Total 5100 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

OM

Ollie M.

Marketing and Advertising, 1-10 employees

3.0
June 2024

“Helpful support, annoying holds”

Pros

Across both the mobile app and the website, the interface is simple to move around and use. When I contacted customer service to ask about funds being placed on hold and when they would be released, they were helpful and gave me the information I needed.

Cons

It was really frustrating that the same client paid me twice through the platform and both payments were put on hold which meant I couldn't access the money for a while. On top of that, the verification checks I needed to complete to authorize the business service I provided wouldn't work on my mobile device so I ended up having to borrow someone else's device.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Anonymous

Retail, 500+ employees

4.0
June 2024

“organized layout”

Pros

It is easy to use, it works with a wide range of merchants and the transaction layout is clear and well organized.

Cons

From the merchant side, it can get expensive since there's a fee charged on each transaction.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

AA

Aljones A.

Banking, 1-10 employees

5.0
June 2024

“Simple to handle transactions”

Pros

Handling financial transactions with it feels simple and much more convenient overall.

Cons

You can't transfer an amount lower than 500 pesos.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP

Andy P.

Marketing and Advertising, 1-10 employees

4.0
June 2024

“Consistently reliable”

Pros

After using it for years for both receiving payments and buying things, it's been consistently reliable. One thing I really appreciate is how it helps lower the risk of card fraud since I don't have to enter my card details across so many different websites.

Cons

when I use it to pay for purchases through eBay, it can take 4 to 5 days for the money to leave my bank account. If I had paid directly with a debit card, it would have gone through right away.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

BA

Belizario A.

Farming, 1-10 employees

5.0
June 2024

“better financial transparency”

Pros

It offers users better financial transparency and control, while providing a reliable and convenient way to make payments online.

Cons

At times updates can end up blocking access and internet connection issues can also get in the way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Anja R.

Consumer Services, 51-100 employees

5.0
June 2024

“Don't have to deal with banks”

Pros

Sending and receiving money through PayPal is quick and hassle-free. I can move funds almost anywhere in the world with just a few clicks, without dealing with bank visits or waiting in line.

Cons

The downside is customer support. Whenever help is needed, it can take a very long time to get a response and have the problem resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SF

Sarah F.

Apparel & Fashion, 1-10 employees

5.0
June 2024

“Buyer protection I can trust”

Pros

This tool is easy to manage and it gives me solid protection against buyer fraud.

Cons

getting through to the right department can be difficult.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YG

yunuen g.

Telecommunications, 500+ employees

5.0
June 2024

“friendly support”

Pros

Right from the start, I appreciated that it has a simple interface and it also lets you add many payment methods which makes transactions secure and reliable without any hassle. On top of that, customer support is simple, friendly and well trained.

Cons

The part I don't really like is the fees it charges especially for business transactions and currency conversion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DH

David H.

Sporting Goods, 1-10 employees

1.0
June 2024

“Yearly account freezes and wasted hours”

Pros

The initial setup is simple but after that the experience is awful and the customer service is dreadful.

Cons

Every year they freeze the account over compliance even though the required information has already been submitted each year and they never ask for it again beforehand. Instead, their first move is to lock the account and it ends up wasting hours every single year.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

2

MS

Matteo S.

Leisure, Travel & Tourism, 1-10 employees

1.0
June 2024

“Needs major improvements”

Pros

There are very few, if any, real advantages. I only used it because so many people have it but honestly I think it needs to be improved as soon as possible.

Cons

Customer support is basically nonexistent and managing the account is not simple at all.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

TH

Thomas H.

Medical Practice, 1-10 employees

1.0
June 2024

“Buyer protection failed completely”

Pros

Nothing about it worked for me. It feels expensive and the whole interface is confusing rather than clear.

Cons

The worst part is that the money is gone. The promised buyer protection turned out to be misleading because there was no real protection at all even though the payment was made in advance and the agreed service was never delivered.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

LM

Lorne M.

Alternative Dispute Resolution, 1-10 employees

1.0
June 2024

“Awful support runaround”

Pros

At least they sound polite on the phone but all they really do is keep transferring you from one person to another.

Cons

The online support is awful and the phone support is somehow even worse.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

BE

Bryan E.

Logistics and Supply Chain, 51-100 employees

5.0
June 2024

“Affordable and effortless to use”

Pros

The biggest advantages are the low cost and how simple it is to use.

Cons

Getting in touch with a customer support agent to sort out any issue takes a long time and feels very tedious.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AI

ADRIANO I.

Retail, 51-100 employees

5.0
June 2024

“Convenient process”

Pros

Sending and receiving payments through it is quick and simple which makes the whole process really convenient.

Cons

The only downside is that, depending on the kind of transaction, the processing fees can be a bit on the high side.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Environmental Services, 1-10 employees

4.0
June 2024

“available in many regions”

Pros

Using the account is easy and it's available in many different regions. It makes online payments in Africa much more accessible and overall it feels like a secure way to pay.

Cons

Transfer fees are quite high and withdrawing money to a bank account can take too long. You also need an account to be able to receive payments.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

WN

Walter N.

Telecommunications, 1-10 employees

5.0
June 2024

“Superb multi-currency platform”

Pros

It works as a multi-currency platform and exchanging currencies directly through it is quite simple.

Cons

Since it operates as a wallet, most banks in the USA support ACH transfers with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RS

Roberto S.

Financial Services, 1-10 employees

5.0
June 2024

“Quick setup for small business”

Pros

Getting this set up for my small business was pretty simple and I had everything running within just a couple of hours.

Cons

The transaction fees could be lower although they're still competitive for this industry.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SH

Samuel H.

Education Management, 1-10 employees

5.0
June 2024

“Popular international payment gateway”

Pros

Being one of the most widely used international payment gateways, it feels secure and reliable to use.

Cons

I've used it for business transactions and transferring money to a bank account is simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NWT

Niel Winston T.

Computer Networking, 500+ employees

5.0
June 2024

“Trusted payouts partner”

Pros

Using it for my Remotasks payouts has been really helpful. It has become my go-to partner for receiving and managing my payments because it's simple to use, doesn't involve much hassle and feels very secure for keeping money saved in it. I'd definitely recommend it to anyone.

Cons

Since I started using PayPal, I honestly haven't had anything bad to say about it. It has helped me a lot and I'm really thankful for it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AT

ANALIE T.

Military, 1-10 employees

5.0
June 2024

“Fast payments, handy checkout”

Pros

Online payments feel much more convenient and faster with it and I don't have to type in my card information every time I buy something.

Cons

I still can't get into my old account right now even though I'm entering the correct details.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10