Total 5100 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PP

Perla P.

Hospitality, 1-10 employees

5.0
April 2025

“Simple to follow steps”

Pros

The set up process is very simple and every step was simple to follow and understand.

Cons

it occasionally makes logging in a bit difficult.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KM

Kayla M.

Marketing and Advertising, 51-100 employees

5.0
April 2025

“cashback system is a nice bonus”

Pros

PayPal lets me handle online payments quickly and securely without having to share my card details and it also helps protect me from extra charges.

Cons

I haven't run into any problems while using PayPal, if anything, the cashback system is actually a nice bonus because it helps me earn a little money back.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DL

Daniela L.

Child Day Care Services, 1-10 employees

5.0
April 2025

“works perfectly”

Pros

it gives me the option to split a purchase into four payments and pay every two weeks which has been really convenient.

Cons

The one thing I'm not a fan of is that I can't move or extend the payment date the way some other services allow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BB

Braydon B.

Consumer Services, 1-10 employees

5.0
April 2025

“Packed with features”

Pros

It feels like one of the most versatile payment systems out there. It's fairly simple to use, comes with plenty of features and gives me confidence when it comes to security.

Cons

That said, it can be a little more complicated to navigate than some other platforms. If you're not at least somewhat comfortable with technology, there may be better options to consider.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GV

Gabriel V.

Insurance, 51-100 employees

5.0
April 2025

“Perfect for receiving international remittances”

Pros

It's an excellent tool for receiving international remittances.

Cons

I really appreciate the partnership they have with my bank since the money reaches me within minutes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Andrea S.

Veterinary, 1-10 employees

5.0
April 2025

“Covers all bases”

Pros

Covers everything I need especially the convenience of paying merchants and receiving payments.

Cons

There is nothing I dislike about PayPal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Meg M.

Business Supplies and Equipment, 11-50 employees

5.0
April 2025

“simple to use”

Pros

PayPal has been really simple to use and I always feel confident that my payments are protected when I use it.

Cons

Customer service could definitely be better but aside from that, everything else has been really good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WL

Whitney L.

Consumer Goods, 1-10 employees

3.0
April 2025

“Convenient P2P transfers”

Pros

Sending money person to person is really convenient and I appreciate that there are no fees when I use my balance.

Cons

The account can suddenly get frozen just for receiving a payment even though that is exactly what the account is meant to handle. It feels like their security is mostly controlled by a bot and a lot of the time there is no way to get a manual override.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

BM

Brandon M.

Accounting, 1-10 employees

3.0
April 2025

“restrictions happen fast”

Pros

It does what it's supposed to when it comes to billing and sending money.

Cons

Even a very small change can end up getting the account restricted.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

KJ

Kayla J.

Facilities Services, 11-50 employees

5.0
April 2025

“Paypal works across many apps”

Pros

Being able to use it for payments or transfers across several programs and apps is really convenient.

Cons

some companies still have waiting periods before the funds are actually received.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ES

Ellie S.

Marketing and Advertising, 1-10 employees

4.0
April 2025

“Clear tracking”

Pros

Sending and receiving money feels simple and the tracking is clear enough that I always know what's happening with a transfer.

Cons

One thing that keeps coming up is the hidden fees especially when I send money internationally or try to receive invoice payments.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JH

Junaid H.

Furniture, 1-10 employees

5.0
April 2025

“Effective for receiving wire payments”

Pros

It is a nice way of sending or receiving wire payments for online purchases. The app fees are very low and the transactions still feel secure and reliable.

Cons

There is still a real risk of fraud especially with scammers pretending to sell a product. You have to stay very cautious anytime you are making a purchase.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SH

Scott H.

Machinery, 1-10 employees

5.0
April 2025

“Works on different platforms”

Pros

Getting started with it feels very simple and it's accepted across a wide range of websites and platforms which makes it really convenient to use.

Cons

There are moments when it feels a bit frustrating to work with and every now and then I run into connection problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ML

Matthew L.

Industrial Automation, 1-10 employees

5.0
April 2025

“Full-featured program”

Pros

It's a simple platform with solid features and one of the biggest advantages is the network effect that comes with using a well-established service so many people already rely on.

Cons

When tax season comes around, it's not the strongest option. Some other payment platforms are easier to navigate and handle tax-related features better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB

Martin B.

Airlines/ Aviation, 1-10 employees

4.0
April 2025

“Lot of companies accept it”

Pros

A lot of companies and businesses accept this platform which makes it really convenient to use in many places.

Cons

Some customers are not too happy about having to pay the fees that come with using the platform.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RH

Richelle H.

Information Technology and Services, 500+ employees

5.0
April 2025

“no complaints”

Pros

There's a real sense of comfort and security that comes with using it especially when I'm paying a company I've never bought from before.

Cons

Honestly I don't really have any complaints. The extra verification steps help make sure you're not being scammed which is definitely a plus.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TT

Tamás T.

Electrical/ Electronic Manufacturing, 51-100 employees

5.0
April 2025

“I trust it for online payments”

Pros

When it comes to paying online, I usually go with it. I prefer using it for transactions because it feels safe and secure.

Cons

I havent faced any issues while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CM

Chad M.

Renewables & Environment, 500+ employees

5.0
April 2025

“Has been accurate”

Pros

I've consistently appreciated how accurate it has been for me. I've never run into problems with payments failing to go through or with incorrect charges showing up on my account.

Cons

The only downside I've noticed is that PayPal's interface has started to feel a bit outdated lately.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HDL

Helenie Dorothy L.

Hospital & Health Care, 1-10 employees

5.0
April 2025

“can use it for international dealings”

Pros

the platform is simple to navigate. I can use it internationally and for almost anything online that accepts digital payments.

Cons

Where I am in the Philippines, PayPal still is not very widely used so I mostly end up relying on it for international transactions only.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DA

Doyin A.

E-Learning, 1-10 employees

5.0
April 2025

“support for multiple currencies”

Pros

Getting paid and making payments through it has been really convenient. Clients are usually comfortable paying on the platform because it's widely trusted which makes the whole process easier. The quick checkout flow and support for multiple currencies have also been a big plus.

Cons

Nothing to complain about at the moment. I've been enjoying the benefits it offers and haven't run into any issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10