PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TO

TERI O.

Marketing and Advertising, 1-10 employees

4.0
August 2024

Easy to look up charges

Pros

Almost every vendor accepts it and it feels very secure. It's also simple to use and makes it convenient to look up charges.

Cons

Whenever there's a problem with the account, the security checks are very strict. That's good for protection but it can be frustrating if you end up locked out.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MH

Marcia H.

Arts and Crafts, 1-10 employees

3.0
August 2024

Useful app, frustrating account holds

Pros

I really enjoy the platform itself. The mobile app is simple to use and I appreciate being able to buy and sell Bitcoin, link multiple debit cards in one place and earn cash back and rewards from different merchants, along with several other features to choose from.

Cons

My biggest frustration is how extreme their process is for keeping your account verified, authenticated and protected because it can end up limiting your ability to access or move the money in your account. They may also place a hold on your account for months if they think you are selling an item through the platform which leaves you unable to use your funds until the hold is finally removed.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

7

SP

Shelby P.

Consumer Services, 1-10 employees

5.0
August 2024

Convenient payments every time

Pros

Sending and receiving money with this app is really convenient and I also use it a lot for online shopping since I don't have to keep entering or remembering my bank or card details.

Cons

Honestly I don't have any complaints. It works so well that I prefer it over most other payment apps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IG

Ilia G.

Consumer Goods, 1-10 employees

4.0
August 2024

payments feel protected

Pros

I really like that my payments feel protected and insured which gives me a lot of peace of mind.

Cons

It doesn't allow me to use my Payoneer credit card.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Financial Services, 51-100 employees

1.0
August 2024

worst support

Pros

Using it is simple even though dealing with customer service is a terrible experience.

Cons

Customer support feels cold, generic, unhelpful and lacking any real consideration.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

2

BG

Bennaire G.

Professional Training & Coaching, 1-10 employees

3.0
August 2024

Branded invoices

Pros

Appreciate being able to send branded invoices to clients directly through the app.

Cons

The part that bothers me is the fees they deduct from payments received for services I've provided.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

LM

Larry M.

Real Estate, 1-10 employees

4.0
July 2024

Monitors transactions

Pros

found it user friendly and keeping an eye on transactions is simple too.

Cons

Its annoying how many overseas sellers on social media seem to be able to use it, while fixing an issue or returning an item is much harder when something goes wrong. They often take advantage of the expensive shipping and tracking costs for returns so the buyer protection doesn't really feel cost-effective.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

AA

Ashley A.

Commercial Real Estate, 1-10 employees

5.0
July 2024

Ease of use

Pros

Pretty easy to use and I get my money quickly while still feeling that everything stays secure.

Cons

At times the fees can be pretty high which gets a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DA

Djellouli A.

Marketing and Advertising, 1-10 employees

5.0
July 2024

Reliable payments worldwide

Pros

Its simple to operate and dependable and having access to international transactions makes it even more useful.

Cons

Using a virtual card can sometimes lead to the account being shut down.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Hospitality, 11-50 employees

4.0
July 2024

People trust it

Pros

It is simple and it's a platform people trust worldwide.

Cons

Unpaid balances can end up being sent to collections.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

FH

Fahima H.

Construction, 1-10 employees

4.0
July 2024

transfers happen in minutes

Pros

Payments feel secure and safe and the supplier usually gets the money within a few minutes.

Cons

The fees are a bit on the high side and we also lose some money on the currency conversion.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TS

Toylin S.

Food & Beverages, 1-10 employees

5.0
July 2024

Can't complain

Pros

Whether I'm paying a customer privately or shopping online, it gives me peace of mind every time. I can make payments, create invoices for clients and send or receive money from friends and family without any hassle. It's a really dependable option for doing business worldwide.

Cons

Honestly there's very little to complain about with PayPal. They've been punctual and reliable and payments arrive on time. I also appreciate how clearly they show every detail and transaction which makes sending and receiving money much more reassuring.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Adam S.

Marketing and Advertising, 1-10 employees

5.0
July 2024

Quick payments with protection

Pros

Paying through it is fast and simple and it gives extra reassurance with payment protection in case something goes wrong.

Cons

When it comes to receiving payments, the hold time on funds and the percentage fee taken are frustrating. I'd really like to see one of those removed or at least reduced.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SH

Shahadat H.

Fine Art, 1-10 employees

5.0
July 2024

fair fees

Pros

What I appreciate most are the payment options it offers and the fees which feel reasonable.

Cons

The part I like least is transferring money to an e-wallet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Mohammed M.

Civil Engineering, 1-10 employees

1.0
July 2024

Avoid it!

Pros

At least the logo looks nice and the app itself appears fine visually.

Cons

Right away, the problem came when I used it to pay a travel agent for a flight ticket. PayPal did not process the payment and instead put it on hold for review, then later said they would issue a refund. It has already been four days and I still have not received my money. Now they are telling me I may need to wait two weeks. After going through this, I would strongly suggest avoiding payments through it. If a merchant does not provide another payment option, it may be better not to complete the purchase.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

JC

Jason C.

Online Media, 1-10 employees

4.0
July 2024

powerful security features

Pros

One thing I really appreciate about PayPal is the strong security it offers, along with how quickly transactions go through. It's also very convenient for sending and receiving money and I like that I can make payments even without having money sitting in my balance.

Cons

Customer service and overall support could be much better. I'd also like transfers between PayPal accounts to take less than a day and it would be a big improvement if users could add bank accounts from outside the United States.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SG

Shaina G.

Hospitality, 1-10 employees

5.0
July 2024

Easy process

Pros

With just a couple of clicks, I can pay rent or send money to friends and family without any issues. The platform is very simple to use and the security feels much stronger than what I've seen with other mobile banking apps.

Cons

I honestly don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LW

Lee W.

Civil Engineering, 51-100 employees

5.0
July 2024

Versatile payments and recurring billing

Pros

Using it has been really convenient because it's simple to work with whether I'm online or using the mobile app. It runs well on both Android and iOS and handling recurring payments is simple, including canceling them whenever needed. It also works with all my cards so sending or receiving money is usually hassle-free.

Cons

I'm generally fine with the service fees but whenever they get too high, that definitely feels like a downside.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MG

Marcus G.

Graphic Design, 1-10 employees

5.0
July 2024

Practical to use

Pros

What I love most about it is being able to receive money in another currency already converted into my own, without any fees. On top of that, it's very practical to use.

Cons

The part I liked least was how difficult it was to verify my card for use in the app.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

HT

Himanshu T.

Building Materials, 11-50 employees

5.0
July 2024

Payments go through quickly

Pros

Payments go through quickly and it offers a wide range of useful features.

Cons

The app's interface and overall user experience still have some bugs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10