PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TK

Thomas K.

Defense & Space, 51-100 employees

2.0
September 2024

Low rewards

Pros

PayPal is a widely recognized name and it integrates with most payment platforms without much trouble for both online transactions and personal use.

Cons

rewards and cashback are extremely limited which is a big downside. Plenty of competitors now offer much better cashback rates as a standard feature and PayPal seems uninterested in improving or updating that part of the service.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

3

SL

Scott L.

Consumer Services, 11-50 employees

5.0
September 2024

Feels safe and dependable

Pros

Using it has been very easy since most people already know how it works. It's simple to set up as a payment processing platform and the whole system feels safe and dependable.

Cons

the fees can add up pretty fast which can end up increasing your company's operating costs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SM

Serene M.

Retail, 11-50 employees

5.0
September 2024

Global payments without barriers

Pros

Being able to send and receive payments almost instantly from anywhere in the world has been a huge advantage. One feature I especially appreciate is that even people who don't have a PayPal account can still pay outside of PayPal using their credit cards.

Cons

My account got limited toward the end of last year and getting it restored took a long back-and-forth with customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

GC

Giovanni C.

Arts and Crafts, 1-10 employees

1.0
September 2024

Account blocks over tiny amounts

Pros

Nothing positive to mention. The platform is awful, both in terms of usability and the quality of customer support.

Cons

They block your account and make you provide justification for an amount that is less than two hundred reais.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

3

Functionality

2

RA

Richard A.

Entertainment, 1-10 employees

5.0
September 2024

Widely accepted online payments

Pros

It's accepted almost everywhere which makes it a reliable option for most online transactions.

Cons

The design and overall interface feel a bit outdated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PT

Peeka T.

Entertainment, 500+ employees

5.0
September 2024

international payments made simple

Pros

One thing that really helps is being able to receive money from people in other countries.

Cons

The app works but getting around it could definitely be more simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EU

Elzbieta U.

Arts and Crafts, 1-10 employees

5.0
September 2024

Card details kept safe

Pros

It feels simple and I appreciate that my card details aren't being shared with third parties.

Cons

Can't think of anything about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EN

Emmanuel N.

Religious Institutions, 51-100 employees

5.0
September 2024

Fantastic global payment solution

Pros

So easy to manage. The mobile app makes sending and receiving money much more convenient and I really appreciate that it works as a global payment solution since I can use it across different countries.

Cons

I haven't run into any complications on my end.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BL

Brandon L.

Arts and Crafts, 1-10 employees

5.0
September 2024

hassle-free fund transfers

Pros

I like how widely accepted it is across different platforms and banking apps. It makes moving money between accounts very convenient and I can link multiple accounts however I need without much hassle.

Cons

transfers are not free unless they are from one PayPal account to another. I have also run into repeated problems with unclaimed funds being put on hold even when the money is being moved from my own account to another one of my accounts and chat support has not been helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB

Sara B.

Education Management, 500+ employees

5.0
September 2024

can pay for purchases

Pros

Being able to pay for purchases and move money straight to my bank is really convenient.

Cons

The only thing I'd change is the fee charged when you want your money transferred to the bank right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EA

eman a.

Accounting, 51-100 employees

4.0
September 2024

Simple account set up

Pros

Setting up an account is simple and its worldwide reach makes it possible to receive money from just about anywhere.

Cons

Payments can be held for a long time and accounts sometimes get closed without any clear explanation.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MP

Marco P.

Health, Wellness and Fitness, 1-10 employees

5.0
September 2024

Appreciate the privacy

Pros

Appreciate the privacy it gives me, whether I'm using it to make payments or to receive money from others.

Cons

Honestly I don't have any real complaints since it handles what I need just fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OO

Osimar o.

Marketing and Advertising, 1-10 employees

5.0
September 2024

Great for online shopping

Pros

Shopping online feels much safer with PayPal and paying on e-commerce sites is fast and convenient. It's also really useful for sending money to friends, family or other people quickly and securely, whether the transfer is domestic or international. Another helpful part is being able to manage subscriptions and recurring payments for streaming platforms software and other monthly or yearly services in one place. It also works well for international payments and currency conversion, offering a practical process and clear rates.

Cons

Exchange rates and fees for international transactions can be fairly high which makes it less favorable when sending or receiving money from abroad. Even though the platform is convenient, the charges on incoming payments can be a real burden especially for freelancers and small businesses since they can cut into profits. Customer support is also a weak spot, as resolving issues can be frustrating because responses are sometimes slow or not very effective.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Events Services, 500+ employees

1.0
September 2024

Buyer protection feels misleading

Pros

Available on many websites and fairly simple to use which makes paying online convenient. That said, there seems to be no real guarantee behind it.

Cons

The claims about the guarantee and buyer protection feel misleading and untrue.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

2

TL

Titus L.

Accounting, 1-10 employees

5.0
September 2024

Mpesa withdrawals are fantastic

Pros

Being able to withdraw money straight to M-Pesa is really convenient and makes using PayPal much more practical.

Cons

The registration process is fairly involved and takes some effort to complete.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Antonio R.

Music, 1-10 employees

5.0
September 2024

Simplicity is a plus

Pros

Its simplicity is a big plus. I also really appreciate the sense of security once you enter your password and access your private account area.

Cons

None from what I've personally experienced, it has been a reliable platform for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BT

Ben T.

Sports, 51-100 employees

5.0
September 2024

So convenient

Pros

It is incredibly convenient because most online stores accept it. Linking it to a bank account is simple and sending or requesting money is just as simple.

Cons

I honestly don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SA

Saniya A.

Health, Wellness and Fitness, 1-10 employees

5.0
September 2024

Hassle-free online payments

Pros

Paying online with it is probably the best part for me since it makes transactions really convenient.

Cons

At times though, the processing fee feels a little higher than it should be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BR

Bryan R.

Hospitality, 51-100 employees

3.0
September 2024

Bank backup option removed

Pros

When I first started using it, the service was really solid especially because it let me use my bank account as a backup payment method for card transactions.

Cons

That said, they removed the option to use a bank account as a backup payment method on card transactions.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

OC

Olivia C.

Real Estate, 51-100 employees

5.0
September 2024

Buyer protection feels worth it

Pros

The buyer protection is really solid and it makes the goods and services fee feel justified.

Cons

Finding people can be frustrating. It would be much better if usernames were more commonly used instead of relying on email addresses.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10