PayPal Software Reviews

“Userfriendly product and simple setup”

Pros

Secure payments are one of the best parts and the platform is very user-friendly. It was simple to set up and managing everything has been simple as well. Their customer support is also reliable whenever any issues come up.

Cons

Honestly I can't point to anything I dislike about PayPal. It's a versatile app that works well for just about anyone.

“Solid navigation”

Pros

Right away, the strongest part of this platform for me is its excellent security and very solid navigation. Moving money from one place to another is simple and the customer support team has been outstanding whenever help is needed. It is also affordable, free to sign up for and gives me the option to create invoices for my customers and withdraw funds to either my credit card or bank account.

Cons

On the downside some of the fees can be complicated and high and the customization options are limited. There are also quite a few scam and phishing attempts targeting the platform, with people sometimes pretending to be part of the company.

“crucial for my small business”

Pros

I use it for invoicing and for taking in-person credit and debit card payments for my small business and the whole process feels very simple to manage.

Cons

After PayPal bought Zettle which I had been using for vendor events, the hardware I already owned became outdated and I had to buy new card readers. They were not costly but it was still frustrating that PayPal did not support the original equipment.

“Connects to my bank account”

Pros

It has been both convenient and secure for sending and receiving money online. I connected it to my main bank account which makes it simple to move payments whenever I need to.

Cons

It can be quite expensive for certain transactions especially Friends and Family (F&F) payments.

“Amazing recurring payment feature”

Pros

The recurring payment feature was the biggest plus. It let us charge our customers automatically each month which made monthly billing much more manageable.

Cons

The downside was the lack of integration with our accounting software so we had to enter the information manually.

“Paypal just delivers”

Pros

It is one of those tools that consistently gets the job done. It's fast to set up, simple to send and receive money and that sense of trust really matters. Being able to link PayPal to online stores, freelance work and even basic donation buttons makes it a really flexible tool for any small business. The PayPal.me URLs are a particularly nice touch.

Cons

Transaction fees can definitely add up especially when you're dealing with smaller payments and the dispute process can feel like it leans more in the buyer's favor. The mobile app is fine for basic tasks but once you need to handle more involved money management, the menu system becomes frustratingly complicated. On the plus side, PayPal has been around long enough to build solid security and fraud protection systems which helps balance out some of those issues.

“Fantastic automated monthly reports”

Pros

It has been a reliable and convenient way to send and receive money online. The automated monthly reports are especially useful because they help me keep all my transactions organized in one place.

Cons

Back in 2022 my personal account was temporarily limited but after several conversations with customer support, the restriction was removed and my account was restored.

“Lets you shop online”

Pros

PayPal has made online payments feel much more secure and easy. Whether I'm sending money or getting paid, I trust it because the transactions are encrypted and protected against theft. It's also very simple to use and being able to shop on millions of websites without giving out my financial information is incredibly convenient.

Cons

To be honest the platform can feel a bit frustrating at times. The fees on friends and family payments have surprised me more than once and dealing with customer service has been frustrating on several occasions.

“makes it easy to pay”

Pros

Using it makes online payments feel really easy. Sending and receiving money is quick, invoicing runs without issues and the fact that nearly every website or business accepts it is a big advantage. The security features and buyer protection also add a lot of peace of mind.

Cons

There is not really anything major to criticize. The only downside is the occasional small fee but that feels reasonable for the amount of trust and wide acceptance it offers.

“I use it everyday”

Pros

At work I rely on it every day to send and receive payments right away. The biggest advantage is that it gives protection to both buyers and sellers which helps prevent fraud.

Cons

There was news that the PayPal mobile app would stop operating from June but up to now it still has not had any impact on me.

“People already use it”

Pros

Since it's a platform most people already know and use making payments through it feels comfortable and familiar. As a user, I usually feel secure when using this platform to send payments.

Cons

Recently, the customer support has felt much less helpful. I was scammed by a website and even after I shared evidence, I still wasn't refunded.

“Creates invoices for us”

Pros

Getting started with credit and debit card payments was very simple. We were also able to create invoices right inside the system which helped us collect payments more quickly.

Cons

Some customers are hesitant to use it because they associate it with fraud on the platform. That makes it harder to get them to use it on a consistent basis.

“support team goes above and beyond”

Pros

Customer support really went above and beyond. I ran into a problem with my funds being released but they verified my account and released the money quickly the same day my client paid the invoice.

Cons

One thing that bothered me was that clients without a PayPal account would sometimes delay paying their invoice because they didn't want to create one. Luckily, PayPal addressed that as well by adding a guest checkout option.

“Efficient customer service”

Pros

The best part for me is its simple, user-friendly interface. Linking a bank account or credit card is quick and the whole process feels very secure. With PayPal, you can send money in different ways conveniently and safely. Customer support is also very efficient and ready to help right away whenever assistance is needed.

Cons

it still is not available on every online shopping platform. It would be much more convenient if it could also be used for purchases on Amazon, for example.

“wide integrations”

Pros

PayPal has consistently been dependable whenever I've needed it. It's fairly simple to use and connects with most major financial institutions and their systems without much trouble.

Cons

The fees have started to feel a little pricey and certain features can be hard to locate in the mobile app.

“account mix-up”

Pros

Paying and receiving money happens fast which is a big plus. It's also convenient to use my PayPal account when I'm buying products online.

Cons

What bothers me is that my personal and business accounts get lumped together just because they're linked to the same bank account. I shouldn't need to send my sister an invoice just to collect her share of a lunch bill.

“Versatile online payment options”

Pros

Widely accepted as an online payment method. It also offers a credit card option, the checkout process is simple and you can set up multiple payment accounts if needed.

Cons

The chat feature with AI is not something I would recommend. Calling customer service is frustrating too-you keep selecting numbers in the phone menu only to end up starting over again. That human touch is definitely missing.

“secure and convenient card access”

Pros

Using both the website and app feels very simple and I appreciate that all the credit card details I need are stored securely and kept protected.

Cons

The one problem I run into is having trouble deleting credit cards that I no longer want to keep on the site.

“Excellent option for beginners”

Pros

Getting started with PayPal is simple especially for beginners. I use it as a payment method for all kinds of products and the protection and security features are really reassuring. It feels like a safe way to pay and many domestic transactions can be made without any fee.

Cons

That said verifying a PayPal account through the KYC process is not very simple and the fees on transactions can be expensive. Withdrawing funds after receiving money can also be frustrating and the charges for international transfers are quite high.

“Mobile app is a bonus”

Pros

Navigating the web interface feels simple and having a mobile app available is a big plus. I've been using it for more than 20 years and it has consistently been a dependable and secure way to handle payments. Creating invoices is simple and transferring funds when needed is just as convenient. Since it has expanded so widely as a payment platform, a lot of websites already include it as a built-in payment option.

Cons

Like a lot of payment processors, the fees are on the expensive side. On top of that, funds do get held at times longer than is convenient.