Total 5100 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SW

Stephanie W.

Religious Institutions, 51-100 employees

5.0
March 2025

“protection I trust”

Pros

Using it across different retail websites has been great for me. Since my payment methods are already saved, I'm much more likely to pick PayPal at checkout on sites that offer it. I also appreciate the extra layer of protection PayPal provides when it stores and processes financial information.

Cons

I don't enjoy how difficult it can be to get a refund from a retailer when I paid through PayPal.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SM

Stacey M.

Child Day Care Services, 51-100 employees

5.0
March 2025

“Always feels secure”

Pros

After using it for decades, it has consistently been simple to use and has always felt secure.

Cons

PayPal scams still pop up fairly often although they do make an effort to reduce them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW

Margaret W.

Child Day Care Services, 1-10 employees

5.0
March 2025

“Widely used for transfers”

Pros

It's the money transfer app I see used most often by both friends and businesses which makes sending and receiving payments really convenient.

Cons

One thing I don't care for is that it can take a few days before the money actually shows up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GR

Gaëtan R.

Higher Education, 51-100 employees

5.0
March 2025

“Very satisfied with PayPal”

Pros

I'm very satisfied with this software for handling online payments.

Cons

I haven't run into any drawbacks with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JK

Jennifer K.

Automotive, 51-100 employees

5.0
March 2025

“A brand that I trust”

Pros

It has been easy to handle. From a business side, it lets our customers complete transactions online while feeling confident their information is secure. As someone who also uses PayPal personally, it's a brand I already trust. It's really convenient to simply sign in and finish a payment without having to pull out my credit card and type in all the details.

Cons

No negative comments from my end.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG

Sally G.

Health, Wellness and Fitness, 500+ employees

5.0
March 2025

“Works anywhere”

Pros

The platform feels very user-friendly and I can access it from practically anywhere in the world without any trouble.

Cons

the exchange rate for my currency tends to be a bit higher than the actual market price.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AF

Andrew F.

Real Estate, 1-10 employees

3.0
March 2025

“Multicurrency contractor payments”

Pros

Paying contractors across different countries and currencies is pretty simple with this platform.

Cons

if the recipient does not already have a PayPal account, their funds can end up frozen for 6 months and there is no option to return the money to the sender so it can be resent using another method.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

JP

Joy P.

Events Services, 11-50 employees

4.0
March 2025

“handles transaction privacy well”

Pros

I appreciate how well it handles transaction privacy and security. The platform is also simple to use so getting around it doesn't take much effort.

Cons

At times it can feel a little slow and looking for specific items can be somewhat confusing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

SG

Sergio G.

Aviation and Aerospace, 500+ employees

Less than a year

4.0
February 2025

“Trusted platform that works well”

Pros

It is a universal and well-known platform that I find fairly easy to use. Also it integrate well with other services and it offers multiple payment options.

Cons

I find the transaction fees is a little too much and not all providers or clients accept it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

MP

Meghna P.

Hospital and Health Care, 11-50 employees

More than a year

3.0
February 2025

“Payroll did not go as expected”

Pros

Most people already have it and use it quite often which is great. And it is commonly used by small businesses online for payment processing as it makes the payment process simple. Even for us!

Cons

Well I am still at times hesitant to use it, especially after a hack related to our work website's product store. Someone added their PayPal email instead of ours on the backend and they ended up with over $70,000 in sales because it was Black Friday. When we contacted PayPal they suggested we go through our insurer because there was nothing they could do. It turned into a long and tedious process.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

6

TR

Terri R.

Medical Practice, 11-50 employees

More than a year

5.0
February 2025

“Keeps my transactions safe and sound”

Pros

I really like the security PayPal provides and it made it so simple to access my purchase history anytime.

Cons

What I like least is the login process. I really wish it had facial recognition for easier access.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TG

Tiffany G.

Construction, 1-10 employees

More than a year

5.0
February 2025

“Use it all the time for quick payments”

Pros

There is so much to love about PayPal. First I love that you can link all your banks, debit cards and digital gift cards to it. Then there is the option available to move money between accounts for a small fee and you can even add cash to your account at participating retailers. Also I love the monthly perk where you get cash back when buying from your selected category. And the best new feature is linking your email accounts as it tracks all my packages and keeps me updated.

Cons

Honestly there is nothing that I dislike. There are so many great perks and features. Overall it is awesome.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CR

Chloe R.

Cosmetics, 1-10 employees

More than a year

5.0
February 2025

“Makes my job simple”

Pros

Sending and requesting money is so easy and the QR code feature is a nice touch as it makes it easy for us to make a payment on the spot without any trouble.

Cons

At times transferring money from our PayPal balance to our bank account become a tricky and confusing process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

SH

Sadie H.

Cosmetics, 1-10 employees

More than a year

4.0
February 2025

“Decent experience”

Pros

It is pretty much everywhere when it comes to payment systems. And not only is it reliable but offers a the best service that people like us trust.

Cons

Well let me clear one thing to you that the fees can add up if you are not careful with them.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

AI

Ahmed I.

Transportation/Trucking/Railroad, 500+ employees

More than a year

5.0
February 2025

“Fastest way I have found to pay or get paid”

Pros

I love the friends and family feature because it does not charge any fees and the transfers are almost instant.

Cons

It is difficult to communicate with a few of the customer service agents due to their limited proficiency in English which makes everything a bit of a hassle for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HB

Hannah B.

Mental Health Care, 1-10 employees

Less than a year

4.0
February 2025

“Delivers real value every time”

Pros

The PayPal platform is quite user-friendly which makes it easy for me to purchase, donate and more. Also the fees, payment options and explanations are clear and simple to understand.

Cons

The fees for many transactions are way too high but they do make sense when I consider how easy and reliable the platform is. As you really get what you pay for with its services.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Adam A.

Industrial Automation, 11-50 employees

More than a year

5.0
February 2025

“Handles all my payments like a champ”

Pros

The versatility it offers is amazing. I use it for e-commerce, to send money to a friend or to pay for anything with my PayPal debit card.

Cons

The cash a check feature has not worked for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RD

ROBYN D.

Arts and Crafts, 1-10 employees

More than a year

5.0
February 2025

“My real helper for managing money”

Pros

PayPal customer service is one of the best I have ever come across and I really like the protection they offer both the buyer and the seller.

Cons

I like it way better than any other sales app I have used and I really don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KT

Kobei T.

Consumer Services, 1-10 employees

More than a year

5.0
February 2025

“The one I trust most for online finance”

Pros

What I like most about PayPal is their customer service. They are quick to resolve any unauthorized transactions within 24 to 48 hours.

Cons

The fact that I cannot automatically move money into my savings account is annoying. It takes 3 to 5 days to transfer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JR

Jessica R.

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
February 2025

“Seriously cannot imagine not using this”

Pros

It provides an easy way to collect and send payments and the other thing I have noticed is that it has really good reporting features as well.

Cons

Payment processing fees are a bit high but honestly I feel like this is just how it is with this kind of service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9