Andreas D.
Financial Services, 500+ employees
“well organized app”
Pros
Everything works quickly and feels simple to use. The app is well organized, payments are processed fast and two-factor authentication is available as well.
Cons
"Friends & Family" option is often offered in ways that can be misused. Because of the risk for the person sending the payment, the potential for abuse is higher here.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Matthew P.
Retail, 1-10 employees
“Widely used payment option”
Pros
I really appreciate how widely accepted it has become. Over the years, it has appeared as a payment option on most of the websites I use and I have never run into any issues with my transfers.
Cons
A drawback of using PayPal is the number of emails and messages you get pushing you to sign up for PayPal credit cards.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley P.
E-Learning, 1-10 employees
“trusted by everyone”
Pros
Simple to get started and it's a platform that most people already trust and use widely.
Cons
The support team isn't as quick to respond as I'd like especially when compared with some other alternatives.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Gabriel I.
E-Learning, 1-10 employees
“Excessive Fees”
Pros
One of PayPal's biggest advantages is the level of trust people already have in the brand. When you sell something online and offer PayPal, customers usually feel much more comfortable entering their credit card information because they see it as a safe and reliable payment option.
Cons
The fees though, feel completely excessive. It seems like almost every money transaction comes with a pretty high deduction which feels unfair and over the top. On top of that, PayPal Business doesn't offer many integration options so connecting it with other tools isn't very convenient.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Branden N.
Construction, 1-10 employees
“Paypal is super easy to handle”
Pros
Love how easy to handle it is. I can rely on it both for everyday purchases and for sending money to family or friends without any hassle.
Cons
My only complaint is that my account was hacked once or twice in the past although that has not happened again since I turned on multi-factor authentication.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Omar O.
Textiles, 500+ employees
“keeps records in sync”
Pros
being able to pull sales records straight into my accounting software is a plus which helps prevent payment tracking mistakes or records getting lost.
Cons
From my perspective, the business fees can climb to a pretty risky level and start affecting a company's ability to stay afloat.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joseph T.
Retail, 101-500 employees
“Handy withdrawal options”
Pros
i love how linking either my cards or my bank account for withdrawals is really convenient.
Cons
On more than one occasion, I ended up losing disputes against dishonest merchants who took my money and it felt like PayPal went along with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Consumer Electronics, 11-50 employees
“Syncs with e-commerce platforms”
Pros
As a universal payment solution, it lets people in almost any country send and receive money quickly and securely. On the business side, it also connects with many e-commerce platforms and online stores which helps make the customer checkout process much more convenient.
Cons
The transaction fees and currency conversion rates are fairly high compared with other payment tools and the costs are even worse when operating from China.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
John M.
Information Technology and Services, 11-50 employees
“Fast payments and secure transfers”
Pros
PayPal makes it quick and secure to send and receive money. Creating and sending invoices is also simple and adding my debit and credit cards to the account is simple.
Cons
it sometimes puts my funds on hold. I also get frustrated when my account is temporarily limited from time to time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Fatma S.
Telecommunications, 1-10 employees
“Shopping feel secure”
Pros
Paying with it feels much safer to me. I don't have to enter my card details on every site or page and that gives me a lot more peace of mind when I'm buying something.
Cons
At times purchases take a while to show up and there have also been occasions when money was held from me without any explanation at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Craig S.
Construction, 1-10 employees
“Simple to pick up”
Pros
Its simple to pick up. It's a really useful tool for receiving payments and moving money to a bank account is simple and free.
Cons
Something that gets in the way is all the ads and promotional offers which make the overall experience feel cluttered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luanny S.
Research, 1-10 employees
“Everything is self-explanatory”
Pros
Everything in the app is very self-explanatory so it's simple to use and easy to understand.
Cons
It would be even better if the platform offered more options for handling other financial activities such as different types of loans.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lindsey D.
Food & Beverages, 51-100 employees
“Trusted payments I rely on”
Pros
It's simple to use, feels secure and most people already know and trust it which makes everything more convenient.
Cons
I honestly have nothing to complain about. I love PayPal and truly think it's one of the best products I've ever used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark D.
Professional Training & Coaching, 1-10 employees
“Reliable protection and setup”
Pros
Getting it up and running on websites, shopping carts and similar platforms was simple and using it has been simple. It also includes guarantees and protection which adds a lot of confidence.
Cons
It works well but it is not inexpensive. They definitely make sure to take their cut.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Katie M.
Marketing and Advertising, 1-10 employees
“Safe payments without sharing details”
Pros
feels secure and simple. I really value not having to enter my personal information on different websites and that added sense of protection is a big plus.
Cons
I'd still like the option to add gift cards like Visa ones to my PayPal account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anshu p.
Financial Services, 500+ employees
“Has been a gamechanger”
Pros
Paypal has been a real lifesaver for me since I can send and receive money in different currencies from people in different countries.
Cons
One thing that could be better is the time it takes to settle money from the PayPal wallet to the bank especially when the currency has to be converted from one to another.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimb W.
Design, 1-10 employees
“User-friendly payments setup”
Pros
Sending and receiving payments feels really simple because the interface is user-friendly. I was also able to connect it to my bank account or credit card without any trouble.
Cons
If I had to point out one downside, it would be the dispute resolution process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie B.
Facilities Services, 11-50 employees
“Helps us collect invoice payments much faster”
Pros
it gave our business the ability to accept credit card payments which helped us collect invoice payments much faster than we could with the methods we used before.
Cons
It's not really a downside but the fees do have an impact on our bottom line unless we pass the processing cost along to the buyer. Even so, that tradeoff has been worth it for us because it lets us accept credit card payments and get paid faster.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Beatriz T.
Construction, 11-50 employees
“No extra clicks”
Pros
Just one click and you're basically done. It's hard to go wrong when using this app.
Cons
There are moments when I have to reload the page before the transaction will go through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shushanta P.
Computer & Network Security, 11-50 employees
“Works fine”
Pros
Sending money from anywhere in the world is really convenient with this app. It works very well and the overall experience is very user-friendly.
Cons
The design feels quite simple at the moment. It would be nicer if the interface looked a bit more polished and stylish.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10