Anonymous
Computer Software, 1-10 employees
“safer worldwide money transfers”
Pros
Being able to send and receive money from anywhere in the world is really useful and it also feels more secure.
Cons
One thing that bothers me about it is how long refunds can take after I send money to someone and then get it refunded.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Susa K.
Health, Wellness and Fitness, 1-10 employees
“helpful for our patients”
Pros
Getting it up and running was simple and using it has been just as simple which makes it especially helpful for our patients.
Cons
There have been a few small problems with shipping addresses and that has led to extra customer service work to correct orders that were already completed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Olivia H.
Publishing, 1-10 employees
“Paypal is vital for my business”
Pros
Most of my business transactions go through PayPal and it has become a very important part of how I run my business. It's very simple to use and plays a vital role in my day-to-day operations.
Cons
reporting should be improved especially when it comes to preparing end-of-year tax documents.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah F.
Media Production, 1-10 employees
“Useful for paying for recurring subscriptions”
Pros
Payments come through quickly and I can transfer the money to my bank whenever I need it. It's also really convenient for paying for small online purchases or recurring subscriptions.
Cons
The only downside is the fees which can get a little expensive depending on where the payment is coming from but I usually account for that when setting my prices.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Lars K.
Leisure, Travel & Tourism, 1-10 employees
“Recommended”
Pros
Payments and processing are incredibly fast. Purchases are protected and if something goes wrong, there is legal security as well.
Cons
I'm honestly completely satisfied with it overall so I would definitely recommend it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Demi M.
Computer Games, 11-50 employees
“fast payments almost anywhere”
Pros
Using it in most places has been no problem at all and sending money is done in just a few seconds. Paying with it also feels safer than sharing your credit card details directly.
Cons
The occasional random checks and account limits can be annoying and the fees for different currencies or business features tend to build up before you really notice them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mehakpreet K.
Entertainment, 11-50 employees
“Expense tracking done right”
Pros
Handling payments has become much more convenient and it lets me keep track of all my expenses in one place which used to be really difficult otherwise.
Cons
There is nothing major to dislike but at times it asks me to log in again and again on the same device and that can get irritating.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Derek G.
Accounting, 1-10 employees
“Paypal fits all my needs”
Pros
It has let me shop online and send money to my relatives while paying lower fees. I'm really happy with it because it covers everything I need.
Cons
That said, the card payment charges and cash withdrawal fees are a downside and the dashboard doesn't show expenses clearly. Other than that, PayPal is a wonderful platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren B.
Information Technology and Services, 1-10 employees
“ability to connect several bank cards”
Pros
Being able to connect several bank cards in one place with PayPal comes at no extra cost which is really convenient. Every time I've used it, it has worked perfectly for fast payments.
Cons
The fees generally seem reasonable and the dispute team feels like a small rescue squad whenever I run into refund problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Taylor S.
Religious Institutions, 11-50 employees
“More trustworthy than other services”
Pros
When it comes to online transactions, I trust it more than any other service. It's very simple to use and it consistently feels safe and dependable.
Cons
website interface could benefit from some updates. Its fees are also higher than Stripe and Square but I still choose it because of how reliable it is.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Tatiana B.
Health, Wellness and Fitness, 51-100 employees
“Useful for international transfers”
Pros
Being able to apply for a credit card and then use PayPal to send money abroad, not just within the country, is definitely a useful feature.
Cons
The fees are extremely high and because of that I would not use the credit card again. On top of that, the frequent security checks feel excessive and become really annoying.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Kimberly A.
Hospital & Health Care, 500+ employees
“Superb pay-shop option”
Pros
Sending money to friends or using the pay-shop option only takes a couple of clicks even when the store charges in a different currency and I'm paying in my own.
Cons
Refunds can take a while to show up, the fees add up when converting between currencies and the app sometimes lags or doesn't refresh the updated balance right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim M.
Construction, 1-10 employees
“Send money quickly with paypal”
Pros
Paying online or sending money quickly works really well with this and I also use it to receive payments. Linking a bank account was simple and it makes it simple to track what is coming in and going out.
Cons
fees can get pretty high when you receive a lot of payments. It is also frustrating to reach support if the account gets blocked and the response time is not very fast.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Francesco L.
Automotive, 1-10 employees
“Disappointed!”
Pros
It doesn't protect you completely and you could end up losing a significant amount of money. Very disappointing.
Cons
It doesn't fully protect you and you risk losing large sums of money.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Kelly W.
Facilities Services, 500+ employees
“receiving payments made effortless”
Pros
Receiving money and sending payments with PayPal feels really simple and convenient.
Cons
I honestly can't think of any downsides with PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abby A.
Health, Wellness and Fitness, 1-10 employees
“Just send the link”
Pros
Sending a payment link is all it takes and that's it. It helps me look a bit more professional without having to deal with cash or bank transfers all the time.
Cons
The fees feel a little high when you receive payments frequently and the dashboard isn't especially clear for small businesses like mine. Even so, it's still very practical.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin H.
Marketing and Advertising, 1-10 employees
“Solid support”
Pros
It has been my go-to for secure online payments and it makes the whole process feel really convenient. I've also used the Pay in 4 option several times and it's been very useful. On top of that, their support team has been really solid, I had a payment issue once and they were amazing in helping me sort it out.
Cons
At the moment, I honestly don't have any negatives to mention about PayPal. I've been very pleased with the software overall, as well as the support I've received.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Corey G.
Information Technology and Services, 1-10 employees
“handles payments securely”
Pros
Handling payments feels secure and simple. Connecting bank accounts and different credit cards doesn't take much effort and getting paid as a 1099 employee is simple and convenient.
Cons
having to go through MFA constantly can get frustrating. Even when I select "remember this device," it still asks me to verify again. I understand that's probably the trade-off for better security when payments and accounts are involved but it can still be annoying.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angelique M.
Hospital & Health Care, 11-50 employees
“Love the pay later option”
Pros
Having the pay later option split into 4 payments is really helpful and I also appreciate the points you can earn on certain purchases.
Cons
Every now and then, when I choose the pay-in-4 option, it ends up charging the full amount instead without any warning. That's really frustrating when you're expecting to pay one way and then get charged another.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Monica O.
Legal Services, 1-10 employees
“Awesome for online purchases”
Pros
It lets me shop online without having to use any of my other credit cards or bank accounts which is something I really appreciate.
Cons
Not every online store accepts it and the fees can get pretty high especially for overseas purchases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10