Gail T.
Sports, 1-10 employees
“Too many confusing steps”
Pros
It's useful when I need to pay for online orders.
Cons
There are way too many confusing clicks if you don't want to create an account. It also feels expensive and too invasive.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
4
Functionality
4
Anonymous
Education Management, 500+ employees
“Ability to pay everywhere”
Pros
Being able to pay at almost any store or website with it is really convenient and the security makes it feel very reliable.
Cons
Nothing to dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nedim M.
Marketing and Advertising, 1-10 employees
“Simple setup for everyday payments”
Pros
Getting started with it and using it feels simple, whether it's for personal payments or business transactions.
Cons
International transfers can get expensive because the fees are quite high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Federico T.
Information Technology and Services, 1-10 employees
“Comes with solid benefits”
Pros
Easy to setup and receiving payments is pretty convenient. It also comes with some solid benefits which adds to the overall experience.
Cons
Something that really causes frustration is how often they seem to hold or block people's funds.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Dominick G.
Marketing and Advertising, 101-500 employees
“Doesn't cost anything”
Pros
Paying for things online with it is really easy. The process is quick, transactions feel secure and the best part is that it doesn't cost anything to use.
Cons
Honestly I haven't run into any problems with PayPal. It's been an excellent service overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Faris B.
Restaurants, 500+ employees
“Savings program is amazing”
Pros
Its simplicity really stands out and it has improved a lot over the years. The savings program is something I really appreciate.
Cons
At times transfers have taken more than two weeks to go through. It does seem like this has been getting better recently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandy Z.
Facilities Services, 1-10 employees
“Easily integrates with QuickBooks”
Pros
Creating invoices is simple and connecting it with other apps like QuickBooks was easy. The platform is also very user-friendly overall.
Cons
The layout for downloading a monthly report isn't very user-friendly and could be clearer.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Joseph M.
Utilities, 1-10 employees
“Top p2p payment app”
Pros
Moving money from my bank to another debit card is really convenient and honestly I haven't come across a better p2p payment app than PayPal. I'd pick this over Cash App any day because the service feels more reliable and the account security is much better. My money just feels safer here.
Cons
One thing that doesn't make much sense to me is not being able to add prepaid cards because if the card is prepaid but already has money on it, I don't see why that should be an issue. Customer service could also use some improvement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ashraf B.
Capital Markets, 500+ employees
“Sends money quickly”
Pros
Appreciate how quickly it lets you send money. Transfers happen in a short time which makes it very convenient.
Cons
It asks for an ID card during the process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taylor K.
Hospitality, 500+ employees
“Keeps my details hidden”
Pros
It makes it much simpler to send money to other people and I appreciate that it helps keep my personal details and identity protected.
Cons
There are times when fees come up, depending on the type of transfer or if currency conversion is involved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tanya B.
Entertainment, 101-500 employees
“Easy to move money between accounts”
Pros
PayPal has been my go-to because it gives me a safe and secure way to pay for products and services. Moving money between accounts is also very convenient and doesn't take much effort.
Cons
The only downside that comes to mind is the extra fee you have to pay if you want to receive your money right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
latoya b.
Health, Wellness and Fitness, 1-10 employees
“Paypal handles it all”
Pros
From PayPal, I can take care of just about everything-send payments, get approved for loans and even manage a line of credit along with my business needs.
Cons
One thing that bothers me is the fee they charge when sending money for a business transaction compared with sending it to a friend or family member.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew R.
Wholesale, 1-10 employees
“Simple from the start”
Pros
Right away, it felt simple to use. The platform is simple to move around and sending invoices to clients while keeping everything organized in one place has been very convenient.
Cons
Honestly I have not run into any problems with it. I do not have any negative feedback to share and I have been very satisfied using it. Their customer service has also been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gawie L.
Packaging and Containers, 500+ employees
“Top choice for payments”
Pros
It is the most widely used payment processor and honestly it feels like the best of the best.
Cons
The part I liked least was how much time the setup process took.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ernest K.
Accounting, 1-10 employees
“Useful for daily money transfers”
Pros
Using it for online payments and sending or receiving money has been pretty simple and convenient.
Cons
Some transaction costs are quite high especially when it comes to international transfers.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Subash J.
Hospital & Health Care, 500+ employees
“Simple and elegant for freelancers”
Pros
Clean and elegant and it fits really well into my freelancing workflow. It's very simple to use and didn't take much effort to get comfortable with.
Cons
At this point I haven't run into any issues. It does what it's supposed to do in an elegant way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timo M.
Logistics and Supply Chain, 51-100 employees
“Free transfers to friends”
Pros
Being able to send money to friends with the free option is honestly fantastic.
Cons
I really can't point to any downsides here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Geraldine G.
Computer Games, 1-10 employees
“Simple to navigate”
Pros
Getting around the platform is simple and the virtual assistant makes it easy to get help when needed.
Cons
It doesn't let me transfer a Visa gift card balance to my PayPal bank account.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Banele M.
Telecommunications, 1-10 employees
“Pay online from anywhere”
Pros
Getting paid online from anywhere is really convenient with this service.
Cons
The customer service is poor and the fees are frustrating too.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Ledio S.
Restaurants, 11-50 employees
“Best way to send money”
Pros
It has been the best way for me to send and receive money and handle online payments. It feels really secure and dependable.
Cons
You can't use the same email address for two different accounts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10