PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

GT

Gail T.

Sports, 1-10 employees

2.0
January 2025

Too many confusing steps

Pros

It's useful when I need to pay for online orders.

Cons

There are way too many confusing clicks if you don't want to create an account. It also feels expensive and too invasive.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

4

Functionality

4

A

Anonymous

Education Management, 500+ employees

5.0
January 2025

Ability to pay everywhere

Pros

Being able to pay at almost any store or website with it is really convenient and the security makes it feel very reliable.

Cons

Nothing to dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NM

Nedim M.

Marketing and Advertising, 1-10 employees

5.0
January 2025

Simple setup for everyday payments

Pros

Getting started with it and using it feels simple, whether it's for personal payments or business transactions.

Cons

International transfers can get expensive because the fees are quite high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FT

Federico T.

Information Technology and Services, 1-10 employees

4.0
January 2025

Comes with solid benefits

Pros

Easy to setup and receiving payments is pretty convenient. It also comes with some solid benefits which adds to the overall experience.

Cons

Something that really causes frustration is how often they seem to hold or block people's funds.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

DG

Dominick G.

Marketing and Advertising, 101-500 employees

5.0
January 2025

Doesn't cost anything

Pros

Paying for things online with it is really easy. The process is quick, transactions feel secure and the best part is that it doesn't cost anything to use.

Cons

Honestly I haven't run into any problems with PayPal. It's been an excellent service overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FB

Faris B.

Restaurants, 500+ employees

5.0
January 2025

Savings program is amazing

Pros

Its simplicity really stands out and it has improved a lot over the years. The savings program is something I really appreciate.

Cons

At times transfers have taken more than two weeks to go through. It does seem like this has been getting better recently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BZ

Brandy Z.

Facilities Services, 1-10 employees

4.0
January 2025

Easily integrates with QuickBooks

Pros

Creating invoices is simple and connecting it with other apps like QuickBooks was easy. The platform is also very user-friendly overall.

Cons

The layout for downloading a monthly report isn't very user-friendly and could be clearer.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JM

Joseph M.

Utilities, 1-10 employees

4.0
January 2025

Top p2p payment app

Pros

Moving money from my bank to another debit card is really convenient and honestly I haven't come across a better p2p payment app than PayPal. I'd pick this over Cash App any day because the service feels more reliable and the account security is much better. My money just feels safer here.

Cons

One thing that doesn't make much sense to me is not being able to add prepaid cards because if the card is prepaid but already has money on it, I don't see why that should be an issue. Customer service could also use some improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AB

Ashraf B.

Capital Markets, 500+ employees

5.0
January 2025

Sends money quickly

Pros

Appreciate how quickly it lets you send money. Transfers happen in a short time which makes it very convenient.

Cons

It asks for an ID card during the process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TK

Taylor K.

Hospitality, 500+ employees

5.0
January 2025

Keeps my details hidden

Pros

It makes it much simpler to send money to other people and I appreciate that it helps keep my personal details and identity protected.

Cons

There are times when fees come up, depending on the type of transfer or if currency conversion is involved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TB

Tanya B.

Entertainment, 101-500 employees

5.0
January 2025

Easy to move money between accounts

Pros

PayPal has been my go-to because it gives me a safe and secure way to pay for products and services. Moving money between accounts is also very convenient and doesn't take much effort.

Cons

The only downside that comes to mind is the extra fee you have to pay if you want to receive your money right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LB

latoya b.

Health, Wellness and Fitness, 1-10 employees

5.0
January 2025

Paypal handles it all

Pros

From PayPal, I can take care of just about everything-send payments, get approved for loans and even manage a line of credit along with my business needs.

Cons

One thing that bothers me is the fee they charge when sending money for a business transaction compared with sending it to a friend or family member.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Andrew R.

Wholesale, 1-10 employees

5.0
January 2025

Simple from the start

Pros

Right away, it felt simple to use. The platform is simple to move around and sending invoices to clients while keeping everything organized in one place has been very convenient.

Cons

Honestly I have not run into any problems with it. I do not have any negative feedback to share and I have been very satisfied using it. Their customer service has also been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GL

Gawie L.

Packaging and Containers, 500+ employees

5.0
January 2025

Top choice for payments

Pros

It is the most widely used payment processor and honestly it feels like the best of the best.

Cons

The part I liked least was how much time the setup process took.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EK

Ernest K.

Accounting, 1-10 employees

4.0
January 2025

Useful for daily money transfers

Pros

Using it for online payments and sending or receiving money has been pretty simple and convenient.

Cons

Some transaction costs are quite high especially when it comes to international transfers.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

SJ

Subash J.

Hospital & Health Care, 500+ employees

5.0
January 2025

Simple and elegant for freelancers

Pros

Clean and elegant and it fits really well into my freelancing workflow. It's very simple to use and didn't take much effort to get comfortable with.

Cons

At this point I haven't run into any issues. It does what it's supposed to do in an elegant way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TM

Timo M.

Logistics and Supply Chain, 51-100 employees

5.0
January 2025

Free transfers to friends

Pros

Being able to send money to friends with the free option is honestly fantastic.

Cons

I really can't point to any downsides here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GG

Geraldine G.

Computer Games, 1-10 employees

4.0
January 2025

Simple to navigate

Pros

Getting around the platform is simple and the virtual assistant makes it easy to get help when needed.

Cons

It doesn't let me transfer a Visa gift card balance to my PayPal bank account.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

BM

Banele M.

Telecommunications, 1-10 employees

4.0
January 2025

Pay online from anywhere

Pros

Getting paid online from anywhere is really convenient with this service.

Cons

The customer service is poor and the fees are frustrating too.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

LS

Ledio S.

Restaurants, 11-50 employees

5.0
January 2025

Best way to send money

Pros

It has been the best way for me to send and receive money and handle online payments. It feels really secure and dependable.

Cons

You can't use the same email address for two different accounts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10