Thomas K.
Defense & Space, 51-100 employees
“Low rewards”
Pros
PayPal is a widely recognized name and it integrates with most payment platforms without much trouble for both online transactions and personal use.
Cons
rewards and cashback are extremely limited which is a big downside. Plenty of competitors now offer much better cashback rates as a standard feature and PayPal seems uninterested in improving or updating that part of the service.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Scott L.
Consumer Services, 11-50 employees
“Feels safe and dependable”
Pros
Using it has been very easy since most people already know how it works. It's simple to set up as a payment processing platform and the whole system feels safe and dependable.
Cons
the fees can add up pretty fast which can end up increasing your company's operating costs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Serene M.
Retail, 11-50 employees
“Global payments without barriers”
Pros
Being able to send and receive payments almost instantly from anywhere in the world has been a huge advantage. One feature I especially appreciate is that even people who don't have a PayPal account can still pay outside of PayPal using their credit cards.
Cons
My account got limited toward the end of last year and getting it restored took a long back-and-forth with customer support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Giovanni C.
Arts and Crafts, 1-10 employees
“Account blocks over tiny amounts”
Pros
Nothing positive to mention. The platform is awful, both in terms of usability and the quality of customer support.
Cons
They block your account and make you provide justification for an amount that is less than two hundred reais.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
3
Functionality
2
Richard A.
Entertainment, 1-10 employees
“Widely accepted online payments”
Pros
It's accepted almost everywhere which makes it a reliable option for most online transactions.
Cons
The design and overall interface feel a bit outdated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peeka T.
Entertainment, 500+ employees
“international payments made simple”
Pros
One thing that really helps is being able to receive money from people in other countries.
Cons
The app works but getting around it could definitely be more simple.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elzbieta U.
Arts and Crafts, 1-10 employees
“Card details kept safe”
Pros
It feels simple and I appreciate that my card details aren't being shared with third parties.
Cons
Can't think of anything about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emmanuel N.
Religious Institutions, 51-100 employees
“Fantastic global payment solution”
Pros
So easy to manage. The mobile app makes sending and receiving money much more convenient and I really appreciate that it works as a global payment solution since I can use it across different countries.
Cons
I haven't run into any complications on my end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon L.
Arts and Crafts, 1-10 employees
“hassle-free fund transfers”
Pros
I like how widely accepted it is across different platforms and banking apps. It makes moving money between accounts very convenient and I can link multiple accounts however I need without much hassle.
Cons
transfers are not free unless they are from one PayPal account to another. I have also run into repeated problems with unclaimed funds being put on hold even when the money is being moved from my own account to another one of my accounts and chat support has not been helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sara B.
Education Management, 500+ employees
“can pay for purchases”
Pros
Being able to pay for purchases and move money straight to my bank is really convenient.
Cons
The only thing I'd change is the fee charged when you want your money transferred to the bank right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
eman a.
Accounting, 51-100 employees
“Simple account set up”
Pros
Setting up an account is simple and its worldwide reach makes it possible to receive money from just about anywhere.
Cons
Payments can be held for a long time and accounts sometimes get closed without any clear explanation.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Marco P.
Health, Wellness and Fitness, 1-10 employees
“Appreciate the privacy”
Pros
Appreciate the privacy it gives me, whether I'm using it to make payments or to receive money from others.
Cons
Honestly I don't have any real complaints since it handles what I need just fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Osimar o.
Marketing and Advertising, 1-10 employees
“Great for online shopping”
Pros
Shopping online feels much safer with PayPal and paying on e-commerce sites is fast and convenient. It's also really useful for sending money to friends, family or other people quickly and securely, whether the transfer is domestic or international. Another helpful part is being able to manage subscriptions and recurring payments for streaming platforms software and other monthly or yearly services in one place. It also works well for international payments and currency conversion, offering a practical process and clear rates.
Cons
Exchange rates and fees for international transactions can be fairly high which makes it less favorable when sending or receiving money from abroad. Even though the platform is convenient, the charges on incoming payments can be a real burden especially for freelancers and small businesses since they can cut into profits. Customer support is also a weak spot, as resolving issues can be frustrating because responses are sometimes slow or not very effective.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Events Services, 500+ employees
“Buyer protection feels misleading”
Pros
Available on many websites and fairly simple to use which makes paying online convenient. That said, there seems to be no real guarantee behind it.
Cons
The claims about the guarantee and buyer protection feel misleading and untrue.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Titus L.
Accounting, 1-10 employees
“Mpesa withdrawals are fantastic”
Pros
Being able to withdraw money straight to M-Pesa is really convenient and makes using PayPal much more practical.
Cons
The registration process is fairly involved and takes some effort to complete.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antonio R.
Music, 1-10 employees
“Simplicity is a plus”
Pros
Its simplicity is a big plus. I also really appreciate the sense of security once you enter your password and access your private account area.
Cons
None from what I've personally experienced, it has been a reliable platform for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ben T.
Sports, 51-100 employees
“So convenient”
Pros
It is incredibly convenient because most online stores accept it. Linking it to a bank account is simple and sending or requesting money is just as simple.
Cons
I honestly don't have any complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Saniya A.
Health, Wellness and Fitness, 1-10 employees
“Hassle-free online payments”
Pros
Paying online with it is probably the best part for me since it makes transactions really convenient.
Cons
At times though, the processing fee feels a little higher than it should be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan R.
Hospitality, 51-100 employees
“Bank backup option removed”
Pros
When I first started using it, the service was really solid especially because it let me use my bank account as a backup payment method for card transactions.
Cons
That said, they removed the option to use a bank account as a backup payment method on card transactions.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Olivia C.
Real Estate, 51-100 employees
“Buyer protection feels worth it”
Pros
The buyer protection is really solid and it makes the goods and services fee feel justified.
Cons
Finding people can be frustrating. It would be much better if usernames were more commonly used instead of relying on email addresses.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10