Albert R.
Consumer Goods, 11-50 employees
“reliable payment processor”
Pros
It's been an extremely reliable payment processor and the interface is very user-friendly.
Cons
Customers need to update their card details through PayPal rather than inside our subscription platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan M.
Design, 1-10 employees
“Quick invoicing wins”
Pros
Putting together an invoice and sending it straight to a client by email is very simple and convenient.
Cons
Nobody really enjoys paying transaction fees but I get that they're a business and need to earn money just like everyone else.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Nanita Rica Winniewski W.
Market Research, 11-50 employees
“lets me use credit or debit card”
Pros
PayPal lets me use credit or debit cards without any hassle and it works well for paying for items in online stores.
Cons
money can be lost on PayPal pretty easily and the holding period can be quite long.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mohammed S.
Investment Management, 1-10 employees
“Instant payments with PayPal”
Pros
One thing that really works well with PayPal is the instant payments which makes sending and receiving money quick and really convenient.
Cons
At times the transaction fees feel pretty high and dealing with account limitations can be frustrating.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Maria H.
Mental Health Care, 1-10 employees
“Takes very little effort”
Pros
Sending money to friends and family has been really convenient and it takes very little effort to get funds where they need to go.
Cons
I have also used PayPal for business and I wasn't happy with the fees deducted from my payments. On top of that, creating invoices could feel frustrating at times and was occasionally glitchy.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Sara R.
E-Learning, 1-10 employees
“Account closed for no reason”
Pros
Signing up was fairly quick and simple.
Cons
I'm an honest person who tries to do the right thing, avoid problems and follow the rules. I don't break the law and I do my best to act responsibly. Even so, PayPal treated me like I had done something wrong or suspicious and ended up shutting down my account. I never kept more than $50 in it and I had only used it a couple of times. That's why it makes me wonder why they focused on me instead of going after people who are actually scamming the company. The small amount of money in my account was earned legally and should not have raised any serious concerns or red flags. But apparently I was wrong. Instead of targeting the big offenders, they seem to go after the small users who were just trying to follow the rules.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Nathan B.
Education Management, 101-500 employees
“Easy to operate”
Pros
In my opinion its easy to operate, it keeps data saved reliably and it works well across a wide range of different settings.
Cons
There are quite a few ads and it can be hard to figure out which payment option is the best one to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Agata S.
Human Resources, 1-10 employees
“offers useful payment choices”
Pros
found it user friendly and it offers useful payment choices like paying by credit card or splitting the cost into 3 installments.
Cons
Even when you qualify for the 3 equal payments option, there are times when it still isn't available to use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mariangela C.
Marketing and Advertising, 1-10 employees
“Information stays protected”
Pros
Paying for purchases with any type of card is really convenient and my information stays protected. I don't have to share my card details on the websites where I shop.
Cons
Some websites still don't accept PayPal. For example, Amazon doesn't let me pay with PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nadine H.
Mental Health Care, 1-10 employees
“Everything is easily accessible”
Pros
Getting around the software is simple, customer service has been incredible and accessing what I need is very convenient.
Cons
Every now and then, server glitches kick me out of the program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Radoslaw K.
Warehousing, 51-100 employees
“been using it for years”
Pros
I've been using it for more than ten years and it has consistently felt like a secure and reliable way to pay. It's especially reassuring when I'm shopping on websites that don't seem completely trustworthy.
Cons
It still isn't accepted by every retailer so I can't rely on it as my only payment option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katrina H.
Consumer Services, 51-100 employees
“Secure payments with paypal”
Pros
It gives me peace of mind to send and receive payments without needing to enter my credit card details over and over again.
Cons
The only real downside with PayPal for me is the high transaction fees.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer S.
Alternative Medicine, 1-10 employees
“Safe and convenient to use”
Pros
it feels very simple, convenient and secure.
Cons
A few platforms still don't accept it and dispute resolution can take longer than expected.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Ulli B.
Computer Software, 1-10 employees
“Impressive speed”
Pros
PayPal has always worked incredibly fast for me, with payments going through in seconds. The free buyer protection for payments between friends is also a big plus and the customer service has been very reliable whenever I needed help.
Cons
I honestly don't know of any downsides. I'm always happy to use PayPal and usually choose it first whenever it's available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
William M.
Health, Wellness and Fitness, 11-50 employees
“handles claims fast”
Pros
Whenever I pay for products through sellers with it, I feel a lot more confident about the whole transaction. My purchases feel protected and I do not have to worry much about scams or packages going missing. If something goes wrong, PayPal handles claims fast and really supports the buyer.
Cons
From the seller side, I do wish the fees could be a bit lower even though I understand that probably is not very realistic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jade L.
Retail, 1-10 employees
“Everything under one roof”
Pros
It feels very simple and all the functions I need are available in one place.
Cons
I haven't run into any issues that would make me dislike using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mariana H.
Retail, 1-10 employees
“Multi-currency payments made simple”
Pros
Paying and receiving money in different currencies has been really convenient with this platform.
Cons
Nothing bothers me about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JESSICA R.
Retail, 1-10 employees
“Huge international reach”
Pros
One thing that really helped was PayPal's international reach and I was able to send money without any problems right when I needed to.
Cons
I honestly didn't run into any problems with PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cardi G.
Retail, 11-50 employees
“Easy to track transactions”
Pros
Keeping up with my transactions is really simple with this.
Cons
At times it can be a bit tricky to navigate and to me, it feels different on a computer than it does on a phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
PJ D.
Hospitality, 11-50 employees
“Data breach”
Pros
I appreciate that the fees are kept to a minimum.
Cons
My personal information was compromised and the source of it was directly linked to PayPal.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4