Cintia C.
Commercial Real Estate, 1-10 employees
“Simple and reliable”
Pros
It's very simple to use and it feels reliable and solid overall.
Cons
It doesn't offer many extra features beyond the basic finance functions.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Allison W.
Hospital & Health Care, 11-50 employees
“User-friendly and accommodating”
Pros
Everything about it feels very user-friendly and it's simple to use and adapt to.
Cons
I haven't run into any problems while using PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cassie A.
Consumer Services, 11-50 employees
“Custom invoices”
Pros
Customizing invoices is pretty simple and I can send them to any PayPal user or to any email address without much hassle.
Cons
Handling disputes can be frustrating at times. We've had a few cases where customers made false claims and even with proof on our side, PayPal still ended up ruling in the customer's favor.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Karen L.
Fund-Raising, 1-10 employees
“Quick product payments”
Pros
Paying for products while placing an order is really simple and convenient with it.
Cons
I see no downsides to it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin B.
Automotive, 1-10 employees
“Getting paid is effortless”
Pros
Getting paid and sending payments is really simple. The app keeps everything very user-friendly.
Cons
I honestly can't think of any negatives to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Saara L.
Consumer Goods, 1-10 employees
“Works well across webshops”
Pros
It's simple to use as a payment option in a lot of online stores.
Cons
In Finland, quite a few stores still don't offer PayPal as a payment method.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom D.
Photography, 1-10 employees
“Fast money transfers”
Pros
Sending money to friends, family, businesses and other contacts is really convenient.
Cons
One thing that bothers me is the extra fees charged on smaller transactions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Alessio d.
Marketing and Advertising, 1-10 employees
“Top security”
Pros
Security is extremely high and I can use it anywhere in the world.
Cons
The fees though, don't seem very cheap to me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie M.
Consumer Services, 11-50 employees
“Many people prefer it”
Pros
Taking payments is much more convenient with this. Some of our customers prefer paying through PayPal so it has been a really useful application for our business.
Cons
I really do not have any complaints since it handles exactly what we need it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kortney M.
Luxury Goods & Jewelry, 1-10 employees
“Alternative way to pay”
Pros
It gives my customers another way to pay which has been really helpful.
Cons
The fees are a bit on the high side but the tool is still worth using.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lyndie S.
Hospitality, 51-100 employees
“Lot of merchants support it”
Pros
A lot of merchants support it and it gives me a quick, secure way to pay online.
Cons
It's not a frequent issue but every now and then there's a delay between making the payment and the online purchase being processed so the transaction can show up a few hours later.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Terry M.
Restaurants, 11-50 employees
“Downloadable payment history”
Pros
Paying by link card is simple and I can quickly download my payment history and invoices whenever I need them.
Cons
I use both business and personal accounts and it doesn't keep my login details saved between them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Latoria M.
Entertainment, 1-10 employees
“Customer-friendly program”
Pros
It's very simple to work with and a lot of customers already use it.
Cons
Handling payment processing can get tricky when you're dealing with multiple accounts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paulina L.
Sports, 1-10 employees
“Helpful staff”
Pros
The security features give me confidence and the customer service is really helpful whenever there's an issue with a transaction.
Cons
They sometimes apply fees even when it's the client involved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LADONNA L.
Medical Practice, 1-10 employees
“Simple to send funds”
Pros
Sending and receiving funds is really simple which makes using it very convenient.
Cons
Customer service could be better when you call in about an issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan M.
Construction, 1-10 employees
“Works well with all currencies”
Pros
It's very accessible and works well with all currencies which makes it really practical to use.
Cons
The security features can sometimes get in the way when they really shouldn't.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sugiti R.
Pharmaceuticals, 1-10 employees
“Credible and well known”
Pros
PayPal has been a really reliable app for us and we use it all the time. It is well-known, credible and customers really appreciate having it available as a payment option.
Cons
I do not really have any issues with the app itself. The only downside is that some people get spam messages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zuen Kay M.
Real Estate, 11-50 employees
“Annoying support”
Pros
Easy to use and the interface is user-friendly overall.
Cons
At times my money gets held for up to 20 days and getting in touch with customer service is a horrible experience.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Stephanie W.
Religious Institutions, 51-100 employees
“protection I trust”
Pros
Using it across different retail websites has been great for me. Since my payment methods are already saved, I'm much more likely to pick PayPal at checkout on sites that offer it. I also appreciate the extra layer of protection PayPal provides when it stores and processes financial information.
Cons
I don't enjoy how difficult it can be to get a refund from a retailer when I paid through PayPal.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Stacey M.
Child Day Care Services, 51-100 employees
“Always feels secure”
Pros
After using it for decades, it has consistently been simple to use and has always felt secure.
Cons
PayPal scams still pop up fairly often although they do make an effort to reduce them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10