PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AD

Andreas D.

Financial Services, 500+ employees

4.0
March 2025

well organized app

Pros

Everything works quickly and feels simple to use. The app is well organized, payments are processed fast and two-factor authentication is available as well.

Cons

"Friends & Family" option is often offered in ways that can be misused. Because of the risk for the person sending the payment, the potential for abuse is higher here.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MP

Matthew P.

Retail, 1-10 employees

5.0
March 2025

Widely used payment option

Pros

I really appreciate how widely accepted it has become. Over the years, it has appeared as a payment option on most of the websites I use and I have never run into any issues with my transfers.

Cons

A drawback of using PayPal is the number of emails and messages you get pushing you to sign up for PayPal credit cards.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP

Ashley P.

E-Learning, 1-10 employees

4.0
March 2025

trusted by everyone

Pros

Simple to get started and it's a platform that most people already trust and use widely.

Cons

The support team isn't as quick to respond as I'd like especially when compared with some other alternatives.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

GI

Gabriel I.

E-Learning, 1-10 employees

3.0
March 2025

Excessive Fees

Pros

One of PayPal's biggest advantages is the level of trust people already have in the brand. When you sell something online and offer PayPal, customers usually feel much more comfortable entering their credit card information because they see it as a safe and reliable payment option.

Cons

The fees though, feel completely excessive. It seems like almost every money transaction comes with a pretty high deduction which feels unfair and over the top. On top of that, PayPal Business doesn't offer many integration options so connecting it with other tools isn't very convenient.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

BN

Branden N.

Construction, 1-10 employees

5.0
March 2025

Paypal is super easy to handle

Pros

Love how easy to handle it is. I can rely on it both for everyday purchases and for sending money to family or friends without any hassle.

Cons

My only complaint is that my account was hacked once or twice in the past although that has not happened again since I turned on multi-factor authentication.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OO

Omar O.

Textiles, 500+ employees

4.0
March 2025

keeps records in sync

Pros

being able to pull sales records straight into my accounting software is a plus which helps prevent payment tracking mistakes or records getting lost.

Cons

From my perspective, the business fees can climb to a pretty risky level and start affecting a company's ability to stay afloat.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JT

Joseph T.

Retail, 101-500 employees

5.0
March 2025

Handy withdrawal options

Pros

i love how linking either my cards or my bank account for withdrawals is really convenient.

Cons

On more than one occasion, I ended up losing disputes against dishonest merchants who took my money and it felt like PayPal went along with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Consumer Electronics, 11-50 employees

5.0
March 2025

Syncs with e-commerce platforms

Pros

As a universal payment solution, it lets people in almost any country send and receive money quickly and securely. On the business side, it also connects with many e-commerce platforms and online stores which helps make the customer checkout process much more convenient.

Cons

The transaction fees and currency conversion rates are fairly high compared with other payment tools and the costs are even worse when operating from China.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JM

John M.

Information Technology and Services, 11-50 employees

5.0
March 2025

Fast payments and secure transfers

Pros

PayPal makes it quick and secure to send and receive money. Creating and sending invoices is also simple and adding my debit and credit cards to the account is simple.

Cons

it sometimes puts my funds on hold. I also get frustrated when my account is temporarily limited from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

FS

Fatma S.

Telecommunications, 1-10 employees

5.0
March 2025

Shopping feel secure

Pros

Paying with it feels much safer to me. I don't have to enter my card details on every site or page and that gives me a lot more peace of mind when I'm buying something.

Cons

At times purchases take a while to show up and there have also been occasions when money was held from me without any explanation at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Craig S.

Construction, 1-10 employees

5.0
March 2025

Simple to pick up

Pros

Its simple to pick up. It's a really useful tool for receiving payments and moving money to a bank account is simple and free.

Cons

Something that gets in the way is all the ads and promotional offers which make the overall experience feel cluttered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LS

Luanny S.

Research, 1-10 employees

5.0
March 2025

Everything is self-explanatory

Pros

Everything in the app is very self-explanatory so it's simple to use and easy to understand.

Cons

It would be even better if the platform offered more options for handling other financial activities such as different types of loans.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LD

Lindsey D.

Food & Beverages, 51-100 employees

5.0
March 2025

Trusted payments I rely on

Pros

It's simple to use, feels secure and most people already know and trust it which makes everything more convenient.

Cons

I honestly have nothing to complain about. I love PayPal and truly think it's one of the best products I've ever used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MD

Mark D.

Professional Training & Coaching, 1-10 employees

5.0
March 2025

Reliable protection and setup

Pros

Getting it up and running on websites, shopping carts and similar platforms was simple and using it has been simple. It also includes guarantees and protection which adds a lot of confidence.

Cons

It works well but it is not inexpensive. They definitely make sure to take their cut.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KM

Katie M.

Marketing and Advertising, 1-10 employees

5.0
March 2025

Safe payments without sharing details

Pros

feels secure and simple. I really value not having to enter my personal information on different websites and that added sense of protection is a big plus.

Cons

I'd still like the option to add gift cards like Visa ones to my PayPal account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP

Anshu p.

Financial Services, 500+ employees

5.0
March 2025

Has been a gamechanger

Pros

Paypal has been a real lifesaver for me since I can send and receive money in different currencies from people in different countries.

Cons

One thing that could be better is the time it takes to settle money from the PayPal wallet to the bank especially when the currency has to be converted from one to another.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KW

Kimb W.

Design, 1-10 employees

5.0
March 2025

User-friendly payments setup

Pros

Sending and receiving payments feels really simple because the interface is user-friendly. I was also able to connect it to my bank account or credit card without any trouble.

Cons

If I had to point out one downside, it would be the dispute resolution process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB

Stephanie B.

Facilities Services, 11-50 employees

5.0
March 2025

Helps us collect invoice payments much faster

Pros

it gave our business the ability to accept credit card payments which helped us collect invoice payments much faster than we could with the methods we used before.

Cons

It's not really a downside but the fees do have an impact on our bottom line unless we pass the processing cost along to the buyer. Even so, that tradeoff has been worth it for us because it lets us accept credit card payments and get paid faster.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BT

Beatriz T.

Construction, 11-50 employees

5.0
March 2025

No extra clicks

Pros

Just one click and you're basically done. It's hard to go wrong when using this app.

Cons

There are moments when I have to reload the page before the transaction will go through.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SP

Shushanta P.

Computer & Network Security, 11-50 employees

5.0
March 2025

Works fine

Pros

Sending money from anywhere in the world is really convenient with this app. It works very well and the overall experience is very user-friendly.

Cons

The design feels quite simple at the moment. It would be nicer if the interface looked a bit more polished and stylish.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10