellent customer care”

Pros

Using it for ecommerce payments, adding my cards and sending money gives me a real sense of security. The transaction fees seem fair to me, the customer support is excellent and the platform is very simple to use as well.

Cons

A few processing times could still be faster. It would also be better if the app asked for permission before setting up auto payments and included a section where those could be managed.

“accepts both debit and credit cards”

Pros

Really appreciate that it accepts both debit and credit cards. The page is simple to navigate and the fact that it's free makes it even better. I also get an email with the invoice right away which is really convenient.

Cons

The worst part is that hacking is always a possibility. It doesn't happen to everyone or very often but it's still something to keep in mind since it can happen to anyone.

“handles invoicing and payments”

Pros

Sending money through this software is really simple. I also use it to handle invoicing, receive payments and manage incoming transactions without much hassle.

Cons

Because the platform is so simple to use, transactions can also be canceled pretty easily. That makes chargebacks on incoming payments a real possibility.