Total 5100 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LC

Lataysha C.

Apparel & Fashion, 1-10 employees

4.0
March 2025

“Bank linking works well”

Pros

Connecting it with other banks is really convenient and doesn't take much effort.

Cons

I didn't enjoy dealing with frequent fraudulent emails.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SM

Sannah M.

Consumer Services, 11-50 employees

5.0
March 2025

“Outstanding service”

Pros

Making and receiving payments through it is really simple. The platform also does an excellent job with customer service and transaction support. My favorite part is the buyer protection which gives you help when something doesn't go as expected.

Cons

I honestly don't have any real complaints about PayPal. Overall it has been a very good piece of software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Albert R.

Consumer Goods, 11-50 employees

5.0
March 2025

“reliable payment processor”

Pros

It's been an extremely reliable payment processor and the interface is very user-friendly.

Cons

Customers need to update their card details through PayPal rather than inside our subscription platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RM

Ryan M.

Design, 1-10 employees

4.0
March 2025

“Quick invoicing wins”

Pros

Putting together an invoice and sending it straight to a client by email is very simple and convenient.

Cons

Nobody really enjoys paying transaction fees but I get that they're a business and need to earn money just like everyone else.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

NRWW

Nanita Rica Winniewski W.

Market Research, 11-50 employees

4.0
March 2025

“lets me use credit or debit card”

Pros

PayPal lets me use credit or debit cards without any hassle and it works well for paying for items in online stores.

Cons

money can be lost on PayPal pretty easily and the holding period can be quite long.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MS

Mohammed S.

Investment Management, 1-10 employees

4.0
March 2025

“Instant payments with PayPal”

Pros

One thing that really works well with PayPal is the instant payments which makes sending and receiving money quick and really convenient.

Cons

At times the transaction fees feel pretty high and dealing with account limitations can be frustrating.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

MH

Maria H.

Mental Health Care, 1-10 employees

4.0
March 2025

“Takes very little effort”

Pros

Sending money to friends and family has been really convenient and it takes very little effort to get funds where they need to go.

Cons

I have also used PayPal for business and I wasn't happy with the fees deducted from my payments. On top of that, creating invoices could feel frustrating at times and was occasionally glitchy.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

SR

Sara R.

E-Learning, 1-10 employees

1.0
March 2025

“Account closed for no reason”

Pros

Signing up was fairly quick and simple.

Cons

I'm an honest person who tries to do the right thing, avoid problems and follow the rules. I don't break the law and I do my best to act responsibly. Even so, PayPal treated me like I had done something wrong or suspicious and ended up shutting down my account. I never kept more than $50 in it and I had only used it a couple of times. That's why it makes me wonder why they focused on me instead of going after people who are actually scamming the company. The small amount of money in my account was earned legally and should not have raised any serious concerns or red flags. But apparently I was wrong. Instead of targeting the big offenders, they seem to go after the small users who were just trying to follow the rules.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

2

NB

Nathan B.

Education Management, 101-500 employees

5.0
March 2025

“Easy to operate”

Pros

In my opinion its easy to operate, it keeps data saved reliably and it works well across a wide range of different settings.

Cons

There are quite a few ads and it can be hard to figure out which payment option is the best one to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Agata S.

Human Resources, 1-10 employees

4.0
March 2025

“offers useful payment choices”

Pros

found it user friendly and it offers useful payment choices like paying by credit card or splitting the cost into 3 installments.

Cons

Even when you qualify for the 3 equal payments option, there are times when it still isn't available to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MC

Mariangela C.

Marketing and Advertising, 1-10 employees

5.0
March 2025

“Information stays protected”

Pros

Paying for purchases with any type of card is really convenient and my information stays protected. I don't have to share my card details on the websites where I shop.

Cons

Some websites still don't accept PayPal. For example, Amazon doesn't let me pay with PayPal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NH

Nadine H.

Mental Health Care, 1-10 employees

5.0
March 2025

“Everything is easily accessible”

Pros

Getting around the software is simple, customer service has been incredible and accessing what I need is very convenient.

Cons

Every now and then, server glitches kick me out of the program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RK

Radoslaw K.

Warehousing, 51-100 employees

5.0
March 2025

“been using it for years”

Pros

I've been using it for more than ten years and it has consistently felt like a secure and reliable way to pay. It's especially reassuring when I'm shopping on websites that don't seem completely trustworthy.

Cons

It still isn't accepted by every retailer so I can't rely on it as my only payment option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KH

Katrina H.

Consumer Services, 51-100 employees

5.0
March 2025

“Secure payments with paypal”

Pros

It gives me peace of mind to send and receive payments without needing to enter my credit card details over and over again.

Cons

The only real downside with PayPal for me is the high transaction fees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JS

Jennifer S.

Alternative Medicine, 1-10 employees

4.0
March 2025

“Safe and convenient to use”

Pros

it feels very simple, convenient and secure.

Cons

A few platforms still don't accept it and dispute resolution can take longer than expected.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

UB

Ulli B.

Computer Software, 1-10 employees

5.0
March 2025

“Impressive speed”

Pros

PayPal has always worked incredibly fast for me, with payments going through in seconds. The free buyer protection for payments between friends is also a big plus and the customer service has been very reliable whenever I needed help.

Cons

I honestly don't know of any downsides. I'm always happy to use PayPal and usually choose it first whenever it's available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WM

William M.

Health, Wellness and Fitness, 11-50 employees

5.0
March 2025

“handles claims fast”

Pros

Whenever I pay for products through sellers with it, I feel a lot more confident about the whole transaction. My purchases feel protected and I do not have to worry much about scams or packages going missing. If something goes wrong, PayPal handles claims fast and really supports the buyer.

Cons

From the seller side, I do wish the fees could be a bit lower even though I understand that probably is not very realistic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL

Jade L.

Retail, 1-10 employees

5.0
March 2025

“Everything under one roof”

Pros

It feels very simple and all the functions I need are available in one place.

Cons

I haven't run into any issues that would make me dislike using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Mariana H.

Retail, 1-10 employees

5.0
March 2025

“Multi-currency payments made simple”

Pros

Paying and receiving money in different currencies has been really convenient with this platform.

Cons

Nothing bothers me about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JR

JESSICA R.

Retail, 1-10 employees

5.0
March 2025

“Huge international reach”

Pros

One thing that really helped was PayPal's international reach and I was able to send money without any problems right when I needed to.

Cons

I honestly didn't run into any problems with PayPal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10