TERI O.
Marketing and Advertising, 1-10 employees
“Easy to look up charges”
Pros
Almost every vendor accepts it and it feels very secure. It's also simple to use and makes it convenient to look up charges.
Cons
Whenever there's a problem with the account, the security checks are very strict. That's good for protection but it can be frustrating if you end up locked out.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marcia H.
Arts and Crafts, 1-10 employees
“Useful app, frustrating account holds”
Pros
I really enjoy the platform itself. The mobile app is simple to use and I appreciate being able to buy and sell Bitcoin, link multiple debit cards in one place and earn cash back and rewards from different merchants, along with several other features to choose from.
Cons
My biggest frustration is how extreme their process is for keeping your account verified, authenticated and protected because it can end up limiting your ability to access or move the money in your account. They may also place a hold on your account for months if they think you are selling an item through the platform which leaves you unable to use your funds until the hold is finally removed.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Shelby P.
Consumer Services, 1-10 employees
“Convenient payments every time”
Pros
Sending and receiving money with this app is really convenient and I also use it a lot for online shopping since I don't have to keep entering or remembering my bank or card details.
Cons
Honestly I don't have any complaints. It works so well that I prefer it over most other payment apps.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ilia G.
Consumer Goods, 1-10 employees
“payments feel protected”
Pros
I really like that my payments feel protected and insured which gives me a lot of peace of mind.
Cons
It doesn't allow me to use my Payoneer credit card.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Financial Services, 51-100 employees
“worst support”
Pros
Using it is simple even though dealing with customer service is a terrible experience.
Cons
Customer support feels cold, generic, unhelpful and lacking any real consideration.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Bennaire G.
Professional Training & Coaching, 1-10 employees
“Branded invoices”
Pros
Appreciate being able to send branded invoices to clients directly through the app.
Cons
The part that bothers me is the fees they deduct from payments received for services I've provided.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Larry M.
Real Estate, 1-10 employees
“Monitors transactions”
Pros
found it user friendly and keeping an eye on transactions is simple too.
Cons
Its annoying how many overseas sellers on social media seem to be able to use it, while fixing an issue or returning an item is much harder when something goes wrong. They often take advantage of the expensive shipping and tracking costs for returns so the buyer protection doesn't really feel cost-effective.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Ashley A.
Commercial Real Estate, 1-10 employees
“Ease of use”
Pros
Pretty easy to use and I get my money quickly while still feeling that everything stays secure.
Cons
At times the fees can be pretty high which gets a bit frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Djellouli A.
Marketing and Advertising, 1-10 employees
“Reliable payments worldwide”
Pros
Its simple to operate and dependable and having access to international transactions makes it even more useful.
Cons
Using a virtual card can sometimes lead to the account being shut down.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Hospitality, 11-50 employees
“People trust it”
Pros
It is simple and it's a platform people trust worldwide.
Cons
Unpaid balances can end up being sent to collections.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Fahima H.
Construction, 1-10 employees
“transfers happen in minutes”
Pros
Payments feel secure and safe and the supplier usually gets the money within a few minutes.
Cons
The fees are a bit on the high side and we also lose some money on the currency conversion.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Toylin S.
Food & Beverages, 1-10 employees
“Can't complain”
Pros
Whether I'm paying a customer privately or shopping online, it gives me peace of mind every time. I can make payments, create invoices for clients and send or receive money from friends and family without any hassle. It's a really dependable option for doing business worldwide.
Cons
Honestly there's very little to complain about with PayPal. They've been punctual and reliable and payments arrive on time. I also appreciate how clearly they show every detail and transaction which makes sending and receiving money much more reassuring.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam S.
Marketing and Advertising, 1-10 employees
“Quick payments with protection”
Pros
Paying through it is fast and simple and it gives extra reassurance with payment protection in case something goes wrong.
Cons
When it comes to receiving payments, the hold time on funds and the percentage fee taken are frustrating. I'd really like to see one of those removed or at least reduced.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shahadat H.
Fine Art, 1-10 employees
“fair fees”
Pros
What I appreciate most are the payment options it offers and the fees which feel reasonable.
Cons
The part I like least is transferring money to an e-wallet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mohammed M.
Civil Engineering, 1-10 employees
“Avoid it!”
Pros
At least the logo looks nice and the app itself appears fine visually.
Cons
Right away, the problem came when I used it to pay a travel agent for a flight ticket. PayPal did not process the payment and instead put it on hold for review, then later said they would issue a refund. It has already been four days and I still have not received my money. Now they are telling me I may need to wait two weeks. After going through this, I would strongly suggest avoiding payments through it. If a merchant does not provide another payment option, it may be better not to complete the purchase.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jason C.
Online Media, 1-10 employees
“powerful security features”
Pros
One thing I really appreciate about PayPal is the strong security it offers, along with how quickly transactions go through. It's also very convenient for sending and receiving money and I like that I can make payments even without having money sitting in my balance.
Cons
Customer service and overall support could be much better. I'd also like transfers between PayPal accounts to take less than a day and it would be a big improvement if users could add bank accounts from outside the United States.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Shaina G.
Hospitality, 1-10 employees
“Easy process”
Pros
With just a couple of clicks, I can pay rent or send money to friends and family without any issues. The platform is very simple to use and the security feels much stronger than what I've seen with other mobile banking apps.
Cons
I honestly don't have any complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee W.
Civil Engineering, 51-100 employees
“Versatile payments and recurring billing”
Pros
Using it has been really convenient because it's simple to work with whether I'm online or using the mobile app. It runs well on both Android and iOS and handling recurring payments is simple, including canceling them whenever needed. It also works with all my cards so sending or receiving money is usually hassle-free.
Cons
I'm generally fine with the service fees but whenever they get too high, that definitely feels like a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marcus G.
Graphic Design, 1-10 employees
“Practical to use”
Pros
What I love most about it is being able to receive money in another currency already converted into my own, without any fees. On top of that, it's very practical to use.
Cons
The part I liked least was how difficult it was to verify my card for use in the app.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Himanshu T.
Building Materials, 11-50 employees
“Payments go through quickly”
Pros
Payments go through quickly and it offers a wide range of useful features.
Cons
The app's interface and overall user experience still have some bugs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10