PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JV

Jeff v.

Entertainment, 1-10 employees

5.0
August 2025

very easy to use

Pros

It is really easy to use and the app adds a lot to that. The sense of security it gives me is also a big reason why I keep using it regularly.

Cons

Sometimes, when a payment is ready and authentication is required, I have to close the app and open it again before it works properly. It does not happen very often though.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KS

Kayla S.

Human Resources, 11-50 employees

5.0
August 2025

Quick and transparent

Pros

This system has been quick, simple and pretty transparent whenever I use it. I also appreciate having their backing and the platform is simple to navigate. I've had little to no trouble with it overall.

Cons

One thing that could be better is how it handles instant transfers compared with apps like Cash App and Venmo. Instant transfers should be faster and more convenient so people can sign up and use them without any hassle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS

Tracy S.

Insurance, 101-500 employees

5.0
August 2025

Would recommend it to everyone

Pros

Being able to send and receive money without any hassle has been really convenient. It's also nice to have the option to add or remove my debit and credit cards whenever I need to.

Cons

I genuinely enjoy using it and would gladly recommend it to friends and family. Honestly I haven't run into anything I dislike about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CJ

Céline J.

Consumer Services, 51-100 employees

4.0
August 2025

easily connected with our website

Pros

Getting it connected to our website was quick and simple and it gave us the freedom to handle different transactions with our partners securely and without hassle. The platform is also notably simple to use which makes the whole process even better.

Cons

It's international transaction fees are quite high and they change depending on the country. On top of that, customer support is often slow to respond and the way they handle requests can come across as careless or indifferent.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

JR

Jasmine R.

Supermarkets, 500+ employees

4.0
August 2025

Simple layout

Pros

It was easy to operate, the layout is simple to understand and sending money feels easy.

Cons

Reaching a live customer service agent is not always possible and even email responses can take quite a while to come back.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MA

Msrisa A.

Child Day Care Services, 51-100 employees

5.0
August 2025

Keeping everything organized

Pros

the app has been very simple and the tracking features along with the ability to link accounts through the portal have been really helpful. It has done a lot to keep us organized.

Cons

There's not much to complain about. It's very user-friendly and we've relied on it for years. The only thing I'd change is the app logging us out so often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Software, 51-100 employees

4.0
August 2025

convenient for online purchases

Pros

Paying for online purchases with this service is convenient and simple to handle. It also feels secure when using it.

Cons

Whats bothers me is not being able to delete my account once I am finished using the service. I wanted to remove it mainly to avoid any unauthorized use later on.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Professional Training & Coaching, 500+ employees

5.0
August 2025

Widely adopted system

Pros

This was the first app I used for secure, guaranteed online payments and it still feels very reliable. It's simple to use and has become widely adopted which makes it even more convenient.

Cons

Fund transfer times can be quite long with certain banks. The fees can also feel a bit high at times especially for business users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FU

Fidelis U.

Hospitality, 51-100 employees

4.0
July 2025

protection for sellers

Pros

It has been one of the safest payment gateways I've ever worked with. I really appreciate the way it protects sellers so I don't have to stress when offering products and services to my clients.

Cons

My personal account does come with a $250 withdrawal limit which feels far too low. That said, the company PayPal account has a limit of more than $58K so while it could have been a problem, it really hasn't turned into one.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KK

karanja K.

Law Practice, 1-10 employees

5.0
July 2025

end-to-end encryption

Pros

Using it as my POS has been really convenient and the platform is very simple to work with. My customers can pay for goods confidently because it protects transactions with end-to-end encryption which makes it feel very secure.

Cons

PayPal feels like the future of modern transactions and honestly, I can say it has been really good for me without any downsides to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Steven M.

Management Consulting, 500+ employees

5.0
July 2025

Never been scammed

Pros

Over the years, it has shown me that it's a very secure platform. I've been able to trust it completely for both sending and receiving money anywhere in the world. The low fees also make the whole process of transferring money internationally feel simple and convenient. I've never been scammed using it because PayPal's security policies are strong and whenever there's any sign of suspicious activity, the system reacts right away and helps prevent a lot of frustration.

Cons

Honestly it hasn't failed me at all. I've consistently felt that it's a safe place to keep my money and the system has always worked exactly as it should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB

Marco B.

E-Learning, 1-10 employees

5.0
July 2025

Useful reminders for overdue payments

Pros

Everything feels user-friendly and simple to use and the platform is very complete, with plenty of useful tools like reminders for overdue payments and more.

Cons

Commission they apply to everything is not always clearly explained. Sometimes you end up wondering why they charge one amount on a certain day and a different one on another especially because the conditions seem to change quite often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EW

Elizabeth W.

Accounting, 1-10 employees

5.0
July 2025

Works brilliantly with Zettle

Pros

Using it with the Zettle card reader and point of sale has been really useful and the option to connect it to our website for sales and donations is a big plus. Transfers between PayPal accounts are free as well which is especially helpful when dealing with international users.

Cons

I've noticed that it logs out pretty quickly after a period of inactivity. That said, I understand it's there for security reasons and honestly a fast logout is far better than having the account left open on someone's screen.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AO

Adolphus O.

Photography, 1-10 employees

4.0
July 2025

important part of my business

Pros

PayPal has been a regular part of how I run my business for more than five years. Sending money through it only takes a few seconds which makes daily transactions really convenient.

Cons

I got an email from the company saying they are discontinuing the mobile app. Since that is the way I usually use the service, having to go through the browser every time is going to be difficult for me.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

MM

Mathew M.

Financial Services, 500+ employees

4.0
July 2025

Simple to send funds in different currencies

Pros

It makes it simple to receive and send funds in different currencies. It also accepts most major credit cards from various countries without any limitations.

Cons

The interface is user-friendly and it makes gift card purchases easier as well so I really haven't had any complaints.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

LW

Lisa W.

Insurance, 500+ employees

5.0
July 2025

Paypal works best for me

Pros

After trying Venmo, Zelle, CashApp, Bridgett, Albert and PayPal, PayPal has clearly been the strongest option across the board. Venmo even suspended my brand-new account right after I signed up for no clear reason so that was a bad start. Compared with the others, PayPal has been much more reliable. The app is simple to navigate, the rewards are really good and I actually end up using it more than my Capital One account.

Cons

Not happy with the fee for sending money to people already in my contacts. I could understand paying a fee to send or receive money with someone who is not in my contacts but charging fees for existing contacts is something I really do not like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JJ

Jimbo J.

Information Technology and Services, 1-10 employees

5.0
July 2025

fantastic integrations with handy APIs

Pros

Its overall simplicity is a big plus and being able to use it worldwide makes it even more useful. The API interfaces are well done too so connecting it with other tools and webshops works really well.

Cons

At times figuring out the cost of a money transfer can be a bit tricky. It would help if there were a built-in calculator inside the platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TS

Tom S.

Information Technology and Services, 1-10 employees

4.0
July 2025

Trusted brand

Pros

Sending money is simple and since a lot of my family and friends already use it, it makes payments really convenient. It's also a well-known, trusted brand and connecting it to my bank account was simple which helps with getting withdrawals faster.

Cons

The fees can get pretty expensive especially when you're sending larger amounts. It would also help if the fee structure was explained more clearly during sign-up.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

CM

Charlene M.

Arts and Crafts, 1-10 employees

5.0
July 2025

One of my most used apps

Pros

This app has become one of my top five most-used apps because it's so convenient to have around. Everything feels simple to handle, from adding it to my wallet to sending money, setting up autopay and even loading funds straight from my bank instead of having to reload in a store.

Cons

It doesn't always clearly show or notify me about charges that come out of my account. I'd really prefer to be alerted for every charge or deposit but the notifications aren't always consistent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Higher Education, 1-10 employees

5.0
July 2025

uncluttered interface

Pros

It has been really functional for me. It's simple to use, easy to understand and the screen never feels cluttered with too much going on. I also appreciate that the first thing I see is how much money I have available and, if I owe anything, the amount due is right there at the top. Overall my PayPal account feels very secure.

Cons

when I submit a ticket to report an issue, the form doesn't always handle unusual situations very well which can be annoying.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10