PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SB

Sunil B.

Retail, 1-10 employees

4.0
May 2025

unmatched security

Pros

What really stands out is the peace of mind this gives me when handling transactions. The security feels unmatched and the integration with other tools works smoothly too.

Cons

PayPal really should take another look at its fees for transactions, chargebacks and related costs because they can add up fast and start cutting into a business's profitability.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Computer Software, 1-10 employees

4.0
May 2025

Great for sending money to family

Pros

It's a widely accepted and convenient way to pay, whether I'm shopping online or sending money to friends and family.

Cons

The integration experience with the software isn't very good, the transaction fees are higher than with other providers and the UI tends to have bugs pretty often.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

BS

Ben S.

Entertainment, 1-10 employees

4.0
May 2025

Fast payouts for our studio

Pros

Once a project is finished, PayPal lets us receive payment pretty quickly and the funds clear without much waiting. The instant transfer options have been especially helpful for our small studio.

Cons

The transaction fees can stack up over time, particularly on international payments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JM

Jazzmen M.

Arts and Crafts, 1-10 employees

5.0
May 2025

Don't have to wait for money

Pros

Getting my money right away is one of the best parts. I don't have to wait around or deal with any hesitation before it comes through.

Cons

There are just too many notifications about shopping stores I never use or that aren't even in my area.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FM

Freyxa M.

Mental Health Care, 101-500 employees

4.0
May 2025

Excellent for last-minute transfers

Pros

PayPal works like a familiar online banking tool that lets you send money to anyone around the world as long as they use the app too. It's especially useful when you need to make a last-minute transfer or deposit without any hassle.

Cons

My only complaint isn't really about how the software works but about the percentage they deduct when you receive payments for services.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

ML

Mercedes L.

Real Estate, 11-50 employees

4.0
May 2025

simple to receive money

Pros

Paying for things online feels secure because I don't have to share my card details. Receiving money is simple enough too.

Cons

The platform is simple to use and it only takes a few seconds to pay for things without paying much in fees. I also appreciate how secure it feels.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

LB

Luis B.

Hospital & Health Care, 500+ employees

5.0
May 2025

no downsides at all

Pros

What I appreciate most about it is the secure way it lets me send money to friends and family.

Cons

I honestly haven't come across any downsides while using PayPal. That doesn't mean other people won't find something they dislike but I've personally loved it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KJ

Kimberly J.

Libraries, 51-100 employees

5.0
May 2025

Enjoyable experience

Pros

Using it has been a pleasure because it's simple to work with, feels secure and is accepted by just about every business I deal with.

Cons

Faced no issues while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MY

Mandie Y.

Commercial Real Estate, 11-50 employees

5.0
May 2025

Secure payments that feel reliable

Pros

it is simple and the payment processing and acceptance feel secure. I also appreciate the purchase protection on items bought through eBay.

Cons

I'm okay with using credit cards but I'm not comfortable having to add bank account details for verification. With so many sites getting hacked these days, I don't want my bank information stored in more places than necessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VH

Vickie H.

Consumer Services, 1-10 employees

5.0
May 2025

Paypal works perfectly for us

Pros

We rely on it across multiple accounts and it has been very simple to use. The app is simple to navigate which makes everyday tasks convenient. A lot of our clients already use PayPal as well so it fits naturally with how we do business.

Cons

Honestly we do not have any complaints about it. It has been working well for us and the only thing we would ask is for PayPal to keep doing what it is doing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EL

Ericka L.

Medical Practice, 1-10 employees

5.0
May 2025

can send money quickly

Pros

It makes paying for things really convenient. One thing I really enjoy is how quickly I can send money to other users without any hassle.

Cons

The part I do not like is the negative image PayPal sometimes gets on social media. People often say it is easy to hack which gives it a bad reputation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TD

Thomas D.

Arts and Crafts, 1-10 employees

5.0
May 2025

all-in-one shop management

Pros

Running my shop through PayPal has been really convenient and being able to handle my finances all in one place is something I really appreciate.

Cons

It has been consistently reliable for me. It's quick and I don't run into error pages or random issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Andres S.

Business Supplies and Equipment, 500+ employees

5.0
May 2025

Every purchase goes through a secure channel

Pros

Paying with the confidence that every purchase goes through a secure channel, plus having the possibility of a refund if fraud ever happens, gives a lot of peace of mind.

Cons

What I miss is being able to have a card directly linked to it so everything could be kept together in one place.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CM

Cheyenne M.

Gambling & Casinos, 1-10 employees

5.0
May 2025

Instant payments with linked accounts

Pros

Being able to pay anyone, whether they use it or not, is something I really appreciate. Having all my accounts linked in one place makes payments much more convenient and most of the time the transfers go through instantly.

Cons

I did not enjoy that PayPal can make you wait 7 days or even longer when sending money directly from a bank account even though it already shows the balance for each account once they are linked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB

Jake B.

Retail, 1-10 employees

5.0
May 2025

Valuable sync with eBay and Shopify

Pros

Paying and receiving money is really simple. Being connected to online platforms like eBay and Shopify makes it much simpler to send payments and get paid without extra hassle.

Cons

Customer service could be better. On the few occasions I've run into problems, it has taken quite a while for support to get everything sorted out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CW

Chelsey W.

Recreational Facilities and Services, 500+ employees

5.0
May 2025

Lets you save your payment choice

Pros

Everything about the process feels simple and hard to mess up. You can also save your payment choices which makes checking out faster and much more convenient the next time.

Cons

Never had any problems. It offers every payment option I would need, including the ability to pay over time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EM

Evandro M.

Accounting, 1-10 employees

4.0
May 2025

good support

Pros

Making and receiving transfers is simple and the whole process is quick and dependable. The support team is very good and their policy does a solid job of protecting both the payer and the service provider.

Cons

At times refunds can take a little longer than expected to be confirmed but it is not too concerning. That is really the only issue once in a while.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

RO

Rocio O.

Marketing and Advertising, 1-10 employees

1.0
May 2025

AI customer support

Pros

The only real advantage is that you can receive money from different parts of the world. But if they do not actually give it to you afterward, then it is useless. It has turned into a scam.

Cons

They hold users' money and their customer support is handled by AI. When you finally reach a human agent, they still do not give you any solution.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

YG

Yoel G.

Publishing, 51-100 employees

5.0
May 2025

mpressive system

Pros

I'd give PayPal's overall quality about 4.5 out of 5 stars. It's a secure, widely accepted and user-friendly payment platform that makes online transactions quick and convenient.

Cons

The part I liked least about PayPal was the high transaction fees on business accounts, along with the occasional account limitations that come without clear explanations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Amanda B.

Health, Wellness and Fitness, 500+ employees

5.0
May 2025

Stays consistent

Pros

Using this app has always felt simple and over the years it has stayed impressively consistent. I appreciate that it works the way I expect every time, without any unexpected changes or surprises.

Cons

At times it does become a little laggy and there are moments when it crashes on my phone which can definitely be frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10