Jeff v.
Entertainment, 1-10 employees
“very easy to use”
Pros
It is really easy to use and the app adds a lot to that. The sense of security it gives me is also a big reason why I keep using it regularly.
Cons
Sometimes, when a payment is ready and authentication is required, I have to close the app and open it again before it works properly. It does not happen very often though.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kayla S.
Human Resources, 11-50 employees
“Quick and transparent”
Pros
This system has been quick, simple and pretty transparent whenever I use it. I also appreciate having their backing and the platform is simple to navigate. I've had little to no trouble with it overall.
Cons
One thing that could be better is how it handles instant transfers compared with apps like Cash App and Venmo. Instant transfers should be faster and more convenient so people can sign up and use them without any hassle.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy S.
Insurance, 101-500 employees
“Would recommend it to everyone”
Pros
Being able to send and receive money without any hassle has been really convenient. It's also nice to have the option to add or remove my debit and credit cards whenever I need to.
Cons
I genuinely enjoy using it and would gladly recommend it to friends and family. Honestly I haven't run into anything I dislike about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Céline J.
Consumer Services, 51-100 employees
“easily connected with our website”
Pros
Getting it connected to our website was quick and simple and it gave us the freedom to handle different transactions with our partners securely and without hassle. The platform is also notably simple to use which makes the whole process even better.
Cons
It's international transaction fees are quite high and they change depending on the country. On top of that, customer support is often slow to respond and the way they handle requests can come across as careless or indifferent.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Jasmine R.
Supermarkets, 500+ employees
“Simple layout”
Pros
It was easy to operate, the layout is simple to understand and sending money feels easy.
Cons
Reaching a live customer service agent is not always possible and even email responses can take quite a while to come back.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Msrisa A.
Child Day Care Services, 51-100 employees
“Keeping everything organized”
Pros
the app has been very simple and the tracking features along with the ability to link accounts through the portal have been really helpful. It has done a lot to keep us organized.
Cons
There's not much to complain about. It's very user-friendly and we've relied on it for years. The only thing I'd change is the app logging us out so often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer Software, 51-100 employees
“convenient for online purchases”
Pros
Paying for online purchases with this service is convenient and simple to handle. It also feels secure when using it.
Cons
Whats bothers me is not being able to delete my account once I am finished using the service. I wanted to remove it mainly to avoid any unauthorized use later on.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Professional Training & Coaching, 500+ employees
“Widely adopted system”
Pros
This was the first app I used for secure, guaranteed online payments and it still feels very reliable. It's simple to use and has become widely adopted which makes it even more convenient.
Cons
Fund transfer times can be quite long with certain banks. The fees can also feel a bit high at times especially for business users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fidelis U.
Hospitality, 51-100 employees
“protection for sellers”
Pros
It has been one of the safest payment gateways I've ever worked with. I really appreciate the way it protects sellers so I don't have to stress when offering products and services to my clients.
Cons
My personal account does come with a $250 withdrawal limit which feels far too low. That said, the company PayPal account has a limit of more than $58K so while it could have been a problem, it really hasn't turned into one.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
karanja K.
Law Practice, 1-10 employees
“end-to-end encryption”
Pros
Using it as my POS has been really convenient and the platform is very simple to work with. My customers can pay for goods confidently because it protects transactions with end-to-end encryption which makes it feel very secure.
Cons
PayPal feels like the future of modern transactions and honestly, I can say it has been really good for me without any downsides to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven M.
Management Consulting, 500+ employees
“Never been scammed”
Pros
Over the years, it has shown me that it's a very secure platform. I've been able to trust it completely for both sending and receiving money anywhere in the world. The low fees also make the whole process of transferring money internationally feel simple and convenient. I've never been scammed using it because PayPal's security policies are strong and whenever there's any sign of suspicious activity, the system reacts right away and helps prevent a lot of frustration.
Cons
Honestly it hasn't failed me at all. I've consistently felt that it's a safe place to keep my money and the system has always worked exactly as it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco B.
E-Learning, 1-10 employees
“Useful reminders for overdue payments”
Pros
Everything feels user-friendly and simple to use and the platform is very complete, with plenty of useful tools like reminders for overdue payments and more.
Cons
Commission they apply to everything is not always clearly explained. Sometimes you end up wondering why they charge one amount on a certain day and a different one on another especially because the conditions seem to change quite often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth W.
Accounting, 1-10 employees
“Works brilliantly with Zettle”
Pros
Using it with the Zettle card reader and point of sale has been really useful and the option to connect it to our website for sales and donations is a big plus. Transfers between PayPal accounts are free as well which is especially helpful when dealing with international users.
Cons
I've noticed that it logs out pretty quickly after a period of inactivity. That said, I understand it's there for security reasons and honestly a fast logout is far better than having the account left open on someone's screen.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adolphus O.
Photography, 1-10 employees
“important part of my business”
Pros
PayPal has been a regular part of how I run my business for more than five years. Sending money through it only takes a few seconds which makes daily transactions really convenient.
Cons
I got an email from the company saying they are discontinuing the mobile app. Since that is the way I usually use the service, having to go through the browser every time is going to be difficult for me.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Mathew M.
Financial Services, 500+ employees
“Simple to send funds in different currencies”
Pros
It makes it simple to receive and send funds in different currencies. It also accepts most major credit cards from various countries without any limitations.
Cons
The interface is user-friendly and it makes gift card purchases easier as well so I really haven't had any complaints.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Lisa W.
Insurance, 500+ employees
“Paypal works best for me”
Pros
After trying Venmo, Zelle, CashApp, Bridgett, Albert and PayPal, PayPal has clearly been the strongest option across the board. Venmo even suspended my brand-new account right after I signed up for no clear reason so that was a bad start. Compared with the others, PayPal has been much more reliable. The app is simple to navigate, the rewards are really good and I actually end up using it more than my Capital One account.
Cons
Not happy with the fee for sending money to people already in my contacts. I could understand paying a fee to send or receive money with someone who is not in my contacts but charging fees for existing contacts is something I really do not like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jimbo J.
Information Technology and Services, 1-10 employees
“fantastic integrations with handy APIs”
Pros
Its overall simplicity is a big plus and being able to use it worldwide makes it even more useful. The API interfaces are well done too so connecting it with other tools and webshops works really well.
Cons
At times figuring out the cost of a money transfer can be a bit tricky. It would help if there were a built-in calculator inside the platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tom S.
Information Technology and Services, 1-10 employees
“Trusted brand”
Pros
Sending money is simple and since a lot of my family and friends already use it, it makes payments really convenient. It's also a well-known, trusted brand and connecting it to my bank account was simple which helps with getting withdrawals faster.
Cons
The fees can get pretty expensive especially when you're sending larger amounts. It would also help if the fee structure was explained more clearly during sign-up.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Charlene M.
Arts and Crafts, 1-10 employees
“One of my most used apps”
Pros
This app has become one of my top five most-used apps because it's so convenient to have around. Everything feels simple to handle, from adding it to my wallet to sending money, setting up autopay and even loading funds straight from my bank instead of having to reload in a store.
Cons
It doesn't always clearly show or notify me about charges that come out of my account. I'd really prefer to be alerted for every charge or deposit but the notifications aren't always consistent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Higher Education, 1-10 employees
“uncluttered interface”
Pros
It has been really functional for me. It's simple to use, easy to understand and the screen never feels cluttered with too much going on. I also appreciate that the first thing I see is how much money I have available and, if I owe anything, the amount due is right there at the top. Overall my PayPal account feels very secure.
Cons
when I submit a ticket to report an issue, the form doesn't always handle unusual situations very well which can be annoying.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10