Total 5100 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CG

Cardi G.

Retail, 11-50 employees

5.0
March 2025

“Easy to track transactions”

Pros

Keeping up with my transactions is really simple with this.

Cons

At times it can be a bit tricky to navigate and to me, it feels different on a computer than it does on a phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PD

PJ D.

Hospitality, 11-50 employees

2.0
March 2025

“Data breach”

Pros

I appreciate that the fees are kept to a minimum.

Cons

My personal information was compromised and the source of it was directly linked to PayPal.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

CC

Cintia C.

Commercial Real Estate, 1-10 employees

4.0
March 2025

“Simple and reliable”

Pros

It's very simple to use and it feels reliable and solid overall.

Cons

It doesn't offer many extra features beyond the basic finance functions.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

AW

Allison W.

Hospital & Health Care, 11-50 employees

5.0
March 2025

“User-friendly and accommodating”

Pros

Everything about it feels very user-friendly and it's simple to use and adapt to.

Cons

I haven't run into any problems while using PayPal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CA

Cassie A.

Consumer Services, 11-50 employees

4.0
March 2025

“Custom invoices”

Pros

Customizing invoices is pretty simple and I can send them to any PayPal user or to any email address without much hassle.

Cons

Handling disputes can be frustrating at times. We've had a few cases where customers made false claims and even with proof on our side, PayPal still ended up ruling in the customer's favor.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KL

Karen L.

Fund-Raising, 1-10 employees

5.0
March 2025

“Quick product payments”

Pros

Paying for products while placing an order is really simple and convenient with it.

Cons

I see no downsides to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB

Martin B.

Automotive, 1-10 employees

5.0
March 2025

“Getting paid is effortless”

Pros

Getting paid and sending payments is really simple. The app keeps everything very user-friendly.

Cons

I honestly can't think of any negatives to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SL

Saara L.

Consumer Goods, 1-10 employees

5.0
March 2025

“Works well across webshops”

Pros

It's simple to use as a payment option in a lot of online stores.

Cons

In Finland, quite a few stores still don't offer PayPal as a payment method.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TD

Tom D.

Photography, 1-10 employees

4.0
March 2025

“Fast money transfers”

Pros

Sending money to friends, family, businesses and other contacts is really convenient.

Cons

One thing that bothers me is the extra fees charged on smaller transactions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AD

Alessio d.

Marketing and Advertising, 1-10 employees

5.0
March 2025

“Top security”

Pros

Security is extremely high and I can use it anywhere in the world.

Cons

The fees though, don't seem very cheap to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM

Julie M.

Consumer Services, 11-50 employees

5.0
March 2025

“Many people prefer it”

Pros

Taking payments is much more convenient with this. Some of our customers prefer paying through PayPal so it has been a really useful application for our business.

Cons

I really do not have any complaints since it handles exactly what we need it to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KM

Kortney M.

Luxury Goods & Jewelry, 1-10 employees

5.0
March 2025

“Alternative way to pay”

Pros

It gives my customers another way to pay which has been really helpful.

Cons

The fees are a bit on the high side but the tool is still worth using.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LS

Lyndie S.

Hospitality, 51-100 employees

5.0
March 2025

“Lot of merchants support it”

Pros

A lot of merchants support it and it gives me a quick, secure way to pay online.

Cons

It's not a frequent issue but every now and then there's a delay between making the payment and the online purchase being processed so the transaction can show up a few hours later.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TM

Terry M.

Restaurants, 11-50 employees

5.0
March 2025

“Downloadable payment history”

Pros

Paying by link card is simple and I can quickly download my payment history and invoices whenever I need them.

Cons

I use both business and personal accounts and it doesn't keep my login details saved between them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LM

Latoria M.

Entertainment, 1-10 employees

5.0
March 2025

“Customer-friendly program”

Pros

It's very simple to work with and a lot of customers already use it.

Cons

Handling payment processing can get tricky when you're dealing with multiple accounts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PL

Paulina L.

Sports, 1-10 employees

5.0
March 2025

“Helpful staff”

Pros

The security features give me confidence and the customer service is really helpful whenever there's an issue with a transaction.

Cons

They sometimes apply fees even when it's the client involved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LL

LADONNA L.

Medical Practice, 1-10 employees

5.0
March 2025

“Simple to send funds”

Pros

Sending and receiving funds is really simple which makes using it very convenient.

Cons

Customer service could be better when you call in about an issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RM

Ryan M.

Construction, 1-10 employees

5.0
March 2025

“Works well with all currencies”

Pros

It's very accessible and works well with all currencies which makes it really practical to use.

Cons

The security features can sometimes get in the way when they really shouldn't.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SR

Sugiti R.

Pharmaceuticals, 1-10 employees

5.0
March 2025

“Credible and well known”

Pros

PayPal has been a really reliable app for us and we use it all the time. It is well-known, credible and customers really appreciate having it available as a payment option.

Cons

I do not really have any issues with the app itself. The only downside is that some people get spam messages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZKM

Zuen Kay M.

Real Estate, 11-50 employees

3.0
March 2025

“Annoying support”

Pros

Easy to use and the interface is user-friendly overall.

Cons

At times my money gets held for up to 20 days and getting in touch with customer service is a horrible experience.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6