Total 5100 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RK

Rami K.

Retail, 1-10 employees

4.0
May 2026

Cooperative support team

Pros

Using it has been simple from the start and the support team has been very helpful whenever needed. It offers solid value for the money and features like invoicing, reliability and security make it a dependable option. Even when bugs or issues come up, the overall experience still feels worthwhile.

Cons

There are no downsides to it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AK

Abhinandan K.

Banking, 11-50 employees

5.0
May 2026

trusted worldwide payments

Pros

Transfers arrive within the expected timeframe, getting paid from anywhere in the world feels secure and it's also accepted by a lot of people and businesses.

Cons

The account verification process takes far too long and it really needs to be faster and more convenient to match the way things are changing today.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Annette V.

Executive Office, 1-10 employees

4.0
May 2026

easy to figure out

Pros

Found it user-friendly and it does not take much effort to figure out how everything works. Another big plus is that most people already use it to pay and receive money which makes it very convenient.

Cons

Getting a refund or disputing an incorrect charge can be pretty frustrating. The process tends to take quite a while so refunds are not usually handled as quickly as I would like.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KS

Karen S.

Consumer Services, 11-50 employees

4.0
May 2026

great for online payments

Pros

Paying other people directly and sending or receiving money online is really simple with this app.

Cons

The part I don't care for is how much they charge to transfer my money into my account and there's also a fee when sending money.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

CK

Christina K.

Child Day Care Services, 51-100 employees

5.0
May 2026

Tracks expenses

Pros

It has been amazing for making quick, efficient transactions. I can also keep track of expenses and handle invoices while feeling confident about the security.

Cons

It seems to need updates especially when it happens right as I'm trying to send a payment. Aside from that, it's still a really solid app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG

Sarah G.

Insurance, 101-500 employees

5.0
May 2026

works well for online payments

Pros

I use it both for some business payments and for faster transactions. It's especially useful for digital activities and online purchases.

Cons

Transaction fees can be high on certain international operations. Customer support can also take a while to handle some disputes or account verification issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AW

Angeleah W.

Arts and Crafts, 1-10 employees

5.0
May 2026

Solid payment protection tools

Pros

It offers a wide range of products that support payment relationships and help protect both the sender and the receiver which is something I really value.

Cons

Not being able to have separate personal and business accounts bothers me since everything is tied to the same social.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 1-10 employees

5.0
May 2026

makes payments convenient

Pros

Using it to receive payments has been very convenient and transferring money to my bank account is simple. It usually only takes a few days for the funds to show up in my bank account.

Cons

The currency conversion fees are higher than with some other services which is a downside. Still, it remains a very convenient platform to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ML

Marsha L.

E-Learning, 11-50 employees

5.0
May 2026

accepted everywhere

Pros

It has been really convenient for me and simple to manage. It's accepted by so many places which makes paying for things a lot more practical. I also feel confident that my payments are secure.

Cons

instant transfers sometimes come with a fee. Also, customer service can be hard to reach and getting quick support is something I really value.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PC

Patrick C.

Professional Training & Coaching, 1-10 employees

5.0
May 2026

Offers multiple payment options

Pros

I appreciate how many payment options it offers. Having the full payment history available in one place is also really helpful.

Cons

Since there are so many payment platforms out there, this will not be everyone's first choice. Still, that only comes up once in a while.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NM

Nicole M.

Veterinary, 1-10 employees

5.0
May 2026

Unmatched flexibility

Pros

Having lots of ways to use it is a big plus. I can link it to my eBay account, shop without any hassle and the pay later option is really helpful too.

Cons

Transferring money to my bank account has caused issues. I also wish it offered more features when switching between different accounts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DH

Derrick H.

Warehousing, 11-50 employees

5.0
May 2026

easy to use

Pros

Its so easy to use and I can move through the system without any trouble. Whenever I log in, I'm able to find everything I need without wasting time searching around.

Cons

Nothing to complain about. Both the app and the website are very simple to navigate and I haven't run into any problems at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PP

Paul P.

Construction, 11-50 employees

5.0
May 2026

Useful app

Pros

Using it has been really convenient and the mobile app works well. Being able to send money privately is a nice feature for privacy. It's also very simple to use.

Cons

There are a few too many steps when logging in. I'd rather have auto-login or not have to type my password every single time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PG

Portia G.

Education Management, 1-10 employees

5.0
May 2026

I trust it

Pros

It is the payment method I trust most because it feels secure and simple to use every time. It really gives me confidence whenever I need to make a payment.

Cons

A few parts are still a bit confusing to me especially the rewards and cashback programs. I have never really used those features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DC

Daniel C.

Hospital & Health Care, 51-100 employees

4.0
May 2026

awesome fraud protection features

Pros

PayPal feels reliable when it comes to handling transactions and its fraud protection features make users feel a lot more secure and confident about using the platform.

Cons

The fees are something you have to keep in mind if you choose to use the service which is pretty normal for a payment or commerce platform. They are not surprising at all but they are still probably the part I like the least.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

DM

DeLana M.

Construction, 1-10 employees

5.0
May 2026

Simplest platform out there

Pros

It is the simplest payment platform I've used. It handles pretty much everything I need and also works like a secure online bank.

Cons

The rewards on their credit cards aren't the strongest and the APR is pretty high. That's really my only complaint. The perks could definitely be better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SK

Sheila K.

Construction, 11-50 employees

5.0
May 2026

Quick setup and fast access

Pros

Getting started with it was really simple and I was able to access my money quickly and collect payments without any hassle.

Cons

I don't appreciate the transaction fees especially when using it for transaction-based collections. Customer service can also be frustrating at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL

Jessica L.

Consumer Goods, 1-10 employees

4.0
May 2026

peace of mind

Pros

It's pretty simple to handle. I've also appreciated being able to send invoices to my customers and overall it gives me a sense of security.

Cons

One thing I've liked least is that I've dealt with fraudulent activity before and it wasn't something that could be resolved right away.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

TR

Tomia R.

Entertainment, 1-10 employees

5.0
April 2026

Hassle-free transactions

Pros

Making transactions with it is really simple, whether I'm paying locally or sending money overseas. The whole process feels simple and hassle-free which is why I end up using it all the time.

Cons

I haven't run into anything that would make me stop using it. I've used it for years and I really haven't had any bad experiences with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Melanie M.

Consumer Services, 1-10 employees

5.0
April 2026

Well laid out

Pros

It has become more and more convenient over time. The clean, simple layout works really well for sending invoices especially for a small business or independent contractor. I almost never run into bugs or glitches. Even the free version gives me plenty to work with, including the option to create a custom PayPal.me link which makes it much easier to share my business and get paid. On the few occasions I've contacted customer support, the messaging system has felt a little outdated but I usually get a response the same day.

Cons

A couple of times, I had to contact PayPal support to request a refund for something I purchased. The messaging system can feel somewhat buggy and support usually ends up calling back by phone anyway. I'm not a big fan of having to deal with that part but the agents do seem knowledgeable and usually handle things efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10