PayPal Software Reviews

“Fast payouts across borders”

Pros

it's a global online platform with very fast payouts. I can get paid almost instantly instead of waiting around for checks or slow bank transfers. It's also useful that PayPal is available in many countries and handles multiple currencies. On top of that, the setup is simple, I was able to connect it to my website and online store quickly without needing any advanced technical knowledge.

Cons

The downside is the cost. PayPal's transaction fees can get pretty high and they start to add up fast especially for small businesses or if you sell frequently. Another issue is that some transactions can have funds held for up to 21 days which can be frustrating.

“Secure to use”

Pros

PayPal feels very secure to use and the interface is user-friendly. It works really well for online business, offers smooth integrations and is simple to set up and start using.

Cons

I haven't run into anything wrong with this platform.

“Paypal feels very user-friendly”

Pros

This tool delivers a very user-friendly experience which makes using the platform feel simple.

Cons

The part I like least about PayPal is the high transaction fees, including the per-transaction charges for both sending and receiving money.

“Can customize invoices”

Pros

Being able to create customized invoices made it simple for our customers to pay online. We were also able to enter payments we took over the phone which was really helpful.

Cons

The fee we paid for each transaction was higher compared to other products. It also took more time to get our money than it does with some other options.

“Customer support is a mess”

Pros

At this point there really are no advantages left. Just to speak with an operator, you have to wait 30 minutes on hold and when someone finally answers, the staff are completely unhelpful and poorly trained, only saying things like, "I don't know," or "That's not my department," and similar responses.

Cons

Customer support is basically nonexistent. Our card was cloned on a Saturday evening but customer service is only available from Monday to Friday.

“Best way to get paid”

Pros

This has been the best, fastest and safest way for me to get paid. Receiving money is very convenient and I don't have to deal with the hassle of sharing bank details every time.

Cons

My only wish is that it worked worldwide because it still isn't available in a lot of countries.

“Perfect for wordpress payments”

Pros

PayPal is an excellent platform for receiving online payments and, of course for sending payments too. I use it a lot on my WordPress websites to collect payments and it also integrates perfectly with WooCommerce which is a plugin used for online e-commerce. I definitely recommend it.

Cons

The fees they charge for receiving or sending money are a downside. Also, you can only send and receive money in certain currencies since the currency used in many countries is not supported. That becomes a problem on a lot of the websites I build because it doesn't allow some clients to use their local currency. Most of the time, I end up having to use dollars.

“Poor transparency”

Pros

It is accepted by a huge number of online stores so it's a convenient way to pay when shopping on the internet.

Cons

One frustrating issue is the lack of transparency in the account especially when it comes to seeing declined transactions. On top of that, online support is not as accessible as it is with many other payment providers that offer a better digital experience. There also doesn't seem to be any clear explanation for why users can't view declined transactions or even identify where a charge is coming from. That makes the whole experience extremely inconvenient and could even create a security concern since being able to track all activity tied to a funding account is important for spotting unusual transactions.

“Secure payments with privacy”

Pros

Appreciate the security and convenience for online payments. It lets customers send and receive money without having to share all of their personal information with businesses which adds a reassuring layer of privacy.

Cons

PayPal can block users and freeze or hold funds in accounts without any warning and that really annoys people.

“Can accept swipe payments”

Pros

Being able to send invoices, pay out through Visa Direct or Venmo and also accept swipe payments makes this really useful.

Cons

The security is strong which is a plus but it doesn't offer automated overrides from customer service reps and strictly enforces verification steps that are hard to resolve because customer support is only available sporadically.

“Amazing updated escalation process”

Pros

It works really well for both individuals and businesses. It gives users peace of mind by offering a secure place to handle transactions. The newer, updated escalation process is also helpful since it makes it simpler for customers to raise disputes over payments.

Cons

collecting money can't be done without a fee anymore. That used to be a handy feature in our office whenever we were organizing a group gift for someone at work.

“Added flexibiliy”

Pros

After using it for several years, I can say it has been a dependable and consistent option for sending and receiving international payments. The platform is very user friendly and most of the features are clear enough that almost anyone can figure them out without needing training. It's useful that you can connect it to a bank account or a credit card for added flexibility. Payments, whether sent or received, are usually very fast, almost instant. Another thing I appreciate is how strict PayPal is with security and verification which makes it one of the safer platforms for transferring money. For instance, when adding a credit card, the billing address has to match the card details exactly, otherwise the card cannot be linked. That extra check adds to the sense of security. It also helps that it is widely accepted for all kinds of money transactions.

Cons

The transaction fees can feel quite expensive compared with some other payment platforms. Also, while the strict security and verification process is a benefit overall, it can become frustrating when an account gets locked by mistake because of those same controls.

“Can collect payments from anyone”

Pros

PayPal has been really useful for sending and receiving payments worldwide. The part I appreciate most is being able to collect money even from people who do not have a PayPal account by sending payment requests since they can still pay with their credit cards.

Cons

At this point I have been enjoying using it and honestly have not run into any downsides on my side.

“Handy for payments on eBay”

Pros

It works well when I need to move money into my bank account. I also use it to pay for things on eBay and it's useful for adding money too.

Cons

Every now and then, it throws random errors and it will log me out on its own for no clear reason.

“Helped me expand my business”

Pros

Being able to accept payments from clients anywhere in the world has been a big advantage. As a freelancer, PayPal has really helped me expand my business and grow beyond India.

Cons

The fees feel way too high. Higher charges for international payments are still understandable but charging that much for payments within the same country is excessive. PayPal really needs to address that.

“Ability to open a dispute”

Pros

I really appreciate how quickly payments arrive. Paypal usually gets my funds to me faster than my local bank does. More importantly, I value being able to open a dispute whenever I pay for a service that is not delivered or receive a product that does not meet expectations.

Cons

Honestly I am very satisfied with Paypal. I have been using it since my sophomore year and I still have not had any bad experience with it.

“Interface looks nice”

Pros

Getting started with it is simple, the interface looks quite nice now and the overall user experience feels solid. Transactions are processed quickly, balance withdrawals are also reasonably fast and it's supported on a lot of websites. Integration is simple as well.

Cons

The foreign exchange rates are outrageously bad and the checkout flow can be confusing when it comes to using the balance versus switching to a card. The fees for business use are also fairly high.

“Online purchases made easy”

Pros

Sending and receiving money worldwide feels simple with this platform. It also makes paying for online purchases much more convenient and the purchase protection is a big plus. If something goes wrong with an order, the buyer protection program gives you a way to recover your money.

Cons

Fees can be pretty high especially for international transfers. Exchange rates are not always very favorable either and in some cases your funds can be temporarily held if the system detects unusual activity.

“Quick checkout autofill”

Pros

Checkout moves a lot faster because the transaction fields can be autofilled with delivery details, billing information and the rest.

Cons

It pulls you out of the payment window so you have to return to the seller's site to finish the transaction.

“Paying bills is effortless”

Pros

From my account, I can pay for just about anything and sending money or taking care of bills is really simple.

Cons

I do not have any complaints at the moment. My experience has consistently been positive.