Haley B.
Hospital & Health Care, 51-100 employees
“Convenient transfers”
Pros
I really appreciated how convenient it was. It made it simple to send money to my family whenever I needed to and I felt confident trusting this company with my money.
Cons
There was not really anything I disliked. I do not have anything negative to say about the program because it has only made sending money and managing those transfers easier for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hicham M.
Graphic Design, 1-10 employees
“Accepts different currencies”
Pros
Working as a 3D character designer, I rely on it for all my client payments. It supports and accepts different currencies from all over the world which makes international transactions much more convenient. There's also a Pay Later feature that adds a lot of flexibility. On top of that, it offers installment options for purchases, letting me pay over time for up to 24 months.
Cons
Transaction fees can be fairly high at times and there are situations where withdrawals get delayed or limited. Sometimes the money is also placed on hold so it isn't available to use right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Danielle B.
Retail, 1-10 employees
“Lovely debit card feature”
Pros
Being able to move money to and from my Venmo through visa+ has been really convenient. The debit card feature is a nice bonus too.
Cons
A lot of the gift cards I earn online still won't link to my PayPal account which makes handling extra funds more difficult.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Real Estate, 1-10 employees
“Works without issues”
Pros
I found it easy to use. Whether I'm sending an invoice or getting a money transfer, everything works without any issues.
Cons
At this point I really haven't come across any downsides. I've used it for a long time and whenever something has come up, it has always been resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim A.
Pharmaceuticals, 11-50 employees
“exceeds expectations”
Pros
It really delivers when it comes to speed and reliability especially for paying vendors even when contracts involve partners in different countries. Keeping a record of expenses tied to each partner has also made our quarterly reconciliation much easier to manage.
Cons
Cross-border transaction fees can be pretty steep and we'd also prefer faster response times from PayPal's support team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victor M.
Construction, 500+ employees
“best payment service I've used”
Pros
PayPal has been the best payment service I've used. It makes transactions and payments much more convenient, with a flexible and transparent process and fees that are still reasonable.
Cons
The transfer time to a bank account should be shorter. There are times when I need the money to reach my bank quickly so I can use it right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
glory b.
Consumer Goods, 11-50 employees
“Swift transfers”
Pros
This has been a really good experience for me. Transfers and receiving payments are fast and the platform is very beginner-friendly. It's simple to use and doesn't take much time to figure out.
Cons
The fees can be a bit discouraging even though the service still feels worth it. The percentage charged is somewhat high but considering how fast the transfers are, it still delivers good value.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antonio P.
Logistics and Supply Chain, 500+ employees
“well-rounded platform”
Pros
The interface feels top notch and is very simple to use. It comes with improved capabilities and useful features making it a well-rounded platform for different needs and digital payments.
Cons
Recurring payments perform really well but there is still room to improve the app and make checkout flows more smooth. At times the integration feels weak or does not work properly and customers have run into a couple of failed payments between PayPal and external websites.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paige B.
Education Management, 11-50 employees
“helpful notifications”
Pros
Payments are processed quickly, the platform feels secure and getting started is simple with a simple sign-up and sign-in process. The sign-up promos are a nice bonus and I always get confirmation emails and notifications which helps me stay updated.
Cons
Reaching customer support or the help team can sometimes take quite a while which is frustrating when you need urgent assistance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lluc B.
Higher Education, 1-10 employees
“Paypal won't protect you”
Pros
It has a few positive points but it doesn't feel secure and I wouldn't recommend it to anyone because the downsides clearly outweigh the benefits.
Cons
If one of those shady companies out there hits you with an unauthorized charge, PayPal won't stand up for you. Quite the opposite-they seem to side with the scammer and you end up losing your money. Be very careful.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Catherine W.
Insurance, 11-50 employees
“Quick setup”
Pros
Getting started with it takes very little time and using it is even more simple once everything is set up. It offers secure money transfers for both personal users and businesses.
Cons
It works really well for personal use but when it comes to non-profits and business use, it does not feel as competitive as some other services.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Macaire Z.
Retail, 51-100 employees
“Smooth currency conversion”
Pros
Handling payments with clients across different countries has been really convenient and it manages currency conversion in a way that feels smooth. Because of that, my business has been able to tap into more global opportunities and connect with a wider customer base.
Cons
There have been a few times when the currency exchange rates offered did not feel very favorable compared to current market rates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve M.
Education Management, 1-10 employees
“All payments organized in one place”
Pros
Its really easy to use, we can send invoices and keep every payment organized in one place. Since we run a small operation, it has been a really valuable tool for us.
Cons
Being able to accept payments from other e-wallets would make a huge difference but right now PayPal only works with PayPal and Venmo wallets.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Delaney F.
Legal Services, 1-10 employees
“Nice integration with Honey”
Pros
Very user-friendly and it does a dependable job with refunds and tracking purchases across all my cards and different locations. I also appreciate being able to connect with multiple sites and the integration with Honey for coupons is a nice bonus.
Cons
On mobile, the app can feel a little harder to navigate, while the desktop version has a much clearer layout. The constant notifications and updates pushing their other products can get pretty annoying too.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Brian V.
Information Technology and Services, 1-10 employees
“dated integration and higher fees”
Pros
The thing about PayPal is that its biggest advantage also feels like its biggest weakness. The integration is simple and works in plenty of places but it really hasn't evolved or been updated to keep up with current standards. It's definitely quick to plug in, just not worth the price as a payment gateway.
Cons
It's integration feels like it has been stuck in the past for years. It comes across as frustrating, looks outdated and the whole process of dealing with multiple pop-ups makes the experience less convenient than it should be. Add in the higher fees and it ends up being a weaker payment gateway option compared with a lot of alternatives.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Max K.
Consumer Services, 1-10 employees
“So many people rely on it”
Pros
This tool is simple to manage and since so many people already rely on it, sending and receiving money is very convenient. When paying online, it also feels more secure and reassuring, almost like a guarantee that the transaction will go through without problems.
Cons
PayPal clearly puts a lot of effort into the design and dispute handling for individual users but when it comes to business use, the mobile app has an odd blue look and for disputes, you can pretty much assume you're going to lose them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kaitlynn G.
Accounting, 1-10 employees
“Can check purchase history”
Pros
Right from the start, the interface feels very simple to use which makes the key features really convenient to use like checking purchase history and keeping track of received money.
Cons
Using coupons or percentage-back offers during a purchase isn't very convenient. Most of the time, you have to search for them in advance and add the coupon yourself. It would be much better if those offers showed up automatically while you're checking out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Olivia G.
E-Learning, 500+ employees
“uncomplicated implementation”
Pros
Getting my account set up and connected to a lot of online shopping sites was really simple. It makes checking out and paying much faster.
Cons
Honestly I don't have any complaints about this app. It has been very simple and useful for me and even signing in is incredibly simple.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim L.
Non-Profit Organization Management, 51-100 employees
“Easy to send larger amounts of money”
Pros
Moving around is not hard, payments go through quickly and it does what I need it to do. It's also fairly simple to send larger amounts of money to friends and family for shared bills and similar expenses.
Cons
when paying sellers for goods and services, the fee isn't shown clearly. I'd prefer if that charge were stated upfront instead of being somewhat hidden.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Mackenzie W.
Education Management, 1-10 employees
“integrated into consumer markets”
Pros
This solution is easy to manage and now that it's integrated into more consumer markets, I can pay while I'm out even if I don't have my wallet with me.
Cons
I'd change the fee they take out although I understand that's part of how PayPal makes its money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10