PayPal Software Reviews

“Loving paypal so far”

Pros

Pretty much everything has been working well for me and at this point I honestly haven't come across anything I dislike yet. it has done a really solid job.

Cons

Nothing to complain about yet and hopefully it stays that way. There was one customer service situation where I never got a response back but I'm not too worried about it.

“Online merchants accept it”

Pros

It has been really convenient to use. The interface is simple and sending money to friends and family is quick and simple. It also helps that so many online merchants accept it which makes paying during online shopping really convenient.

Cons

One thing that still worries me is the security. My account was compromised once and I ended up with unauthorized transactions so that experience definitely raised concerns for me.

“Cash back is a nice addition”

Pros

Easy to use and getting cash back when I use the card is a nice bonus.

Cons

The check cashing feature needs work. I've tried several times to deposit a check and it gets rejected every single time.

“Buyer protection is basically absent”

Pros

Honestly there's nothing to write here.

Cons

It offers no real protection for customers while seeming to benefit scammers instead. Customer support is practically unavailable, the account setup is confusing to work through and buyer protection is essentially nonexistent. PayPal also feels like it is squeezing extra money out of users by applying its own exchange rates. On top of that, the refund process comes across as intentionally unclear which makes people less likely to file complaints. If you want any restitution from PayPal itself, the only option seems to be a long and exhausting legal process.

“Debit card linked to paypal”

Pros

Having a debit card tied directly to this account is really useful since I keep our business funds there much like a checking account. The option to create invoices and accept payments through them is another feature I appreciate. It's also convenient that I can use PayPal for personal payments too, similar to Venmo or Zelle.

Cons

The interface could definitely be improved. Some features feel harder to locate or get to than they should be especially the options to add a payment or add money. It would be much better if the dashboard could learn from the tools I use most often and move those front and center.

“accepted worldwide”

Pros

PayPal is accepted worldwide which lets us as global merchants take payments from customers internationally and it also feels very secure.

Cons

Moving money from PayPal to a bank account can sometimes take longer than usual.

“Great platform”

Pros

It has been a really convenient experience because it makes online payments feel simple and secure. It works well for personal purchases as well as business transactions and being able to connect my bank account or cards without sharing my financial details every time is a big plus. The buyer protection also adds extra peace of mind and the fact that it works with so many websites and apps makes it even more useful.

Cons

The part that bothers me most about PayPal is the fees especially for currency conversion and business-related payments. Another frustrating issue is that funds can sometimes be placed on hold for quite a while which is a problem when you need access to your money quickly.

“Amazing simplicity”

Pros

Everything about it feels simple and payments are processed very quickly.

Cons

When it comes to dispute handling, the app falls short and doesn't really handle those situations well.

“Massive name”

Pros

It has massive name recognition. Since so many people already use it or at least know the brand, offering it really helps build customer trust and confidence.

Cons

A few of the company's policies and business practices don't really align with how we operate.

“Good experience overall”

Pros

PayPal has been really useful for getting paid fast and securely and it gives me extra peace of mind when I shop online because of the buyer protection it offers. Another thing that helps a lot is being able to connect the account directly to my debit card.

Cons

A frequent downside with PayPal is the fees, particularly on certain types of transactions such as international transfers or when receiving payments for goods and services.

“Safest option out there”

Pros

It feels like one of the safest payment options available and that is a big reason I keep using it. It is widely accepted, sending and receiving money is simple and the interface is very user-friendly. Moving funds to other applications is also convenient and does not take much effort.

Cons

The account verification process could be made simpler for users.

“No difficulty setting it up”

Pros

It has been really simple which is probably my favorite part. I am not especially tech-savvy but I had no difficulty setting up my account and sending money to friends and family.

Cons

The part I liked least was adding money to my PayPal balance from my bank account. Even though the process itself was simple, I had to wait more than a week each time before the money actually appeared in my PayPal account. That felt like an unreasonably long wait.

“widely used payment gateway tool”

Pros

This remains one of the most widely used payment gateway tools available. It's really useful that it connects well with both bank accounts and credit cards. Another big plus is that people can still make payments without having a PayPal account especially through payment buttons and invoices.

Cons

At one point, my account was limited for about a month although it was eventually reinstated. I've also requested a limit upgrade and I'm still hoping they increase my receiving limit.

“Helpful for online shopping”

Pros

Checking out with online stores through it is something I really appreciate. Not having to enter my credit card number every time makes the whole process much more convenient and that is easily the best part of using it for me.

Cons

A few years back someone hacked my account. I got an email saying an online virtual bakery business had been opened under my account. I was terrified and immediately reached out to PayPal, insisting that they shut the account down. They would not do it and told me the business tied to my account had been removed and that it would not happen again. Since my PayPal is linked to both my bank account and credit card, I was extremely upset that the security was not strong enough to prevent something like that from happening.

“Satisfied user”

Pros

I've been using it for years and I'm very satisfied with it. What I appreciate most is being able to pay on almost all e-commerce websites with complete peace of mind, knowing there are protections in place if any issue comes up with the seller. The customer support is excellent too-they reply quickly and are always polite and knowledgeable. Sending money to friends and family is very simple, just enter the email address and the amount and the payment reaches the recipient within seconds. It also offers many useful features, including the option for customers to open a dispute on their own if they can't reach an agreement with a seller.

Cons

The part I like least about PayPal is that activating the Pay in 3 installments feature feels almost impossible. Because of that even regular customers who need to make certain payments are forced to pay the full amount with PayPal, without being given the option to split it into 3 installments. This is definitely something that needs to be fixed.

“Quick payments”

Pros

It is really convenient and accepted almost everywhere online. Payments go through quickly, transactions feel secure and it connects smoothly with a lot of online stores which makes managing money across different countries much more convenient.

Cons

Some of PayPal's fees can be pretty expensive especially when it comes to international transfers. On top of that, account holds or dispute cases can be frustrating to deal with and sometimes take a while to get resolved.

“user-friendly design”

Pros

Right from the start, it feels very simple to use thanks to its clean and user-friendly interface. One of the biggest advantages is being able to send money to friends and family without paying any fees which makes it really convenient.

Cons

Honestly I don't see any major issues with it. If I had to point out one drawback, it would be that the currency exchange rates on purchases in other currencies can run a little high. Aside from that, it's a very solid service.

“Reliable way to handle payments”

Pros

Across different platforms, it has been a really reliable way to handle payments. I can send money to friends or other users, have my paycheck deposited and use it for online purchases all in one place. I'm never very comfortable sharing my credit card details with companies so having PayPal as an option makes the whole process feel much more secure. The buyer protection is another big plus because it helps take the stress out of shopping online and lowers the risk of getting scammed. Whenever I've needed assistance, their customer service has also been very helpful. I also appreciate that they added the option to buy cryptocurrency which is a nice newer feature.

Cons

The only downside that comes to mind right now is the fee charged when sending certain payments. That said, if you're sending money to someone you know, there are ways to avoid that fee.

“Good transparency”

Pros

Sending and receiving money through it is one of the quickest ways to handle payments.

Cons

It offers good transparency and it works well for tracking everything happening in your transactions. No complaints.

“No extra transfer charges”

Pros

I really appreciate that sending money through it doesn't come with extra transfer charges. It's also very useful when I need to send money to friends living in other countries.

Cons

The app's design could look better but overall it's still a useful application.